Download or read book International Relations The Key Concepts written by Martin Griffiths and published by Routledge. This book was released on 2013-03-01 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.
Download or read book A Guide to Service Desk Concepts written by Donna Knapp and published by Thomson South-Western. This book was released on 2013-02-14 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E, International Edition. This trusted, contemporary guide introduces the latest developments, research, resources and trends as they happen in computer user support. Readers explore the various types of service desks and gain a solid understanding of the diverse roles and skills required. This edition also reviews the processes and technologies that ensure the service desk is operating effectively and examines how today's leading organizations measure service desk success.The author references the very latest ITIL® 2011 best practices, leading quality and IT service management frameworks and standards to ensure this edition presents the most recent information regarding the role of outsourcing and certification in the service desk. New case studies and projects as well as updated chapters highlight the evolving role of the service desk and how technology trends, such as cloud computing, virtualization, mobile technology and consumerization, are impacting the service desk. New material also examines the current emphasis on self-help and the effects of self-healing capabilities within newer generation technologies.
Download or read book Miniature Guide to Critical Thinking written by Richard Paul and published by . This book was released on 2003 with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Key Concepts in International Relations written by Thomas Diez and published by SAGE Publications. This book was released on 2011-05-09 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: International relations is a vibrant field of significant growth and change. This book guides students through the complexities of the major theories of international relations and the debates that surround them, the core theoretical concepts, and the key contemporary issues. Introduced by an overview of the discipline's development and general structure, the more than 40 entries are broken down as follows: Parts two introduces the key theories and each chapter includes: " A broad overview " a discussion of methodologies " a review of empricial applications " a guide to further reading and useful websites Part three discusses the major concepts and for each concept provides: " An introduction to the core questions " An overview of the definitions and theoretical perspectives " A review of empirical problems " Links to other entries, further reading and useful websites Clear and highly readable, Key Concepts in International Relations is an essential guide for students on politics and international relations courses.
Download or read book A Guide to Service Desk Concepts written by Donna Knapp and published by Cengage Learning. This book was released on 2013-02-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E. This trusted, contemporary guide introduces the latest developments, research, resources and trends as they happen in computer user support. Readers explore the various types of service desks and gain a solid understanding of the diverse roles and skills required. This edition also reviews the processes and technologies that ensure the service desk is operating efficiently and examines how today's leading organizations measure service desk success. The author references the very latest ITIL 2011 best practices, leading quality and IT service management frameworks and standards to ensure this edition presents the most recent information regarding the role of outsourcing and certification in the service desk. New case studies and case projects provide on-the-job practice, while updated chapters highlight the evolving role of the service desk to relationship managers and how technology trends, such as cloud computing, virtualization, mobile technology and consumerization, are impacting the service desk. New material also examines the current emphasis on self-help and the effects of self-healing capabilities within newer generation technologies. A GUIDE TO SERVICE DESK CONCEPTS, 4E provides the overview needed for success in computer user support today. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Download or read book Guide to Management Ideas and Gurus written by Tim Hindle and published by John Wiley & Sons. This book was released on 2008-09-01 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good management is a precious commodity in the corporate world. Guide to Management Ideas and Gurus is a straight-forward manual on the most innovative management ideas and the management gurus who developed them. The earlier edition, Guide to Management Ideas, presented the most significant ideas that continue to underpin business management. This new book builds on those ideas and adds detailed biographies of the people who came up with them-the most influential business thinkers of the past and present. Topics covered include: Active Inertia, Disruptive Technology, Genchi Genbutsu (Japanese for "Go and See for Yourself"), The Halo Effect, The Long Tail, Skunkworks, Tipping Point, Triple Bottom Line, and more. The management gurus covered include: Dale Carnegie, Jim Collins, Stephen Covey, Peter Drucker, Philip Kotler, Michael Porter, Tom Peters, and many others.
Download or read book A User Guide to the Creative Mind written by Dave Birss and published by Lulu.com. This book was released on with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The ITSM Process Design Guide written by Donna Knapp and published by J. Ross Publishing. This book was released on 2010-08-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Download or read book Essential Guide to Operations Management written by David Bamford and published by John Wiley & Sons. This book was released on 2010-02-09 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a novel treatment of Operations Management. It takes a fresh insight to this increasingly important topic, exploring fundamental principles equally applicable to service and manufacturing situations. The book adapts a strategic stance by providing a framework for effective decision making and is aimed at practising managers who need to design working processes, manage change and make decisions within a strategic framework. The framework and supporting case vignettes allow the practitioner to grasp essential concepts quickly in a range of different operational contexts. "Bamford and Forrester have done an excellent job in creating a concise, salient, and appealing approach - they have captured the essential elements of designing processes, products and work organizations; exploring approaches to operations planning and control; managing change through effective project management and technology transfer; and then managing quality and improvement strategies". —Professor Rob Handfield, Professor of Supply Chain Management, North Carolina State University, USA "This is an excellent concise text that introduces students to all of the key areas - it's an invaluable aid for students in understanding all of the major aspects of operations and their importance to the success of businesses". —Professor Steve Brown, Professor of Management, University of Exeter Business School, University of Exeter, UK "For today's or tomorrow's business leaders this text has well structured invaluable content ready for immediate adoption. Follow the guide, put it into practice, and the rewards will follow". —Mr Vernon Barker, Managing Director, First TransPennine Express, First Group Plc, UK "This book combines technical theory 'book smarts' with real life experience 'street smarts' in a flowing read". —Mr Stephen Oliver, Vice President Marketing & Sales, Vicor Corporation, Boston, USA
Download or read book A Beginner s Guide to the World Economy written by Randy Charles Epping and published by Vintage. This book was released on 1992 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: From arbitrage to the IMF, from exchange rates to money laundering, here is awonderfully clear exposition of how the global economy works which translatesdifficult terms and concepts into simple English with wit and clarity. Authortour.
Download or read book A Beginner s Guide to the World Economy written by Randy Charles Epping and published by Vintage. This book was released on 2007-12-18 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a time of rapid change in the world economy, this fascinating, concise, and user-friendly primer is the most reliable tool for keeping track of what's happening. What is the new economy? What is globalization? Is the euro the final seal on European Union? How is e-commerce transforming our world beyond economics? What is virtual money, and does it have real value? How do social concerns and societal ills (drugs, poverty, AIDS, endangered natural resources) play a part in the rapidly changing world economy? What are multinationals, and do they signal the end of nationalism? These and many other pertinent issues are addressed in an enlightening and entertaining handbook for those who want to be economically literate (and who doesn't?).
Download or read book Learning as Social Practice written by Gunther Kress and published by Routledge. This book was released on 2021-05-18 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book studies learning as a social enterprise, contextually situated, organized and assessed. It gives a broad theoretic grounding for an understanding of learning which goes beyond a common reductionist approach. The book discusses four related approaches to learning which share a social perspective: social semiotics and multimodality; a design-theoretic approach to learning; a socio-cultural perspective; and a perspective of mimetic learning. Contributing authors consider the theoretical question of how to understand educational systems, learning and social communication as historically situated practices. The chapters in this book analyze key working practices including: analyzing what learning, remembering and cognitive work is like in a practice involving different kinds of expertise; problem-solving and engaging through collaboration; learning and teaching in different formal, semi- and non-formal environments; a design-theoretic approach to learning; social semiotic perspectives on learning; the mimetic and ritual dimension of learning; how social learning can be organized to support students; how learning has been conceptualized in psychology and neighbouring research areas. This book will be of great interest to students and researchers interested in learning and meaning-making, multimodal representations and communication, designs for learning, education and teaching, and social achievement in different formal and non-formal contexts.
Download or read book Computer Literacy BASICS written by Morrison and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Thinker s Guide to Engineering Reasoning written by Richard Paul and published by Rowman & Littlefield. This book was released on 2019-06-01 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Thinker’s Guide to Engineering Reasoningapplies critical thinking concepts to the field of engineering. Students and professionals across engineering will find their analytical abilities enhanced by the engaging authoritative framework set forth by Richard Paul and Linda Elder. For engineers to properly reason through engineering projects requires strong analytic skills. The best engineers are clear about their purposes, gather sufficient information, and develop innovations. This requires critical reasoning and this guide offers tools essential to this process. As part of the Thinker’s Guide Library, this book advances the mission of the Foundation for Critical Thinking to promote fairminded critical societies through cultivating essential intellectual abilities and virtues within every field of study across the world.
Download or read book The Big Book of Concepts written by Gregory Murphy and published by MIT Press. This book was released on 2004-01-30 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt: Concepts embody our knowledge of the kinds of things there are in the world. Tying our past experiences to our present interactions with the environment, they enable us to recognize and understand new objects and events. Concepts are also relevant to understanding domains such as social situations, personality types, and even artistic styles. Yet like other phenomenologically simple cognitive processes such as walking or understanding speech, concept formation and use are maddeningly complex. Research since the 1970s and the decline of the "classical view" of concepts have greatly illuminated the psychology of concepts. But persistent theoretical disputes have sometimes obscured this progress. The Big Book of Concepts goes beyond those disputes to reveal the advances that have been made, focusing on the major empirical discoveries. By reviewing and evaluating research on diverse topics such as category learning, word meaning, conceptual development in infants and children, and the basic level of categorization, the book develops a much broader range of criteria than is usual for evaluating theories of concepts.
Download or read book How to Speak Tech written by Vinay Trivedi and published by Apress. This book was released on 2019-03-26 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Things you’ve done online: ordered a pizza, checked the weather, booked a hotel, and reconnected with long-lost friends. Now it’s time to find out how these things work. Vinay Trivedi peels back the mystery of the Internet, explains it all in the simplest terms, and gives you the knowledge you need to speak confidently when the subject turns to technology. This revised second edition of How to Speak Tech employs the strategy of the popular first edition: through the narrative of setting up a fictitious startup, it introduces you to essential tech concepts. New tech topics that were added in this edition include the blockchain, augmented and virtual reality, Internet of Things, and artificial intelligence. The author’s key message is: technology isn’t beyond the understanding of anyone! By breaking down major tech concepts involved with a modern startup into bite-sized chapters, the author’s approach helps you understand topics that aren’t always explained clearly and shows you that they aren’t rocket science. So go ahead, grab this book, start to “speak tech,” and hold your own in any tech-related conversation! What You'll Learn Understand the basics of new and established technologies such as blockchain, artificial intelligence (AI), augmented and virtual reality (AR and VR), Internet of Things (IoT), software development, programming languages, databases, and moreListen intelligently and speak confidently when technologies are brought up in your businessBe confident in your grasp of terms and technologies when setting up your own organization's application Who This Book Is For Students who want to understand different technologies relevant to their future careers at startups and established organizations, as well as business and other non-technical professionals who encounter and require an understanding of key technical terms and trends to succeed in their roles Reviews “Finally, a book non-techies can use to understand the technologies that are changing our lives.” Paul Bottino, Executive Director, Technology and Entrepreneurship Center, Harvard University “A great book everyone can use to understand how tech startups work.” Rene Reinsberg, Founder at Celo; Former VP of Emerging Products, GoDaddy “Through the simplicity of his presentation, Vinay shows that the basics of technology can be straightforwardly understood by anyone who puts in the time and effort to learn.” Joseph Lassiter, Professor of Management Science, Harvard Business School and Harvard Innovation Lab
Download or read book The Essential Guide to Navigate Your Proof of Concept written by Tony M Matos and published by Independently Published. This book was released on 2020-09-02 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: SETTING A STANDARD: The Essential Guide to Navigating Your Proof of Concept is your guide to understanding how to execute a world-class PoC. This book was released to document the essential best practices for managing a world-class Proof of Concept. By this, we mean we want to set a high standard for qualifying, defining, executing and closing a Proof of Concept. ELEVATING OUR GAME: The Essential Guide to Navigate Your Proof of Concept promotes methodologies to counter and replace the often haphazard approach used to manage a proof of concept. This book outlines practical and applicable ways to ensure that your proof of concept is "world-class". The Essential Guide to Navigate Your Proof of Concept promotes a methodology and a new approach to increase your technical win-rate. Sales teams should leverage a Proof of Concept as a strategic sales tool to win business - but that is not always the case. To improve how your sales team leverages a Proof of Concept, learn and apply the book's principles. The Essential Guide to Navigate Your Proof of Concept proposes that a Proof of Concept execute at a "world-class" standard by equipping sales engineers on the best practices that elevate their approach, technique and processes when managing a Proof of Concept. This book was written for sales engineers by a sales engineer with real-world experience working in leading enterprise-scale organizations.The Essential Guide to Navigate Your Proof of Concept promotes a clear and understandable approach for managed a Proof of Concept using a four-step methodology. Along with purpose-built tools and templates, it enables a sales engineer to qualify, define, execute, and close a Proof of Concept. TAKING A WORLD-CLASS APPROACH: The Essential Guide to Navigate Your Proof of Concept provides a sales engineer with an approach to establishing and maintaining a high standard for executing a proof of concept. THE REASON FOR EXECUTING A POC IS TO GET THE WIN: For a sales engineer, it is critical to acquire the technical win from a proof of concept. Earning a technical win means that a customer has reviewed your solution and selected it over others. This means that as a sales engineer, you have won the opportunity from a technical perspective. But that doesn't mean it leads to an actual purchase order. Executing a world-class proof of concept also means that you set up the outcome of a PoC to also earn the business win (purchase order). A FRAMEWORK AND TOOLS TO GET THE JOB DONE: The Essential Guide to Navigating Your Proof of Concept is written to inform and guide sales engineers through the planning and process of high-quality proof of concept customer-centric experience.
