Download or read book 201 Ways to Deal with Difficult People written by Alan Axelrod and published by M J F Books. This book was released on 2001 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Coping with Difficult People Workbook written by Ester A. Leutenberg and published by Whole Person Associates. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Coping with Difficult People Workbook contains assessments and guided self-exploration activities that can be used by practitioners with a variety of populations to help participants cope more effectively with the difficult people in their lives. Difficult people are everywhere. Difficult people are those who frustrate us to no end. (In fact, others may view each of us as a difficult person.) We encounter difficult people at home, in the workplace, school, grocery market, anywhere. Often how much they affect us depends on our self-esteem, ability to recognize hot buttons and effectiveness of communication skills. Because participants will encounter difficult people in all aspects of their lives, it is important for them to learn a way of dealing with them. In this book, we teach a specific model that participants can use to build positive relationships with difficult people.
Download or read book Dealing with Difficult People written by Roy Lilley and published by Kogan Page Publishers. This book was released on 2010-01-03 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved. Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, dealing with difficult customers and handling complaints. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
Download or read book Getting Along written by Amy Gallo and published by Harvard Business Press. This book was released on 2022-09-13 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.
Download or read book Dealing with Difficult People written by Roy C. Lilley and published by Kogan Page Publishers. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
Download or read book How to Deal with Difficult People written by Gill Hasson and published by Capstone. This book was released on 2019-12-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: MANAGE PROBLEM PEOPLE AND MOVE ON! Whether it's a problem manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive, or attack. But there are smarter moves to make when dealing with difficult people. STAY CALM. CHANGE WHAT YOU CAN This book explains how to cope with a range of situations with difficult people and to focus on what you can change. You'll learn to take responsibility for your responses to manage and influence positive outcomes. A special bonus chapter on social confidence arms you with tools and tactics to handle all kinds of people and gives you real world examples and hands on solutions. This book helps you: Understand what makes difficult people tick and how to best handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people - hostile, manipulative, and impossible Know when to choose your battles, and when to walk away
Download or read book The How To Easily Handle Difficult People Handbook Everything Problem People Don T Want You To Know written by Murray Oxman and published by John Wiley & Sons. This book was released on 2008-09 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: The How to Easily Handle Difficult People Handbook is an easy-to read text that breaks down the common types of difficult people, what makes them tick and how to successfully communicate and respond to them? Whether you are looking for advice or dealing with a difficult boss or just can t handle your mother-in-law, this book is an inspirational guide that will have you leaving the encounter with a positive attitude and sense of accomplishment.
Download or read book Understanding and Working with Difficult People written by Joseph E. Koob II and published by . This book was released on 2019-10-02 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Understanding and Working with Difficult People" presents the most comprehensive material available about being successful with difficult people. This book is designed to be a practical, accessible introduction to the very broad topic of dealing with difficult people/difficult behaviors. Since every difficult situation is different, the focus here will be on building a basic understanding of how you interact with difficult people, what makes difficult people tick, and the most fundamental skills you can bring to the table to help change these encounters for the better. The best way to be successful with someone who you feel is difficult is to focus on the behaviors that are creating this angst between you. We can be successful dealing with a behavior; it is much harder to be successful with a difficult person. Difficult people try to get us to REACT to their negative behaviors. It is important to realize that you cannot change other people... directly. However, when you change your own behavior, it causes the difficult person to change his/her behavior. This means that when you stop yourself from reacting to a difficult person's negative behavior and RESPOND instead, you have maintained control, self-control. Then you have the ability to choose far better ways to interact with them; ways that will help change their behavior toward you. It does work. You CAN be successful with difficult people and in difficult situations with them!
Download or read book Dealing with Difficult People HBR Emotional Intelligence Series written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Download or read book Difficult People Handbook written by Ramit Gupta and published by Ramit Gupta. This book was released on 2020-01-02 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stop letting difficult people drain you of your energy! Learn how to identify and deal with every kind of difficult person effectively in this all-in-one ultimate guide to figuring out how to deal with toxic and difficult people! Every one of us knows a really difficult person. All you have to do is sit across a table from them from half an hour before smoke starts erupting from your ears, your head explodes with fury and your legs start telling you to sprint towards the exit. In one way or another, they know how to pull all your strings while you simultaneously pull all your hair out. They come in all shapes and sizes: The openly aggressive difficult person who knows exactly how to make you feel "never good enough", the passive aggressive difficult person who will always say just the right things to rub you entirely the wrong way, and the passive difficult person who just doesn't care enough about anything (they're worse than they sound!). Whether or not you want to deal with all three of these people, the reality is, at one point or another, you will have to. You will be sitting across that table as they slowly shatter your ego, pushing your buttons and igniting your anger. Trust me, I've been there and I know what it feels like, but it doesn't have to be that way if you are prepared to deal with them. Are you prepared? If not, I wrote this book exactly with you in mind, to arm you with a handbook that you can look back to time and time again when you come across these people who drain you dry. In this book, I created a step-by-step process of proven techniques to disarm and deal with difficult people in every area of life. I break down how they become difficult, why they stayed that way, and why attempts to change them just won't work. I also give you some great tips on what not to do around them, because what may have seemed like an acceptable response from you in the beginning will only turn into nails on the chalkboard as time goes on. Don't face these people alone. Here Is The Information I'll Arm You With... The 5 Questions For Discovering Difficult People In Your Life The 3 Most Obnoxious And Draining Difficult People The 3 Most Common Responses To Difficult People That Always Backfire The Best Mindset For Facing Difficult People How To Be Assertive In The Face Of A Difficult Person My 3 Proven Solutions For Dealing With Difficult People Much, much more! Don't let another difficult person keep your head spinning with frustration. Buy your copy today!
Download or read book How to Deal with Difficult People written by Paul Friedman and published by Skillpath Publications. This book was released on 1994 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: 1. What makes people difficult? -- 2. Changing difficult behahavior -- 3. Preventing difficulties -- 4. Being the solution, not the problem -- 5. Difficult modes of talk -- 6. Encouraging desirable behavior -- 7. Summing it up.
Download or read book Understanding and Working with Difficult People written by Joseph E. Koob and published by Difficultpeople.org. This book was released on 2008-05 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a practical introduction to dealing with difficult people. The focus is on understanding how you interact with difficult people, what makes them tick, and the skills you use to change these encounters for the better.
Download or read book How to Deal With Difficult People written by Dave Young and published by Gtm Press LLC. This book was released on 2021-05 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tired of dealing with difficult people? Do you feel like they leech your energy every time you come in contact with them? Difficult people can be insanely hard to deal with, and if you have to deal with them regularly, it may really be quite trying on your mental health and your overall sense of wellbeing. The main problem is that you can't avoid them - the world is full of them. That's why you need to learn how to deal with them in the most painless way possible. Also, you need to ensure that you are taking care of yourself and putting yourself first and foremost for your wellbeing. With How to Deal With Difficult People in your hands, you will learn all of the above and much more! You will learn how to protect yourself and your mental state when it comes to dealing with difficult people, no matter who they are or how often you are forced to come in contact with them. But that's not all. You will also learn how to bring out their best as well, and by doing that, you will make the world a little bit better.
Download or read book Me a Difficult Person written by Joseph E. Koob and published by Difficultpeople.org. This book was released on 2007 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are YOU a difficult person? We have a test - you will find out what behaviors you might have that MIGHT be seen as difficult by others. This book is about understanding yourself and making a positive difference in your interactions with others.
Download or read book How to Handle Difficult People written by Vernon Howard and published by . This book was released on 1980-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Dealing With Difficult People Survival Guide written by Robert J. Charles and published by Growth Book. This book was released on 2023-02-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Managing Difficult Employees written by Joseph Koob and published by Difficultpeople.org. This book was released on 2008 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about what YOU as a manager and leader bring to the table. It addresses two key questions: Is your leadership conducive to a positive work environment with few personnel concerns; and, when concerns do arise, are you prepared to handle them effectively and efficiently? The first part of this book focuses on avoiding difficulties through knowledgeable and inspired leadership. Part II of this work will demonstrate how to apply your personal strengths and your management and leadership skills to working successfully with difficult personnel concerns and in difficult situations.
