Download or read book Zendesk QuickStart Guide written by Crystal Taggart and published by CreateSpace. This book was released on 2014-03-20 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is short and sweet. It's about getting Zendesk implemented quickly and easily using ITIL best practices. Because Zendesk's training is pretty good, the goal was not to teach you how to use Zendesk. The goal was to write a book that would take the reader 1 hour what took me 3 days (and 17 years of experience!) to do. I knew the process I wanted to implement, but figuring out how to implement that process within Zendesk was a challenge. It provides a little bit of a background on ITIL, a little bit of process information, and a lot of configuration information. It doesn't walk through administration settings that are unrelated to setting up an ITIL-based process (such as how to configure your own email address.) This book is focused as a step-by-step guide on the best way to configure Zendesk to support four major ITIL (Information Technology Infrastructure Library) processes: Incident Management Release Management Problem Management Change Management

Download or read book Practical Zendesk Administration written by Stafford Vaughan and published by "O'Reilly Media, Inc.". This book was released on 2012-10-12 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implementing Zendesk as part of your company’s operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company’s needs and processes. Through several real-world examples, you’ll also discover how other companies use the product, so you can determine how best to put Zendesk’s potential into practice for your business. Customize your Zendesk customer service tool with your brand Create tickets using email, voice, chat, feedback tabs, and social media Implement security measures, including ways to safely login from social media sites Generate profiles and permissions for your Zendesk customers, agents, and administrators Understand the data capture lifecycle, and control the fields your customers are required to fill out Apply techniques for making your agent process more efficient Modify Zendesk to reflect your existing customer service process Use forums to provide self-service support for your customers

Download or read book Microsoft Power BI Quick Start Guide written by Devin Knight and published by Packt Publishing Ltd. This book was released on 2018-07-30 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring your data to life with Power BI Key Features Get to grips with the fundamentals of Microsoft Power BI and its Business Intelligence capabilities Build accurate analytical models, reports and dashboards Get faster and more intuitive insights from your data using Microsoft Power BI Book DescriptionMicrosoft Power BI is a cloud-based service that helps you easily visualize and share insights using your organization's data.This book will get you started with business intelligence using the Power BI toolset, covering essential concepts such as installation,designing effective data models, as well as building basic dashboards and visualizations to make your data come to life You will learn how to get your data the way you want – connecting to data sources sources and how to clean your data with the Power BI Query Editor. You will next learn how to properly design your data model to make your data easier to work with.. You will next learn how to properly design your data model to navigate table relationships and build DAX formulas to make your data easier to work with. Visualizing your data is another key element of this book, and you will learn how to follow proper data visualization styles and enhanced digital storytelling techniques. By the end of this book, you will understand how to administer your organization's Power BI environment so deployment can be made seamless, data refreshes can run properly, and security can be fully implementedWhat you will learn Connect to data sources using both import and DirectQuery options Use the Query Editor to apply data transformations and data cleansing processes, including learning how to write M and R scripts Design optimized data models by designing relationships and DAX calculations Leverage built-in and custom visuals to design effective reports Use the Power BI Desktop and Power BI Service to implement Row Level Security on your model Administer a Power BI cloud tenant for your organization Deploy your Power BI Desktop files into the Power BI Report Server Who this book is for This book is for aspiring Business Intelligence professionals who want to get up and running with Microsoft Power BI. If you have a basic understanding of BI concepts and want to learn how to apply them using Microsoft Power BI, this book is for you.

Download or read book The Zendesk Handbook Everything You Need to Know about Zendesk written by Wesley Terrell and published by Emereo Publishing. This book was released on 2016-11-14 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Wesley Terrell offers essential advice on must-have Zendesk practical wisdom for managing the toughest problems any business or IT school doesn't cover. While many people talk about how great it is to start a Zendesk initiative, very few are honest about how difficult it is to run it. Wesley Terrell analyzes the problems that confront leaders every day, sharing the insights gained developing, managing, selling, buying, investing in, and supervising Zendesk initiatives. Amplifying business lessons with real life examples, telling it straight about everything from idea, to start, competitors and cultivating to sustaining a management mentality. Filled with trademark best practices and straight talk, 'The Zendesk Handbook' is invaluable for veteran (IT) entrepreneurs as well as those aspiring to their own new projects and ventures, drawing from best practice experiences. PLUS, INCLUDED with your purchase, are real-life document resources; this kit is available for instant download, giving you the tools to navigate and deliver on any Zendesk goal.

Download or read book The Zendesk Handbook Everything You Need To Know About Zendesk written by Wesley Terrell and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Work the System written by Sam Carpenter and published by Greenleaf Book Group. This book was released on 2011-01-10 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Simple Mindset Tweak Will Change Your Life. After a fifteen-year nightmare operating a stagnant service business, Sam Carpenter developed a down-to-earth methodology that knocked his routine eighty-hour workweek down to a single hour—while multiplying his bottom-line income more than twenty-fold. In Work the System, Carpenter reveals a profound insight and the exact uncomplicated, mechanical steps he took to turn his business and life around without turning it upside down. Once you “get” this new vision, success and serenity will come quickly. You will learn to: • Make a simple perception adjustment that will change your life forever. • See your world as a logical collection of linear systems that you can control. • Manage the systems that produce results in your business and your life. • Stop fire-killing. Become a fire-control specialist! • Maximize profit, create client loyalty, and develop enthusiastic employees who respect you. • Identify insidious “errors of omission.” • Maximize your biological and mechanical “prime time” so that you are working at optimum efficiency. • Design the life you want—and then, in the real world, quickly create it! You can keep doing what you have always done, and continue getting mediocre, unsatisfactory results. Or you can find the peace and freedom you’ve always wanted by transforming your business or corporate department into a finely tuned machine that runs on autopilot!

Download or read book The E primer written by Michiel Spapé and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-Prime, the software suite of Psychology Software Tools, is used worldwide for designing and running custom psychology experiments. Aimed at students and researchers alike, this timely volume provides a much needed, down-to-earth introduction into the wide range of experiments that can be set up using E-Prime. Many tutorials are provided to introduce the beginner and reacquaint the experienced researcher with constructing experiments typical for the broad field of psychological and cognitive science. Apart from explaining the basic structure of E-Prime and describing how it suits daily scientific practice, this book also gently introduces programming via E-Prime's own language: E-Basic. The authors guide the readers through the software step by step, from an elementary level to an advanced level, enabling them to benefit from the enormous possibilities E-Prime provides for experimental design.

Download or read book Bug Bounty Hunting Essentials written by Carlos A. Lozano and published by Packt Publishing Ltd. This book was released on 2018-11-30 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get hands-on experience on concepts of Bug Bounty Hunting Key FeaturesGet well-versed with the fundamentals of Bug Bounty HuntingHands-on experience on using different tools for bug huntingLearn to write a bug bounty report according to the different vulnerabilities and its analysisBook Description Bug bounty programs are the deals offered by prominent companies where-in any white-hat hacker can find bugs in the applications and they will have a recognition for the same. The number of prominent organizations having this program has increased gradually leading to a lot of opportunity for Ethical Hackers. This book will initially start with introducing you to the concept of Bug Bounty hunting. Then we will dig deeper into concepts of vulnerabilities and analysis such as HTML injection, CRLF injection and so on. Towards the end of the book, we will get hands-on experience working with different tools used for bug hunting and various blogs and communities to be followed. This book will get you started with bug bounty hunting and its fundamentals. What you will learnLearn the basics of bug bounty huntingHunt bugs in web applicationsHunt bugs in Android applicationsAnalyze the top 300 bug reportsDiscover bug bounty hunting research methodologiesExplore different tools used for Bug HuntingWho this book is for This book is targeted towards white-hat hackers, or anyone who wants to understand the concept behind bug bounty hunting and understand this brilliant way of penetration testing. This book does not require any knowledge on bug bounty hunting.

Download or read book Artificial Intelligence and Legal Analytics written by Kevin D. Ashley and published by Cambridge University Press. This book was released on 2017-07-10 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes how text analytics and computational models of legal reasoning will improve legal IR and let computers help humans solve legal problems.

Download or read book PostgreSQL Query Optimization written by Henrietta Dombrovskaya and published by Apress. This book was released on 2021-05-27 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Write optimized queries. This book helps you write queries that perform fast and deliver results on time. You will learn that query optimization is not a dark art practiced by a small, secretive cabal of sorcerers. Any motivated professional can learn to write efficient queries from the get-go and capably optimize existing queries. You will learn to look at the process of writing a query from the database engine’s point of view, and know how to think like the database optimizer. The book begins with a discussion of what a performant system is and progresses to measuring performance and setting performance goals. It introduces different classes of queries and optimization techniques suitable to each, such as the use of indexes and specific join algorithms. You will learn to read and understand query execution plans along with techniques for influencing those plans for better performance. The book also covers advanced topics such as the use of functions and procedures, dynamic SQL, and generated queries. All of these techniques are then used together to produce performant applications, avoiding the pitfalls of object-relational mappers. What You Will Learn Identify optimization goals in OLTP and OLAP systems Read and understand PostgreSQL execution plans Distinguish between short queries and long queries Choose the right optimization technique for each query type Identify indexes that will improve query performance Optimize full table scans Avoid the pitfalls of object-relational mapping systems Optimize the entire application rather than just database queries Who This Book Is For IT professionals working in PostgreSQL who want to develop performant and scalable applications, anyone whose job title contains the words “database developer” or “database administrator" or who is a backend developer charged with programming database calls, and system architects involved in the overall design of application systems running against a PostgreSQL database

Download or read book Designing Web APIs written by Brenda Jin and published by "O'Reilly Media, Inc.". This book was released on 2018-08-29 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a web API to provide services to application developers is one of the more satisfying endeavors that software engineers undertake. But building a popular API with a thriving developer ecosystem is also one of the most challenging. With this practical guide, developers, architects, and tech leads will learn how to navigate complex decisions for designing, scaling, marketing, and evolving interoperable APIs. Authors Brenda Jin, Saurabh Sahni, and Amir Shevat explain API design theory and provide hands-on exercises for building your web API and managing its operation in production. You’ll also learn how to build and maintain a following of app developers. This book includes expert advice, worksheets, checklists, and case studies from companies including Slack, Stripe, Facebook, Microsoft, Cloudinary, Oracle, and GitHub. Get an overview of request-response and event-driven API design paradigms Learn best practices for designing an API that meets the needs of your users Use a template to create an API design process Scale your web API to support a growing number of API calls and use cases Regularly adapt the API to reflect changes to your product or business Provide developer resources that include API documentation, samples, and tools

Download or read book Enterprise Integration Patterns written by Gregor Hohpe and published by Addison-Wesley. This book was released on 2012-03-09 with total page 741 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enterprise Integration Patterns provides an invaluable catalog of sixty-five patterns, with real-world solutions that demonstrate the formidable of messaging and help you to design effective messaging solutions for your enterprise. The authors also include examples covering a variety of different integration technologies, such as JMS, MSMQ, TIBCO ActiveEnterprise, Microsoft BizTalk, SOAP, and XSL. A case study describing a bond trading system illustrates the patterns in practice, and the book offers a look at emerging standards, as well as insights into what the future of enterprise integration might hold. This book provides a consistent vocabulary and visual notation framework to describe large-scale integration solutions across many technologies. It also explores in detail the advantages and limitations of asynchronous messaging architectures. The authors present practical advice on designing code that connects an application to a messaging system, and provide extensive information to help you determine when to send a message, how to route it to the proper destination, and how to monitor the health of a messaging system. If you want to know how to manage, monitor, and maintain a messaging system once it is in use, get this book.

Download or read book Agile Data Warehouse Design written by Lawrence Corr and published by DecisionOne Consulting. This book was released on 2011-11 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Agile Data Warehouse Design is a step-by-step guide for capturing data warehousing/business intelligence (DW/BI) requirements and turning them into high performance dimensional models in the most direct way: by modelstorming (data modeling + brainstorming) with BI stakeholders. This book describes BEAM✲, an agile approach to dimensional modeling, for improving communication between data warehouse designers, BI stakeholders and the whole DW/BI development team. BEAM✲ provides tools and techniques that will encourage DW/BI designers and developers to move away from their keyboards and entity relationship based tools and model interactively with their colleagues. The result is everyone thinks dimensionally from the outset! Developers understand how to efficiently implement dimensional modeling solutions. Business stakeholders feel ownership of the data warehouse they have created, and can already imagine how they will use it to answer their business questions. Within this book, you will learn: ✲ Agile dimensional modeling using Business Event Analysis & Modeling (BEAM✲) ✲ Modelstorming: data modeling that is quicker, more inclusive, more productive, and frankly more fun! ✲ Telling dimensional data stories using the 7Ws (who, what, when, where, how many, why and how) ✲ Modeling by example not abstraction; using data story themes, not crow's feet, to describe detail ✲ Storyboarding the data warehouse to discover conformed dimensions and plan iterative development ✲ Visual modeling: sketching timelines, charts and grids to model complex process measurement - simply ✲ Agile design documentation: enhancing star schemas with BEAM✲ dimensional shorthand notation ✲ Solving difficult DW/BI performance and usability problems with proven dimensional design patterns Lawrence Corr is a data warehouse designer and educator. As Principal of DecisionOne Consulting, he helps clients to review and simplify their data warehouse designs, and advises vendors on visual data modeling techniques. He regularly teaches agile dimensional modeling courses worldwide and has taught dimensional DW/BI skills to thousands of students. Jim Stagnitto is a data warehouse and master data management architect specializing in the healthcare, financial services, and information service industries. He is the founder of the data warehousing and data mining consulting firm Llumino.

Download or read book Badass Making Users Awesome written by Kathy Sierra and published by "O'Reilly Media, Inc.". This book was released on 2015-01-29 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note for ebook customers: The design and layout of this book play a key role in conveying the author's message. When creating the ebooks, we've tried to keep the look and feel of the print edition, but this means that not all e-reading devices will support the files. The EPUB format is optimized for iPad. The Mobi files are optimized for Kindle Fire tablets and phones and for Kindle reading apps. Imagine you’re in a game with one objective: a bestselling product or service. The rules? No marketing budget, no PR stunts, and it must be sustainably successful. No short-term fads. This is not a game of chance. It is a game of skill and strategy. And it begins with a single question: given competing products of equal pricing, promotion, and perceived quality, why does one outsell the others? The answer doesn’t live in the sustainably successful products or services. The answer lives in those who use them. Our goal is to craft a strategy for creating successful users. And that strategy is full of surprising, counter-intuitive, and astonishingly simple techniques that don’t depend on a massive marketing or development budget. Techniques typically overlooked by even the most well-funded, well-staffed product teams. Every role is a key player in this game. Product development, engineering, marketing, user experience, support—everyone on the team. Even if that team is a start-up of one. Armed with a surprisingly overlooked science and a unique POV, we can can reduce the role of luck. We can build sustainably successful products and services that rely not on unethical persuasive marketing tricks but on helping our users have deeper, richer experiences. Not just in the moments while they’re using our product but, more importantly, in the moments when they aren’t.

Download or read book App Design Apprentice First Edition written by raywenderlich Tutorial Team and published by . This book was released on 2021-02-12 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn modern app design with Figma!App Design Apprentice guides you through designing modern mobile apps using fundamental design principles. If designing better UI and UX for mobile apps sounds difficult and time-consuming, don't worry, we've got you covered.Who This Book Is ForThis book is for intermediate iOS and Android developers who already know the basics of mobile app development but want to also learn how to design apps that look good.Topics Covered in App Design ApprenticeFigma: Learn the basics of a modern design tool.App Teardowns: Analyze and pick out the best parts of other well-designed apps.Wireframes: Explore what makes good app user flows.Reusable Components: Learn to create and use reusable components such as buttons and toolbars.Typography: Basics for communicating hierarchy, order, and emphasis.Color: How to create visual styles and palettes.Transitions and Animations: Create different transitions between screens to communicate relationships.Design Systems: Best practices for creating good app experience in each ecosystem.One thing you can count on: After reading this book, you'll have the knowledge needed to design modern mobile apps that are functional and look good.

Download or read book A Practical Guide to Information Architecture written by Donna Spencer and published by . This book was released on 2010-12 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Definitive Guide to Conversational AI with Dialogflow and Google Cloud written by Lee Boonstra and published by Apress. This book was released on 2021-06-25 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build enterprise chatbots for web, social media, voice assistants, IoT, and telephony contact centers with Google's Dialogflow conversational AI technology. This book will explain how to get started with conversational AI using Google and how enterprise users can use Dialogflow as part of Google Cloud. It will cover the core concepts such as Dialogflow essentials, deploying chatbots on web and social media channels, and building voice agents including advanced tips and tricks such as intents, entities, and working with context. The Definitive Guide to Conversational AI with Dialogflow and Google Cloud also explains how to build multilingual chatbots, orchestrate sub chatbots into a bigger conversational platform, use virtual agent analytics with popular tools, such as BigQuery or Chatbase, and build voice bots. It concludes with coverage of more advanced use cases, such as building fulfillment functionality, building your own integrations, securing your chatbots, and building your own voice platform with the Dialogflow SDK and other Google Cloud machine learning APIs. After reading this book, you will understand how to build cross-channel enterprise bots with popular Google tools such as Dialogflow, Google Cloud AI, Cloud Run, Cloud Functions, and Chatbase. ​​What You Will Learn Discover Dialogflow, Dialogflow Essentials, Dialogflow CX, and how machine learning is used Create Dialogflow projects for individuals and enterprise usage Work with Dialogflow essential concepts such as intents, entities, custom entities, system entities, composites, and how to track context Build bots quickly using prebuilt agents, small talk modules, and FAQ knowledge bases Use Dialogflow for an out-of-the-box agent review Deploy text conversational UIs for web and social media channels Build voice agents for voice assistants, phone gateways, and contact centers Create multilingual chatbots Orchestrate many sub-chatbots to build a bigger conversational platform Use chatbot analytics and test the quality of your Dialogflow agent See the new Dialogflow CX concepts, how Dialogflow CX fits in, and what’s different in Dialogflow CX Who This Book Is For Everyone interested in building chatbots for web, social media, voice assistants, or contact centers using Google’s conversational AI/cloud technology.