Download or read book Your Call Is Not That Important to Us written by Emily Yellin and published by Simon and Schuster. This book was released on 2010-08-17 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness? Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies. Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all. Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.
Download or read book Your Call Is Not That Important to Us written by Emily Yellin and published by Simon and Schuster. This book was released on 2009-03-24 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.
Download or read book Your Call Is Important To Us written by Laura Penny and published by McClelland & Stewart. This book was released on 2009-03-13 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever been left spluttering over some fatuous fib trying to pass itself off as information, even as fact? Of course you have. We all have. It's bullshit, and as Laura Penny sees it, we're drowning in the stuff. Your Call Is Important to Us is Penny's brilliant take on the "all-you-can-eat buffet of phoniness" that is our lives today. "We live in an era of unprecedented bullshit production," Penny says. While bullshit is not new, more money, more media, and more people at mics have led to a bullshit pandemic. Today, we are so used to exaggeration and obfuscation we rarely notice them any more.Thank goodness we have Penny as our witty, smart-aleck guide through the phoniness of advertising and public relations, the claptrap of big pharma, the gobbledygook of the media, and the poppycock of the service industry. Along the way, Penny takes direct aim at the major culprits and the insidious ways they distort reality. As scathing as Michael Moore, as incisive as Naomi Klein, and as funny as Al Franken, Penny's take on the bullshit factor in modern life is a page-turner. Penny has a cheeky riff on that revealing question: "If my call is so important," she asks, "why doesn't anyone answer the damn phone?"
Download or read book Your Call Is Important To Us written by Adam Wasserman and published by Lulu.com. This book was released on 2014-08-08 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome (back) to the Bunker, an orderly, underground utopia where everyone's needs have been satisfied. Barney Max is a trustworthy citizen with an impeccable record of achievement. But one daystretch on his way to Mars for an interplanetary conference, he finds himself added to the Thousand Most Wanted List. For no apparent reason at all. And he's allowed to walk free. Thus begins Barney Max's unexpected and entirely unwelcome journey. Deprived of his daily comforts, chased by a persistent headache (not to mention armed guardians from Defense, a secret society of vengeful cybots, and an angry mob of former employees), he is forced to confront a reality he has struggled his whole life to deny. The second in the Bunker series of sci-fi adventure novels, Your Call Is Important To Us can be read independently, although it is best enjoyed in the company of its predecessor, Thank You For Your Cooperation.
Download or read book Your Call Is Very Important to Us written by Richard Hardack and published by Rowman & Littlefield. This book was released on 2023-05-15 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a unique exploration of how corporations appropriate the rights and identities of people, Richard Hardack unearths the unexpected consequences of corporate America’s quest to dominate every aspect of our culture. Not only do corporations govern our economy, but corporate personas define our identities and shape our relationships with people and the world around us. In a timely and wide-ranging study, Hardack recontextualizes the inordinate influence of corporations and corporate advertising as a legal, political, psychological, and sociological phenomenon. He connects a surprising array of topics, including advertising, pop culture, representations of nature, science fiction, legal history, the history of colonization and slavery, and the longing to transcend individuality, to show how the principles of corporate personhood—the idea that corporation are people—allow corporations to impersonate and displace actual people. Throughout, Hardack also provides a novel reassessment of the pernicious role and effect of advertising in our daily lives. The book makes accessible a complex topic and integrates many pressing issues in the U.S., including the privatization of the public sphere; the escalating polarization of wealth and rights; unchecked corporate power, influence and monopoly; and the descent of political debate and policy into the language of advertising, branding, and entertainment. Hardack treats the assumptions that foster corporate personhood as both cause and effect, driver and symptom, of a series of transformations in U.S. society. Awakened to this foundational way corporations infiltrate most human activities and interactions, readers can better understand and safeguard themselves against systemic changes to the American economy, culture, and politics.
Download or read book Planes Pranks and Pepto Bismol written by Bob Behrent and published by Strategic Book Publishing. This book was released on 2010-05 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the 1960s to present day, this nonfiction book tells of incidents from forty-plus years, as well as more than 2 million miles of air travel. Plus, there are hundreds of thousands more miles to write about that were traveled in the car once at the destinations. Planes, Pranks and Pepto Bismol covers all the pitfalls of daily life on the road, plus how to overcome - or prevent - the problems in the first place. Funny, scary and filled with tongue-in-cheek sarcasm, this book is also an informative guide for anyone who travels frequently. Even the occasional traveler will gain useful insights. The book's underlying theme concerns how to control stress. By preparing and scheduling your business trips properly, you will automatically eliminate many of the stress factors faced by perennial travelers. Planes, Pranks and Pepto Bismol is filled with ways to deal with everything from the airlines, baggage, car rentals, hotels, restaurants, and even annoying passengers. It also covers trade shows, Asian travel and proper business behavior. Planes, Pranks and Pepto Bismol will leave you in stitches. Author Bob Behrent uses his irreverent humor to poke fun at the travel industry. He says, Air travel is a hurry up and wait event. The airlines make you hurry up, then make you wait forever. He lives in Roxbury Township (Flanders), New Jersey. Publisher's website: http: //www.strategicpublishinggroup.com/title/PlanesPranksAndPeptoBismol.html Author's website: www.Planes-Pranks-Pepto.co
Download or read book Beauty and the End of Art written by Sonia Sedivy and published by Bloomsbury Publishing. This book was released on 2016-04-21 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beauty and the End of Art shows how a resurgence of interest in beauty and a sense of ending in Western art are challenging us to rethink art, beauty and their relationship. By arguing that Wittgenstein's later work and contemporary theory of perception offer just what we need for a unified approach to art and beauty, Sonia Sedivy provides new answers to these contemporary challenges. These new accounts also provide support for the Wittgensteinian realism and theory of perception that make them possible. Wittgenstein's subtle form of realism explains artworks in terms of norm governed practices that have their own varied constitutive norms and values. Wittgensteinian realism also suggests that diverse beauties become available and compelling in different cultural eras and bring a shared 'higher-order' value into view. With this framework in place, Sedivy argues that perception is a form of engagement with the world that draws on our conceptual capacities. This approach explains how perceptual experience and the perceptible presence of the world are of value, helping to account for the diversity of beauties that are available in different historical contexts and why the many faces of beauty allow us to experience the value of the world's perceptible presence. Carefully examining contemporary debates about art, aesthetics and perception, Beauty and the End of Art presents an original approach. Insights from such diverse thinkers as Immanuel Kant, Hans-Georg Gadamer and Arthur Danto, Alexander Nehamas, Elaine Scarry and Dave Hickey are woven together to reveal how they make good sense if we bring contemporary theory of perception and Wittgensteinian realism into the conversation.
Download or read book The Trophy Tree written by David Wilcox and published by AuthorHouse. This book was released on 2019-09-12 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Miguel is a man of the desert. He is reluctant to leave Las Flores, Mexico, where his family has worked and lived for generations. However, his wife, Maria, persists, believing they are no longer safe as the narco war spreads to Las Flores. She persuades Miguel they will find a better life in America. Leaving their baby with Miguel's parents, intending to return for him after joining her aunt and uncle in Tucson, they illegally cross the border, led by the notorious trafficker, El Coyote. Separated at the Trophy Tree, Maria believes Miguel is dead. Alone, she is helpless and sold to a wealthy American. Miguel is arrested for murder by Nate Gonzales and forced to join a cartel. He becomes a narco with a price on his head.
Download or read book Your Call written by Jeremy Vine and published by Weidenfeld & Nicolson. This book was released on 2017-09-07 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Full of glorious examples of caller wisdom [with] laugh-out-loud anecdotes' Allison Pearson Having taken over 25,000 listener calls on his BBC Radio 2 lunchtime show, Jeremy Vine decided it was time to take stock of the wisdom his listeners have imparted over the airwaves. And it is clearer than ever before that caller wisdom is far more valuable than most of what we hear from 'the experts'. The voice of the so-called 'ordinary person' - totally unvarnished and unspun - turns out to be not so ordinary after all. These moments of truth could not have come at a more pertinent time - with world politics, war and Brexit in the fray. And it always helps to make people laugh. This is his hilarious account of lessons learnt from listeners, life and Len Goodman by way of musings on everything including love, lollipop ladies and poisonous plants.
Download or read book The Chinese Students Monthly written by and published by . This book was released on 1921 with total page 878 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Why Customers Leave and How to Win Them Back written by David Avrin and published by . This book was released on 2019 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Lays out the reasons for the recent shift in customer mindset and expectation, illustrates the many ways that companies inadvertently drive customers and prospects to competitors, and offers creative strategies and tactics to attract and retain new prospects"--
Download or read book Discover Your Calling written by Soo-Inn Tan and published by Graceworks. This book was released on 2020-10-03 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt: All of us have a yearning to understand where we belong in this world. As Christians, most of us understand from Scripture that God has a purpose for each of us and has gifted us differently. But discovering our unique giftedness and where God calls us to use those gifts eludes so many. In his new book, Discover Your Calling: The ABC of Vocational Discernment, Soo-Inn Tan provides biblical and down-to-earth support for those who seek to better understand how God is shaping their lives. Whether you’re a student, entering the workforce, a homemaker, a mid-career worker, or a retiree, discover how God may be preparing you for the continuing challenge and joy of a lifelong walk with Jesus Christ across all aspects of vocation.
Download or read book Heed Your Call written by David M. Howitt and published by Simon and Schuster. This book was released on 2014-02-25 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Heed Your Call is about embracing the power of and. It is for the person who has come to a place in life where toiling away at work in pursuit of the American dream just isn’t worth the punishment anymore. It is for the professional who wants to feel more connected and fulfilled, the spiritual seeker who believes gaining wealth diminishes the sacred, the innovator being stifled creatively, and the people who want to become the heroes of their own stories. This book is about following your path, creating a life of abundance and joy, and doing your part to repair the world. Through telling his own story, along with those of other modern-day entrepreneurial heroes, David M. Howitt shares the principles behind his and others’ successes in eleven real-world lessons on how we can apply simple principles that help us weave business into our spiritual narratives and pour our souls into our professions. By uniting artistry and analytics and integrating intuition with intellect, we positively affect the way we live and the world around us. Through the activation of creative principles, living authentically, and absorbing new experiences, we evolve from the radical integration of so-called disparate worlds. We birth a new reality and build a road map for our future.
Download or read book United States Investor written by and published by . This book was released on 1924 with total page 1490 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The American Exchange and Review written by and published by . This book was released on 1880 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Opportunity Knox written by Jack Knox and published by Heritage House Publishing Co. This book was released on 2017-10-13 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: A hilarious collection of Jack Knox's best-loved humour columns. In this side-splitting follow-up to the bestseller Hard Knox: Musings from the Edge of Canada, Jack Knox presents his best writing, marking his twenty-year anniversary as a humour columnist at the Victoria Times Colonist, the newspaper that made him a household name. Revisiting his most—and least!—popular columns, Knox weighs the potential benefits of a marijuana-like drug that reduces anxiety in rats; reports on the “Bush Boys,” a pair of brothers who emerged from the forest near Vernon with a dubious story about being raised in the wilderness (they were actually from suburban California); and muses over fictional characters such as Barbie, Ken, Harry Potter, and Archie growing up and facing the grim realities of life. He also includes a hilarious collection of “nastygrams” (a.k.a. hate mail) that he’s received over the past two decades. Opportunity Knox goes to show that humour comes when you least expect it. From politics to weather, sports to entertainment, Knox finds the bizarre in everyday life and the ordinary in what should by all accounts be bizarre.
Download or read book Usable Usability written by Eric Reiss and published by John Wiley & Sons. This book was released on 2012-06-28 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The A-to-Z guide to spotting and fixing usability problems Frustrated by pop-ups? Forms that make you start over if you miss a field? Nonsensical error messages? You're not alone! This book helps you simply get it right the first time (or fix what's broken). Boasting a full-color interior packed with design and layout examples, this book teaches you how to understand a user's needs, divulges techniques for exceeding a user's expectations, and provides a host of hard won advice for improving the overall quality of a user's experience. World-renowned UX guru Eric Reiss shares his knowledge from decades of experience making products useable for everyone...all in an engaging, easy-to-apply manner. Reveals proven tools that simply make products better, from the users' perspective Provides simple guidelines and checklists to help you evaluate and improve your own products Zeroes in on essential elements to consider when planning a product, such as its functionality and responsiveness, whether or not it is ergonomic, making it foolproof, and more Addresses considerations for product clarity, including its visibility, understandability, logicalness, consistency, and predictability Usable Usability walks you through numerous techniques that will help ensure happy customers and successful products!
