Download or read book Compassionate Therapy written by Jeffrey A. Kottler and published by Jossey-Bass. This book was released on 1992-03-20 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Compassionate Therapy explores the characteristics of difficult clients and the nature of client resistance. Arguing that conflict can be a constructive force, it shows how practitioners can use the struggle to examine their own abilities, deepen their compassion, and improve therapeutic flexibility and effectiveness. It offers proven approaches to working through therapeutic impasses with difficult clients and blAnds professional development with personal growth.
Download or read book Managing Challenging Clients written by A. Oade and published by Springer. This book was released on 2011-10-31 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
Download or read book Dealing with Difficult Customers written by Noah Fleming and published by Red Wheel/Weiser. This book was released on 2017-11-20 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them.
Download or read book Succeeding with Difficult Clients written by Richard L. Wessler and published by Academic Press. This book was released on 2001-07-31 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is intended to help readers treat persons who are considered to be difficult clients. The approach is practical, with a minimum of theoretical assumptions and jargon, and can be integrated into almost all other approaches to treatment when therapy stalls. (Midwest).
Download or read book The Heat of the Moment in Treatment written by Mitch Abblett and published by WW Norton. This book was released on 2013-05-28 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to warm up to the clients that stop you cold. Have you experienced the anger, fear, doubt, and frustration that most clinicians feel but rarely put words to? Have you ever overreacted to a client in session or found yourself overwhelmed by the work with that client in your caseload? Are you looking for tools to manage your most “difficult” clients? Chances are, you’re like all other clinicians: At times you play “tug-of-war” with those in your care. The Heat of the Moment in Treatment is for clinicians looking to explore, reassess, and transform the way they treat their most difficult clients. With carefully designed mindfulness-based exercises, self-assessments, and skill development activities, this workbook helps clinicians understand their own role in therapeutic interactions, as well as how to proactively respond to tough client behavior in ways that improve the prospects for successful treatment. Author Mitch Abblett acts as a sensitive, expert guide, laying out a roadmap for the toughest of clinical encounters that almost all therapists face, whether seasoned or just starting out. His use of relatable metaphors, rhetorical questions, and stories from his own experience allows readers to reflect upon their own psychotherapy practice without feeling like there is one right way to deal with challenging clients. The Heat of the Moment in Treatment will help clinicians move beyond assumptions and reactive impulses to their “difficult” clients. Readers will gain proactive clinical leadership skills, while learning how to expand mindful awareness of self and others to access compassion and empathy for any client—even when the “heat” of moment-to-moment interaction in session is hard to tolerate.
Download or read book Working with Difficult Clients written by Richard G. Whiteside and published by . This book was released on 2000 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Dropping the Rope written by Mitch Abblett and published by CCI Publishing. This book was released on 2012 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Dropping the Rope" is a guidebook for personal exploration and skill development for clinicians looking to fully expand their work with difficult populations, and with any client where the â¿¿chargeâ¿¿ of moment-to-moment interaction in session is challenging to tolerate, let alone use as a tool for change. With well-organized chapters, thoughtfully designed exercises, self-assessments, and skill development activities, Dropping the Rope helps clinicians learn to understand their own role in therapeutic interactions, as well as how to best manage reactions and proactively respond to â¿¿difficultâ¿¿ client behavior in a way that improves the prospects for successful treatment. This workbook provides a valuable starting point for clinicians interested in the longer journey of professional development in the area of therapeutic relationship management. Few resources are available providing the same scope of self-training material in one engaging, accessible format.
Download or read book Working with Involuntary Clients written by Chris Trotter and published by SAGE. This book was released on 2006-04-27 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Working with Involuntary Clients' aims to be a practical guide to working with both clients and their families. The book offers a new problem-solving model which places emphasis on clarifying roles, promoting pro-social values, and more.
Download or read book Clinician s Guide to Self Renewal written by Robert J. Wicks and published by John Wiley & Sons. This book was released on 2014-03-13 with total page 494 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing clinicians with advice consistent with the current emphasis on working from strengths to promote renewal, this guide presents a holistic approach to psychological wellness. Time-tested advice is featured from experts such as Craig Cashwell, Jeffrey Barnett, and Kenneth Pargament. With strategies to renew the mind, body, spirit, and community, this book equips clinicians with guidance and inspiration for the renewal of body, mind, community, and spirit in their clients and themselves.
Download or read book Dear Client written by Bonnie Siegler and published by Artisan. This book was released on 2018-02-20 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a world where every business, brand, product, and service needs a strong visual identity, it’s critical for clients and creative professionals to work together. And the key to success, as with any relationship, is communication. In Dear Client, award-winning graphic designer Bonnie Siegler offers an invaluable step-by-step guide to how to talk so creatives will listen, and how to listen when creatives talk. Written as a series of honest, friendly lessons—“Know What You Like,” “Decide Who Will Decide,” “Focus Groups Suck,” “Don’t Say ‘Make It Yellow,’ Say ‘Make It Sunny,’” “Serve Lunch During Lunchtime Meetings”—it shows exactly how to deal with the subjectivity, emotional pitfalls, and occasional chaos of a creative partnership. Here’s how to articulate your visual goals and set a clear, consistent direction. How to give feedback that works and avoid words that inhibit creative thinking. How to be open to something you didn’t imagine. And most of all, how to have fun, save money, and get the results you want.
Download or read book Profit First written by Mike Michalowicz and published by Penguin. This book was released on 2017-02-21 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Author of cult classics The Pumpkin Plan and The Toilet Paper Entrepreneur offers a simple, counterintuitive cash management solution that will help small businesses break out of the doom spiral and achieve instant profitability. Conventional accounting uses the logical (albeit, flawed) formula: Sales - Expenses = Profit. The problem is, businesses are run by humans, and humans aren't always logical. Serial entrepreneur Mike Michalowicz has developed a behavioral approach to accounting to flip the formula: Sales - Profit = Expenses. Just as the most effective weight loss strategy is to limit portions by using smaller plates, Michalowicz shows that by taking profit first and apportioning only what remains for expenses, entrepreneurs will transform their businesses from cash-eating monsters to profitable cash cows. Using Michalowicz's Profit First system, readers will learn that: · Following 4 simple principles can simplify accounting and make it easier to manage a profitable business by looking at bank account balances. · A small, profitable business can be worth much more than a large business surviving on its top line. · Businesses that attain early and sustained profitability have a better shot at achieving long-term growth. With dozens of case studies, practical, step-by-step advice, and his signature sense of humor, Michalowicz has the game-changing roadmap for any entrepreneur to make money they always dreamed of.
Download or read book Using Relentless Empathy in the Therapeutic Relationship written by Anabelle Bugatti and published by Routledge. This book was released on 2020-12-30 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: With a refreshing approach to resistance in therapy, Using Relentless Empathy in the Therapeutic Relationship offers practical tools and tips to help therapists and clinicians across all modalities of counseling work with their most challenging clients. By illustrating the power of empathic responsiveness coupled with attachment science and interventions, the author goes straight to the heart of what’s vital for building strong therapeutic alliances with even the most difficult clients. Using Relentless Empathy in the Therapeutic Relationship presents effective tools that clinicians and therapists can use to move away from pathological diagnostic labels toward engaging with people in their distress. This is a valuable resource to anyone in a helping profession, teaching them to effectively use their most valuable instrument—themselves—by harnessing the power of relentless empathy to shape relationships with not only clients but also the outside world.
Download or read book Effective Techniques for Dealing with Highly Resistant Clients written by Clifton W. Mitchell and published by . This book was released on 2005 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book If It Wasn t for the Customers I d Really Like This Job written by Robert Bacal and published by Bacal & Associates. This book was released on 2011-02-28 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.
Download or read book Treating Difficult Couples written by Douglas K. Snyder and published by Guilford Press. This book was released on 2003-05-22 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: This essential handbook describes effective treatments for a particularly challenging clinical population: couples struggling with both relationship distress and individual mental health difficulties. Distinguished scientist-practitioners provide detailed accounts of their respective approaches, reviewing conceptual and empirical foundations as well as clinical procedures. Included are well-established treatments for couples in which one or both partners has anxiety, mood disorders, schizophrenia, substance abuse, sexual dysfunction, or physical aggression. Also covered are emerging couple-based approaches to managing personality disorders, PTSD, difficulties related to aging and physical illness, and other problems. Following a standard format to facilitate comparison across treatments, each chapter is illustrated with detailed case material. Provided are powerful insights and tools for couple and family therapists, clinicians providing individual therapy, and students in any mental health discipline.
Download or read book Projective Identification and Psychotherapeutic Technique written by Thomas H. Ogden and published by Jason Aronson. This book was released on 1982 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: An examination of projective identification and its clinical uses from a Kleinian perspective. The author puts forward the hypothesis that identification is the patient's way of mastering significant trauma.
Download or read book Dealing with Difficult People HBR Emotional Intelligence Series written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
