Download or read book Winning with the Caller from Hell written by Shaun Belding and published by ECW Press. This book was released on 2006-05-28 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A four-pronged approach known as LIFT—listening to customers, involving oneself in the situation, focusing on the issue, and thanking the customer—is explained. Making use of these time-tested techniques can turn even the most nightmarish patrons into devoted customers.
Download or read book Hell Phone written by Benji Nate and published by . This book was released on 2022-03-09 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sissy and Lola are best friends, next-door neighbors, and now... murder solvers? When Sissy picks up a lost flip-phone and follows the instructions from the stranger on the other line, she and Lola are flung into an investigation of a grisly crime. With each new phone call, the girls are dug deeper into a conspiracy that threatens their lives--and possibly their friendship. But with no way to escape the dreaded calls, the only way out is to unravel the mystery.
Download or read book Hell Phone written by William Sleator and published by Harry N. Abrams. This book was released on 2007-09-01 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seventeen-year-old Nick buys a used cell phone only to call his girlfriend, but strange and desperate people keep calling--one of them a denizen of Hell--begging for or demanding his help.
Download or read book On Call in Hell written by Cdr. Richard Jadick and published by Penguin. This book was released on 2007-03-06 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: At age thirty-eight, Navy Dr. Richard Jadick was too old to be called up to the front lines-but not too old to volunteer. This is the inspiring story of one man's decision to enter into the fray-and a compelling account of courage under fire. Both wrenching and uplifting, On Call in Hell is a portrayal of brothers-in-arms that few will be able to forget. Awarded a Bronze Star with a Combat V for valor, Jadick has become a modern American legend-and a true American hero.
Download or read book A Short Stay in Hell written by Steven L. Peck and published by . This book was released on 2012 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: A damned man struggles to find meaning in a library, the dimensions of which are measured in light years.
Download or read book Love Wins written by Rob Bell and published by Harper Collins. This book was released on 2011-03-15 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Millions of Christians have struggled with how to reconcile God's love and God's judgment: Has God created billions of people over thousands of years only to select a few to go to heaven and everyone else to suffer forever in hell? Is this acceptable to God? How is this "good news"? Troubling questions—so troubling that many have lost their faith because of them. Others only whisper the questions to themselves, fearing or being taught that they might lose their faith and their church if they ask them out loud. But what if these questions trouble us for good reason? What if the story of heaven and hell we have been taught is not, in fact, what the Bible teaches? What if what Jesus meant by heaven, hell, and salvation are very different from how we have come to understand them? What if it is God who wants us to face these questions? Author, pastor, and innovative teacher Rob Bell presents a deeply biblical vision for rediscovering a richer, grander, truer, and more spiritually satisfying way of understanding heaven, hell, God, Jesus, salvation, and repentance. The result is the discovery that the "good news" is much, much better than we ever imagined. Love wins.
Download or read book Hell s Calling written by Skye MacKinnon and published by Peryton Press. This book was released on 2018-12-15 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: She never meant to sell her soul… least of all to Lucifer. The devil has taken her sister. Now she's going to bring her back, even if that means travelling through all nine circles of hell. Luckily, she's not alone: An angel with a dark past. A wolf with anger issues. A hellhound who's actually quite cuddly. Yes, this is a journey into hell. Grab your tissues and snacks for this will be a rollercoaster into darkness. A paranormal reverse harem romance based on Dante's Inferno, but with a kickass heroine instead of a lovesick old poet. If you love alpha heroes, strong heroines, action-packed fantasy and steamy romance, start the Infernal Descent series today! Also available as audiobook! Reading order: Hell's Calling Hell's Weeping Hell's Burning
Download or read book Hell of a Book written by Jason Mott and published by Penguin. This book was released on 2022-06-28 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: ***2021 NATIONAL BOOK AWARD WINNER*** ***THE NATIONAL BESTSELLER*** Winner of the 2021 Sir Walter Raleigh Award for Fiction, Joyce Carol Oates Literary Prize Finalist, 2022 Chautauqua Prize Finalist, Willie Morris Award for Southern Writing Shortlist, 2021 Aspen Words Literary Prize Shortlist, 2022 Maya Angelou Book Award Shortlist, 2022 Carnegie Medal Longlist A Read With Jenna Today Show Book Club Pick! An Ebony Magazine Publishing Book Club Pick! One of Washington Post's 50 Notable Works of Fiction | One of Philadelphia Inquirer's Best Books of 2021 | One of Shelf Awareness's Top Ten Fiction Titles of the Year | One of TIME Magazine’s 100 Must-Read Books | One of NPR.org's "Books We Love" | EW’s "Guide to the Biggest and Buzziest Books of 2021" | One of the New York Public Library's Best Books for Adults | San Diego Union Tribune—My Favorite Things from 2021 | Writer's Bone's Best Books of 2021 | Atlanta Journal Constitution—Top 10 Southern Books of the Year | One of the Guardian's (UK) Best Ten 21st Century Comic Novels | One of Entertainment Weekly's 15 Books You Need to Read This June | On Entertainment Weekly's "Must List" | One of the New York Post's Best Summer Reading books | One of GMA's 27 Books for June | One of USA Today's 5 Books Not to Miss | One of Fortune's 21 Most Anticipated Books Coming Out in the Second Half of 2021 | One of The Root's PageTurners: It’s Getting Hot in Here | One of Real Simple's Best New Books to Read in 2021 An astounding work of fiction from New York Times bestselling author Jason Mott, always deeply honest, at times electrically funny, that goes to the heart of racism, police violence, and the hidden costs exacted upon Black Americans and America as a whole In Jason Mott’s Hell of a Book, a Black author sets out on a cross-country publicity tour to promote his bestselling novel. That storyline drives Hell of a Book and is the scaffolding of something much larger and more urgent: Mott’s novel also tells the story of Soot, a young Black boy living in a rural town in the recent past, and The Kid, a possibly imaginary child who appears to the author on his tour. As these characters’ stories build and converge, they astonish. For while this heartbreaking and magical book entertains and is at once about family, love of parents and children, art and money, it’s also about the nation’s reckoning with a tragic police shooting playing over and over again on the news. And with what it can mean to be Black in America. Who has been killed? Who is The Kid? Will the author finish his book tour, and what kind of world will he leave behind? Unforgettably told, with characters who burn into your mind and an electrifying plot ideal for book club discussion, Hell of a Book is the novel Mott has been writing in his head for the last ten years. And in its final twists, it truly becomes its title.
Download or read book Shaking the Gates of Hell written by John Archibald and published by Knopf. This book was released on 2021-03-09 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: On growing up in the American South of the 1960s—an all-American white boy—son of a long line of Methodist preachers, in the midst of the civil rights revolution, and discovering the culpability of silence within the church. By the Pulitzer Prize-winning journalist and columnist for The Birmingham News. "My dad was a Methodist preacher and his dad was a Methodist preacher," writes John Archibald. "It goes all the way back on both sides of my family. When I am at my best, I think it comes from that sermon place." Everything Archibald knows and believes about life is "refracted through the stained glass of the Southern church. It had everything to do with people. And fairness. And compassion." In Shaking the Gates of Hell, Archibald asks: Can a good person remain silent in the face of discrimination and horror, and still be a good person? Archibald had seen his father, the Rev. Robert L. Archibald, Jr., the son and grandson of Methodist preachers, as a moral authority, a moderate and a moderating force during the racial turbulence of the '60s, a loving and dependable parent, a forgiving and attentive minister, a man many Alabamians came to see as a saint. But was that enough? Even though Archibald grew up in Alabama in the heart of the civil rights movement, he could recall few words about racial rights or wrongs from his father's pulpit at a time the South seethed, and this began to haunt him. In this moving and powerful book, Archibald writes of his complex search, and of the conspiracy of silence his father faced in the South, in the Methodist Church and in the greater Christian church. Those who spoke too loudly were punished, or banished, or worse. Archibald's father was warned to guard his words on issues of race to protect his family, and he did. He spoke to his flock in the safety of parable, and trusted in the goodness of others, even when they earned none of it, rising through the ranks of the Methodist Church, and teaching his family lessons in kindness and humanity, and devotion to nature and the Earth. Archibald writes of this difficult, at times uncomfortable, reckoning with his past in this unadorned, affecting book of growth and evolution.
Download or read book God Wins written by Mark Galli and published by Tyndale House Publishers, Inc.. This book was released on 2011-06-16 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rob Bell’s book, Love Wins, has generated a national conversation about ultimate issues, such as the nature of hell, heaven, and the ultimate destiny of humankind. Yet, the book has also created unnecessary confusion. God Wins is a response to the provocative questions Love Wins has raised. In God Wins, Mark Galli explores the important questions that are left unasked and the issues left uncharted. Mark shows how Love Wins is not enough—and that there is even better news for our world. Includes a group-discussion guide with relevant Scripture passages.
Download or read book Up to Heaven and Down to Hell written by Colin Jerolmack and published by Princeton University Press. This book was released on 2021-04-20 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: A riveting portrait of a rural Pennsylvania town at the center of the fracking controversy Shale gas extraction—commonly known as fracking—is often portrayed as an energy revolution that will transform the American economy and geopolitics. But in greater Williamsport, Pennsylvania, fracking is personal. Up to Heaven and Down to Hell is a vivid and sometimes heartbreaking account of what happens when one of the most momentous decisions about the well-being of our communities and our planet—whether or not to extract shale gas and oil from the very land beneath our feet—is largely a private choice that millions of ordinary people make without the public's consent. The United States is the only country in the world where property rights commonly extend "up to heaven and down to hell," which means that landowners have the exclusive right to lease their subsurface mineral estates to petroleum companies. Colin Jerolmack spent eight months living with rural communities outside of Williamsport as they confronted the tension between property rights and the commonwealth. In this deeply intimate book, he reveals how the decision to lease brings financial rewards but can also cause irreparable harm to neighbors, to communal resources like air and water, and even to oneself. Up to Heaven and Down to Hell casts America’s ideas about freedom and property rights in a troubling new light, revealing how your personal choices can undermine your neighbors’ liberty, and how the exercise of individual rights can bring unintended environmental consequences for us all.
Download or read book Erasing Hell written by Francis Chan and published by David C Cook. This book was released on 2011-07-01 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: Addressing a variety of views on hell, the Bible, and the character of God, offers an eloquent response to the recent media storm surrounding questions of eternal destiny.
Download or read book Aloha from Hell written by Richard Kadrey and published by Harper Collins. This book was released on 2011-10-18 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supernatural fantasy’s greatest anti-hero goes back to hell! In Aloha from Hell, the ruthless avenger, a.k.a. Stark, finds himself trapped in the middle of a war between Heaven and Hell. Perfect for fans of Jim Butcher, Warren Ellis, Charlaine Harris, Kim Harrison, and Simon R. Green. Once again all is not right in L.A. Lucifer is back in Heaven, God is on vacation, and an insane killer mounts a war against both Heaven and Hell. Stark’s got to head back down to his old stomping grounds in Hell to rescue his long lost love, stop an insane serial killer, prevent both Good and Evil from completely destroying each other, and stop the demonic Kissi from ruining the party for everyone. Even for Sandman Slim, that’s a tall order. And it’s only the beginning.
Download or read book South of Hell written by P. J. Parrish and published by Simon and Schuster. This book was released on 2008-07-29 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dig up the past. Pay the price. With one phone call from a man he barely recalls meeting years ago, South Florida detective Louis Kincaid heads to the Michigan town of his college days to reopen a disturbing cold case -- and finds himself confronting his own painful past secrets...secrets that risk his future with the woman he loves, detective Joe Frye. Ann Arbor police detective Jake Shockey wants Kincaid's help in the case of Jean Brandt, who went missing nine years ago -- and whose husband, Owen, has since been paroled. Now, Owen Brandt's girlfriend appears to be at risk, and Shockey is desperate to get involved. Kincaid soon unearths the deeply personal reasons why...and with Joe Frye assisting, Kincaid links yesterday's jealousies with today's potentially lethal vengeance. It's only a matter of time before one will win out over the other -- and before Kincaid's own shattering revelations will be forced out into the light of day.
Download or read book Catboy written by Benji Nate and published by . This book was released on 2021-11 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Olive is a human, and Henry is her pet cat--although he's also a person, thanks to a magic shooting star. They do all the things best friends do, like share clothes, go to parties, and complain about their jobs. Who cares if Henry gets more compliments wearing Olive's clothes, or the party snacks are dead rats? Friends love each other no matter what.
Download or read book Who s Who in Hell written by Robert Chalmers and published by Grove/Atlantic, Inc.. This book was released on 2007-12-01 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: “A funny and exceptionally well-wrought romance that starts in disaster, ends in tragedy, and never loses sight of the manic and surreal in life” (Kirkus Reviews). Struggling writer Daniel Linnell is a charming, though hapless, young Londoner until he meets Laura, an unsettlingly feisty American who likes to go skydiving on weekends. In no time at all, Daniel finds himself falling for her. At the same time, he finds a new job as an obituarist, where his editor, Whittington, initiates him into the pecking order of journalists; the annual ritual of the drunken Obituaries Outing; and the secret cache of unexpurgated obits of the less-than-angelic, obits that will never see print—which Whittington keeps in a hollowed-out book in his office. With his editor’s encouragement, Daniel begins to write a Who’s Who in Hell—a mammoth compendium of the evil and damned. Begun for his own amusement, the book takes on a momentum of its own and garners him a publisher’s advance. Meanwhile things with Laura are going so well that he’s accompanying her to Kansas to meet her parents. His life is going swimmingly . . . until it takes a dive. “Thoroughly engaging, delightful and very funny . . . A coming-of-age story set in a post-Thatcherite world.” —The New York Times Book Review
Download or read book D L Moody the Soul winner written by Alexander Thomas Rowe and published by . This book was released on 1927 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:
