Download or read book Elevating Customer Service in Higher Education written by Heath Boice-Pardee and published by . This book was released on 2018-06-04 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops. In this guide, our authors will walk you through: Core service competencies Strategies for supporting frontline staff in enhancing customer service Examples of customer service scripts for dialogue, phone, voicemail, and email Detailed guidelines for creating physical environments on campus that facilitate better service Worksheets and tools for auditing policies and practices that impact customer service Tips for cultivating faculty and staff buy-in Examples of exemplary customer service initiatives at other colleges and universities REVIEWS "Elevating Customer Service should be read by every administrator who cares about retention and service excellence." - Neal Raisman, N. Raisman & Associates "In today's competitive market in higher education, a partnership between academics and customer service is key to attracting and retaining students. This handbook shows practitioners how to enhance service excellence while maintaining academic integrity." - Bill Destler, President Emeritus, Rochester Institute of Technology "How refreshing and encouraging it is to read a book about customer service on today's college campuses. The reality is higher education today is rapidly changing and models of leading a university are significantly altered in todays environment. Customer service can no longer be viewed as a negative concept on our campuses. Rather, such service is mandated today in whatever form one wishes to call it. Students, parents, employers, and college employees are demanding it. Implementing such measures that change a campus's culture may mean the difference between those colleges that survive and those that do not. The foundations of quality service discussed in this book should be mandatory reading for all college administrators." - David DeCenzo, President, Coastal Carolina University "This insightful book provides a step-by-step guide to assess, evaluate, and implement strategies to improve the effectiveness of any department or division within the academy. The authors provide valuable information and a workable template to enhance the student experience on campus and ultimately improve retention, and recruitment efforts in an era in which colleges and universities are fiercely competing to attract and retain students." - Jim Pillar, Associate Vice President of Housing, Monmouth University "This really made me think about our office environment and how we can work toward improving not only the student experience but the front-line staff experience as well. It truly is a practical guide with relevant activities and things to consider." - Kerri Wilson, Director of Off-Campus Living and Community Partnerships, Rutgers University-New Brunswick

Download or read book Believers written by Lisa Wells and published by Farrar, Straus and Giroux. This book was released on 2021-07-20 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: "An essential document of our time." —Charles D’Ambrosio, author of Loitering In search of answers and action, the award-winning poet and essayist Lisa Wells brings us Believers, introducing trailblazers and outliers from across the globe who have found radically new ways to live and reconnect to the Earth in the face of climate change We find ourselves at the end of the world. How, then, shall we live? Like most of us, Lisa Wells has spent years overwhelmed by increasingly urgent news of climate change on an apocalyptic scale. She did not need to be convinced of the stakes, but she could not find practical answers. She embarked on a pilgrimage, seeking wisdom and paths to action from outliers and visionaries, pragmatists and iconoclasts. Believers tracks through the lives of these people who are dedicated to repairing the earth and seemingly undaunted by the task ahead. Wells meets an itinerant gardener and misanthrope leading a group of nomadic activists in rewilding the American desert. She finds a group of environmentalist Christians practicing “watershed discipleship” in New Mexico and another group in Philadelphia turning the tools of violence into tools of farming—guns into ploughshares. She watches the world’s greatest tracker teach others how to read a trail, and visits botanists who are restoring land overrun by invasive species and destructive humans. She talks with survivors of catastrophic wildfires in California as they try to rebuild in ways that acknowledge the fires will come again. Through empathic, critical portraits, Wells shows that these trailblazers are not so far beyond the rest of us. They have had the same realization, have accepted that we are living through a global catastrophe, but are trying to answer the next question: How do you make a life at the end of the world? Through this miraculous commingling of acceptance and activism, this focus on seeing clearly and moving forward, Wells is able to take the devastating news facing us all, every day, and inject a possibility of real hope. Believers demands transformation. It will change how you think about your own actions, about how you can still make an impact, and about how we might yet reckon with our inheritance.

Download or read book The Cartel 7 Illuminati written by Ashley & JaQuavis and published by St. Martin's Griffin. This book was released on 2017-07-25 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: The saga of love, loyalty, and crime continues in the next explosive book in the Cartel series from the minds of New York Times bestselling authors Ashley & JaQuavis. After the tragic and bloody end to The Cartel’s reign, Carter is forced into isolation to evade the law. With his wife, Miamor, facing federal charges and his dear brother, six feet under, Carter has never been more alone. His empire is at his feet and he has no idea how to rebuild his kingdom. The only thing that is certain is that he has to stay out the way and off the radar of the Feds until he can figure out how to get his lady out of prison. Miamor’s freedom is guaranteed—provided Carter help create and distribute a drug that will take the streets by storm. Rubbing elbows with the most notorious, ruthless leaders of the underworld will get him what he wants. But can he win at their game of murder and money?

Download or read book Ryan Adams written by David Menconi and published by Univ of TX + ORM. This book was released on 2012-09-01 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: A chronicle of Adams’s rise from alt-country to rock stardom, featuring stories about the making of the albums Strangers Almanac and Heartbreaker. Before he achieved his dream of being an internationally known rock personality, Ryan Adams had a band in Raleigh, North Carolina. Whiskeytown led the wave of insurgent-country bands that came of age with No Depression magazine in the mid-1990s, and for many people it defined the era. Adams was an irrepressible character, one of the signature personalities of his generation, and as a singer-songwriter he blew people away with a mature talent that belied his youth. David Menconi witnessed most of Whiskeytown’s rocket ride to fame as the music critic for the Raleigh News & Observer, and in Ryan Adams, he tells the inside story of the singer’s remarkable rise from hardscrabble origins to success with Whiskeytown, as well as Adams’s post-Whiskeytown self-reinvention as a solo act. Menconi draws on early interviews with Adams, conversations with people close to him, and Adams’s extensive online postings to capture the creative ferment that produced some of Adams’s best music, including the albums Strangers Almanac and Heartbreaker. He reveals that, from the start, Ryan Adams had a determined sense of purpose and unshakable confidence in his own worth. At the same time, his inability to hold anything back, whether emotions or torrents of songs, often made Adams his own worst enemy, and Menconi recalls the excesses that almost, but never quite, derailed his career. Ryan Adams is a fascinating, multifaceted portrait of the artist as a young man, almost famous and still inventing himself, writing songs in a blaze of passion. “Menconi, a veteran music critic based in Raleigh, North Carolina, had a front row seat for alt-country wunderkind Ryan Adams’ rise to prominence—from an array of local bands, to Whiskeytown, and on to a successful and prolific solo career. Here, Menconi enthusiastically revisits those heady days when the mercurial Adams’ performances were either transcendent or tantrum-filled—the author was there for most of them, and he packs his book with tales of magical performances and utterly desperate train wrecks. . . . This interview- and anecdote-laden exposé of the artist's early career will doubtless find a happy home with Adams fans.” —Publishers Weekly

Download or read book 101 IPhone Tips and Tricks written by Rich DeMuro and published by . This book was released on 2019-09-27 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: 101 iPhone Tips Tricks is the key that will help you unlock the most useful features on your phone! It's written in a way you can actually understand and completely up to date for iOS 13. You'll learn about the latest changes and additions to Apple's popular mobile operating system. Important basics are covered including the new way to update, delete and rearrange apps, use the revamped Photos app and video editor, set time limits for apps and set your phone up properly to help out in an emergency situation. Learn how to activate the new Dark Mode, swipe to type, stop robocalls, create an iMessage profile and choose WiFi and Bluetooth connections faster than ever. Understand new settings that can help protect your privacy including how to share photos without revealing their GPS location, keep apps from accessing your location in the background and temporarily disable Siri's listening feature instantly. Fun tips include how to get Siri to play any radio station you can think of, find out if movies and TV shows are streaming for free and make sure you never get charged with a free trial fee ever again. Favorites from the previous edition include how to turn your iPhone into a magnifying glass, scan a document, reveal hidden tools and use your phone as a level. From beginner to expert, all levels of iPhone users will appreciate the tips inside this book. You'll finally feel more in control of the device you use every day. Tech Reporter Rich DeMuro appears on the #1 rated KTLA Morning News in Los Angeles and on TV stations nationwide. He is also a frequent contributor to KFI AM 640 in Los Angeles and fill in host for Leo Laporte's nationally syndicated "The Tech Guy" radio show. He answers the questions viewers send him in a podcast called Rich on Tech. Rich is on a mission to help everyday folks understand technology and get the most out of their gadgets and apps. His previous book, 101 Handy Tech Tips for the iPhone, was a bestselling iPhone guide.

Download or read book The Mom Book written by Stacy M. DeBroff and published by Simon and Schuster. This book was released on 2002-02-05 with total page 706 pages. Available in PDF, EPUB and Kindle. Book excerpt: With lists, tips, rules, and "defining principles" for everything from planning a family vacation to surviving picky eaters or a rainy day, "The Mom Book" is peppered with real-world stories from the contributing mothers.

Download or read book Department of Homeland Security Appropriations for 2010 written by United States. Congress. House. Committee on Appropriations. Subcommittee on Homeland Security and published by . This book was released on 2009 with total page 1298 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Department of Homeland Security Appropriations for 2010 Part 3 111 1 Hearings written by and published by . This book was released on 2009 with total page 2716 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Big Book of Windows Hacks written by Preston Gralla and published by "O'Reilly Media, Inc.". This book was released on 2007 with total page 655 pages. Available in PDF, EPUB and Kindle. Book excerpt: This useful book gives Windows power users everything they need to get the most out of their operating system, its related applications, and its hardware.

Download or read book Raina Sun Mystery Boxed Set Vol 1 Books 1 3 written by Anne R. Tan and published by Rusty Chicken Books. This book was released on with total page 617 pages. Available in PDF, EPUB and Kindle. Book excerpt: This set includes the first 3 books in the Raina Sun Cozy Mystery Series. For readers who like cozy mysteries, quirky characters, a dash of humor, and Chinese-American culture. Raining Men and Corpses Graduate student Raina Sun is trying to keep her head above water as the bills roll in when her dashing college adviser cons her out of several months of rent. But her quest to get her money back sets into a motion a streak of bad luck. First, she finds the dead body of an ex-lover and becomes the prime suspect in his murder. The only man she ever loved reappears as the lead detective on the case and wants to reignite their passion (or at least he's sending out smoke signals). Her life careens out of control as her grandma moves into Raina's postage-stamp-sized apartment, dragging a red suitcase and trouble. Raina summons her sleuthing skills to extract herself before things get dicey. There is no place for an amateur when it comes to murder. Gusty Lovers and Cadavers Graduate student Raina Sun thought she knew what she was getting herself into when she volunteered to take the new foreign exchange student shopping on the last weekend before Christmas. But between a riot for the last hot toy of the season and an abandoned baby, the holiday is a season for mayhem, and sometimes it doesn't pay to be a Good Samaritan. She wants to reunite the infant with his family, but calling the mysterious phone number in the diaper bag leads to more questions than answers. A strange man claims to be the child's father, and his alleged mother turns up dead. Raina summons her sleuthing skills to protect this baby and soon discovers everyone has a few skeletons in their closets. With her pimp-cane-toting grandma, she faces an ex-boyfriend bringing sexy back as well as a murderer determined to hide the truth. Breezy Friends and Bodies Raina Sun thought cleaning her grandma's house in San Francisco to prepare for Chinese New Year would be a breeze. Instead, she finds her deceased grandfather's secret journal and ends up French kissing the train tracks in a mugging incident. After putting the move on her grandma, her grandfather's BFF took an elevator ride straight to the Heavenly Gates. And the second time Raina ends up flat on her back without a man in sight, she suspects the Year of the Monkey would leave her skulking in cold damp places where family secrets are better off dying with the dead. For readers who like fun cozy mysteries, quirky characters, and a dash of humor. Keywords: cozy mystery, amateur sleuth, traditional mystery, mystery, free ebook, free mystery, small town mystery, female protagonist mystery, murder mystery, cozy mysteries free, interracial, female sleuth, humor, free, freebie, first in series, mystery, mystery series, culinary mystery, mystery books cozy, mystery books cooking, bestselling mystery books free, mystery books in series, free and bargain first book in series, female sleuth cozy mystery, books set in California, college town mystery, free, freebie, free novel, college, free funny mystery, free humorous mystery, Chinese mystery, cozy murder mystery series, cozy murder mystery, cozy murder mystery books, cozy murder, cozy murder mysteries, animal cozy mystery, animal cozy, cozy romance mystery, free ebook, free murder mystery, free mystery, free cozy murder mystery book, free mystery book, free mystery and suspense, free mystery and thriller, free mystery detective stories, free mystery humor, free mystery romance books clean, free mystery romance suspense, free mystery suspense murder, free mystery with women, free mystery women books, free mystery romance

Download or read book Voicemail Log Book written by Y. O. U. Happy I HAPPY and published by . This book was released on 2021-07-23 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Voicemail Log Book Track your calls and messages with this simple call log book. Includes spacious logs for writing long messages, and a unique callback checkbox feature for prioritizing callbacks. ★★ Suitable for business office home and personal use ★★ Logging fields: Date/Time of call Caller name Company Phone no. Email address Call message Delivered Callback checkbox Features: Over 400 call log space 110 pages Large 8"x10" size Premium Matte finish cover with high quality paper Grab your call log today!

Download or read book The Sales Rep Survival Guide written by Mike Swedenberg and published by iUniverse. This book was released on 2001-05-30 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: PURPOSE OF THIS BOOK: IS SELLING FOR YOU? The scope of this book is to provide a practical guide for the day-to-day operation of a sales representative in a territory. This handbook is useful to all salespeople regardless of experience. It doesn’t matter if you work for a large or small corporation. You could be commissioned, salaried or self-employed. This book can help you.

Download or read book Breezy Friends and Bodies A Raina Sun Mystery written by Anne R. Tan and published by Rusty Chicken Books. This book was released on 2015-12-13 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: A chilly breeze...and another dead body. Raina Sun thought cleaning her grandma's house in San Francisco to prepare for Chinese New Year would be a breeze. Instead, she finds her deceased grandfather’s secret journal and ends up French kissing the train tracks in a mugging incident. After putting the move on her grandma, her grandfather’s BFF took an elevator ride straight to the Heavenly Gates. And the second time Raina ends up flat on her back without a man in sight, she suspects the Year of the Monkey would leave her skulking in cold damp places where family secrets are better off dying with the dead. Join Raina for Chinese New Year--get your copy of Breezy Friends and Bodies today! For readers who like fun cozy mysteries, quirky characters, and a dash of humor. Keywords: For readers who like fun cozy mysteries, quirky characters, and a dash of humor. Keywords: cozy mystery, amateur sleuth, traditional mystery, mystery, small town mystery, female protagonist mystery, murder mystery, cozy mysteries, interracial, female sleuth, humor, series, college, funny, female protagonist, novel, secret, suspense, Christmas mystery, holiday, Xmas, holiday mystery, Chinese-American literature, Chinese culture, Chinese New Year, San Francisco mystery, Chinatown mystery, mystery detective stories, mystery humor, mystery romance books clean, mystery romance suspense, mystery suspense murder, mystery with women, mystery women books, mystery romance

Download or read book Plan B 5 Differences That Make a Difference in Your Small Home Business written by Cesar V. Teague and published by Xlibris Corporation. This book was released on 2011-08-09 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: Plan B: 5 Differences That Make a Difference in Your Home Business You cant ask for what you want unless you know what it is. A lot of people dont know what they want, or they want much less than they deserve. First you have to figure out what you want. Second, you have to decide that you deserve it. Third, you have to believe you can get it. And, fourth, you have to have the guts to ask for it. Barbara de Angelis Having a Plan B to protect yourself, while providing more overall security in your life, is critical in times of change and uncertainty. The objective of this chapter is to explore a shift in thinking and action, moving away from being stuck in a full-time job and a part-time life to having a full-time life and a part-time jobliving life on your own terms. Having a Plan B fundamentally means having your own home-based business to generate cash flow. In the e-book titled Plan B, I share with you what has worked for me, putting the lessons learned along my journey of trial and error into a clear format that you can use to create your own Plan B. Each chapter targets a particular area in which positive changes must be made: 1. The Differences That Make a Difference helps you to identify the key risk and reward activities responsible for creating multiple, exponential resultsnot just incremental gains. 2. Success vs. Struggle explores your mind-set and examines what subconscious thought patterns may have created obstacles for you in achieving your goals. 3. Focus and Flow moves you through a succession of concepts, each one building on the previous one to create a stronger foundation. 4. Aligning Opportunities and Goals takes these two elements, which are often considered separately, and integrates them to help you achieve better results. 5. Action Steps for Geometric Gains provides hands-on exercises to propel you toward your goal and dreams. It examines your daily method of operation, income-producing activities, and sales and marketing plan. The benefits of a home-based business are undeniable for those who choose this course. They include flexible working hours, no commuting hassles, more personal or family time, and the likelihood of financial freedom, which all fulfill living life with passion. However, for those caught up in working-hard routines and not manifesting their truly desired results, the entrepreneurial dream of self-actualization can quickly vanish. In the face of these challenges, its easy to retreat into your comfort zone while grabbing hold of excuses such as the economy is bad or maybe next month or next year. But remember that though you could retreat into your comfort zone because it feels more secure and familiar, doing so is ultimately unfulfilling and stressful (and sometimes boring). Hard work is not the only important ingredient to creating your success. Whether in your career or in your own business, knowing and applying the Plan B strategies will enable you to realize better lifelong resultsif you give yourself permission to do so. Ive worked with many entrepreneurs and have faced the challenges of self-employment myself. As Ive watched people struggle, a number of key questions came up over and over: Why do they work such long hours every day, every week, without gaining results? Why do they repeatedly attend workshops without achieving their true goals? Why do they get fired up applying what they have learned only to attain the same unsatisfactory results? The answers to these mysteries lie in the mind. Your mind is the most powerful tool at your disposal. Some call it your blueprint. Subconscious thought patterns and beliefs can sabotage your best conscious efforts toward success. Its what happens on the inside that determines what happens on the outside, and grasping this truth is key to unlocking your potential, both personally and professionally. Success at entrepreneurship, or at any other challenge, require

Download or read book No Horsing Around written by Shannon Kennedy and published by Fire & Ice Young Adult Books. This book was released on 2024-05-21 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: When the school year ends, Sierra and her friends plan to have a horsy good time riding their horses, teaching summer day camp, and helping their favorite riding instructor arrange a wedding to the local animal-control officer. Difficulties arise before they even pass their final exams. Robin wants to work at the vintage car lot with the beautiful, classic Mustangs she loves. However, her parents are sending her to horse camp whether she likes it or not and she doesn’t! Meanwhile, Vicky intends to train horses. Does her dream job mean she can’t spend time with her boyfriend before he leaves for college? Horse camp brings in much needed income to the McElroy’s Shamrock Stable, so how can a talented athlete like Sierra tell her family she wants to join the high school basketball and soccer teams at their training camps instead of teaching little beginners again? After a stunning performance in the spring musical, will Dani ever be able to let her glory-hungry parents know she’d rather be at the barn this summer, not on stage in a theatrical company in Oregon? Catch rider, CeCe worries she won’t be ‘emancipated’ and allowed to remain with the people who offered her a ‘real’ home but are her new friends too busy to help when she needs them most? It’s a drama-rama summer at Shamrock Stable. What will the five of them do to stay together and ensure each girl’s dreams come true?

Download or read book Public Health in India written by Diatha Krishna Sundar and published by Routledge. This book was released on 2015-06-05 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite rapid advances in modern medicine and state-of-the-art health care services in the private sector, primary health care in India remains inaccessible to a majority of the population. Besides, even policymakers often do not have access to real-time data to fine-tune their policies or design appropriate research and intervention programmes. Drawing on field experiences, this volume brings together scholars and practitioners to examine public health from different perspectives. It discusses practical and applied issues related to the health sector, especially the role of Information and Communications Technology (ICT); participation of civil society; service delivery; quality evaluation; consumer empowerment; data management; and research and intervention. This book will be useful to scholars, students and practitioners of public health in developing countries such as India. It will also interest policymakers, health care professionals, and departments of public health management and those concerned with community medicine.

Download or read book Android Phones and Tablets For Dummies written by Dan Gookin and published by John Wiley & Sons. This book was released on 2017-12-07 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsmart your new Android Getting a smartphone or tablet can be intimidating for anyone, but this user-friendly guide is here to help you to get the most out of all your new gadget has to offer! Whether you’re upgrading from an older model or totally new to the awesome world of Androids, this book makes it easier than ever to get up and running with the latest technology. From setup and configuration to taking advantage of all those intricate bells and whistles, Android Phones & Tablets For Dummies helps you unleash everything your Android can do for you. If you’re looking to use your phone or tablet for texting, emailing, accessing the Internet, or anything in between, you’ll want to keep this go-to reference close by every step of the way. • Make sense of the phone features • Find your way around with navigation • Capture moments on the camera • Seamlessly sync with a PC or Mac Who needs a headache when dealing with a new device? This book makes it totally pain free!