Download or read book Online and Engaged written by Stephanie Smith Budhai and published by . This book was released on 2020-03 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Nearly a third of all college students are enrolled in at least one online course, and that number continues to grow. Meeting students where they are means bringing student services and supports to online learners by creating innovative ways to carry out traditional student affairs functions. This book shares best practices, case studies, examples, experiences, and ideas for supporting online learners through their college experience. The first section focuses on preparing for the everchanging higher education landscape and situating student affairs in the 21st century. The authors address how to support learners taking hybrid and fully online courses within virtual learning environments and how to educate and support 21st-century students. The second section focuses on the paradigm shift needed to bring traditional student affairs work to the online environment. The authors address how individual functional areas within student affairs can provide services and supports to students who take their courses 100% online and to traditional on-campus students who take online courses. The third and final section explores leveraging technology to advance the work of student affairs for online learners. Tools discussed include learning management systems, virtual conferencing systems, online integrative cocurricular programming, digital badging, and virtual learning communities.

Download or read book The Ultimate Online Customer Service Guide written by Marsha Collier and published by John Wiley & Sons. This book was released on 2010-12-15 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

Download or read book Engaging Virtual Meetings written by John Chen and published by John Wiley & Sons. This book was released on 2020-10-05 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build a cohesive and high-performing virtual team with this fantastic resource full of actionable advice and practical tips Engaging Virtual Meetings: Openers, Games, and Activities for Communication, Morale, and Trust offers concrete strategies and practical tips for bringing teams together across the digital divide. While many struggle to build teams in a virtual environment, accomplished author John Chen has found ways to create team cohesion, promote engagement, and increase virtual participation. In Engaging Virtual Meetings, he shares these methods with you, and also: Describes virtual tools for promoting effective teamwork, like the Participant Map Teaches you to optimize your teleconference setup for ideal audio and video Illustrates ways to apply these methods in any virtual environment, including Zoom, Microsoft Teams, and more Explores how to debrief your participants to improve your methods over time Perfect for anyone working in or with the increasingly prevalent virtual environment, Engaging Virtual Meetings is a great addition to the bookshelves of anyone interested in how to create and build engagement in team settings of all kinds.

Download or read book Virtual Facilitation written by Henrik Horn Andersen and published by John Wiley & Sons. This book was released on 2021-02-08 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: The covid-19 crisis accelerated virtual collaboration exponentially, creating an instant need for virtual facilitation skills. People and organizations have started on this journey, but do not yet have the experience and competencies to use this medium for effective and energetic collaboration. Virtual Facilitation will show you how to have successful virtual events, virtual meetings, virtual workshops and training. Packed full of tips, insights and real case studies, the author's practical approach to virtual facilitation will show you how to effectively learn the skills needed to suceed. This book will also cover: The role of the facilitator, and what is expected The design of the process How to avoid common mistakes Implementation and influencing behaviour Virtual Facilitation will show you how to plan for virtual events, how to develop skills to be able to host virtual meetings, virtual courses, virtual training, virtual workshops, and virtual larger events to meet 21st century needs.

Download or read book The Guide to COIL Virtual Exchange written by Jon Rubin and published by Taylor & Francis. This book was released on 2023-07-03 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the authoritative guide to implementing COIL Virtual Exchange, conceived, and co-edited by one of the originators of this innovative approach to internationalization, Jon Rubin. COIL, the acronym for Collaborative Online International Learning, is a central modality of what has come to be known as virtual exchange. Since its first iteration in 2002, it has gradually established itself as a mature pedagogy that is being increasingly implemented across the world and is validated by a growing body of research. COIL Virtual Exchange at its most essential is a bi-lateral online exchange involving the integration of existing courses across two, or sometimes more, institutions that are geographically and/or culturally distinct. To launch a COIL VE course, the instructor of a class at a higher education institution in one location links online with a professor and his or her class in another region or country. Together, their students engage and develop joint projects, usually over a continuous five to eight-week period. Compared to the limited number of students worldwide who can engage in study abroad, COIL VE potentially opens up more equitable and inclusive participation in international education and intercultural experiences to all students, involves them in rigorous disciplinary and interdisciplinary studies, and promotes close and constructive engagement with students with different cultural perspectives.While many COIL courses are launched by individual instructors, based on their research connections and online outreach, they are being increasingly supported and led by dedicated COIL Coordinators who facilitate virtual exchanges and provide professional development. This comprehensive guide covers COIL VE pedagogy, provides examples of what takes place in the COIL classroom, and explores what instructors and staff need to know to facilitate and support a variety of COIL courses across the curriculum. It addresses how institutional stakeholders, especially those in leadership positions, can develop and embed a successful COIL initiative at their institution. It offers varied perspectives of COIL viewed from different institutional and cultural vantage points -- from research universities, community and technical colleges, and university systems -- and describes how COIL VE is developing in five different world regions, presenting eleven case studies.The book concludes with a guide to thirteen global organizations that support COIL and other forms of VE. Additionally, the book provides links to the COIL Connect for Virtual Exchange website (https://coilconnect.org) which includes an updated directory of organizations, an expanding database of faculty and institutions participating in COIL and looking for partners, course templates, survey data, and case studies.This book offers faculty and administrators across the world -- whether formally involved in international education, in service-learning and community engagement, or wanting to incorporate a cross-cultural perspective in their disciplinary courses -- theoretical foundations, guidance on effective collaboration, and the strategic and pedagogical considerations to develop robust COIL VE courses and programs.

Download or read book The Successful Virtual Classroom written by Darlene Christopher and published by AMACOM. This book was released on 2014-10-09 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designers and facilitators must adapt their programs and delivery styles to be effective in the new medium that is virtual training. Virtual training gives learning professionals unprecedented flexibility, making it possible to reach participants globally and unite physically dispersed teams. This book goes beyond introducing the technology, to offer trainers proven techniques tailored specifically to engage live online audiences. In Successful Virtual Classroom, you will learn how to: Make the most of virtual classroom features such as content and screen sharing, annotation tools, polls, and breakout rooms Weave chat responses into the discussion Compensate for the absence of body language Monitor feedback Engage individuals with different learning styles Encourage audience contribution Meet the unique needs of global participants Packed with easy-to-use tools, checklists, and worksheets--as well as case studies from?Oracle,?UPS, and more--the book introduces the PREP model for planning, rehearsing, executing, and then conducting a postmortem following the training event. Featuring icebreakers and interactive exercises designed for an online environment, Successful Virtual Classroom helps you create programs that truly drive learner engagement.

Download or read book Key Concepts in Online Learning A Comprehensive Guide for Pre service and In service Teachers written by Serpil UCAR and published by Efe Akademi Yayınları. This book was released on 2023-01-12 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: CHAPTER-1 AN OVERVIEWING OF ONLINE LEARNING CHALLENGES AND PROSPECTS Ceren DOĞAN, Betül BAL GEZEGİN CHAPTER-2 ASSESSMENT IN ONLINE LEARNING: PRINCIPLES OF EFFECTIVE ONLINE EVALUATION Mustafa SIRAKAYA, Ece LEVENTOĞLU CHAPTER-3 TEACHER-STUDENT INTERPERSONAL RELATIONSHIP, EFL LEARNERS’ MOTIVATION AND AUTONOMY IN ONLINE LEARNING Elham ZARFSAZ, Serpil UÇAR CHAPTER-4 TEACHERS’ WELLBEING IN ONLINE COURSES Parisa YEGANEHPOUR CHAPTER-5 UNDERGRADUATE STUDENTS’ ACADEMIC SUCCESS IN ONLINE LEARNING ENVIRONMENTS: THE ROLE OF SELF-REGULATION Serpil UÇAR, Elham ZARFSAZ CHAPTER-6 ACTIVITIES AND TOOLS FOR WORKING COLLABORATIVELY AND INDEPENDENTLY Yeliz YAZICI DEMİR

Download or read book Student Engagement Techniques written by Elizabeth F. Barkley and published by John Wiley & Sons. This book was released on 2009-10-06 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keeping students involved, motivated, and actively learning is challenging educators across the country,yet good advice on how to accomplish this has not been readily available. Student Engagement Techniques is a comprehensive resource that offers college teachers a dynamic model for engaging students and includes over one hundred tips, strategies, and techniques that have been proven to help teachers from a wide variety of disciplines and institutions motivate and connect with their students. The ready-to-use format shows how to apply each of the book's techniques in the classroom and includes purpose, preparation, procedures, examples, online implementation, variations and extensions, observations and advice, and key resources. "Given the current and welcome surge of interest in improving student learning and success, this guide is a timely and important tool, sharply focused on practical strategies that can really matter." ?Kay McClenney, director, Center for Community College Student Engagement, Community College Leadership Program, the University of Texas at Austin "This book is a 'must' for every new faculty orientation program; it not only emphasizes the importance of concentrating on what students learn but provides clear steps to prepare and execute an engagement technique. Faculty looking for ideas to heighten student engagement in their courses will find usefultechniques that can be adopted, adapted, extended, or modified." ?Bob Smallwood, cocreator of CLASSE (Classroom Survey of Student Engagement) and assistant to the provost for assessment, Office of Institutional Effectiveness, University of Alabama "Elizabeth Barkley's encyclopedia of active learning techniques (here called SETs) combines both a solid discussion of the research on learning that supports the concept of engagement and real-life examples of these approaches to teaching in action." ?James Rhem, executive editor, The National Teaching & Learning Forum

Download or read book Virtual Training Tools and Templates written by Cindy Huggett and published by Association for Talent Development. This book was released on 2017-06-27 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are your virtual training tools ready for a tune-up? You've discovered the best way to reach remote audiences without boarding a single plane. And you've learned that an effective virtual training program is relatively short, highly relevant, and extremely engaging. Now you need the tried-and-true tools that will make your next program an all-out success. Virtual Training Tools and Templates: An Action Guide to Live Online Learning offers proven resources for delivering top-notch virtual training programs. Make expert trainer Cindy Huggett's professional array of virtual tools your own, and discover new perspectives from a range of training trailblazers. You'll find their real-world lessons learned and get full access to their secrets of the trade. Starting with a simple four-step process (get started, get ready, get buy-in, and get going), Huggett helps you select the right technology, then offers detailed sections on how to design content, develop activities, and work with both facilitators and producers. And if you're wondering how to prepare participants and evaluate program results, Huggett does not disappoint. Follow along as she guides you with new and relevant tips, tools, and templates every step of the way. A virtual training pioneer, Huggett wrote this book for you---instructional designers, facilitating trainers, learning coordinators, and training managers. And she continues to experiment with creative techniques and hone her skills so you can jump in with confidence. This complete guide builds on the author's popular The Virtual Training Guidebook---use them together or on their own to delve into Huggett's holistic approach to virtual training.

Download or read book Virtual Selling written by Jeb Blount and published by John Wiley & Sons. This book was released on 2020-07-28 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: And just like that, everything changed . . . A global pandemic. Panic. Social distancing. Working from home. In a heartbeat, we went from happy hours to virtual happy hours. From conferences to virtual conferences. From selling to virtual selling. To remain competitive, sales and business professionals were required to shift the way they engaged prospects and customers. Overnight, virtual selling became the new normal. Now, it is here to stay. Virtual selling can be challenging. It's more difficult to make human to human connections. It's natural to feel intimidated by technology and digital tools. Few of us haven't felt the wave of insecurity the instant a video camera is pointed in our direction. Yet, virtual selling is powerful because it allows you to engage more prospects and customers, in less time, at a lower cost, while reducing the sales cycle. Virtual Selling is the definitive guide to leveraging video-based technology and virtual communication channels to engage prospects, advance pipeline opportunities, and seal the deal. You'll learn a complete system for blending video, phone, text, live chat, social media, and direct messaging into your sales process to increase productivity and reduce sales cycles. Jeb Blount, one of the most celebrated sales trainers of our generation, teaches you: How to leverage human psychology to gain more influence on video calls The seven technical elements of impactful video sales calls The five human elements of highly effective video sales calls How to overcome your fear of the camera and always be video ready How to deliver engaging and impactful virtual demos and presentations Powerful video messaging strategies for engaging hard to reach stakeholders The Four-Step Video Prospecting Framework The Five-Step Telephone Prospecting Framework The LDA Method for handling telephone prospecting objections Advanced email prospecting strategies and frameworks How to leverage text messaging for prospecting and down pipeline communication The law of familiarity and how it takes the friction out of virtual selling The 5C's of Social Selling Why it is imperative to become proficient with reactive and proactive chat Strategies for direct messaging – the "Swiss Army Knife" of virtual selling How to leverage a blended virtual/physical selling approach to close deals faster As you dive into these powerful insights, and with each new chapter, you'll gain greater and greater confidence in your ability to effectively engage prospects and customers through virtual communication channels. And, with this newfound confidence, your success and income will soar. Following in the footsteps of his blockbuster bestsellers People Buy You, Fanatical Prospecting, Sales EQ, Objections, and Inked, Jeb Blount's Virtual Selling puts the same strategies employed by his clients—a who's who of the world's most prestigious organizations—right into your hands.

Download or read book The Digital and AI Coaches Handbook written by Jonathan Passmore and published by Taylor & Francis. This book was released on 2024-06-28 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive practitioner guide supports coaches in developing their understanding of digital technologies and how to work in ever-changing digital environments, and shows coaches how to craft their own practices to take advantage of working online. The practice of coaching is undergoing significant change, with technology widely embedded and used in professional coaching services today. Coaching practitioners worldwide are adapting to digital environments, and a host of new technological tools have come into play, from the developments in virtual reality to AI-informed coaching, and from coaching bots to workplace apps. Edited by Jonathan Passmore, Sandra J. Diller, Sam Isaacson, and Maximilian Brantl, this third book in the acclaimed Coaches’ Handbook Series brings together internationally respected coaching experts and practitioners to share the most up-to-date know-how. The book takes you through key technical developments, the critical factors in making digital coaching successful, and how to build a coaching business using these technologies. The book also considers the impacts on the wider industry and concludes with a number of case studies of global coaching organisations and their experiences of using digital techniques, including CoachHub and EZRA. Aimed at coach practitioners, their supervisors, trainers, and student coaches on accreditation programmes or undertaking training for a certificate in coaching, this book showcases best practice, new ideas, and the science behind the digital revolution within coaching practice and the coaching industry.

Download or read book How to Thrive in the Virtual Workplace written by Robert Glazer and published by Sourcebooks, Inc.. This book was released on 2021-06-01 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: An instant #1 Wall Street Journal bestseller and USA Today bestseller! The remote work revolution has been rapidly accelerated by the COVID-19 pandemic. Organizations as big as Twitter have learned their employees didn't need an office to get great results, and employees are using the flexibility of remote work to live where they want, ditch their commutes and live a work-life integration that works for them. Remote work is here to stay, and the companies that do it well will have a clear competitive advantage in the future. As founder and CEO of Acceleration Partners, a 100 percent remote organization with 170 employees who work from home, Robert Glazer has discovered that with the right principles, tactics and tools for managing remote employees, many businesses can excel in a virtual world. In this highly actionable book, Glazer shares how he and his team built a remote organization that has been recognized with dozens of awards for its industry performance and company culture. "A timely, practical, and highly informative guide to effective techniques for remote work; of benefit to practitioners or students of business. Highly recommended."—Library Journal, STARRED review How to Thrive in the Virtual Workplace shares insights from the remote employee, manager and leader perspectives, offering a blueprint any person can use to make remote work successful, productive and fulfilling. Learn how to leverage the flexibility of remote work, be more productive while working at home, avoid burnout, lead a team of virtual employees and build an organization that sets the gold standard for virtual work. The remote work revolution is here—the leaders who will build the future are the ones who can lead top performing virtual teams. Learn how to build a world-class organization—office no longer required.

Download or read book Big Book of Virtual Teambuilding Games Quick Effective Activities to Build Communication Trust and Collaboration from Anywhere written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2011-12-16 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get remote team members to interact as if they’re in the same room! Whether you’re videoconferencing with team members across the world or e-mailing a colleague sitting ten feet away, the truth is evident: technology has permanently altered the way we communicate. The virtual workplace can facilitate quicker decision making and reduced overhead. But the lack of face-to-face interaction can also impede trust, innovation, and creativity among team members. The Big Book of Virtual Team-Building Games is packed with games and activities for developing productive virtual teams across all digital platforms, including e-mail, mobile devices, web-based conferencing tools, and social media sites such as Facebook, Twitter, and Skype. The Big Book of Virtual Team-Building Games helps you: Build a greater sense of community and reduce conflict Increase levels of engagement Get the most out of more-introverted team members Boost team members’ productivity Make sure that the only thing separating your people is distance. The Big Book of Virtual Team-Building Games is just the tool you need to develop trusting relationships, foster clear communication, and use technology to enhance the team’s connections.

Download or read book Intelligent Systems and Learning Data Analytics in Online Education written by Santi Caballé and published by Academic Press. This book was released on 2021-06-15 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Intelligent Systems and Learning Data Analytics in Online Education provides novel artificial intelligence (AI) and analytics-based methods to improve online teaching and learning. This book addresses key problems such as attrition and lack of engagement in MOOCs and online learning in general. This book explores the state of the art of artificial intelligence, software tools and innovative learning strategies to provide better understanding and solutions to the various challenges of current e-learning in general and MOOC education. In particular, Intelligent Systems and Learning Data Analytics in Online Education shares stimulating theoretical and practical research from leading international experts. This publication provides useful references for educational institutions, industry, academic researchers, professionals, developers, and practitioners to evaluate and apply. - Presents the application of innovative AI techniques to collaborative learning activities - Offers strategies to provide automatic and effective tutoring to students' activities - Offers methods to collect, analyze and correctly visualize learning data in educational environments

Download or read book Balance and Boundaries in Creating Meaningful Relationships in Online Higher Education written by Jarvie, Sarah H. and published by IGI Global. This book was released on 2023-12-21 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the wake of the COVID-19 pandemic, educational institutions worldwide were compelled to embrace online learning, leading to a significant shift in the dynamics of education. As schools, colleges, and universities adapted to virtual learning environments, teachers and learners alike found themselves navigating unfamiliar terrain. Balance and Boundaries in Creating Meaningful Relationships in Online Higher Education explores the art of forging connections in virtual classrooms. This book provides educators with valuable guidance and strategies for cultivating relationships in virtual learning environments. It covers synchronous, asynchronous, and hybrid learning, offering a comprehensive understanding of relationship-building techniques for higher education and beyond. Addressing the unique challenges of online instruction, it empowers faculty members to create classrooms based on trust, connection, and support. With practical ideas and resources, it serves as a critical reference for transitioning to online teaching. Essential for cross-departmental higher education faculty and graduate-level students, it revolutionizes the field by empowering educators to thrive in the evolving landscape of online instruction.

Download or read book Cases on Innovative and Successful Uses of Digital Resources for Online Learning written by Sullivan, Pamela and published by IGI Global. This book was released on 2022-03-11 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Education at all levels will continue to be dominated by technology for the foreseeable future. The rush to respond to the health concerns of the pandemic led to a mass adoption of online learning tools without careful consideration and placement within a conceptual framework that would have occurred prior to adoption in best practice scenarios. Cases on Innovative and Successful Uses of Digital Resources for Online Learning evaluates and describes successful initiatives in remote and hybrid learning during the pandemic disruption to traditional schooling for early childhood through college and job training levels. During the pandemic disruption, remote and hybrid tools were adopted rapidly without the benefit of careful utilization. This text conducts that careful consideration in the past tense. Covering topics such as artificial intelligence, connected learning, and educational simulation games, this book is an excellent reference for educators of K-12 and higher education, school faculty and administrators, researchers, pre-service teachers, policymakers, and academicians.

Download or read book Encouraging Transnational Learning Through Virtual Exchange in Global Teacher Education written by Slapac, Alina and published by IGI Global. This book was released on 2024-05-07 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: The literature on higher education discusses globalization and internationalization in areas such as competencies, mobility, policies, and knowledge transfer. The COVID-19 pandemic and advancing educational technologies have prompted universities to rethink education, leading to innovative ways for teacher educators and students to connect and learn virtually. Educators and administrators are seeking to advance their teaching through intercultural partnerships and relevant models to improve the quality of education through international connections. The current global situation has also prompted the need to further knowledge of communication technologies. Encouraging Transnational Learning Through Virtual Exchange in Global Teacher Education aims to provide resources and recommendations for global teacher educators, practitioners, researchers, and pre-service and in-service teachers on developing international virtual exchange programs in teacher education. The book aims to showcase effective online pedagogies, provide practical values of online collaborative teaching and learning, and connect theory to practice in critical global citizenship, digital literacies, and teacher development. Led by educators and researchers in teacher education programs involved in virtual exchange partnerships and research, the book shares implications for teacher development with an international component based on shared studies. The book will be a resource for connecting international partners and efforts to internationalize institutions. Covering topics such as virtual exchanges, collaborative online international learning (COIL), telecollaboration, and global education, this book is ideal for international teachers, teacher trainers, students, and researchers interested in collaborative online international learning (COIL).