Download or read book Results that Matter written by Paul D. Epstein and published by John Wiley & Sons. This book was released on 2006-02-10 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's communities—whether they are currently strong, or struggling to survive—face difficult challenges if they want to be tomorrow's healthy, vibrant communities. The challenge for leaders and citizens of modern communities is not just to solve specific problems today. Their real challenge is to keep learning from their experience so they can keep improving their communities tomorrow. Results That Matter will provide a new governance framework for using valuable tools of community improvement—especially performance measurement and citizen engagement—to empower communities to achieve the outcomes their citizens most desire. Government and nonprofit managers will learn how to combine these tools in new ways, not only to achieve one-time improvement of their organizations and communities, but to foster continual community renewal and improvement. The benefits and practicality of the framework and related practices will be reinforced by case examples from 25 communities across the country. The book will offer "how to" guidance to public and nonprofit managers, including promising practices for effective communities, and new roles for citizens, community leaders, and managers.

Download or read book Measuring Regulatory Performance A Practitioner s Guide to Perception Surveys written by OECD and published by OECD Publishing. This book was released on 2012-01-16 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide helps officials use perception surveys for evaluating and communicating progress in regulatory reform. It explains the challenges involved in the design and use of business and citizen perception surveys – and ways to overcome them.

Download or read book What Matters Most written by Jeffrey Hollender and published by Basic Books. This book was released on 2009-02-23 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than sixteen years, Jeffrey Hollender has presided over Seventh Generation, a world leader in manufacturing environmentally friendly, nontoxic household products. What Matters Most illuminates the successful practices of Seventh Generation-and many other pioneering companies around the world-to demonstrate the pragmatic aspects of a corporate strategy that hardwires social and environmental concerns into the company's culture, operating systems, and business relationships. It shows business leaders how to assess their own company's performance, adopt a socially responsible approach to doing business, and embark on a path of long-term growth. "Jeffrey Hollender . . . has shown that doing the right thing does pay off both in terms of building a brand that generates great customer loyalty and a business that has consistently generated superior growth." -- Ben Cohen, Founder, Ben & Jerry's "What Matters Most stands out for its moderate and thoughtful analysis of a controversial issue . . . Hollender is a voice of reason in today's important debate on corporate responsibility." -- Soundview Speed Reviews

Download or read book In Pursuit of Performance written by Patricia W. Ingraham and published by JHU Press. This book was released on 2007-04-15 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on five years of extensive research by the Government Performance Project, this volume offers a comprehensive analysis of how government managers and elected officials use management and management systems to improve performance. Drawing on data from across the nation, it examines the performance of state, county, and city governments between 1997 and 2002 within the framework of basic management systems: financial information, human resources, capital and infrastructure, and results evaluation. Key issues addressed: • How governments strategically select elements of management to emphasize the role of leadership • How those governments that aim to improve performance differ from those that do not • What "effective management" looks like Through this careful, in-depth investigation, the contributors conclude that the most effective governments are not those with the most resources, but those that use the resources available to them most carefully and strategically. In Pursuit of Performance is an invaluable tool for government leaders and the scholars who study them.

Download or read book Managing for results federal managers views on key management issues vary widely across agencies written by and published by DIANE Publishing. This book was released on 2001 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Using Customer Needs to Drive Transportation Decisions written by Kathleen E. Stein and published by Transportation Research Board. This book was released on 2003 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Public Service Efficiency written by Rhys Andrews and published by Routledge. This book was released on 2014-01-03 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: The current economic and political climate places ever greater pressure on public organizations to deliver services in a cost-efficient way. Focused on the costs of service delivery, governments across the world have introduced a series of business like practices – from performance management to public-private partnership – in the belief that these will increase the efficiency of their public services. However, both the debate about public service efficiency and the policies and practices introduced to advance it, have developed without a coherent account of what efficiency means in this context and how it should be realized. The predominance of a rather narrow definition of the term – very often focused on the ratio of inputs to outputs – has tended to polarise opinion either for or against efficiency agenda. Yet public service efficiency, more broadly conceived, is an inescapable fact of the public manager’s task environment; indeed in the past, the notion of efficiency was central to the emergence of the field of public administration. This book will recover public service efficiency from the relatively narrow terms of recent debates by examining theories and evidence relating to technical, allocative, distributive and dynamic efficiencies. In exploring the relationship between efficiency and democracy, this book will move current debates in public administration forward by reflecting on the trade-offs between the different dimensions of efficiency that public organizations confront.

Download or read book Organizational citizenship behaviors among public employees A structural equation modeling approach written by Filadelfo León Cázares and published by Editorial Universitaria - Libros UDG. This book was released on 2012-12-03 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book represents a ground-breaking attempt to assess the impact of public employees´ perceptions on public sector performance in a Latin american and Caribbean context. It opens a window to a generally ignored public sector by ilustrating teh excent to wich public eployees´ engagement in citizenship behaviors affect their organizations, as well as how these interdependent relationships underpin actual performance. It offers penetrating insights on public service motivation, transformational leadership, and employee satisfaction and trus. Apart from the psychological insights, this study also establishes a bridge for scholars to undertake comparative studies of public sector performance globally.

Download or read book OECD Public Governance Reviews Better Service Delivery for Inclusive Growth in the Dominican Republic written by OECD and published by OECD Publishing. This book was released on 2017-06-01 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This review focuses on improving access to quality and timely services for citizens as a means to facilitate inclusive growth in the Dominican Republic.

Download or read book Citizens Report written by Gene L. Dodaro and published by DIANE Publishing. This book was released on 2010-02 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Gov¿t. Accountability Office (GAO), the audit, evaluation, and investigative arm of the Congress, exists to support the Congress in meeting its respon. and to help improve the performance and accountability of the fed. gov¿t. It examines the use of public funds; evaluates fed. programs and policies; and provides analyses, recommendations, and other assistance to help the Congress make informed oversight, policy, and funding decisions. GAO organizes and manages its resources to support 3 broad strategic goals. These include helping to address challenges to the well being and economic security of the American people, U.S. national and homeland security efforts, and modernizing gov¿t. to meet current and emerging issues.

Download or read book Performance Measurement written by Patria de Lancer Julnes and published by Routledge. This book was released on 2014-12-18 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume in the "ASPA Classics" series compiles the most influential contributions to the theory and practice of performance measurement that have been published in various journals affiliated with the American Society for Public Administration. The book includes major sections of original text along with the readings, and provides students and practitioners with a handy reference source for theory development and practice improvement in performance measurement. The coverage is broad, including methods and techniques for developing effective performance measurement systems, building performance-based management systems, and sustaining performance-based budgeting. The articles are all classics in the field that have endured the test of time and are considered 'must reads' on performance measurement.

Download or read book Managing Human Behavior in Public and Nonprofit Organizations written by Robert B. Denhardt and published by CQ Press. This book was released on 2018-12-27 with total page 569 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Human Behavior in Public and Nonprofit Organizations, Fifth Edition is an established core text designed to help you develop your leadership and management skills. Bestselling authors Denhardt, Denhardt, Aristigueta, and Rawlings cover important topics such as stress, decision-making, motivation, leadership, teams, communication, and change. Cases, self-assessment exercises, and numerous examples provide you with the opportunity to apply concepts and theories discussed in the chapter. Focusing exclusively on organizational behavior in both public and nonprofit organizations, this text is a must-read for students in public administration programs. New to the Fifth Edition: Increased attention to issues related to nonprofit organizations helps you develop a better understanding of the differences and similarities in public and nonprofit organizations, as well as the way they interact with one another and with the private sector. Broadened coverage of issues related to ethics and diversity offers you a broader perspective on important issues to consider, such as the examination of implicit and explicit bias, generational differences, and power and privilege. Additional discussions of collaboration, inclusion, and participation, both within the organization and with external constituencies, show you the value rationale for engagement and its practical effects. Revised and updated information on emerging technology illustrates to you how an increasingly digital, connected, and networked environment affects our ability to manage public and nonprofit organizations. New cases, examples, self-assessments, and exercises cover recent developments in research and practice to offer relevant ways for you to practice and improve your management skills.

Download or read book Urban Politics written by Bernard H. Ross and published by Routledge. This book was released on 2015 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: This popular text mixes the best classic theory and research on urban politics with the most recent developments in urban and metropolitan affairs. Its very balanced and realistic approach helps students to understand the nature of urban politics and the difficulty of finding effective solutions in a suburban and global age. The eighth edition provides a comprehensive review and analysis of urban policy under the Obama administration and brand new coverage of sustainable urban development. A new chapter on globalization and its impact on cities brings the history of urban development up to date.

Download or read book Managing for Results written by David M. Walker and published by DIANE Publishing. This book was released on 2001-11 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the past decade, Congress has encouraged a focus on results and improved Fed. mgmt. by enacting a results-oriented statutory framework that calls for performance-based mgmt. This requires organizational cultures to improve decisionmaking, maximize performance, and assure accountability. This report provides results from the year 2000 survey of Fed. managers for each of the 28 agencies included in the survey for selected items regarding results-oriented agency climate, measurement of program performance, and use of performance information to make decisions that looking at high-performing organizations has found to be relevant to the success of those organizations.

Download or read book Budgeting for Results Perspectives on Public Expenditure Management written by OECD and published by OECD Publishing. This book was released on 1995-07-28 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report analyses budget practices and innovations in twenty-two OECD countries.

Download or read book Fundamentals of Performance Improvement written by Darlene Van Tiem and published by John Wiley & Sons. This book was released on 2012-05-01 with total page 706 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundamentals of Performance Improvement, 3rd Edition Fundamentals of Performance Improvement is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement / Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions. “It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?” —CEDRIC T. COCO, CPT, SVP, Learning and Organizational Effectiveness, Lowe’s Companies “Fundamentals of Performance Improvement is full of practical models and tools for improving the world by partnering with customers, clients, constituents, and colleagues. It provides a path forward for successful transformation and performance improvement at personal, group and collective levels. It is a must read for leaders and consultants seeking to advance opportunities in new and emerging situations.” —DIANA WHITNEY, PhD, president, Corporation for Positive Change “If you have an interest in performance improvement, this is simply the best available book on the topic. It addresses the science and craft as well as the intricacies of how to improve workplace performance. Van Tiem, Moseley, and Dessinger have incorporated into this work the best available research on the Certified Performance Technology (CPT) standards and process.” —JAMES A. PERSHING, Ph.D., CPT, professor emeritus, Workplace Learning and Performance Improvement, Indiana University “Its international flavor, with practitioner comments and examples drawn from across the world, enhances its appeal as more and more professionals operate in an increasingly global context.” —DALJIT SINGH, Asia Pacific Director of Talent Management, Baker & McKenzie, Sydney, Australia

Download or read book Legislative scrutiny written by Great Britain: Parliament: Joint Committee on Human Rights and published by The Stationery Office. This book was released on 2008-02-06 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this report the Committee recommends amendments to the Health and Social Care Bill to ensure that private (or voluntary) sector care homes which accommodate publicly-funded residents are brought within the scope of the Human Rights Act. It also calls on the Government to implement recommendations in its earlier report on the human rights of older people in health care (HL 156-I/HC 378-I, session 2006-07, ISBN 9780104011447). The Committee's concerns arise from the meaning of "public function" and "public authority" in the Human Rights Act. It believes it was clear that Parliament intended the Act's requirement of public authorities to act compatibly with the European Convention on Human Rights to cover private-sector providers of publicly-funded services, and is disappointed that the Government has deferred a decision on a new statute to reinstate the original intention of the Act.