Download or read book Use Hospitality Skills Effectively written by Futura Group and published by . This book was released on 2013-08-23 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Use Hospitality Skills Effectively written by Iain MacDougall and published by . This book was released on 2016 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Road to Hospitality written by Vivienne O'Shannessy and published by . This book was released on 2008 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE ROAD TO HOSPITALITY, 3e takes us to the exciting and dynamic world of hospitality, which continues to be a growth industry in Australia. A career in hospitality is a popular choice for students, so it is important that professional training continues to grow and adapt to the industry's requirements. The text uses real-world industry examples to strengthen the applicability of the theory. It follows a logical and clear structure that aids learning and builds on the student's knowledge and skills. Attention is given to cross-cultural material and career opportunities, ensuring relevance to today's industry issues. New To This Edition : The ROAD TO TOURISM MEDIA ENHANCED EDITION contains an interactive DVD that delivers a mixture of film clips, images, virtual tours (or slide shows) and interactive assessments to support the delivery of competencies in the text. Each chapter on the DVD contains resources for teachers and students to use. When used in conjunction with the text, the DVD will prove to be an invaluable tool as it assists students to consolidate learning. By combining the text and DVD you will also be able to enhance the learning of visual learners and students from non English speaking backgrounds who may have difficulty learning with a text book alone. Teachers can use the DVD in the classroom to vary delivery and students can use it either in the classroom or at home to reinforce learning.
Download or read book Essential Leadership Skills for Hospitality Supervisors written by George Ojie-Ahamiojie and published by Author House. This book was released on 2008-07-29 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of any organization, is a direct link to the employees' performance. In the hospitality industry, several managers work long hours; five to six days a week, with little or no quality of life. So the success of these supervisors is not only important, but necessary. The fact is their success is directly linked to their employees' performance. And the employees will only provide high-quality service when they feel the managers are on their side and have provided the tools, training, and motivation necessary for them to be productive employees. Due to the intense labor of this industry and the continued changing of the workforce, supervisors must learn how to effectively communicate, train, develop, delegate, and motivate this diverse workforce. They must also learn how to handle marginal employees, solve problems, and make good and effective decisions. Essential Leadership Skills for Hospitality Supervisor – An Experiential Approach, will help you in the acquisition of the knowledge, skills, and abilities necessary to succeed in this endeavor. This book will not only discuss several theories and concepts, but will also provide you with several practical applications you will need to be successful. This book is easy to read and understand. It teaches you how to select the best talents in your team, train, develop, and motivate these employees; how to empower and delegate some of your responsibilities; how to provide the tools needed to accomplish the tasks; and finally how to move from a manager who does things right, to ultimate become a leader who does the right things right! I hope you find this book motivating and helpful. I wish you continued success in your career and this industry!
Download or read book Making Your Restaurant Successful written by Buford Adonis and published by Independently Published. This book was released on 2021-05-15 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you intending to open a restaurant? Do you want to be successful in restaurant management? Are you seeking a way to deal with problems when running a restaurant? If you say YES for any of those questions, this book is for you. In this book, the author gives you the tools to master the unexpected challenges managers face every day. Get help on the fly with real-life examples, straightforward strategies, and expert insight to better leadership. This is your guide to restaurant industry success beyond basic food knowledge and inventory counts. You will discover: How to locate quality candidates and interview effectively, including eight signs you shouldn't extend an offer-from subtle clue to outright red flags. Tips on ways to support your staff during challenging situations and how to use genuine suggestions to develop more effective hospitality skills. Common communication mistakes that guarantee FOH turnover and increase work stress-and how to avoid them. Proven steps to upgrade your table touch and salvage every negative guest experience, including guaranteed methods to improve your restaurant's online reviews. How to embrace blunt criticism, work effectively with strong personalities, and avoid professional burnout.
Download or read book Supervision in the Hospitality Industry written by John R. Walker and published by Wiley Global Education. This book was released on 2020-11-26 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.
Download or read book Training Manual for Business and Hospitality Students written by Maria Puljak and published by Balboa Press. This book was released on 2016-12-07 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt: This training manual consists of the necessary information required to design and deliver training sessions successfully. The aim is to encourage trainees in the workforce to have positive attitudes about learning, training and education, and how management can achieve market potential through implementing and measuring training programs. This book describes how to assess each and every element of performance criteria and the facilities needed to achieve stated goals and objectives. It also describes how to ensure that appropriate procedures, practices, and relevant documents are followed when dealing with customer orders to identify purchase orders and relevant strategies and provides all critical requirements when dealing with contractors and suppliers. It also provides the necessary requirements needed when dealing with conflicting situation and teaches the trainees appropriate methodology and application required when planning and conducting assessment tasks within the hospitality industry.
Download or read book Hotel Hospitality Skills Among Healthcare Patient Care Providers written by Jodie Stanworth and published by . This book was released on 2013 with total page 47 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this research was to determine the effectiveness of hospitality skills, typically found in restaurants and hotels, when applied by clinical healthcare providers and the effect these qualities potentially have on patient perception.
Download or read book The Hospitality Skills Assessment and Recognition Program written by National Tourism Industry Training Committee (Australia) and published by . This book was released on 1996 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Supervision in the Hospitality Industry written by Jack E. Miller and published by Wiley. This book was released on 2002-09-10 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: * Covers all areas related to managing employees in foodservice and hotel operations, from communication, recruitment, and training to performance evaluation, discipline issues, and delegation. * Each chapter features new, up-to-date material. * Expanded coverage of hospitality organizations through case studies and hotel industry examples.
Download or read book Front Office Skills written by Vivienne O'Shannessy and published by . This book was released on 2008-12-29 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A practical guide to front office skills and services in the hospitality industry. Complies with the Hospitality, Tourism and Events Industry Competency Standards"--Provided by publisher.
Download or read book The Emerald Handbook of Luxury Management for Hospitality and Tourism written by Anupama S. Kotur and published by Emerald Group Publishing. This book was released on 2022-01-25 with total page 395 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Emerald Handbook of Luxury Management for Hospitality and Tourism brings together global philosophies, principles and practices in luxury tourism management, exploring the changing paradigms of the upcoming post-pandemic global luxury travel market.
Download or read book Human Resource Management in a Hospitality Environment written by Jerald Chesser and published by CRC Press. This book was released on 2017-03-16 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new textbook provides a complete study of human resource management from the perspective of management and operation in a hospitality environment. The hospitality industry continues to grow every day, bringing new challenges and opportunities. This up-to-date textbook provides the information on effective human resource management that managers need to know to succeed in today’s competitive hospitality business environment.
Download or read book Managing Hospitality Organizations written by Robert C. Ford and published by SAGE Publications. This book was released on 2023-11-21 with total page 774 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Hospitality Management: Creating Excellent Guest Experiences, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating an unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. Included with this title: LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
Download or read book The Role of Service in the Tourism Hospitality Industry written by Ford Lumban Gaol and published by CRC Press. This book was released on 2015-04-09 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings volume contains papers presented at the 2014 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2014), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affair
Download or read book Live Your Calling written by Kevin Brennfleck and published by John Wiley & Sons. This book was released on 2004-11-01 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: An action-plan for self-fulfillment that helps people find their true calling in life This practical and inspirational guide helps Christian men and women of all ages identify and use their God-given gifts to find purpose, direction, and joy in their life and work. Based on their years of counseling and experience, Kevin and Kay Marie Brennfleck offer action-oriented tools and a proven methodology to help readers develop the decision-making skills they need to discover and live the life that God intended, maximizing the synergies between ministry, work, and spiritual gifts. Kevin and Kay Marie Brennfleck (Pasadena, CA) are nationally recognized experts in career counseling, work satisfaction, and productivity. Their Web site, www.ChristianCareerCenter.com, is the most visited Christian career site on the Internet.
Download or read book Hotel Management and Operations written by Michael J. O'Fallon and published by John Wiley & Sons. This book was released on 2010-01-12 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.
