Download or read book The Unexpected written by Howard Brodsky and published by . This book was released on 2015-03-25 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Unexpected" posits a new theory about the relationship between service and customer loyalty, as well as how to execute it. Four elements comprise The Unexpected: It is memorable, distinguishable, viral, and profitable. Delivering The Unexpected starts at the top of an organization and requires senior executive buy-in. It is executed at ground level and requires empowerment of employees at all levels of an organization. The Unexpected does not have to be costly, and relies more upon creativity, innovation and training team members to see - and act upon - opportunities when they present themselves. Finally, it can be delivered by any organization in any industry and of any size. "The Unexpected" is designed for entrepreneurs and business owners; senior executives; educational professionals; and front-line service employees. The book is written by Howard Brodsky, co-founder and co-CEO of CCA Global Partners, a $10 billion privately held organization; and Dustin S. Klein, publisher of Smart Business magazine and co-author of the Amazon #1 bestseller, "The Benevolent Dictator".

Download or read book Unexpected Journey written by Randy Keith Mills and published by US Naval Institute Press. This book was released on 2000 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: By focusing on one unit, a Marine Corps Reserve company called to active duty with no warning and little training, this researched and vividly presented account makes clear what these individuals faced and how they coped."--BOOK JACKET.

Download or read book Dead Companies Walking written by Scott Fearon and published by Macmillan. This book was released on 2015-01-06 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hedge fund manager Scott Fearon explains why failure in business is not only common, but necessary—and how spotting it early can pay off

Download or read book Deliver the Unexpected written by Richard Robbins and published by John Wiley & Sons. This book was released on 2012-11-07 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Deliver the Unexpected "Richard's insights are exactly what entrepreneurs need to read to transform their business in today's new reality." Margaret Kelly, CEO of RE/MAX International "Deliver the Unexpected is an absolute must-read for any entrepreneur serious about changing the game." Robin Sharma, bestselling author of The Leader Who Had No Title and The Monk Who Sold His Ferrari "Much more than just a fascinating story and much more than just a book on success. Be ready to come away with knowledge of the principles that will help you take your career and income to a whole new level." Bob Burg, coauthor of The Go-Giver and author of Endless Referrals "Anyone can beat up on common wisdom. The trick is building something better in its place, and Robbins has done it big time. Highly recommended." Michael Port, coauthor of The Contrarian Effect: Why It Pays (BIG) to Take Typical Sales Advice and Do the Opposite "Good news: spending time with Richard Robbins's new book, Deliver the Unexpected, isn't work. This fictional parable makes ingesting a dose of well-thought-out career advice no work at all." Phil Soper, President & CEO, Brookfield Real Estate Services/Royal LePage "This is a terrific book entertaining, insightful, and fast-moving. You learn a series of proven, practical methods and techniques to help you build and run a more profitable business." Brian Tracy, Chairman & CEO, Brian Tracy International

Download or read book Unexpected Company written by Crystal Perkins and published by Independently Published. This book was released on 2019-04-26 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Father. Brother. Ex-husband.Keir Martin is starting his life over in Las Vegas, but he's not alone. His sons are with him, and they're what's important. After his ex-wife left all of them, he can't even begin to think about bringing another woman into their lives, but then he meets her...Vice-President. Friend. Lover.Grace Faulkner has worked hard to earn her place in Corporate America, despite the men who tried to bring her down. She's impressed with Keir's work, but not the man himself, until he romances her, and makes her feel special. His sons make everything with him even better, and she's soon in love with all three of the Martins.The past. The present. The future.Their fears from the past prove to be too much for them, shattering what they've built, and threatening everything they could have with each other. Can love, and two little boys, bring them back together, or will the past always be in the way?

Download or read book The Janitor written by Todd Hopkins and published by Thomas Nelson. This book was released on 2009-08-31 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you ever find yourself losing sight of the important things in life-work and stress can become overwhelming at times. Such is the situation where CEO Roger Kimbrough finds himself in this business parable. The Janitor was inspired by Todd Hopkins's personal experiences of interviewing overqualified retired businessmen for evening shift janitorial positions. Todd's applicants consistently would say they simply needed something to do. In this fable, janitor Bob Tidwell helps Roger to reevaluate how he is leading his business and his life. Bob's counsel is based upon six principles that Todd and coauthor Ray Hilbert discovered have the most impact on succeeding in business while holding together a personal life. Their insightful advice is delivered in a real-to-life story that inspires you to find greater fulfillment in your life. Like so many CEOs in the corner office, still working when the janitor arrives to do the nightly cleaning, Roger is having a difficult and stressful evening when he spills his guts to the older janitor. As their relationship develops, Bob, a retired businessman, promises help that will turn Roger's business and personal life around. The story follows not only their weekly meetings at the office but also the application of each principle: Recharge vs. Discharge View Family as a Blessing, Not a Responsibility Pray, Don't Pout Pass It Around Don't Spend, Invest! Leave a Legacy The Janitor's message will capture your mind and heart; stimulate meaningful, lasting life-changes; and show you how to influence your family, neighbors, and coworkers while experiencing business and life to the fullest. "Take a few minutes and devour this little book by Todd Hopkins and Ray Hilbert. It's going to be a motivational classic, and you'll be in on the first wave of inspired readers." - Pat Williams, Senior Vice President, Orlando Magic; and Author, The Warrior Within

Download or read book Inside Arthur Andersen written by Susan Elaine Squires and published by FT Press. This book was released on 2003 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors bring their unique insights to a close-range observation of Andersen's culture that has continued for more than 15 years. They first review Andersen's unique history and role; its traditionally careful attention to "enculturing" new employees via mentoring, social networking, rewards and punishments; and its social structure characterized by personal, "familial" relationships. Next, they narrate two decades of change at Andersen, showing how the firm's tightly integrated cultural system gradually began to devolve, rapidly coming apart in the wake of the 1990s new economy revolution. The book concludes with an insightful discussion of the systemic cultural and business factors that placed Andersen and many other organizations at risk, along with a realistic assessment of the proposed reforms.

Download or read book The Power of Resilience written by Yossi Sheffi and published by MIT Press. This book was released on 2017-03-24 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: How the best companies prepare for and manage modern vulnerabilities—from cybersecurity risks to climate change: new tools, processes and organizations for developing corporate resilience. A catastrophic earthquake is followed by a tsunami that inundates the coastline, and around the globe manufacturing comes to a standstill. State-of-the-art passenger jets are grounded because of a malfunctioning part. A strike halts shipments through a major port. A new digital device decimates the sales of other brands and sends established firms to the brink of bankruptcy. The interconnectedness of the global economy today means that unexpected events in one corner of the globe can ripple through the world's supply chain and affect customers everywhere. In this book, Yossi Sheffi shows why modern vulnerabilities call for innovative processes and tools for creating and embedding corporate resilience and risk management. Sheffi offers fascinating case studies that illustrate how companies have prepared for, coped with, and come out stronger following disruption—from the actions of Intel after the 2011 Japanese tsunami to the disruption in the “money supply chain” caused by the 2008 financial crisis. Sheffi, author of the widely read The Resilient Enterprise, focuses here on deep tier risks as well as corporate responsibility, cybersecurity, long-term disruptions, business continuity planning, emergency operations centers, detection, and systemic disruptions. Supply chain risk management, Sheffi shows, is a balancing act between taking on the risks involved in new products, new markets, and new processes—all crucial for growth—and the resilience created by advanced risk management.

Download or read book How to Castrate a Bull written by Dave Hitz and published by John Wiley & Sons. This book was released on 2009-01-20 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dave Hitz likes to solve fun problems. He didn’t set out to be a Silicon Valley icon, a business visionary, or even a billionaire. But he became all three. It turns out that business is a mosaic of interesting puzzles like managing risk, developing and reversing strategies, and looking into the future by deconstructing the past. As a founder of NetApp, a data storage firm that began as an idea scribbled on a placemat and now takes in $4 billion a year, Hitz has seen his company go through every major cycle in business—from the Jack-of-All-Trades mentality of a start-up, through the tumultuous period of the IPO and the dot-com bust, and finally to a mature enterprise company. NetApp is one of the fastest-growing computer companies ever, and for six years in a row it has been on Fortune magazine’s list of Best Companies to Work For. Not bad for a high school dropout who began his business career selling his blood for money and typing the names of diseases onto index cards. With colorful examples and anecdotes, How to Castrate a Bull is a story for everyone interested in understanding business, the reasons why companies succeed and fail, and how powerful lessons often come from strange and unexpected places. Dave Hitz co-founded NetApp in 1992 with James Lau and Michael Malcolm. He served as a programmer, marketing evangelist, technical architect, and vice president of engineering. Presently, he is responsible for future strategy and direction for the company. Before his career in Silicon Valley, Dave worked as a cowboy, where he got valuable management experience by herding, branding, and castrating cattle.

Download or read book Corporate Collapse written by Frank Clarke and published by Cambridge University Press. This book was released on 2003-04-07 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: This revised edition of Clarke, Dean and Oliver's provocative book tells why accounting has failed to deliver the truth about a company's state of affairs or to give warning of its drift towards failure. A number of well-known cases of corporate collapse from the 1960s to the 1990s and beyond are studied and the recent HIH and One.Tel collapses are examined. Corporate Collapse is essential reading for professional accountants and auditors, company directors and managers, regulators, corporate lawyers, investors and everyone aspiring to join their ranks.

Download or read book Managing the Unexpected written by Karl E. Weick and published by John Wiley & Sons. This book was released on 2015-09-15 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by organizational actions, this critical book focuses on why some organizations are better able to sustain high performance in the face of unanticipated change. High reliability organizations (HROs), including commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units, are looked to as models of exceptional organizational preparedness. This essential text explains the development of unexpected events and guides you in improving your organization for more reliable performance. "Expect the unexpected" is a popular mantra for a reason: it's rooted in experience. Since the dawn of civilization, organizations have been rocked by natural disasters, civil unrest, international conflict, and other unexpected crises that impact their ability to function. Understanding how to maintain function when catastrophe strikes is key to keeping your organization afloat. Explore the many different kinds of unexpected events that your organization may face Consider updated case studies and research Discuss how highly reliable organizations are able to maintain control during unexpected events Discover tactics that may bolster your organization's ability to face the unexpected with confidence Managing the Unexpected, Third Edition offers updated, valuable content to professionals who want to strengthen the preparedness of their organizations—and confidently face unexpected challenges.

Download or read book Mother Teresa CEO written by Ruma Bose and published by Berrett-Koehler Publishers. This book was released on 2011-07-05 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: When most people think of Mother Teresa, they think of a saint—a spiritual hero of extraordinary humanitarian accomplishments, a Nobel Peace Prize winner. But Mother Teresa was also the leader of one of the world’s largest and most successful organizations: the Missionaries of Charity. Since founding it in 1948 she has raised millions of dollars and, with over a million volunteers in more than 100 countries, it remains one of the most recognized brands in the world. How did one nun who never received any formal education in business build such an impressive global organization? Frank, realistic, and firmly grounded in practicality, Mother Teresa’s leadership style helped to inspire and organize people across the world. This book shares ten essential leadership principles drawn from Mother Teresa’s example and applies them to today’s business world. Authors Ruma Bose, an entrepreneur who volun- teered with Mother Teresa, and Lou Faust, a leading business expert, are the first to examine her in this light—as a leader whose management style and dedication to a singular vision led to one of the world’s most unlikely success stories. Mother Teresa may have been a saint, but her spectacular success was not a product of divine providence. Her genius was the simplicity of her vision and her dedication to its implementation. It was in the way she treated her people, refusing to distance herself from the everyday work of a typical sister of the Missionaries of Charity. It was in how she handled tough choices—like accepting donations from brutal Haitian dictator François “Papa Doc” Duvalier. These were the principles that made her the great leader of a global organization, and they can be applied by anyone in any organization—no sainthood required.

Download or read book Seoul Man written by Frank Ahrens and published by HarperCollins. This book was released on 2016-08-16 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recounting his three years in Korea, the highest-ranking non-Korean executive at Hyundai sheds light on a business culture very few Western journalists ever experience, in this revealing, moving, and hilarious memoir. When Frank Ahrens, a middle-aged bachelor and eighteen-year veteran at the Washington Post, fell in love with a diplomat, his life changed dramatically. Following his new bride to her first appointment in Seoul, South Korea, Frank traded the newsroom for a corporate suite, becoming director of global communications at Hyundai Motors. In a land whose population is 97 percent Korean, he was one of fewer than ten non-Koreans at a company headquarters of thousands of employees. For the next three years, Frank traveled to auto shows and press conferences around the world, pitching Hyundai to former colleagues while trying to navigate cultural differences at home and at work. While his appreciation for absurdity enabled him to laugh his way through many awkward encounters, his job began to take a toll on his marriage and family. Eventually he became a vice president—the highest-ranking non-Korean at Hyundai headquarters. Filled with unique insights and told in his engaging, humorous voice, Seoul Man sheds light on a culture few Westerners know, and is a delightfully funny and heartwarming adventure for anyone who has ever felt like a fish out of water—all of us.

Download or read book Australian Motor Vehicle Tax Guide written by Philip McCouat and published by CCH Australia Limited. This book was released on 2009 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: The CCH Australian Motor Vehicle Tax Guide provides a practical, example-filled explanation of the tax considerations that apply to owning, leasing or operating motor vehicles.

Download or read book Zombie Prom written by Dana P. Rowe and published by Samuel French, Inc.. This book was released on 1996 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: 5m, 5f (with doubling) / Ints. This girl loves ghoul rock and roll Off Broadway musical is set in the atomic 1950s at Enrico Fermi High, where the law is laid down by a zany, tyrannical principal. Pretty senior Toffee has fallen for the class bad boy. Family pressure forces her to end the romance, and he charges off on his motorcycle to the nuclear waste dump. He returns glowing and determined to reclaim Toffee's heart. He still wants to graduate, but most of all he wants to take Toffee to the

Download or read book Operations Management written by R. Dan Reid and published by John Wiley & Sons. This book was released on 2024-04-07 with total page 675 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operations Management: An Integrated Approach, 8th edition, provides a solid foundation of the subject with clear, guided instructions and a balance between quantitative and qualitative concepts, thus providing both an applied and practical approach. In addition to leveraging customizable, tactile teaching and learning methods, the text covers emerging topics like artificial intelligence, robotics, data analytics, and sustainability. This international edition includes several revisions and additions to the content, including updated company examples across all chapters, updated discussions with regard to the latest technologies that impact operations and supply chain management, and revised problems in all chapters. In addition, the edition includes a new "Pandemic Effects" box that addresses how the chapter topic has evolved or changed during the COVID-19 pandemic and how it is evolving in a post-pandemic environment.

Download or read book Outperform with Expectations Based Management written by Tom Copeland and published by John Wiley & Sons. This book was released on 2011-09-28 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: CEOs and managers live and die by delivering superior performance to shareholders. This is why expectations-based management has been developed. Outperform with Expectations-Based Management (EBM) introduces a revolutionary new performance metric that links performance standards, performance measurement, and the achievement of performance. It's easy to say that if a CEO can get performance measurement right, then performance improvement will follow. But what is the "right" measure of performance, and how do you use it to improve performance? Authors Tom Copeland and Aaron Dolgoff answer these questions and many more, as they show you how to find the measure of performance that has the strongest link to the creation of wealth for the owners of both public and private companies. They answer the puzzle of why growth in earnings is not correlated with shareholder returns and explain the under- and over-investment traps. And they explain how clear communications to investors and managers alike improve value. The bottom line is that share prices go up when companies exceed expectations -- short-term and long-term -- of income statement and balance sheet performance and daily operating value drivers. Gain a complete understanding of EBM and discover how to do this, and much more, while staying competitive in an unforgiving business environment.