Download or read book Turn Your Workplace Into a WOWplace written by Sandy Geroux and published by . This book was released on 2014-05-23 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The WOW Workplace written by Mike Byam and published by Terryberry Books. This book was released on 2008 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 501 Ways to Roll Out the Red Carpet for Your Customers written by Donna Cutting and published by Red Wheel/Weiser. This book was released on 2015-12-21 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Donna Cutting writes with passion about innovative ways service providers give a world-class experience to their customers. Put the ideas in this book into action and you'll fascinate your customers with red carpet service." —Sally Hogshead, author of Fascinate 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures. 501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to: •Make "red-carpet service" a first and lasting impression•Get your team "red-carpet ready"•Inspire positive word-of-mouth by delivering wow•Handle service recovery with style•Employ creative marketing ideas and social media savvyUsing the plethora of tips, tricks, and techniques in this book you don't have to reinvent the customer-service wheel—just roll out the red carpet!
Download or read book The Invaluable Assistant written by Sandy Geroux M. S. and published by . This book was released on 2021-01-25 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you indispensable... or invaluable?Many assistants (and those in a wide variety of other roles) have traditionally considered themselves indispensable. But learning the difference between these two mindsets is crucial to your success and job security in your role as an executive administrative partner.Your position is indispensable; if you don't prove your added value to your leader and your organization, you are not. That value is reflected in the mindsets, attributes and skill sets that executives prize in their assistants. Fully understanding and demonstrating your value moves you from being considered merely "indispensable" to being truly "invaluable."In "The Invaluable Assistant" Sandy Geroux shares, directly from executives, hard-hitting tips, skills and mindsets that executive assistants need in order to stay on top of their game and help executives stay on top of theirs. Through these tips and enlightening stories and examples, you will learn how to go from being in the average position where "anyone else will do" to the enviable position where "no one else will do!"
Download or read book The WOW Factor Workplace written by Deb Boelkes and published by . This book was released on 2019-11 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are You a Best-Ever Boss? If No, Would You Like to Be One? Then be A WOW! Employees can be cynics and skeptics. Both have much in common--they've been disappointed, deceived, and at times, devastated. Most workplaces are loaded with the working wounded--men and women who have been let down by their leaders, their managers, their coworkers, even the culture of their workplace. They live for Fridays. Could that be yours? Is your workplace one where employees can't wait to clock out? Would you like to discover how you can create a workplace where the best and most talented people line up to get in? You can. Within this book are the strategies, tips and tools to make it so. The WOW Factor Workplace shows it's possible to create a workplace that not only WOWS everyone who works there, it WOWS everyone who hears about it. Yes, you can create a workplace where the best and most talented people line up to get in. A workplace where every time top talent comes into your company, they say WOW! And, a workplace when employees are asked, "What's it like to work at your company?" the response is, "I think I won the lottery!" People join companies and leave bosses. Get ready to become a WOW boss in a WOW factor workplace. WOW is within your reach with The WOW Factor Workplace: How to Create a Best Place to Work Culture.
Download or read book Paid to Speak written by and published by Greenleaf Book Group. This book was released on 2011-06 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: The content corresponds with the four core competencies identified for success as a professional speaker. Members of the National Speakers Association, who have built thriving speaking businesses, weigh in with valuable insights and proven strategies on a gamut of topics.
Download or read book Capability and Quality in Higher Education written by John Stephenson and published by Routledge. This book was released on 2013-10-31 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new focus in learning is on developing the individual's capability. This work looks at this in the context of improving skills, lifelong learning and welfare-to-work. It debates the issues within the setting of institutional strategies, work-based learning, skills development and assessment.
Download or read book The Power of WOW written by The Employees of Zappos.Com and published by BenBella Books. This book was released on 2019-10-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.
Download or read book No Excuses written by Jennifer Robin and published by John Wiley & Sons. This book was released on 2013-10-08 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: The business leader's guide to creating a great workplace from the Great Place to Work Institute In this follow-up guide to The Great Workplace, experts from Great Place to Work® Institute, Inc. reveal the most common excuses managers use for why they can't create a great workplace. Authors Jennifer Robin and Michael Burchell poke holes in every single excuse. Whether the reasons involve the organization's leadership, employees, environment, or any other factor, the authors explain that if managers lead people properly, they can create a great workplace. The authors explore how managers can interrupt their own negative thought patterns and instead create lasting change, and they describe how great workplaces have surmounted very real difficulties with aplomb. Includes case studies, stories, tips, and tools for managers who want to transform their organizations From the experts at the Great Place to Work, a global research, consulting, and training firm that operates in nearly 50 countries Proves that any and every organization can change for the better when managers have the right tools and mindset Creating a place where people want to work and want to succeed is the primary key to success for every manager. No Excuses shows that managers in any organization can transform their workplace—if they'll only get out of their own way first.
Download or read book Stop Living on Autopilot written by Antonio Neves and published by Rodale Books. This book was released on 2021-01-19 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: A raw and inspiring how-to guide that will help you recommit to your life, find your drive, and take action to stay bold, honest, and accountable for lasting happiness. “If it’s time to make a bold and courageous shift in your life, Stop Living on Autopilot is the guide you need.”—Marie Forleo, #1 New York Times bestselling author of Everything Is Figureoutable Take stock of your life: Based on your last 30 days of work (or marriage, or parenting), would your company rehire you? Would your partner immediately recommit to you? Would your children want you to continue to be their parent? The easy answer is, “Absolutely!” But it's probably not the honest answer. Your life might read like a success story, and your parents and friends might even think you have it all figured out, but you have a secret: You've stopped caring about much of anything. You feel out of place in your own life. You'd rather binge-watch Netflix than think about what's next. You're living on autopilot. You have two choices: Experience a slow self-destruction, or commit to a course correction. The good news is, it's never too late to find your drive again. Popular speaker and success coach Antonio Neves is here to offer hard-won lessons and remind you that you do have a say—that you can reboot your life and find fulfillment right where you are. You don't have to quit your job or move to Bali to follow your passion. You do, however, need to shift your perspective and commit to living courageously, replacing passivity with boldness. Stop Living on Autopilot will guide you to confront hard truths about where you are and how you got there, inviting compassion, honesty, and accountability. There's no better time than now to reevaluate your life and lay a stronger foundationfor your next 30 days. Step by step, you can become an active player in your own life and rediscover what makes you great.
Download or read book The Commando Way written by Damian McKinney and published by LID Editorial. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who is best equipped to meet the challenges of an unstable and uncertain world? Who better than a commando? When you’re trained as a commando you’re trained to expect the unexpected. The unexpected is what business leaders have to deal with every day, as strategic shocks – particularly financial crises – continue to reverberate. The Commando Way is here applied directly to the business world, drawing on Damian McKinney’s long experience of working with many of the world’s leading companies, as well as serving at a senior level in the Royal Marines. This book provides the compelling evidence that the commando way works in business, and it gives the corporate leaders of today and tomorrow insight, guidance and the prospect of a higher performing business. Drawing lessons from the military and corporate worlds, Damian McKinney is on a mission that will convince you and transform your business.
Download or read book Follow Your Conscience written by Frank Sonnenberg and published by Createspace Independent Publishing Platform. This book was released on 2014-11-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Moral character is the DNA of success and happiness.Follow Your Conscience is jam-packed with actionable advice on improving your relationships, strengthening your career, and finding your purpose in life. Follow Your Conscience answers questions such as: How do you build a solid reputation? How do you achieve better balance in life? What makes relationships last? How can you spot a counterfeit leader? What steps should you take during tough times? What separates the haves from the have-nots? How do you build a solid foundation for your kids? What are proven ways to build trust and credibility? And what's the most important lesson in life?Follow Your Conscience is exhilarating and inspiring. It provides:* 11 ways to gain someone's respect.* 50 opportunities to build trust and credibility.* 25 things that kids can learn about life through sports.* 6 strategies to reduce stress and anxiety.* 20 ground rules for building win-win relationships.* 55 ways to show someone that you care.* 7 steps to enhance your reputation.* 10 values that form the basis of a strong marriage.* 6 common risks people take that could turn into a nightmare.* 24 character traits of an effective leader. And more!You'll feel enlightened, motivated, and rejuvenated.Frank Sonnenberg is an award-winning author. He has written five books and over 300 articles. Frank was recently named one of "America's Top 100 Thought Leaders" and nominated as one of "America's Most Influential Small Business Experts." Additionally, FrankSonnenbergOnline was named among the "Best 21st Century Leadership Blogs."Follow Your Conscience will help make a difference in your life and in the lives of others.
Download or read book Future Proofing Your Business written by Troy Hazard and published by John Wiley & Sons. This book was released on 2010-11-17 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: After years as a consultant to some of the world's biggest brands and having owned ten companies himself, Troy Hazard has learned crucial lessons on predicting potential business issues before you experience them. Now Troy offers you the skills to prepare your business for a better future. Along with his stories of what works, he also shares his experiences of what doesn't work. With a mix of entertaining real life extracts, client case studies, and personal experiences, Future Proofing Your Business offers potent and refined tools that have been road tested in real-world situations and aren't taught in business school. Learn how to turn obstacles into opportunities Break down business barriers created by bad belief systems Develop powerful leadership skills through stronger personal awareness Know if you're driving your business into the future or into the ground Discover how to make change a consciousness not just an action. Understand your future through a greater understanding of yourself All through the author's extensive experience in his own companies and as a consultant for major world brands Troy’s philosophy on how to future-proof your business is anchored in one core belief: "Business happens in cycles. Your ability to manage these cycles successfully lies in how you interpret information from the past and deal with it in the present, to be more resilient through cycles of the future." Troy Hazard (San Diego CA.; www.troyhazard.com) has founded and nurtured ten businesses over two decades, turned around businesses that were experiencing enormous losses, and consulted to countless successful companies around the world. These business talents earned him international respect, so much so that he was elected by the world's foremost business leaders for the role of Global President of the Entrepreneurs' Organization. For over a decade Troy has been a host and regular guest on many national television and radio shows as a business commentator and a feature writer for magazines. More recently he has become a regular voice of authority on The Biz Television Network, the CBS Talk Radio Network, and the Business Talk Radio Network, and is a regular writer in publications across the country.
Download or read book Education for Employability Volume 1 written by Joy Higgs and published by BRILL. This book was released on 2019-03-25 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Universities are expected to produce employable graduates. In Education for Employability experts explore critical questions in the employability agenda.
Download or read book Misguided Patriotism written by John Buckner and published by Createspace Independent Publishing Platform. This book was released on 2016-02-04 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: The President of the United States was assassinated two years previously and the Vice President had filled the vacuum. Investigations by several government agencies pointed to Chinese involvement, though no hard evidence exists. When news of the findings are leaked the American public is about evenly divided between those who want to return the favor and those who want to nuke the Chinese Capital. The new President has very few options. He has to take some action in retaliation but he does not want to risk a nuclear exchange with the Chinese. His solution is to place trade sanctions on Chinese goods and try to hurt them economically. Even two years after the fact feelings still run high concerning the U.S. response. Clyde Nolan is a reporter for the Washington Post and one of his sources has given him the name of four Senators with the request to check them out. When Clyde asks him what he is supposed to look for he is told that he will learn in due course. When the source calls the next time and requests a meeting at a desolate farm house outside D. C. Clyde has some misgivings but goes to the meeting anyway. He finds his source dead and still doesn't know what the meeting was about. As he becomes more deeply engrossed in the matter he learns that his snitch was actually a member of Homeland Security and takes his knowledge to them. Since he knows more about what Greg Mansfield was working on before his death than anyone else he is asked to join the Homeland Security team to try to figure out the reason. After a list of highly influential businessmen is found in the house where the murder occurred and two attempts on Clyde's life he starts to put the pieces of the puzzle together and concludes that the group plans to detonate a nuclear bomb in the Shanghai harbor while the Chinese Premier is there. Lots of action and an unusual conclusion.
Download or read book The Leader Assistant written by Jeremy Burrows and published by Assistants Lead. This book was released on 2020-06-23 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assistant, you are a leader. As an assistant, you constantly face obstacles that hold you back from accomplishing your career goals. Whether it's a job change, shifting deadlines, a micromanaging executive, a toxic co-worker, a high-pressure project, or an intense negotiation with a vendor, the administrative profession is not for the faint of heart. If you're looking to maintain the status quo and be "just an assistant," this book is not for you. But, if you want the confidence and ability to conquer the challenges that most try to avoid, then you're in the right place. The Leader Assistant outlines four pillars-embody the characteristics, employ the tactics, engage in relationships, and exercise self-care-that will help you rediscover your passion for the profession and become a confident, future-proof, game-changing Leader Assistant. If you neglect even one pillar, you'll head for burnout, stagnation, and anonymity. You are meant for so much more. Are you ready to be the Leader Assistant the world needs?
Download or read book Who Took My Pen Again written by Joan Burge and published by Office Dynamics. This book was released on 2012-03-01 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A book for executive assistants written by executive assistants...offers practical, creative strategies for achieving success and building leadership attributes, compiled from the diverse experiences of high-achieving administrative professionals in a wide variety of businesses and industries."--page [4] of cover.
