Download or read book Toolkit on complaints management written by Richard Barnes and published by . This book was released on 2012 with total page 49 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Complaints Handling Toolkit written by Risk and Compliance Service and published by . This book was released on 2014-10 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Legal practices have much to gain from minimising and dealing effectively with complaints. This title is designed to help practices implement best practice and meet their regulatory requirements. It provides draft policies, procedural checklists and other useful templates that you can use to supplement your existing complaints procedure or to create a new one.
Download or read book CSD Complaint Handling Kit Brochure written by NSW Ombudsman and published by . This book was released on 2009 with total page 21 pages. Available in PDF, EPUB and Kindle. Book excerpt: "All organisations, particularly those providing a community service, should view complaints as a positive. They provide an opportunity to learn, to develop the way your organisation operates, and hopefully improve the level of service provided to the community. This toolkit is designed to provide initial guidance on what policies need to be in place, as well as some of the best methods of implementing those policies."--P. 1.
Download or read book Health Complaints Toolkit written by and published by . This book was released on 2000 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Feeding Back Learning from Complaints Handling in Health and Social Care written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2008 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are currently two separate statutory processes for handling complaints about health and social care services. NHS organisations are accountable to the Department of Health and social care services are accountable through their local authority, whilst adult social care rests with the Department. There are differences in the numbers of stages and timescales involved, and in the arrangements for advocacy support and independent investigation. The Health Service Ombudsman is responsible for the ultimate review and decision on NHS complaints and the Local Government Ombudsman for social care complaints. The NAO is this report (HCP 853, session 2007-08), has undertaken an evaluation of existing performance, capability, capacity and costs of complaints handling in both health and adult social care. The NAO has set out a number of findings and recommendations, including: that where people are dissatisfied, there is a low number who make formal complaints; that navigating the complaints systems is not straightforward, partcularly for health service users; only a small proportion of NHS complainants are aware, or receive national advocacy support; that the culture and attitudes of the organisations are often a barrier to responsive complaint handling; neither the health or social care organisations know the cost of complaints handling; that pursuing a complaint requires considerable time, determination and resilience.
Download or read book WIPO Good Practice Toolkit for Collective Management Organizations The Toolkit written by World Intellectual Property Organization and published by WIPO. This book was released on 2021-09-07 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: The WIPO Good Practice Toolkit for Collective Management Organizations (CMOs) brings together examples of legislation, regulation and codes of conduct in the area of collective management from around the world. Member states and other stakeholders may use relevant parts of the document to help them design an approach suitable for their particular context. Note - The Toolkit is not a normative document. The first version of the Toolkit was published in 2018. The current version was published in September 2021, and reflects the submissions received from WIPO Member States and other stakeholders throughout the consultation process in 2021.
Download or read book The Tool Kit for Dental Risk Management written by Roy C. Lilley and published by Radcliffe Publishing. This book was released on 2002 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dentists and members of the dental practice team increasingly need to know how to deal with potential risks to patients, dentists, staff and premises; and how to manage risk with common sense procedures. This book shows the reader how. It addresses risk issues and helps dentists and dental professionals find the answers. It is a comprehensive guide including topics such as complaints, claims, consent, health and safety, dental records, radiology, treatment planning and finance management. The book can be read cover to cover, or referred to as needed for specific topics. Icons help guide the reader through the text, and exercises for individuals and team groups are also included.
Download or read book Employee Complaint Handling written by D. Keith Denton and published by Praeger Pub Text. This book was released on 1990-01-01 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the issue of employee complaints, and has been designed for use as both a self-instruction manual and a training device to teach supervisors and staff how to better manage employee complaints. Critical issues such as race and sex discrimination and employment-at-will are addressed, with specific discussions of pregnancy leave, age discrimination, and terminations. It offers a variety of techniques and tools that can be used to reduce the number of complaints and to better manage those complaints that remain. To facilitate this, the authors have included a number of experiential learning exercises, role plays, and case studies, and provided training notes to help in the instruction.
Download or read book The Management Training Tool Kit written by Alan Clardy and published by AMACOM Div American Mgmt Assn. This book was released on 2012-06-29 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most people learn best through experience. Yet new managers are often tossed on to the front lines with absolutely no experience handling the toughest challenges theyÆll face: people problems. The Management Training Tool Kit includes all the tools you need to prepare your managers for anything. It supplies real-life case studies and analysis exercises for troubleshooting problems such as plummeting morale, interpersonal conflict, decreased productivity, disruptive employees, sexual harassment claims, and more. This innovative training guide features: ò 35 succinct yet nuanced case studies that examine common challenges ò Probing discussion questions that help pinpoint core issues ò Practical solutions that can be put to use resolving problems ò Role-playing exercises that bring the case studies alive ò Guidelines that help trainers lead with skill and accuracy New managers will make mistakes. But The Management Training Tool Kit will help them overcome obstacles with skill and confidence.
Download or read book Integrity Management Toolkit written by Mauritius. Independent Commission Against Corruption and published by . This book was released on 2016 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The New Manager s Tool Kit written by Don Grimme and published by AMACOM. This book was released on 2008-11-30 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this helpful guidebook, authors Don and Sheryl Grimme provide a fresh, friendly approach to tackling the challenges of management and leveraging your new position to help your organization succeed. Novice managers have their work cut out for them: all new skills to learn, different personalities to deal with, and greater responsibilities to fulfill. The New Manager's Tool Kit provides you with fast, powerful lessons to help them: increase productivity; unlock hidden talent; work with different types of people; communicate effectively; diagnose problems; coach both good and problematic employees; encourage teamwork; avoid burnout; eliminate conflict; and nurture the next generation of managers. With lessons covering both basic management skills as well as more advanced leadership tactics and bonus tips to help managers overcome the most difficult leadership challenges, The New Manager's Tool Kit provides those charged with managing and leading others the tools and real-world knowledge they need to succeed and open themselves up for further advancement.
Download or read book Toolkit for Establishment of a Complaints Handling System for Promoting the Protection of Environmental Social Economic and Cultural Rights of Communities Living in Diamond Mining Areas of Eastern Zimbabwe written by and published by . This book was released on 2015 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Business Toolkits Customer Service written by Stuart Emmett and published by Management Books 2000. This book was released on 2007-10-01 with total page 71 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part of a brand new series of concise management pocketbooks, this book addresses the key area of customer service. This book provides quick advice on how to develop a customer focus within your business, and how to make sure that customer service is developed to the highest possible level. It provides straightforward practical guidance on improving customer communications, identifying and meeting customer needs, managing and exceeding customer expectations, and complaints handling. It is packed with tips for improved performance at all sales levels, from the shop floor right up to the sales director level. This is a guide both for managers wishing to help their staff to improve performance, and also for individuals wanting to improve their own performance. The pocketbooks are short, attractively designed, and purpose-built for quick and easy reference.
Download or read book The Project Manager s Communication Toolkit written by Shankar Jha and published by CRC Press. This book was released on 2010-03-26 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Addressing the unique difficulties involved in day-to-day project management communication, The Project Manager's Communication Toolkit provides proven methods for creating clear and effective communications-including text-based plans, reports, messages, and presentations. It examines the many tools available and goes beyond traditional coverage to
Download or read book Complaint Management a Short Overview written by Stefanie Welz and published by GRIN Verlag. This book was released on 2007-12-10 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seminar paper from the year 2006 in the subject Business economics - Business Management, Corporate Governance, grade: A-, University of applied sciences, Munich (FOM), course: International Marketing, language: English, abstract: 1 Introduction 1.1 Executive Summary In the past years the stress of competition towards companies is growing. In addition, companies can hardly grow or make profit in the long run due to stagnant or shrinking markets and increasing internationalisation. Continuous improvement or enhancements of production technology and the products themselves lead to the fact that products are even more substituted. Thus, it is not sufficient to sell only good products but the service is coming more to the fore from customer's point of view. This change in general conditions leads to a focusing on customer orientation. While the acquisition of new customers was formerly relevant, today's instruments regarding the customer retention gain more importance. Companies recognized that satisfied customers considerably contribute to corporate success. Empirical studies showed that it is five times more expensive to acquire a new customer and considerably cost extensive to recover a lost customer than binding existing customers.1 Dissatisfied customers change to competition or harm the company via negative word-ofmouth propaganda. Permanent customer relations in comparison do have a profit- as well as cost-advantage. Customer retention leads to more profit due to the buying frequency, crossselling- effects and cost savings in consequence of saved acquisition costs and efficiency advantages. Further chances result from the decreasing price sensitivity of the customer. Beside of the direct profit impacts of customer retention, indirect impacts on further customer relations occur, e.g. recommendations of satisfied customers. The corporate objective should be the focusing on customer retention and thus to improve the corporate competitive position.
Download or read book The Complete Project Manager s Toolkit written by Randall Englund and published by Berrett-Koehler Publishers. This book was released on 2012-04 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here Are the Tools to Achieve Project Management Success Buy both The Complete Project Manager and The Complete Project Manager's Toolkit and save $18 at checkout by entering coupon code COMBO1. This companion to The Complete Project Manager provides the tools you need to integrate key people, organizational, and technical skills. The core book establishes that success in any environment depends largely upon completing successful projects; this book gives you the means and methods to meet that goal. The hands-on, action-oriented tools in this book will help you develop a complete set of skills—the right set for you to excel in today's competitive environment. The Complete Project Manager's Toolkit will enable you to implement the easy-to-understand, universal, powerful, and immediately applicable concepts presented in The Complete Project Manager. You may already be aware of what you need to do; this book supplies the how through: • Assessments • Checklists • Exercises • Examples of real people applying the concepts. Use these tested methods to overcome environmental, personal, social, organizational, and business barriers to successful project management! Although The Complete Project Manager can be used as a stand-alone book, it is designed to complement The Complete Project Manager: Integrating People, Organizational, and Technical Skills.
Download or read book Toolkit for Establishment of a Complaints Handling System for Promoting the Protection of Environmental Social Economic and Cltural Rights of Communities Living in Diamond Mining Areas of Eastern Zimbabwe written by and published by . This book was released on 2015 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt:
