Download or read book The work of the Local Government Ombudsman written by Great Britain: Parliament: House of Commons: Communities and Local Government Committee and published by The Stationery Office. This book was released on 2012-07-17 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Communities and Local Government Committee calls on the Local Government Ombudsman (LGO) to raise its game significantly. To deliver its role as independent arbitrator in disputes about unfair treatment or service failure by local authorities, the Local Government Ombudsman must tackle operational inefficiencies rapidly and conduct its own activities with credible effectiveness. The LGO must implement the changes identified by the recent Strategic Business Review. The LGO management's rationale for not publishing the 2011 Strategic Business Review in full was unconvincing and suggests there may be insufficient appetite for change within the LGO. The LGO must explain which findings from the Strategic Business Review will be implemented in full and in part, and provide a timetable for this. It also needs to set out the arrangements and timetable for appointing the new Chief Operating Officer (and their responsibilities). In future the LGO must be completely clear with all parties about the criteria it applies in order to determine whether cases are assigned to be resolved through a mediated process to achieve redress, or are allocated for full investigation and formal determination. Likewise the LGO must be transparent about the procedures that apply when any case is moved from one process to another - such as when mediation fails. The Government must explain how it will monitor the implementation of reorganisation at the LGO. An annual, independent staff survey should be reinstated at the LGO with results published.
Download or read book Further review of the work of the Local Government Ombudsman written by Great Britain: Parliament: House of Commons: Communities and Local Government Committee and published by Stationery Office. This book was released on 2014-01-15 with total page 25 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2012, the Communities and Local Government Committee raised serious concerns about the performance of the Local Government Ombudsman [LGO] and called on it to raise its game significantly. The Committee recognises that over the past 12 months the LGO has made a concerted effort to act on its recommendations and become more accountable, efficient and transparent. There is still work to do, however, and the present report makes four recommendations aimed at allowing the LGO to continue to improve. These are: that the LGO publishes its staff survey in full, rather than summarising it as it did in 2012, that the LGO ensures that the timeliness of its decisions and its new case-handling quality control system are externally reviewed so that improvements in both are maintained, that at least one independent member be appointed to the board that oversees the LGO, and that the LGO appoint within 3 months an independent evaluator of complaints focused on its systems and services, not its decisions
Download or read book Real People Real Problems written by Jo Harris-Wehling and published by National Academies. This book was released on 1995 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Work of the Local Government Ombudsman written by Great Britain. Parliament. House of Commons. Communities and Local Government Committee and published by . This book was released on 2012-10-17 with total page 13 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government response to HC 431, session 2012-13 (ISBN 9780215046819)
Download or read book Complaint about the Council written by Great Britain. Local Government Ombudsman and published by . This book was released on 1999* with total page 7 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Work of the Local Government Ombudsman written by Great Britain. Parliament. House of Commons. Communities and Local Government Committee and published by . This book was released on 2012-10-24 with total page 6 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government response to HC 431, session 2012-13 (ISBN 9780215046819). The Local Government Ombudsman's response published as HC 615, session 2012-13 (ISBN 9780215049520)
Download or read book An Ombudsman for Local Government written by John R. Meline and published by . This book was released on 1969 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Y Local Government Ombudmsman written by Local Government Ombudsman. Commission for Local Administration in England and published by . This book was released on 1993 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Further Review of the Work of the Local Government Ombudsman written by Great Britain. Parliament. House of Commons. Communities and Local Government Committee and published by . This book was released on 2014 with total page 2 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Ombudsman Enterprise and Administrative Justice written by Trevor Buck and published by Routledge. This book was released on 2016-02-17 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the overall emerging system of administrative justice and makes recommendations as to how PSO should optimize their potential within the wider administrative justice context. Recent developments are discussed and long standing questions that have yet to be adequately resolved in the ombudsman community are re-evaluated given broader changes in the administrative justice sector. The work balances theory and empirical research conducted in a number of common law countries. Although there has been much debate within the ombudsman community in recent years aimed at developing and improving the practice of ombudsmanry, this work represents a significant advance on current academic understanding of the discipline.
Download or read book Complaint about the Council written by and published by . This book was released on 2001 with total page 7 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Local Government Ombudsman written by T. Ian McLeod and published by . This book was released on 1993 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Guide to the Local Government Ombudsman Service written by F. G. Laws and published by . This book was released on 1990-01-01 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Local Government Ombudsman written by and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book HC 821 The Work Of The Communitites And Local Government Committee Since 2010 written by Great Britain. Parliament. House of Commons. Communities and Local Government Committee and published by The Stationery Office. This book was released on 2015 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of the report is to distil experience from this parliament and to assist the new committee in the next parliament. It considers how the Committee approached its work, the way it has used research and how this might be strengthened, and its own assessment of performance against the core tasks set by the Liaison Committee. It then suggests some matters the new committee might consider examining in the next Parliament. These include both 'unfinished business', topics the Committee looked at over the Parliament to which the successors might wish to return, and new developments, which the Committee considers will emerge as major issues over the next five years.
Download or read book Review of the Local Government Ombudsman written by and published by . This book was released on 1996 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Ombudsman written by Sam Zagoria and published by . This book was released on 1988 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt:
