Download or read book The Use of Performance Indicators in Local Public Services written by Council of Europe. Steering Committee on Local and Regional Authorities and published by Council of Europe. This book was released on 1997-01-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Performance Information in the Public Sector written by Wouter Van Dooren and published by Springer. This book was released on 2016-04-30 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector.
Download or read book Measuring the Performance of Public Services written by Michael Pidd and published by Cambridge University Press. This book was released on 2012-02-02 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.
Download or read book Customer Development of Effective Performance Indicators in Local and State Level Public Administration written by Rebekah Schulz and published by Emerald Group Publishing. This book was released on 2021-03-03 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful.
Download or read book Performance Management in the Public Sector written by Wouter Van Dooren and published by Routledge. This book was released on 2010-06-10 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tackling the key topics of reform and modernization, this important new book systematically examines performance in public management systems. The authors present this seminal subject in an informative and accessible manner, tackling some of the most important themes. Performance Management in the Public Sector takes as its point of departure a broad definition of performance to redefine major and basic mechanisms in public administration, both theoretically and in practice. The book: situates performance in some of the current public management debates; discusses the many definitions of ‘performance’ and how it has become one of the contested agendas of public management; examines measurement, incorporation and use of performance information; and explores the challenges and future directions of performance management. A must-read for any student or practitioner of public management, this core text will prove invaluable to anyone wanting to improve their understanding of performance management in the public sector.
Download or read book Financial Management for Local Government written by Kay Spearman and published by Routledge. This book was released on 2019-08-08 with total page 1266 pages. Available in PDF, EPUB and Kindle. Book excerpt: This series is designed to cover all aspects of sound financial management for local governments in developed and developing countries and economies in transition. Concepts of good governance, transparency and accountability are woven into the text of every chapter, and the needs and potential obstacles to greater decentralization and democracy are highlighted. Each volume is self-contained with its own Trainer's Guide, exercises and web resources. Chapters are divided into basic and advanced concepts and the detailed relationship of each topic to the others covered in the series is explained.
Download or read book Beitr ge Zur 15 Internationalen Konferenz Zu Stadtplanung Regionalentwicklung und Informationsgesellschaft written by Manfred Schrenk and published by Lulu.com. This book was released on 2010 with total page 693 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Performance Indicators in Social Care for Older People written by David Challis and published by Ashgate Publishing, Ltd.. This book was released on 2006 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Set within a national context, this book reviews the historical development and measurement issues of performance indicators within social care and the public sector for older people. It will be of particular interest in the UK for local service providers
Download or read book Contracting for Public Services written by Carsten Greve and published by Routledge. This book was released on 2007-09-12 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Insightful and comprehensive and covering new subjects like globalization and IT, this text, international in its approach, provides a thorough introduction to the key phases of the contracting process and the skills required by managers in its implementation. These include: policy for contracting strategic purchasing understanding markets communicating the contracting decision designing and drafting the contract the role of the consumer the regulation of service provision Illustrated throughout with practitioner case-studies from a range of OECD countries, this book presents an important new theoretical ‘contract management model’ and a ‘mature contract model', and explores the mechanisms, formal rules and informal norms that influence the way governments contract for public services. This book is essential reading for all students of public management and all public service managers.
Download or read book Evaluating Reforms of Local Public and Social Services in Europe written by Ivan Koprić and published by Springer. This book was released on 2017-10-20 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains the increasing demand for evaluation as a result of the increasing frequency of reforms to local services, influenced by the New Public Management doctrine, the severe austerity policy in many European countries, and the wish to increase quality and reduce costs of public services, especially at the local (sub-national) level. Positioned at the interface of local services and evaluation research, it will enable the utilization of evaluation-generated knowledge in evidence-based policy making by focusing on the lessons learned from evaluation of local service delivery. It encompasses local public and social services (including waste, water, public transport, healthcare, education and eldercare) and examines the hypothesis that there is a North-West–South-East divide in Europe in terms of the evaluation of local service reforms. Particular attention is devoted to the explanatory function of evaluation. Providing fresh insight into the functioning of local government machinery in contemporary Europe, this book will appeal in particular to practitioners and students of local government, public economy, public administration and policy.
Download or read book Performance Indicators in the Public Sector written by Paul Jowett and published by Springer. This book was released on 1988-02-16 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Clay s Handbook of Environmental Health written by Stephen Battersby and published by Routledge. This book was released on 2013-03-01 with total page 1343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Clay’s Handbook of Environmental Health, since its first publication in 1933, has provided a definitive guide for the environmental health practitioner or reference for the consultant or student. This twentieth edition continues as a first point of reference, reviewing the core principles, techniques and competencies, and then outlining the specialist subjects. It has been refocused on the current curriculum of the UK’s Chartered Institute of Environmental Health but should also readily suit the generalist or specialist working outside the UK.
Download or read book Performance Indicators in Social Care for Older People written by David Challis and published by Routledge. This book was released on 2017-03-02 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: The growing focus on performance review and monitoring means that awareness and use of performance indicators has increased throughout a number of public services. Set within a national context, this book reviews the historical development and measurement issues of performance indicators within social care and the public sector for older people. It then provides an approach to effective local performance measurement in services for older people and an organizing framework within which organizations can arrange their performance appraisal for older people's services. The development of performance review in social care of older people is examined, as is the process of developing local performance measures and engaging staff in enquiry and quality management. The book also reviews the process of developing performance indicators and their utilization at an agency level. Performance Indicators in Social Care for Older People will be of particular interest in the UK for local service providers who are developing approaches for local performance review. It will also be of interest internationally, especially in countries where services for older people are currently developing in a similar direction.
Download or read book Managing Public Services implementing Changes written by Tony L. Doherty and published by Psychology Press. This book was released on 2002 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features.
Download or read book OECD Public Governance Reviews Estonia Towards a Single Government Approach written by OECD and published by OECD Publishing. This book was released on 2011-08-04 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: This review looks at how, building on its significant accomplishments to date, the Estonian public administration can work together as a single government to improve and sustain service delivery to citizens and to meet new challenges on the horizon.
Download or read book Business Performance Measurement and Management written by Paolo Taticchi and published by Springer Science & Business Media. This book was released on 2010-01-22 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring and managing the performance of a business is one of the most genuine desires of management. Balanced scorecard, the performance prism and activity-based management are the most popular frameworks in this setting. Based on the findings of R.G. Eccles’ acclaimed "Performance Measurement Manifesto (1991)" this book introduces new contexts and themes of application and presents emerging research areas related to business performance measurement and management, e.g. SMEs and sustainability. As a result of the 1st International Summer School Piero Lunghi on "Perspectives of Business Performance Management" this book is written both for students and academics, as well as for practitioners looking for new, yet proven ways to measure and manage business performance.
Download or read book Public Service Improvement written by Martin Steve and published by Routledge. This book was released on 2013-09-13 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an excellent new contribution to current academic and policy debates, and will be of great interest internationally to all students, researchers, public sector managers and policy makers. The improvement of public services has become a key priority for all the main political parties in the UK. Recent years have witnessed large, real terms increases in spending on public services and a plethora of new initiatives designed to drive up standards in the Heath Service, schools, the police and local government. As part of this broader picture the Government has launched major reforms that it hopes will transform local authority performance. Councils have had to develop new ways of delivering services. They have been under pressure to achieve 'stretch targets' and to work in partnership with other local agencies to provide more 'joined up' services. More recently ministers have also stepped up the pressure on them to achieve major efficiency savings through better procurement and working practices. To date relatively little has been written about these developments. This book fills this gap by bringing togther authoritative analysis of current reforms ythrough speically commisioned chapters by leading researchers, policy makers and practitioners who have been closely involved in the development and implementation of these policies. This book was previously published as a special issue of Local Government Studies.
