Download or read book The Ultimate Question 2 0 Revised and Expanded Edition written by Fred Reichheld and published by Harvard Business Review Press. This book was released on 2011-09-20 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: • Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success • Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers • Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.
Download or read book Answering the Ultimate Question written by Richard Owen and published by John Wiley & Sons. This book was released on 2008-11-24 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how based on a variety of real case studies' to actually embed Net Promoter discipline in organizations of all types.
Download or read book The Ultimate Question written by Fred Reichheld and published by . This book was released on 2007-08 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: One Simple Question Can Determine Your Company's Future. Do You Know the Answer? The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad. Measure NPS and benchmark performance against world-class standards. Quantify the economic value generated by customer word of mouth. Assign accountability for improving customer relationships. Identify core customers and set priorities for strategic investments. Move customers beyond mere satisfaction to true loyalty. Create communities of passionate advocates that stimulate innovation and growth. Practical and compelling, The Ultimate Question will help you solve your organization's growth dilemma.
Download or read book Life the Universe and Everything written by Douglas Adams and published by Pan Macmillan. This book was released on 2009-09-01 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Life, the Universe and Everything, the third title in Douglas Adams' blockbusting sci-fi comedy series, The Hitchhiker's Guide to the Galaxy, Arthur Dent finds himself enlisted to prevent a galactic war. This edition includes exclusive bonus material from the Douglas Adams archives, and an introduction by Simon Brett, producer of the original radio broadcast. Following a number of stunning catastrophes, which have involved him being alternately blown up and insulted in ever stranger regions of the Galaxy, Arthur Dent is surprised to find himself living in a cave on prehistoric Earth. However, just as he thinks that things cannot get possibly worse, they suddenly do. An eddy in the space-time continuum lands him, Ford Prefect, and their flying sofa in the middle of the cricket ground at Lord's, just two days before the world is due to be destroyed by the Vogons. Escaping the end of the world for a second time, Arthur, Ford, and their old friend Slartibartfast embark (reluctantly) on a mission to save the whole galaxy from fanatical robots. Not bad for a man in his dressing gown . . . Follow Arthur Dent's galactic (mis)adventures in the rest of the trilogy with five parts: So Long, and Thanks for All the Fish, and Mostly Harmless.
Download or read book Beyond the Ultimate Question written by Bob E. Hayes and published by Asq Press. This book was released on 2009 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Smithsonian Q A Penguins written by Lloyd Spencer Davis and published by Harper Collins. This book was released on 2007-06-26 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a whole lot more to these adorable tuxedo adorned birds than meets the eye. Penguins are remarkable creatures with fascinating behaviors. SMITHSONIAN Q & A: PENGUINS refutes common myths and reveals often–unknown facts as it answers hundreds of unusual and fascinating questions about the complex courting, breeding, and eating habits of penguins. Why can't penguins fly? Do penguins make nests like other birds? Why do penguins fast annually? Do mates remain faithful for just one season, or for a lifetime? Hundreds of full–color photographs and illustrations enhance and illustrate the text. Published in association with the Smithsonian.
Download or read book Ultimate Questions written by Bryan Magee and published by Princeton University Press. This book was released on 2017-09-26 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to live meaningfully in the face of the unknowable We human beings had no say in existing—we just opened our eyes and found ourselves here. We have a fundamental need to understand who we are and the world we live in. Reason takes us a long way, but mystery remains. When our minds and senses are baffled, faith can seem justified—but faith is not knowledge. In Ultimate Questions, acclaimed philosopher Bryan Magee provocatively argues that we have no way of fathoming our own natures or finding definitive answers to the big questions we all face. With eloquence and grace, Magee urges us to be the mapmakers of what is intelligible, and to identify the boundaries of meaningfulness. He traces this tradition of thought to his chief philosophical mentors—Locke, Hume, Kant, and Schopenhauer—and shows why this approach to the enigma of existence can enrich our lives and transform our understanding of the human predicament. As Magee puts it, "There is a world of difference between being lost in the daylight and being lost in the dark." The crowning achievement to a distinguished philosophical career, Ultimate Questions is a deeply personal meditation on the meaning of life and the ways we should live and face death.
Download or read book Life s Ultimate Questions written by Ronald H. Nash and published by Zondervan Academic. This book was released on 2010-08-03 with total page 1216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Life's Ultimate Questions is unique among introductory philosophy textbooks. By synthesizing three distinct approaches—topical, historical, and worldview/conceptual systems—it affords students a breadth and depth of perspective previously unavailable in standard introductory texts. Part One, Six Conceptual Systems, explores the philosophies of: naturalism, Plato, Aristotle, Plotinus, Augustine, and Aquinas. Part Two, Important Problems in Philosophy, sheds light on: The Law of Noncontradiction, Possible Words, Epistemology I: Whatever Happened to Truth?, Epistemology II: A Tale of Two Systems, Epistemology III: Reformed Epistemology, God I: The Existence of God, God II: The Nature of God, Metaphysics: Some Questions About Indeterminism, Ethics I: The Downward Path, Ethics II: The Upward Path, Human Nature: The Mind-Body Problem and Survival After Death.
Download or read book Last Chance to See written by Douglas Adams and published by Ballantine Books. This book was released on 2011-09-21 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times bestselling author Douglas Adams and zoologist Mark Carwardine take off around the world in search of exotic, endangered creatures. Join them as they encounter the animal kingdom in its stunning beauty, astonishing variety, and imminent peril: the giant Komodo dragon of Indonesia, the helpless but loveable Kakapo of New Zealand, the blind river dolphins of China, the white rhinos of Zaire, the rare birds of Mauritius island in the Indian Ocean. Hilarious and poignant—as only Douglas Adams can be—Last Chance to See is an entertaining and arresting odyssey through the Earth’s magnificent wildlife galaxy. Praise for Last Chance to See “Lively, sharply satirical, brilliantly written . . . shows how human care can undo what human carelessness has wrought.”—The Atlantic “These authors don’t hesitate to present the alarming facts: More than 1,000 species of animals (and plants) become extinct every year. . . . Perhaps Adams and Carwardine, with their witty science, will help prevent such misadventures in the future.”—Boston Sunday Herald “Very funny and moving . . . The glimpses of rare fauna seem to have enlarged [Adams’s] thinking, enlivened his world; and so might the animals do for us all, if we were to help them live.”—The Washington Post Book World “[Adams] invites us to enter into a conspiracy of laughter and caring.”—Los Angeles Times “Amusing . . . thought-provoking . . . Its details on the heroic efforts being made to save these animals are inspirational.”—The New York Times Book Review
Download or read book Stocks And Forex Trading How To Win written by Daryl Guppy and published by World Scientific. This book was released on 2021-06-16 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dreaming of becoming a successful trader? Daryl Guppy and Karen Wong show you the steps that will allow you to turn part-time trading into a successful income stream.Wong's unique approach uses a stock exchange-based Trading Game simulation as an arena for stress testing trading ideas before risking real cash. This is a serious training method. Wong reveals the essential lessons underpinning survival and success in modern trading markets. She shows how sensible use of derivatives like contract for differences (CFD) enhance returns from trading ideas. Wong takes you through the steps she followed to turn an ambition into a reality. Based on her experience, using Guppy trading methods and her own trading methods, she shows mistakes to avoid and some shortcuts to success.Guppy shows how to adapt your stock trading skills to trading the foreign exchange (Forex) market using methods suitable for a part-time trader. This includes a full explanation of a trading approach for Forex, commodities, and indices. This new trading method identifies high probability trades with well-defined exit targets. This method is designed for time-poor traders who want to limit time risk in the market.Guppy and Wong explain how charting and technical analysis methods are easily applied to improve trade identification, trade management, and profit taking. The discussion is illuminated with real trades so you can identify the features of success, and also the warning signs of failure.Modern markets call for a new mixture of trade methods to make the best use of new trading instruments like CFDs and the increasingly accessible Forex market. You can trade part-time and make a decent second income. Guppy and Wong give you the benefit of their experience and the tools to make this dream a reality.Related Link(s)
Download or read book Ultimate Questions written by John Blanchard and published by EP BOOKS. This book was released on 2009-07-01 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new edition as a welcome addition to the Ultimate Questions family. Designed especially to fit in a shirt pocket or handbag with ease and comfort, easily accessible and ready to read! This 3' x 4' book with spine has a full colour glossy cover. The inside 64 pages are in black and white and include new updated images to accompany the original text.
Download or read book Philosophy and The Hitchhiker s Guide to the Galaxy written by N. Joll and published by Springer. This book was released on 2016-04-30 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Hitchhiker's Guide to the Galaxy provides an excellent way of looking at some intriguing issues in philosophy, from vegetarianism and Artificial Intelligence to God, space and time. This is an entertaining yet thought provoking volume for students, philosophers and fans of The Hitchhiker's series.
Download or read book On Suicide written by John Miller and published by . This book was released on 1992 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: An anthology of insightful reflections on the concept of suicide includes passages from the poetry of Sylvia Plath, commentary by William Styron, a glimpse at the constructed literary despair of Madame Bovary, and other selections.
Download or read book Smithsonian Q A American Art and Artists written by Tricia Wright and published by Harper Collins. This book was released on 2007-07-24 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering topics from the natural to the historical and beyond, the Smithsonian Q & A books are essential for any family reference shelf. Questions and answers are authoritative and accessible. Full–color illustrations and the Q & A format enable users to learn all about their favorite creatures and subjects. SMITHSONIAN Q & A: AMERICAN ART will cover the history of American art and artists from the eighteenth century to the present. The book will encompass the visual arts, including painting, photography, and sculpture, and will feature prominent movements as well as artists from a variety of backgrounds.
Download or read book The Ultimate Why Question written by John F. Wippel and published by CUA Press. This book was released on 2011-06-08 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume gathers studies by prominent scholars and philosophers about the question how have major figures from the history of philosophy, and some contemporary philosophers, addressed "the ultimate why question": why is there anything at all rather than nothing whatsoever?
Download or read book The Meaning of Life and Death written by Michael Hauskeller and published by Bloomsbury Publishing. This book was released on 2019-09-19 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the point of living? If we are all going to die anyway, if nothing will remain of whatever we achieve in this life, why should we bother trying to achieve anything in the first place? Can we be mortal and still live a meaningful life? Questions such as these have been asked for a long time, but nobody has found a conclusive answer yet. The connection between death and meaning, however, has taken centre stage in the philosophical and literary work of some of the world's greatest writers: Fyodor Dostoyevsky, Leo Tolstoy, Soren Kierkegaard, Arthur Schopenhauer, Herman Melville, Friedrich Nietzsche, William James, Ludwig Wittgenstein, Marcel Proust, and Albert Camus. This book explores their ideas, weaving a rich tapestry of concepts, voices and images, helping the reader to understand the concerns at the heart of those writers' work and uncovering common themes and stark contrasts in their understanding of what kind of world we live in and what really matters in life.
Download or read book Winning on Purpose written by Fred Reichheld and published by Harvard Business Press. This book was released on 2021-12-07 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.
