Download or read book Secrets of the Secret Service written by Gary J. Byrne and published by Center Street. This book was released on 2018-01-02 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author of the #1 New York Times bestseller CRISIS OF CHARACTER comes an explosive new exposé of the Secret Service. The United States Secret Service is tasked with protecting our Presidents, their families, and the complex in which they live and work. Given this important mission, world stability rests upon the shoulders of its agents. In his new book, former Secret Service officer Gary Byrne takes readers behind the scenes to understand the agency's history and today's security failings that he believes put Americans at risk The American public knows the stories of Secret Service heroism, but they don't know about the hidden legacy of problems that have plagued the agency ever since its creation. Gary Byrne says that decades of catastrophic public failures, near misses, and bureaucratic and cultural rot threaten to erode this critical organization from the inside out. Today, as it works to protect President Trump, the Secret Service stands at a crossroads, and the time needed to choose the right course is running out. Agents and officers are leaving the Secret Service in droves, or they're being overworked to the point where they lose focus on the job. Management makes decisions based on politics, not the welfare of their employees. Byrne believes that this means danger for the men and women of the Secret Service, danger for the President they protect, and danger for the nation. In this book, he shares what he has witnessed and learned about the Secret Service with the hope that the problems of this most important agency can be fixed before it's too late.
Download or read book Zero Fail written by Carol Leonnig and published by Random House. This book was released on 2021-05-18 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • “This is one of those books that will go down as the seminal work—the determinative work—in this field. . . . Terrifying.”—Rachel Maddow The first definitive account of the rise and fall of the Secret Service, from the Kennedy assassination to the alarming mismanagement of the Obama and Trump years, right up to the insurrection at the Capitol on January 6—by the Pulitzer Prize winner and #1 New York Times bestselling co-author of A Very Stable Genius and I Alone Can Fix It NAMED ONE OF THE BEST BOOKS OF THE YEAR BY THE WASHINGTON POST Carol Leonnig has been reporting on the Secret Service for The Washington Post for most of the last decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today—from a toxic work culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws. But the Secret Service wasn’t always so troubled. The Secret Service was born in 1865, in the wake of the assassination of Abraham Lincoln, but its story begins in earnest in 1963, with the death of John F. Kennedy. Shocked into reform by its failure to protect the president on that fateful day in Dallas, this once-sleepy agency was radically transformed into an elite, highly trained unit that would redeem itself several times, most famously in 1981 by thwarting an assassination attempt against Ronald Reagan. But this reputation for courage and excellence would not last forever. By Barack Obama’s presidency, the once-proud Secret Service was running on fumes and beset by mistakes and alarming lapses in judgment: break-ins at the White House, an armed gunman firing into the windows of the residence while confused agents stood by, and a massive prostitution scandal among agents in Cartagena, to name just a few. With Donald Trump’s arrival, a series of promised reforms were cast aside, as a president disdainful of public service instead abused the Secret Service to rack up political and personal gains. To explore these problems in the ranks, Leonnig interviewed dozens of current and former agents, government officials, and whistleblowers who put their jobs on the line to speak out about a hobbled agency that’s in desperate need of reform. “I will be forever grateful to them for risking their careers,” she writes, “not because they wanted to share tantalizing gossip about presidents and their families, but because they know that the Service is broken and needs fixing. By telling their story, they hope to revive the Service they love.”
Download or read book In the President s Secret Service written by Ronald Kessler and published by Forum Books. This book was released on 2010-08-03 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: After conducting exclusive interviews with more than one hundred current and former Secret Service agents, bestselling author and award-winning reporter Ronald Kessler reveals their secrets for the first time. Never before has a journalist penetrated the wall of secrecy that surrounds the U.S. Secret Service, that elite corps of agents who pledge to take a bullet to protect the president and his family. Kessler portrays the dangers that agents face and how they carry out their missions--from how they are trained to how they spot and assess potential threats. With fly-on-the-wall perspective, he captures the drama and tension that characterize agents’ lives and reveals what they have seen, providing startling, previously untold stories about the presidents, from John F. Kennedy and Lyndon Johnson to George W. Bush and Barack Obama, as well as about their families, Cabinet officers, and White House aides.
Download or read book In the Secret Service written by Jerry Parr and published by Tyndale House Publishers, Inc.. This book was released on 2013-09-20 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: Meet Jerry Parr. In 1981, he was the agent standing next to Ronald Reagan when John Hinckley, Jr., stepped out of the crowd, intent on killing the president. In the Secret Service is an adrenaline-filled ride through the life of the agent who saved Ronald Reagan’s life. Jerry spent much of his life as a silent eyewitness to history, with a gun at his fingertips. What motivates a man who is ready at a moment’s notice to step into the path of a bullet? In In the Secret Service, you’ll also follow Jerry’s inner journey. That journey led him from the halls of the powerful to the streets of the poor in Washington, D.C., to the mountain passes of war-torn El Salvador to help orphans. You won’t want to miss this insider’s perspective on the Secret Service and a look into the heart of a man who was—and is—ready to sacrifice himself for another. At times heart-pounding, at times heartrending, this richly textured memoir of a Secret Service Agent will first move you to the edge of your seat, then to the depths of your soul.
Download or read book I Am a Secret Service Agent written by Dan Emmett and published by Macmillan + ORM. This book was released on 2017-06-06 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Adapted from Within Arm'’s Length for a younger audience, a rare inside look at the Secret Service from an agent who protected Presidents George H. W. Bush, Bill Clinton, and George W. Bush. Dan Emmett was just eight years old when President John F. Kennedy was assassinated. From that moment forward, he knew he wanted to become a Secret Service agent, one of an elite group of highly trained men and women dedicated to preserving the life of the President of the United States at any cost, including sacrificing their own lives if necessary. Armed with single-minded determination and a never-quit attitude, he did just that. Selected over thousands of other highly qualified applicants to become an agent, he was eventually chosen to be one of the best of the best and provided protection worldwide for Presidents George Herbert Walker Bush, William Jefferson Clinton, and George W. Bush. I Am a Secret Service Agent skillfully describes the duties and challenges of conducting presidential advances, dealing with the media, driving the President in a bullet-proof limousine, running alongside him through the streets of Washington, and flying with him on Air Force One. With fascinating anecdotes, Emmett weaves keen insight into the unique culture and history of the Secret Service with the inner workings of the White House. I Am A Secret Service Agent is a must read for young adults interested in a career in federal law enforcement.
Download or read book Exceptional Service Exceptional Profit written by Leonardo Inghilleri and published by AMACOM. This book was released on 2010-04-14 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Download or read book Standing Next to History written by Joseph Petro and published by Macmillan. This book was released on 2007-04-01 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: A former Secret Service agent revisits his twenty-three-year career, including his time as Ronald Reagan’s bodyguard, in this “engaging” memoir (Publishers Weekly). Joseph Petro served for twenty-three years as a special agent in the United States Secret Service, eleven of them at the White House and four of those as the man on the shoulder of Ronald Reagan. From his days as an investigator in the field, to his time as the man on whom the life of the president depended, Petro’s journey through history is a singular look inside the most discreet law enforcement agency in the world; an unparalleled insight into Ronald and Nancy Reagan; plus an up-close-and-personal view of the late Pope John Paul II, whom Petro protected during his historic and extraordinary ten-day tour of the United States in 1987. The cast of characters in these never-before-told stories ranges from the Reagans and the Pope, to Frank Sinatra, Bob Hope, Mikhail Gorbachev, Fidel Castro, Margaret Thatcher, François Mitterrand, the Shah of Iran, George H. W. Bush, Dan and Marilyn Quayle, Henry Kissinger, Nelson Rockefeller, Gerald Ford, and would-be assassins. “A close-in view of how ‘the Great Communicator’ charmed critics and won loyal followers.” —The Christian Science Monitor “A fascinating portrait of Secret Service life.” —Library Journal
Download or read book The Secrets of the FBI written by Ronald Kessler and published by Forum Books. This book was released on 2012-08-07 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times bestselling author reveals the FBI’s most closely guarded secrets, with an insider look at the bureau’s inner workings and intelligence investigations. Based on inside access and hundreds of interviews with federal agents, the book presents an unprecedented, authoritative window on the FBI's unique role in American history. From White House scandals to celebrity deaths, from cult catastrophes to the investigations of terrorists, stalkers, Mafia figures, and spies, the FBI becomes involved in almost every aspect of American life. Kessler shares how the FBI caught spy Robert Hanssen in its midst as well as how the bureau breaks into homes, offices, and embassies to plant bugging devices without getting caught. With revelations about the raid on Osama bin Laden's compound, the recent Russian spy swap, Marilyn Monroe's death, Vince Foster’s suicide, and even J. Edgar Hoover, The Secrets of the FBI presents headline-making disclosures about the most important figures and events of our time.
Download or read book Service Slave Secrets written by Hannah The Scribe and published by Independently Published. This book was released on 2021-06-23 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: With sections on 24/7, CNC, Protocol, Service, Submission, and more, this full length book contains the contents of the first two years of the blog Service Slave Secrets, revitalized for print form. From theory to practical guides, with a hint of memoir, there's a bit of everything in this collection with fifty pieces including "'But How Do You Just Hang Out?': High Protocol in 24/7 Dynamics", "Some Services S-Types Can Offer", and "What Protocol Really Says", from the blog thousands have enjoyed.
Download or read book The Secret War written by George C. Chalou and published by DIANE Publishing. This book was released on 1995-12 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: The proceedings of the first major scholarly conference on the OSS, which was in existence from 1941 through 1945. Includes 24 papers presented by veterans and historians of the OSS. Offers new insights into the activities and importance of the U.S.'s first modern national intelligence agency. Discusses: the U.S. on the brink of war; the operations of the OSS at the headquarters level and in the field throughout Western Europe, the Balkans, and Asia. Also explores the legacy of the OSS. Contributors include: Arthur Schlesinger, Jr., William Colby, Walt W. Rostow, Robin Winks, and Aline, Countess of Romanones.
Download or read book Service Included written by Phoebe Damrosch and published by Harper Collins. This book was released on 2009-10-13 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: A head server at a renowned NYC restaurant dishes out stories and trade secrets from the world of fine dining in this behind-the-scenes memoir. While recent college grad Phoebe Damrosch was figuring out what to do with her life, she supported herself by working as a waiter. Before long she was a captain at the legendary four-star restaurant Per Se, the culinary creation of master chef Thomas Keller. Service Included is the story of her experiences there: her obsession with food, her love affair with a sommelier, and her observations of the highly competitive and frenetic world of fine dining. Along the way, she provides insider dining tips, such as: Never ask your waiter what else he or she does. Never send something back after eating most of it. Never make gagging noises when hearing the specials—someone else at the table might like to order one.
Download or read book Body of Secrets written by James Bamford and published by Anchor. This book was released on 2007-12-18 with total page 782 pages. Available in PDF, EPUB and Kindle. Book excerpt: The National Security Agency is the world’s most powerful, most far-reaching espionage. Now with a new afterword describing the security lapses that preceded the attacks of September 11, 2001, Body of Secrets takes us to the inner sanctum of America’s spy world. In the follow-up to his bestselling Puzzle Palace, James Banford reveals the NSA’s hidden role in the most volatile world events of the past, and its desperate scramble to meet the frightening challenges of today and tomorrow. Here is a scrupulously documented account—much of which is based on unprecedented access to previously undisclosed documents—of the agency’s tireless hunt for intelligence on enemies and allies alike. Body of secrets is a riveting analysis of this most clandestine of agencies, a major work of history and investigative journalism. A New York Times Notable Book
Download or read book Secrets and Truth written by Katherine Verdery and published by Central European University Press. This book was released on 2014-02-28 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nothing in Soviet-style communism was as shrouded in mystery as its secret police. Its paid employees were known to few and their actual numbers remain uncertain. Its informers and collaborators operated clandestinely under pseudonyms and met their officers in secret locations. Its files were inaccessible, even to most party members. The people the secret police recruited or interrogated were threatened so effectively that some never told even their spouses, and many have held their tongues to this day, long after the regimes fell. With the end of communism,ÿmany ofÿtheÿnewly established governments?among them Romania?s?opened their secret police archives. From those files,ÿas well asÿher personal memories, the author has carried out historical ethnography of the Romanian Securitate.ÿSecrets and Truthsÿis not only of historical interest but has implications for understanding the rapidly developing ?security state? of the neoliberal present. ÿ
Download or read book The Service Culture Handbook written by Jeff Toister and published by . This book was released on 2017-03-23 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute
Download or read book The President s Book of Secrets written by David Priess and published by PublicAffairs. This book was released on 2016-03-01 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every president has had a unique and complicated relationship with the intelligence community. While some have been coolly distant, even adversarial, others have found their intelligence agencies to be among the most valuable instruments of policy and power. Since John F. Kennedy's presidency, this relationship has been distilled into a personalized daily report: a short summary of what the intelligence apparatus considers the most crucial information for the president to know that day about global threats and opportunities. This top-secret document is known as the President's Daily Brief, or, within national security circles, simply "the Book." Presidents have spent anywhere from a few moments (Richard Nixon) to a healthy part of their day (George W. Bush) consumed by its contents; some (Bill Clinton and George H. W. Bush) consider it far and away the most important document they saw on a regular basis while commander in chief. The details of most PDBs are highly classified, and will remain so for many years. But the process by which the intelligence community develops and presents the Book is a fascinating look into the operation of power at the highest levels. David Priess, a former intelligence officer and daily briefer, has interviewed every living president and vice president as well as more than one hundred others intimately involved with the production and delivery of the president's book of secrets. He offers an unprecedented window into the decision making of every president from Kennedy to Obama, with many character-rich stories revealed here for the first time.
Download or read book The Kennedy Detail written by Gerald Blaine and published by Simon and Schuster. This book was released on 2011-11-15 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: Documents the events leading up to and following the assassination of the thirty-fifth president as revealed by the Secret Service agents who were present, in an account that also draws on letters written by Jackie Kennedy in the immediate aftermath and other previously undisclosed sources.
Download or read book The First Family Detail written by Ronald Kessler and published by Forum Books. This book was released on 2015-07-28 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • “Ron Kessler appears to get everything first.”—Slate As in a play, presidents, vice presidents, and presidential candidates perform onstage for the public and the media. What the nation’s leaders are really like and what goes on behind the scenes remain hidden. Secret Service agents have a front-row seat on their private lives and those of their wives and children. Crammed with new headline-making revelations, The First Family Detail by New York Times bestselling author Ronald Kessler tells that eye-opening, uncensored story. The First Family Detail reveals: • Vice President Joe Biden regularly orders the Secret Service to keep his military aide with the nuclear football a mile behind his motorcade, potentially leaving the country unable to retaliate in the event of a nuclear attack. • Secret Service agents discovered that former president Bill Clinton has a blond mistress—code-named Energizer by agents—who lives near the Clintons’ home in Chappaqua, New York. • The Secret Service covered up the fact that President Ronald Reagan’s White House staff overruled the agency to let unscreened spectators get close to Reagan as he left the Washington Hilton, allowing John W. Hinckley Jr. to shoot the president. • Because Hillary Clinton is so nasty to agents, being assigned to her protective detail is considered a form of punishment and the worst assignment in the Secret Service. “Kessler’s such a skilled storyteller, you almost forget this is dead-serious nonfiction.”—Newsweek
