Download or read book The Role of Emotional Self efficacy and Emotional Intelligence in Workplace Incivility and Workplace Satisfaction written by Beverley Anne Kirk and published by . This book was released on 2006 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: The studies in this thesis focused on: 1) the development and validation of a measure of emotional self-efficacy, 2) examining the paths between emotional self-efficacy, emotional intelligence, negative and positive affect, and the three workplace outcomes (workplace incivility perpetration, workplace incivility victimization and job satisfaction), and 3) decreasing workplace incivility and increasing job satisfaction through an intervention designed to increase emotional self-efficacy.

Download or read book Understanding the Role of Workplace Incivility in Employee Emotional Exhaustion Perspective taking Intention and Customer Satisfaction in the Australian Services Context with a Range of Mediation and Moderation Analyses written by Hasnain Bashir and published by . This book was released on 2021 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Objective: The purpose of this study is to understand the role and effect of workplace incivility on employee emotional exhaustion, personality traits, customer satisfaction, employee self-worth, self-efficacy and perspective-taking intention. This study, in its exploration of past literature and based on the theoretical model of workplace incivility, recognised the research gaps and proposed new models. The study proposed three different models; two for the evaluation of employee incivility and the third focused on customer incivility. The first model tests the impact of employees' self-esteem on their work ethic, self- efficacy and satisfaction. It also tests the moderating influence of various types of incivility and the mediating effect of employee satisfaction. The second model explores the impact of various types of incivility on employee incivility. It also explores the moderating influence of gender and the moderating effects of personality traits, (a) neuroticism and (b) conscientious, in the relationship between various types of incivility. The third model tests the impact of employee incivility on customers' feeling of self-worth and the impact of employee self- efficacy on customers' perspective-taking intention. The model also tests the moderating effect of personality traits, the mediating influence of self-worth and the mediating influence of perspective-taking intention. Methodology: The study selected quantitative research methodology to analyse research models. A convenience sampling technique and non-probability sampling technique is used for sample collection. A survey questionnaire is integrated for the collection of primary data. Two separate questionnaires were designed and distributed having Likert scale. The study was carried out among a set of two different samples: customers and employees working in the Australian services sector. Major Findings: In total, 226 responses were received from the customer incivility questionnaire (74.33% response rate) and 412 responses from the employee incivility questionnaire (68.6% response rate). The completed questionnaires were gathered and analysed using SmartPLS data analysis tools. All three models revealed statistically significant results. The study has significant findings that can be useful for Australian services sector employees in controlling different types of incivility behaviour. Conclusion: For study 1: impact of employee self-esteem on employee perspective taking intention lead to the acceptance of H1 to H5. H6 to H8 acceptance reveals that employee satisfaction is a significant mediator. H9 to H13 testing reveals that gender is a significant moderator with male employees ()-value=4.51 and &-value=O.OOO) significantly have higher impact than their counterpart female employees ()-value=O.44 and &-value=O.653). For study 2: all co-worker incivility ()-value=6.27 and &-value=O.OOO), customer incivility ()-value=3.87 and &-value=O.OOO), supervisor incivility ()-value=2.86 and &-value=O.OO4) and e-incivility ()- value=4.59 and &-value=O.OOO) have significant impact on employee incivility and therefore, accepting hypotheses H14, H15, H16, H17 and H18. Gender is found to be a significant moderator and accepting hypothesis H19. For study 3: The partial least squares (PLS) output in Table 4.2 shows that employee incivility has significant positive impact on customers' self- worth (&-value=O.OO1; )-value=3.357); customer intention for perspective taking to customer satisfaction (&-value=O.OOO; )-value=4.275) and customer self-efficacy to perspective taking (&-value=O.O18; )-value=2.367), which lead to accept hypotheses H26, H28 and H29.Managerial Implications & Major Contributions: This study contributed to the incivility literature in a unique manner, while explaining the relationships from the customer satisfaction and customer's intension of perspective taking. The study explains how a negative spiral of incivility can take a positive turn. This study is motivated to bring evidence related to workplace incivility and signify the need to have policies that foster civil behaviours and negate uncivil acts within the work environment, for the well-being of the employees. Future Directions: The study presents interesting statistics about workplace incivility in Australian workplaces which can help policy makers in developing effective policies to control workplace incivility.

Download or read book Emotion and Performance written by Neal M. Ashkanasy and published by CRC Press. This book was released on 2021-12-24 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this special issue, five papers address the study of emotions from a variety of viewpoints. Two are theoretical essays that deal respectively with emotion and creativity and the relationships between individual and team performance. Three are empirical studies that canvas the emotion-performance nexus across levels of analysis: within-person, between-person, and in groups. Between them, the five papers present a strong case for the nexus of emotions and performance, but more importantly provide a platform for potentially fruitful future research in this burgeoning area.

Download or read book Emotions in Groups Organizations and Cultures written by Charmine E. J. Härtel and published by Emerald Group Publishing. This book was released on 2009-07-09 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: The study of emotions in organizations is unlocking exciting insights into why employees behave as they do in groups, organizations and in different cultural contexts. This title showcases a collection of the work advancing knowledge and practice in these areas.

Download or read book Linking Emotional Intelligence and Performance at Work written by Vanessa Urch Druskat and published by Psychology Press. This book was released on 2013-04-15 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this edited volume, leading edge researchers discuss the link between Emotional Intelligence (EI) and workplace performance. Contributors from many areas such as social science, management (including organizational practitioners), and psychologists have come together to develop a better understanding of how EI can influence work performance, and whether research supports it. A unique feature of this book is that it integrates the work of social scientists and organizational practitioners. Their mutual interests in EI provide a unique opportunity for basic and applied research and practices to learn from one another in order to continually refine and advance knowledge on EI. The primary audience for this book is researchers, teachers, and students of psychology, management, and organizational behavior. Due to its clear practical applications to the workplace, it will also be of interest to organizational consultants and human resource practitioners.

Download or read book The Challenges of Academic Incivility written by Yariv Itzkovich and published by Springer Nature. This book was released on 2020-05-12 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book introduces readers with theory and empirical findings related to uncivil behaviour in academic settings and discusses its precursors, implications and remedies. In the first part, we define academic incivility, its manifestations and dimensions, while distinguishing between academic incivility and workplace incivility. We then discuss the prevalence of faculty incivility (FI) and students’ incivility (SI) in academic settings and focus on the dyadic relationships between faculty and students in the broader context of incivility in academia, with an added focus on faculty incivility. The second part introduces the main contributors to academic incivility. Personal factors, in this case, social-emotional competencies, and contextual factors, in this case, learning environments, are explored by combining up-to-date research data, personal stories and interviews with lecturers and students. A deep understanding of the precursors of academic incivility is critical to the examination of possible coping strategies within academic settings and elsewhere. In the third part, we explore the potential and practical remedies that can mitigate incivility in academic settings and, in particular, the enhancement of emotional and social competencies and the modification of learning environments.

Download or read book Research Anthology on Changing Dynamics of Diversity and Safety in the Workforce written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-07-16 with total page 2129 pages. Available in PDF, EPUB and Kindle. Book excerpt: The recent COVID-19 pandemic has emphasized the importance of safety and ergonomics in the workplace. From work-life balance and mental health to risk prevention, maintaining a healthy and happy workforce has become essential for the progress of every company. Moreover, ensuring inclusive spaces has become a pillar of business with some worrying that the diversity agenda will be overshadowed by the recent pandemic. It is imperative that current research is compiled that sheds light on the advancements being made in promoting diversity and wellbeing in the modern workforce. The Research Anthology on Changing Dynamics of Diversity and Safety in the Workforce is a comprehensive reference source that provides the latest emerging research on diversity management and initiatives as well as occupational health and safety practices in the workplace. These concepts are necessary for global workplaces to remain safe, efficient, and inclusive. Covering topics such as employee equity, human resources practices, and worker wellbeing, this anthology provides an excellent resource for researchers, human resources personnel, managers, safety officers, policymakers, CEOs, students, professors, and academicians.

Download or read book Using Emotional Intelligence in the Workplace written by Meloney Sallie-Dosunmu and published by Association for Talent Development. This book was released on 2014-08-05 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in the workplace requires more than strong job skills and business savvy. It also requires emotional intelligence. Sometimes called EQ, emotional intelligence is the ability to understand and respond appropriately to your own and others’ emotions. “Using Emotional Intelligence in the Workplace” provides an overview of emotional intelligence and explains how to build important EQ skills. In this issue of TD at Work, you will find: · descriptions of emotional intelligence competencies · a personal EQ assessment · steps for developing emotional intelligence · explorations of workplace trends · stories of employees and leaders learning to manage emotions.

Download or read book Impact Of Self Efficacy And Emotional Intelligence On Conflict Handling Intensions Decision Making Styles And Personal Strain Among Managerial Level Employees In Different Organizations written by Ravindra Bukkapatnam and published by BFC Publications. This book was released on 2023-07-28 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Essentials of Organizational Behavior written by Terri A. Scandura and published by SAGE Publications. This book was released on 2017-12-13 with total page 946 pages. Available in PDF, EPUB and Kindle. Book excerpt: Concise, practical, and based on the best available research, Essentials of Organizational Behavior: An Evidence-Based Approach, Second Edition equips students with the necessary skills to become effective leaders and managers. Author Terri A. Scandura uses an evidence-based approach to introduce students to new models proven to enhance the well-being, motivation, and productivity of people in the work place. Experiential exercises, self-assessments, and a variety of real-world cases and examples provide students with ample opportunity to apply OB concepts and hone their critical thinking abilities. New to this Edition A new Emotions and Moods chapter delves into important topics like emotional intelligence, emotional contagion, and affective neuroscience. A new Power and Politics chapter unpacks the most effective influence strategies and helps students develop their political skills. A stremlined table of contents now combines perception and decision making in a single chapter and change and stress in a single chapter. New case studies, including some from SAGE Business Cases for the Interactive eBook, on topics such as virtual teams, equal pay and the gender wage gap, and the use of apps at work introduce timely and relevant discussions to help foster student engagement. The new edition has been rigorously updated with the latest research throughout and includes expanded coverage of Machiavellian leadership, ethical decision making, and organizational design through change. New Best Practices and Research in Action boxes as well as new Toolkit Activities and Self-Assessments have been added to make the text even more hands-on and practical.

Download or read book Emotional Intelligence and Stress Management at the Workplace written by David Rewayi Mpunwa and published by GRIN Verlag. This book was released on 2020-05-27 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2020 in the subject Health - Stress management, , course: Research Paper, language: English, abstract: The desideratum of the discourse is aimed to determine stress management and emotional intelligence at the workplace, especially with a global pandemic at hand. The global pandemic Coronavirus has arguably ushered in stress and global crisis in the economy and health sector. The crisis results from the collision of vulnerabilities and specific trigger events. The crisis triggers are unpredictable and predicting the timing of a crisis is a fool ‘s errand. Anyone can become splenetic that is easy. However, to be ferocious with the right staff, to the right extent, at the correct time, for the correct purpose, and correctly, this is not burdensome. Emotional intelligence has been demonstrated to be one of the essential determinants for effective leadership. First-line supervisors who appreciate and employ their emotional intelligence in the workplace are more procumbent, and recumbent to retain their staff, enjoy greater collaboration, commitment, and to experience increases in co-worker performance. Academic intelligence has infinitesimal to do with emotional life. The sagacity among us can founder on the shallow of unbridled passions and boisterous impulses; people with high IQ can be remarkedly poor pilots of their private lives. To know that employees are valedictorian is to know they are vastly good at achievement as evaluated by grades. It does not unravel about how they boomerang to the vicissitudes of life. Emotionally intelligent women employee, by juxtaposition, be inclined to be assertive and express their sentiments directly, and to feel unequivocal about themselves; life holds nuts and bolts for them. Like the men, they are cordial, gregarious, and express their ethos appropriately; they roll with punches well to stress. We discovered that 68% are extremely and highly worried of the devastating effects of the pandemic of mass destruction. A stress prevention strategy coupled with coping strategies such as the employment of Wellness programs, breathing, peer support, counselling, religion, exercising, encouraging holiday to the beach and meditation to be employed by Secretaries. Cognitive coping and active coping strategies can be encouraged to Secretaries.

Download or read book Emotional Labor in the 21st Century written by Alicia Grandey and published by Routledge. This book was released on 2013-05-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

Download or read book An Introduction to Emotional Intelligence written by Lorraine Dacre Pool and published by John Wiley & Sons. This book was released on 2018-04-18 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bridges the gap between the scholarly literature and "pop-psych" books on EI Emotional Intelligence (EI) has become a topic of vast and growing interest worldwide and is concerned with the ways in which we perceive, identify, understand, and manage emotions. It is an aspect of individual difference that can impact a number of important outcomes throughout a person's lifespan. Yet, until now there were no authoritative books that bridge the gap between scholarly articles on the subject, often published in obscure professional journals, and the kind of books found in the "pop-psych" sections of most large bookstores. This book fills that gap, addressing the key issues from birth through to old age, including the impact of EI on child development, social relationships, the workplace, and health. It is a useful introduction to the academic study of EI, including its history as a concept. Featuring contributions by an international team of EI researchers, this thought provoking and informative book offers students, educators, mental health professionals, and general readers a comprehensive, critical, and accessible introduction to state-of-the-art EI theory and research. From the historical origins of EI to its contemporary applications across an array of domains, An Introduction to Emotional Intelligence explores what the research evidence tells us about it, why it is important, and how it is measured. Throughout each chapter any potentially tricky words or concepts are highlighted and explained. And, most chapters feature activities to spur further reflection on the subject matter covered as well as ideas on how to apply aspects of EI to various questions or problems arising in the readers’ lives. Features contributions from expert authors from around the world with experience of researching and teaching EI theory and practice Makes EI concepts, foundations, research, and theory accessible to a wider audience of readers than ever before Explores EI's roots in psychological thinking dating back to early 20th century and considers the reasons for its widespread popularity in contemporary times Reviews the latest research into the constructs of ability EI and trait EI and their validity in relation to health, wellbeing, social relationships, academic, and work performance An Introduction to Emotional Intelligence is fascinating and informative reading and a source of practical insight for students of psychology, management and leadership, education, social work and healthcare, and those working in education, health settings and in psychological counseling professions.

Download or read book Make Your Workplace Great written by Steven J. Stein and published by John Wiley & Sons. This book was released on 2009-01-26 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: What Steven J. Stein found out about creating and sustaining great workplaces The proprietary and cutting-edge research carried out by the author led to outcomes that shed new light on management practice and strategy. The 7 Keys presented in this book, when implemented, will produce immediate results and long-term enhanced performance. You will be privy to what the author has learned about the changing workplace and the role leaders play in maximizing their workforce. You can fill an organization with all the intelligent and highly educated people you want, but without the right culture and discipline, your chances of success are in doubt. Use this book to see how your organization measures up to the 7 Keys and implement the necessary changes to make your workplace a happier and more productive one. The 7 keys Hire capable people who love the work they do and show how they contribute to the bigger picture. Compensate people fairly. Don't overwork (or underwork) people. Build strong teams with shared purpose and viable goals. Make sure managers can manage. Treat people with respect and leverage their unique talents. Be proactively responsible by doing the right things to win the hearts and minds of your people.

Download or read book The Cambridge Handbook of Workplace Affect written by Liu-Qin Yang and published by Cambridge University Press. This book was released on 2020-07-16 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you struggling to improve a hostile or uncomfortable environment at work, or interested in how such tension can arise? Experts in organizational psychology, management science, social psychology, and communication science show you how to implement interventions and programs to manage workplace emotion. The connection between workplace affect and relevant challenges in our society, such as diversity and technological changes, is undeniable; thus learning to harness that knowledge can revolutionize your performance in tackling workday issues. Applying major theoretical perspectives and research methodologies, this book outlines the concepts of display rules, emotional labor, work motivation, well-being, and discrete emotions. Understanding these ideas will show you how affect can promote team effectiveness, leadership, and conflict resolution. If you require a foundation for understanding workplace affect or a springboard into deeper, more interdisciplinary research, this book presents an integrative approach that is indispensable.

Download or read book The Wiley Blackwell Handbook of Individual Differences written by Tomas Chamorro-Premuzic and published by John Wiley & Sons. This book was released on 2015-06-22 with total page 854 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Wiley-Blackwell Handbook of Individual Differences provides a comprehensive, up-to-date overview of recent research, current perspectives, practical applications, and likely future developments in individual differences. Brings together the work of the top global researchers within the area of individual differences, including Philip L. Ackerman, Ian J. Deary, Ed Diener, Robert Hogan, Deniz S. Ones and Dean Keith Simonton Covers methodological, theoretical and paradigm changes in the area of individual differences Individual chapters cover core areas of individual differences including personality and intelligence, biological causes of individual differences, and creativity and emotional intelligence

Download or read book Experiencing and Managing Emotions in the Workplace written by Neal M. Ashkanasy and published by Emerald Group Publishing. This book was released on 2012-06-20 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and is augmented with invited chapters by leading scholars in the field. It focuses on the experience, dynamics and regulation of emotion and the emotionally intelligent organization.