Download or read book The Role of Emotional Intelligence in Effective and Efficient Financial Service Delivery in the Banking Sector written by Wakawa Musa and published by . This book was released on 2020 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: This project is undertaken on the role of emotional intelligence in effective and efficient financial service delivery in the Banking Sector. It was a survey study that implored questionnaire administration for primary data collection. Collected data were analyzed descriptively and inferentially. Test of hypothesis was done using the Chi Square statistical model. The result shows that emotional intelligence significantly influences the level of effective and efficient financial service delivery in the Banking Sector. It also revealed that emotional intelligence can be acquired through a deliberate periodic training of employees. The study equally found out that there are other factors that impedes effective and efficient financial service delivery in the Banking Sector. Based on the findings, it was concluded that emotional intelligence is necessary requirement for Bank operators to acquire in order to effectively and efficiently improve their financial services. Hence, the study recommends that Banks should deliberately include in their overall policies training programmes that considers developing emotional intelligence skills in their employees.
Download or read book The Role of Emotional Intelligence in Effective and Efficient Financial Service Delivery in the Banking Sector written by Musa Hyelladzira Wakawa and published by . This book was released on 2020 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: This project is undertaken on the role of emotional intelligence in effective and efficient financial service delivery in the Banking Sector. It was a survey study that implored questionnaire administration for primary data collection. Collected data were analyzed descriptively and inferentially. Test of hypothesis was done using the Chi Square statistical model. The result shows that emotional intelligence significantly influences the level of effective and efficient financial service delivery in the Banking Sector. It also revealed that emotional intelligence can be acquired through a deliberate periodic training of employees. The study equally found out that there are other factors that impedes effective and efficient financial service delivery in the Banking Sector. Based on the findings, it was concluded that emotional intelligence is necessary requirement for Bank operators to acquire in order to effectively and efficiently improve their financial services. Hence, the study recommends that Banks should deliberately include in their overall policies training programmes that considers developing emotional intelligence skills in their employees.
Download or read book Unequaled written by James A. Runde and published by John Wiley & Sons. This book was released on 2016-08-18 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: The real secret to career success and what it takes to get ahead is EQ UNEQUALED is the client service professional's guide to getting ahead and achieving professional goals. You're smart and hard working, but guess what—so is everyone else. So how do you stand out? You need to distinguish yourself in order to get ahead, but simply being good at your job is not enough. Moving up is about soft skills, networking, client connections, emotional intelligence, and your personal reputation. This book is a frank and candid guide to what it really takes to succeed in the field, packed with insights, stories, and actionable tips based on the author's 40 years at Morgan Stanley. You'll learn how to lead, when to follow, and how to build the reputation you need to get ahead in a competitive field. This book shows you how to step up your relationships, strengthen your soft skills, and build your brand for success. Differentiate yourself and expand your career Build relationships through planning and preparation and deliver commercial results Lead effectively, increase productivity, and build a better work environment Build, enhance, and leverage your personal brand to support your own success Network effectively to find mentors and sponsors Realizing your career goals means being visible, having influence, and crafting a reputation as a valuable contributor while delivering outstanding results. UNEQUALED shows you how to adapt yourself, collaborate with colleagues, influence clients, and become an excellent boss.
Download or read book Industrial and Organizational Psychology written by Prof. Dr. Bilal Semih Bozdemir and published by Prof. Dr. Bilal Semih Bozdemir. This book was released on with total page 547 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within a few years of SIOP's founding, other organizations emerged, reflecting an expanding interest in specialized areas of I-O Psychology. The American Society for Training and Development (ASTD), now known as the Association for Talent Development (ATD), was founded in 1944. It focused on the professional development of trainers and facilitators, emphasizing the need for psychological principles in training programs. This organization served as a vital resource for I-O psychologists whose work intersected with training and development. Another critical player in the post-war era was the International Association for Applied Psychology (IAAP), established in 1920 but revitalized after the war. This organization sought to promote the application of psychological principles across different cultural and organizational contexts, thereby positioning I-O Psychology on a global stage. The IAAP facilitated international research collaborations and conferences that allowed practitioners to share insights drawn from various cultural perspectives, thereby enriching the field. The establishment and growth of these professional organizations sparked a proliferation of research and scholarship in I-O Psychology. They provided the infrastructure for professional certifications and guidelines that defined competencies and ethical standards within the discipline. Among the foremost initiatives was the introduction of certification programs that validated the expertise of I-O psychologists, ensuring that practitioners met the discipline’s evolving professional standards.
Download or read book A Study on Identifying the Level of Emotional Intelligence Among Bank Managers in Madurai District South India written by Samuel Thavaraj and published by . This book was released on 2015 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive environment, customers are also increasingly aware of the alternatives on offer in relation to the services, provider organization and also of rising standards of service. Consequently, expectations rise and customers become more critical of the quality of service. Service quality, service delivery and customers' delight are probably the most debatable issues gripping the banking industry of our country in general and Madurai district (Tamilnadu, South India) in particular. The thrust on efficient customer service has increased manifold with the onset of competition from private players and the initiation of banking reforms in India.Indian Banking system is gearing itself towards more commercial and customer oriented banking system. This is a clear departure from the time it was expected to play only social and developmental role. The marketing and technology orientation has been throwing up new opportunities for the banking system in recent years. Banks have become much more demanding as well as complex and ambiguous places of work. The managers are expected to show there worth in creating conditions in which people can deliver the best results necessitating mastery of a set of new key competencies which includes emotional intelligence related competencies.Thus an attempt is made by the researcher to identify the level of emotional intelligence among the bank branch managers and the various determinants of emotional intelligence required for a balanced state of emotion in a demanding, complex and ambiguous place of work.
Download or read book Powering the Digital Economy Opportunities and Risks of Artificial Intelligence in Finance written by El Bachir Boukherouaa and published by International Monetary Fund. This book was released on 2021-10-22 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt: This paper discusses the impact of the rapid adoption of artificial intelligence (AI) and machine learning (ML) in the financial sector. It highlights the benefits these technologies bring in terms of financial deepening and efficiency, while raising concerns about its potential in widening the digital divide between advanced and developing economies. The paper advances the discussion on the impact of this technology by distilling and categorizing the unique risks that it could pose to the integrity and stability of the financial system, policy challenges, and potential regulatory approaches. The evolving nature of this technology and its application in finance means that the full extent of its strengths and weaknesses is yet to be fully understood. Given the risk of unexpected pitfalls, countries will need to strengthen prudential oversight.
Download or read book Putting Emotional Intelligence To Work written by David Ryback and published by Routledge. This book was released on 2012-09-10 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Putting Emotional Intelligence to Work offers a new paradigm of communication for the 21st-century workplace. Beginning with the thoughts of communication pioneer Carl Rogers, this book covers the origins and history of emotional intelligence, why it is essential at this point in the changing marketplace, how to delegate and negotiate more effectively, and how to change yourself to become a more effective player. An EQ (Emotional Quotient) survey helps you determine where you are on the scale of executive intelligence. Putting Emotional Intelligence to Work leaves you with a greater understanding of the new work ethic for 21st-century leadership, its business and personal benefits, how to teach it in a corporate setting, and how to build self-managed teams with the right mix and match of personality types. Dr. Ryback's book brings many resources together to consolidate an approach to business that combines the practical with the thoughtful, emotional, and intuitive. A new paradigm for leadership in the 21st century is demonstrated clearly and incisively. David Ryback, Ph.D. is a management consultant and speaker on personal and organizational success. His experience encompasses business management and government consulting, as well as teaching at Emory University's School of Business. His diverse client base includes the US Department of Defense, government legal offices, financial institutions, manufacturers_both domestic and international, health care organizations, and national retail outlets. In Putting Emotional Intelligence to Work, Dr. Ryback brings many resources together to consolidate an approach to business that combines the practical with the thoughtful, emotional, and intuitive. A new paradigm for leadership in the 21st century is demonstrated clearly and incisively.
Download or read book Emotional Intelligence The Intersection Where Warrior Meets Wall Street written by Dr. Sarah Spradlin and published by Lulu.com. This book was released on 2020-01-31 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Wall Street to Wilshire Boulevard, industry leaders face new battles every day in an effort to win the proverbial war over the competition. Whether the battle is fought behind enemy lines or at the head of the table in a boardroom, it is the application of emotional intelligence � a time-tested application dating back thousands of years � that underpins leadership success for warrior and industry leader alike. Emotional Intelligence offers concepts and techniques for developing emotional intelligence in business, with a focus on the parallels between warriors and business leaders and the value of developing emotional intelligence to both. The book takes a multidimensional approach to help industry leaders understand and apply emotional intelligence as they manage change. It highlights the art and science of EI and weaves in captivating stories from the battlefield to show the power of emotionally intelligent leadership.
Download or read book Emotional Intelligence For Business written by IntroBooks Team and published by IntroBooks. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: All people have different personalities, different desires, different needs, and different ways to show their emotions. It all takes patience and cleverness to maneuver through this – particularly if they intend to succeed in life. It is here that emotional intelligence is relevant. Emotional intelligence is the ability to recognize individual feelings, understand what they narrate, and know-how those around them affect the emotions. It also requires the comprehension of others: It allows people to manage relationships more effectively because they understand how the human feeling is. People with high emotional intelligence typically excel in the majority of the tasks they do. Because they're the ones, most individuals want on their side. It gets answered when people with high emotional intelligence send an email. They do get it when they need help. Since they make others feel comfortable, they go through life much better than people who get angry or upset easily.
Download or read book Effect of Emotional Intelligence on Employee s Job Satisfaction written by Tehseen Azhar and published by . This book was released on 2018-07-29 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Leading with Emotional Intelligence written by Malcolm Higgs and published by Springer. This book was released on 2016-08-31 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on research into leadership and emotional intelligence, this book presents a framework that can lead to effective change implementation. Set against a backdrop of increasing complexity, volatility and uncertainty, the book responds to the need for organisations to continuously change and transform, and addresses the real challenges of effective implementation. Exploring these concepts at individual, team and organizational levels, Leading with Emotional Intelligence recognises the complexity of the topic and combines rigour with relevance to underpin the framework with empirical evidence.
Download or read book Emotional Intelligence for Emerging Leaders and Entrepreneurs Illustrating the Fortune Giants written by Sehba Husain and published by PartridgeIndia. This book was released on 2014-07-16 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Emotional Intelligence for Emerging Leaders and Entrepreneurs - Illustrating the Fortune Giants' is an attempt to investigate the significant importance of Emotional Intelligence for business organizations especially that are emerging ones. It illustrates most successful Fortune 500 global corporations as to how they have used emotional intelligence as an important strategic focus to ahieve their bottom line. These pioneer companies do not confine to use EI in managing their employees and customers but also use EI based initiatives to engage and satisfy all their direct and indirect stakeholders. The book strives to enable leaders and entrepreneurs to develop the perspectives around strengths of emotional intelligence and its application to devise most powerful strategies. Number of models and frameworks have been developed over the years and are included in this book. It is manifested that EI does not only addess the behavior related issues but also empowers leaders to manage other functions in business organizations. Efforts made throughout this project are expected to provide whole lot of different insights in the areas of leadership, performance, productivity, behavior and overall effective management of business.
Download or read book Behavioral Competencies of Digital Professionals written by Sara Bonesso and published by Springer Nature. This book was released on 2019-12-18 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shedding new light on the human side of big data through the lenses of emotional and social intelligence competencies, this book advances the understanding of the requirements of the different professions that deal with big data. It also illustrates the empirical evidence collected through the application of the competency-based methodology to a sample of data scientists and data analysts, the two most in-demand big data jobs in the labor market. The book provides recommendations for the higher education system to offer better designed curricula for entry-level big data professions. It also offers managerial insights in describing how organizations and specifically HR practitioners can benefit from the competency-based approach to overcome the skill shortage that characterizes the demand for big data professional roles and to increase the effectiveness of the selection and recruiting processes.
Download or read book Emotional Intelligence As a leadership Strategy to Make Leaders Great written by Dr. Whitney Stevens and published by GRIN Verlag. This book was released on 2011-12-16 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Doctoral Thesis / Dissertation from the year 2010 in the subject Business economics - Business Management, Corporate Governance, University of Phoenix, language: English, abstract: Twenty successful leaders in the United States participated in the study to explore the extent to which emotional intelligence supports leadership potential and success. Competent managers with strong leadership skills are scarce (Cafolla, 2008). According to Goleman (2001), EQ might predict up to 90% of the variance in leadership effectiveness by uncovering strong positive effects of leadership commitment and effectiveness that support strong influences on leadership effectiveness. This modified Delphi study extended research on the emotional intelligence competencies to explore future possibilities of improving leadership success at mid- to high-level management tiers. The results of this study provide evidence to support emotional intelligence and leadership potential, validating the need for EQ as a leadership strategy. The Delphi study results recommended training to increase EQ in leaders and asserted that leaders with high levels of EQ are likely to improve overall organizational results, reduce turnover, reduce fraud and low performance, improve moral, and make organizations a better place to work.
Download or read book Linking Emotional Intelligence and Performance at Work written by Vanessa Urch Druskat and published by Psychology Press. This book was released on 2013-04-15 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this edited volume, leading edge researchers discuss the link between Emotional Intelligence (EI) and workplace performance. Contributors from many areas such as social science, management (including organizational practitioners), and psychologists have come together to develop a better understanding of how EI can influence work performance, and whether research supports it. A unique feature of this book is that it integrates the work of social scientists and organizational practitioners. Their mutual interests in EI provide a unique opportunity for basic and applied research and practices to learn from one another in order to continually refine and advance knowledge on EI. The primary audience for this book is researchers, teachers, and students of psychology, management, and organizational behavior. Due to its clear practical applications to the workplace, it will also be of interest to organizational consultants and human resource practitioners.
Download or read book Applied EI written by Tim Sparrow and published by John Wiley & Sons. This book was released on 2009-10-15 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: A decade on from its birth, emotional intelligence is attracting more attention than ever before. Why? Because of its proven connection to performance. Tomorrow's leaders will have to be facilitators who work collaboratively to help others develop their potential, and this will require emotionally intelligent skills and attitudes. Against this landscape, Applied EI provides the tools and advice needed to develop and manage a relationship with yourself and create positive relationships with others - the twin cornerstones of emotional intelligence. We're all capable of acting with emotional intelligence. Most of us don't, because internal interferences - misguided beliefs and attitudes learnt in childhood - get in the way. Countering this, Applied EI attaches unique importance to the role of attitudes in developing and applying emotional intelligence. Tim Sparrow and Amanda Knight stress that EI isn't a synonym for personality; it's about managing personality. That's why knowing how to put EI into practice is essential. And that's why reducing EI to a single number or score misses the point, and serves only to give us another measure by which to judge ourselves and others. Anyone interested in performance improvement today needs to be interested in emotional intelligence. Applied EI shows how our attitudes underpin our EI, explores how to develop emotionally intelligence attitudes, and lays out tactics for applying them in practice. It discusses what is needed at individual, team and leadership development levels, and considers what it means to be an EI practitioner. Its practical approach and unique perspective make it a must-read for anyone involved in the field of personal development.
Download or read book EQ iQ written by Melba J. Duncan and published by Open Hand Press. This book was released on 2021-03 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive market, hiring managers are looking for one skill trait above all else: Emotional Intelligence (EI). This highly-anticipated, breakthrough book from industry leader Melba J. Duncan applies Emotional Intelligence best-practices to the Executive Support profession. EQ/IQ is recommended for Executive Assistants, C-Suite Assistants on the path to Chief-of-Staff, Administrative Assistant professionals, Human Resource professionals, and the Executives they support. The Executive Assistant role has some inherent characteristics that are distinct from other roles. The role is both broader and less well-defined than other positions. It also typically has higher visibility and impact because the Executive Assistant is often supporting a significant player in the organization. Additionally, the individual qualities of the Assistant come into sharper focus because the Executive Assistant is supporting Executives on a personal level, not just how they function in their roles. All of this requires increased levels of high-performance skills, sensitivity, flexibility, and resilience. The Executive Assistant must remain steady and calm in moments of chaos and conflict, must engage the unexpected with grace and resourcefulness, and must develop and communicate a clear sense of boundaries.EQ/IQ helps readers in reframing priorities; manage 'into', rather than 'from'; effectively articulate career visions; and enhance one's personal and corporate contribution. Written with contributions from noted career path influencers, the book includes an EQ/IQ developement webinar offer.
