Download or read book The Rise of the Frontline Workers written by Cristian Grossmann and published by . This book was released on 2020-12-22 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: 2.7 billion of the world's workforce are frontline workers - this book explains how business leaders can transform their organization by making frontline workers more effective, efficient, motivated, and happier in their work."An essential business book for senior management in retail, manufacturing, construction, hospitality, or indeed any industry that employs large numbers of frontline workers." Given that 80% of the world's workforce is employed on the frontline, why have organizations not invested in the mobile tools that will make those workers more effective, efficient, motivated, and happier in their work? Desk-based workers have been provided with such tools, why not their frontline counterparts?These are the questions that Cristian Grossmann addresses in his new book, The Rise of the Frontline Workers, in which he outlines why it is so important for businesses to digitalize their frontline workforce and explains how organizations should best approach doing so.Cristian is a tech entrepreneur whose company Beekeeper has raised more than $80M in funding and supplies its employee communications app to some of the world's biggest and best-known organizations, including London Heathrow Airport, Domino's Pizza, and Hilton Hotels. Cristian, a former frontline worker himself, has an extensive understanding of what technology is required to make the frontline workforce more effective and describes why frontline workers need tools and solutions that are designed specifically for them, not a patched-up version of something that works for desk-based workers.The Rise of the Frontline Workers explores how frontline workers are essential to the smooth running of society. The events of 2020 and the Covid-19 pandemic have proved that beyond any doubt. Yet for many employers, frontline workers and their needs are overlooked, time and time again. During the various lockdowns of 2020, frontline workers rarely had the option of working from home and continued to work on the frontline, often at personal risk to themselves due to a lack of PPE.This ignoring of frontline worker needs is not new and dates back centuries. But things are changing. Covid-19 has accelerated trends that had been building for years. People were already using smartphones in massive numbers and reaching frontline workers via their smartphones has become a mission-critical objective for many organizations. The on-going rise of mobile technology and changing perceptions of how frontline workers are valued have combined to create a perfect storm in which the needs of the frontline workforce are finally being addressed. Providing frontline workers with the tools to communicate with, to give them access to the information that will keep them safe at work, and to ensure they feel valued has become one of the biggest priorities for businesses now.By the end of The Rise of the Frontline Workesr, you will have gained a greater understanding of the perfect storm that has gathered to make digitalization of frontline workers so important, learn from companies that have already done so, and be ready to start your own frontline worker digitalization projects. Organizations that take the needs of 80% of their workforce seriously by providing them with the right digital tools for the job will survive and indeed thrive in the future. Those that continue to ignore the needs of the frontline workforce will head in the opposite direction. This book makes it clear why you should choose the former option.
Download or read book From the Ground Up written by Peter Lazes and published by Berrett-Koehler Publishers. This book was released on 2020-11-10 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Everyone in a hospital leadership role should read this book as it offers a wealth of practical advice for organizations intent on improving their clinical care delivery.” —Amy C. Edmondson, professor, Harvard Business School, and author of The Fearless Organization All Americans deserve and should have access to high quality, affordable healthcare services delivered by professionals who have sufficient time and resources to care for them. This book offers proven and practical approaches for redesigning healthcare organizations to be less fragmented—and more patient-centered—by tapping into the experiences of staff on the front lines of patient care. Peter Lazes and Marie Rudden show how collaboration and active communication among administrators, medical staff, and patients are a core element of a successful organizational change effort. Through case studies and the direct voices and experiences of frontline workers, they explore exactly what it takes to effectively engage staff and providers in improving the patient care shortcomings within their institutions. This book not only is a manual detailing what can be achieved when frontline staff have a direct voice in controlling their practice environments but was written to show how to accomplish transformative changes in how our hospitals and outpatient clinics work. At a time when the massive gaps in our healthcare systems have been laid bare by the fragmented responses to the COVID-19 pandemic, this book offers hope and a plan for change.
Download or read book Employee Driven Innovation written by Steen Høyrup and published by Springer. This book was released on 2012-05-31 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents research in Employee-Driven Innovation, an emergent field of study that meets the demand for exploiting new innovative potentials in organizations. There is a growing interest in creating new knowledge in innovation, emphasizing human resources and social processes. The authors intend to take the global lead in research on these areas.
Download or read book The COVID 19 Crisis written by Deborah Lupton and published by Routledge. This book was released on 2021-04-19 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since its emergence in early 2020, the COVID-19 crisis has affected every part of the world. Well beyond its health effects, the pandemic has wrought major changes in people’s everyday lives as they confront restrictions imposed by physical distancing and consequences such as loss of work, working or learning from home and reduced contact with family and friends. This edited collection covers a diverse range of experiences, practices and representations across international contexts and cultures (UK, Europe, North America, South Africa, Australia and New Zealand). Together, these contributions offer a rich account of COVID society. They provide snapshots of what life was like for people in a variety of situations and locations living through the first months of the novel coronavirus crisis, including discussion not only of health-related experiences but also the impact on family, work, social life and leisure activities. The socio-material dimensions of quotidian practices are highlighted: death rituals, dating apps, online musical performances, fitness and exercise practices, the role of windows, healthcare work, parenting children learning at home, moving in public space as a blind person and many more diverse topics are explored. In doing so, the authors surface the feelings of strangeness and challenges to norms of practice that were part of many people’s experiences, highlighting the profound affective responses that accompanied the disruption to usual cultural forms of sociality and ritual in the wake of the COVID outbreak and restrictions on movement. The authors show how social relationships and social institutions were suspended, re-invented or transformed while social differences were brought to the fore. At the macro level, the book includes localised and comparative analyses of political, health system and policy responses to the pandemic, and highlights the differences in representations and experiences of very different social groups, including people with disabilities, LGBTQI people, Dutch Muslim parents, healthcare workers in France and Australia, young adults living in northern Italy, performing artists and their audiences, exercisers in Australia and New Zealand, the Latin cultures of Spain and Italy, Asian-Americans and older people in Australia. This volume will appeal to undergraduates and postgraduates in sociology, cultural and media studies, medical humanities, anthropology, political science and cultural geography.
Download or read book Masked Heroes written by Kristi Nelson and published by Bookbaby. This book was released on 2021-05-24 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: A 2nd edition of Masked Heroes which includes artistic tributes of portraits to the frontline workers of the COVID-19 pandemic and their shared stories.
Download or read book The Virtual Public Servant written by Stephen Jeffares and published by Springer Nature. This book was released on 2020-11-30 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments around the world are rapidly deploying robots and virtual agents in healthcare, education, local government, social care, and criminal justice. These advances not only promise unprecedented levels of control and convenience at a reduced cost but also claim to connect, to empathise, and to build trust. This book documents how—after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service—the tech industry is promising to re-humanise our frontline public services. It breaks out of disciplinary silos and moves us on from the polarised hype vs. fear discussion on the future of work. It does so through in-depth Q-methodology interviews with a wide range of frontline public servants, from doctors to librarians, from social workers to school receptionists, and from police officers to call handlers. The first of its kind, this book should be of interest across the social sciences and to anyone concerned with how recent measures to digitise and automate our services are paving the way for the development of full-blown AI in frontline work.
Download or read book The Rise of Mental Vulnerability at Work written by Ari Väänänen and published by Policy Press. This book was released on 2024-04-30 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the 1960s, a major mental health crisis has emerged among Western working populations. By analysing the development of various occupational cultures, this book captures the history of mental vulnerability in working life. Through a study spanning several decades, the book develops a new understanding of how mental vulnerability has evolved through changes to our working lives and socio-cultural being.
Download or read book The Front Line Leader written by Chris Van Gorder and published by John Wiley & Sons. This book was released on 2014-10-20 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.
Download or read book Surviving Work in Healthcare written by Elizabeth Cotton and published by Routledge. This book was released on 2017-03-08 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book takes as its starting point the crisis of healthcare in the UK: impossible health targets managed through command and control management and a stomach-churning rise in racism, whistleblowing and victimisation in the NHS. The use of nationally set productivity targets combined with austerity cuts have increasingly put clinical best-practice into direct conflict with funding. Health targets have become politically controlled, and performance has become a cynical exercise in ticking boxes, cascaded within trusts and bulldozed through frontline services. This has led directly to a precarious system of employment relations, subject to the continual restructuring of services rather than the goal of creating functioning interdisciplinary teams that stand a chance of capturing clinical excellence. This book is written for workers and managers who are on the frontline of the battle for decent healthcare. The content of this book is based on the ‘ordinary’ expertise of the people who are actually surviving it and helpful ideas about making the best out of a bad lot. Surviving Work in Healthcare will be of interest to healthcare professionals and anyone working on the frontline of healthcare as well as students of management, human resources and psychology.
Download or read book The Emotional Organization written by Stephen Fineman and published by John Wiley & Sons. This book was released on 2009-02-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This landmark collection is exclusively devoted to demonstrating/mapping (what is understood today about the power and structural effects of emotion and identity in organizations. Essays at the leading edge of research reveal the influence of workplace cultures, power, and institutional expectations, while also exploring the negative impacts of emotion management in the workplace. Brings together an international group of cutting-edge researchers to write critically about emotion in different organizational and cultural settings Includes research on policy, change, management and professional practice Exposes the influence of workplace cultures, power and institutional expectations on emotion Reveals the darker and oppressive features of emotion management in organizations Applies recent critical organizational theory to emotion.
Download or read book Getting Things Done written by David Allen and published by Penguin. This book was released on 2015-03-17 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book Lifehack calls "The Bible of business and personal productivity." "A completely revised and updated edition of the blockbuster bestseller from 'the personal productivity guru'"—Fast Company Since it was first published almost fifteen years ago, David Allen’s Getting Things Done has become one of the most influential business books of its era, and the ultimate book on personal organization. “GTD” is now shorthand for an entire way of approaching professional and personal tasks, and has spawned an entire culture of websites, organizational tools, seminars, and offshoots. Allen has rewritten the book from start to finish, tweaking his classic text with important perspectives on the new workplace, and adding material that will make the book fresh and relevant for years to come. This new edition of Getting Things Done will be welcomed not only by its hundreds of thousands of existing fans but also by a whole new generation eager to adopt its proven principles.
Download or read book The End of Loyalty written by Rick Wartzman and published by PublicAffairs. This book was released on 2018-10-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Having a good, stable job used to be the bedrock of the American Dream. Not anymore. In this richly detailed and eye-opening book, Rick Wartzman chronicles the erosion of the relationship between American companies and their workers. Through the stories of four major employers--General Motors, General Electric, Kodak, and Coca-Cola--he shows how big businesses once took responsibility for providing their workers and retirees with an array of social benefits. At the height of the post-World War II economy, these companies also believed that worker pay needed to be kept high in order to preserve morale and keep the economy humming. Productivity boomed. But the corporate social contract didn't last. By tracing the ups and downs of these four corporate icons over seventy years, Wartzman illustrates just how much has been lost: job security and steadily rising pay, guaranteed pensions, robust health benefits, and much more. Charting the Golden Age of the '50s and '60s; the turbulent years of the '70s and '80s; and the growth of downsizing, outsourcing, and instability in the modern era, Wartzman's narrative is a biography of the American Dream gone sideways. Deeply researched and compelling, The End of Loyalty will make you rethink how Americans can begin to resurrect the middle class. Finalist for the Los Angeles Times book prize in current interestA best business book of the year in economics, Strategy+Business
Download or read book Temp written by Louis Hyman and published by Penguin. This book was released on 2019-08-20 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the William G. Bowen Prize Named a "Triumph" of 2018 by New York Times Book Critics Shortlisted for the 800-CEO-READ Business Book Award The untold history of the surprising origins of the "gig economy"--how deliberate decisions made by consultants and CEOs in the 50s and 60s upended the stability of the workplace and the lives of millions of working men and women in postwar America. Over the last fifty years, job security has cratered as the institutions that insulated us from volatility have been swept aside by a fervent belief in the market. Now every working person in America today asks the same question: how secure is my job? In Temp, Louis Hyman explains how we got to this precarious position and traces the real origins of the gig economy: it was created not by accident, but by choice through a series of deliberate decisions by consultants and CEOs--long before the digital revolution. Uber is not the cause of insecurity and inequality in our country, and neither is the rest of the gig economy. The answer to our growing problems goes deeper than apps, further back than outsourcing and downsizing, and contests the most essential assumptions we have about how our businesses should work. As we make choices about the future, we need to understand our past.
Download or read book Research Anthology on Empowering Marginalized Communities and Mitigating Racism and Discrimination written by Information Resources Management Association and published by Information Science Reference. This book was released on 2021 with total page 1302 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This edited reference book focuses on the empowerment of marginalized communities and the social movements, activism, and push for mitigating racism and discrimination amongst different industries and contexts by shedding light on social justice applications and practices internationally and the changes being made to promote equality, fair treatment, and inclusivity of marginalized communities"--
Download or read book The No Nonsense Guide to Mental Health in Schools written by John R. Burns and published by Taylor & Francis. This book was released on 2024-06-03 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: Responding to the rise in challenges to the mental health of young people, this book provides schoolteachers with the essential skills required to recognise emotional distress in their students, and more importantly, empowers them to make a genuine difference. Teachers have unintentionally become the ‘first responders’ for distressed youth in their schools, but they cannot be expected to carry out mental health interventions. This book provides teachers with essential mental health literacy and knowledge of mental health first aid so that they know how to act when their students need help. The chapters provide concise and jargon-free outlines of the main mental disorders that teachers can expect to encounter in their classrooms and offer practical guidance on how to speak to these students and help them towards the most suitable support in the community. Drawing on the best available research and offering illustrative case studies to support core skills, this book gives teachers the confidence and competence to take action. A crucial resource for all school staff, The No-Nonsense Guide to Mental Health in Schools supports teachers to feel confident in making a difference in the wellbeing of their students.
Download or read book Frontline Workers and Women as Warriors in the Covid 19 Pandemic written by R. C. Sobti and published by Taylor & Francis. This book was released on 2022-09-29 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Covid-19 Pandemic disrupted lives across borders and created unprecedented pressures on the health and medical infrastructure. Frontline workers were at the forefront in handling efforts to curb its devastating effects on people’s lives. This volume looks at various challenges frontline workers and women, working tirelessly both in the privacy of homes as well as professionals in public spaces faced and their immense contribution to managing the pandemic. It examines the psychosocial and health implications the pandemic and its fallout has had on the professions and personal lives of healthcare workers, sanitary workers, police, teachers, household helps, sex workers, volunteers among others. Analysing the vulnerabilities and the adaptability of nursing personnel, doctors and administrators, it also offers suggestions for rebooting healthcare systems and for putting in place support-systems to mitigate the adverse gendered impacts of the lockdowns and the spread of the disease. Comprehensive and insightful, with essays from experts in different fields, this book will be of interest to students and researchers of public health, healthcare management, gender studies, public policy making, sociology, economics.
Download or read book Rebel Without Borders written by Marc Vachon and published by ECW Press. This book was released on 2010-12-14 with total page 423 pages. Available in PDF, EPUB and Kindle. Book excerpt: From reverse engineering to phonetic modifications, this innovative anthology reveals surprising meaning behind familiar subject matter. Through the Bible and other cultural narratives, the featured verse conducts numerous intriguing lyrical experiments, making this compendium a welcome addition to any collection of poetry.
