Download or read book The Relationship Between the Managers Emotional Intelligence and the Non Managerial Employees Organizational Citizenship Behavior in the Banking Sector in Sri Lanka written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2013 with total page 11 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this study was to investigate the impact of Managers' Emotional Intelligence on Non-Managerial Employees' Organizational Citizenship Behavior in commercial banks in Sri Lanka. The data were collected from a sample of 75 managers and their 300 non-managerial employees in commercial banks in Sri Lanka using convenience sampling method. Two questionnaires were administered among managers. The level of Emotional Intelligence of the managers and the level of Organizational Citizenship Behavior of the non-managerial employees were evaluated by the managers. Data collected were analyzed using regression analysis and correlation coefficient. The results of the study indicated that Emotional Intelligence had a significant positive relationship with Organizational Citizenship Behavior. It was recommended that Emotional Intelligence of the managers should be enhanced to improve the Organizational Citizenship Behavior of the non-managerial employees.
Download or read book Managers Emotional Intelligence and Its Impact on Non Managerial Employees Job Satisfaction in the Banking Sector in Sri Lanka written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional Intelligence is regarded as a vitally important concept that leaders have to learn for the success of any organization. In reviewing the Sri Lankan research literature for the purpose of finding the ways to enhance the Job Satisfaction, the researcher could identify Emotional Intelligence of the managers as one of the most important but abandoned concepts. The purpose of this study was to investigate the impact of Managers' Emotional Intelligence on Non-Managerial Employees' Job Satisfaction in the banking sector in Sri Lanka. The sample consisted of 100 managers and 400 non-managerial employees selected randomly from the Commercial Banks. Two questionnaires were administered among managers and non-managerial employees. Collected data were analyzed using regression analysis and correlation coefficient. The results of the study indicated that Emotional Intelligence had a significant positive relationship with Job Satisfaction. The relationship between four elements of Emotional Intelligence and Job Satisfaction was further investigated. The data indicated that self-management, relationship management and social awareness were significantly and positively correlated with Job Satisfaction. No relationship was reported between self-awareness and Job Satisfaction. It is recommended here that Emotional Intelligence of the managers should be enhanced to improve the Job Satisfaction of the non-managerial employees.
Download or read book The Impact of Five Factor Model of Personality on Organizational Citizenship Behavior of Non Managerial Employees in the Banking Sector in Sri Lanka written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2018 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this study was to investigate the impact of five factor model of personality of non-managerial employees on their organizational citizenship behavior in Sri Lankan banking sector. The convenience sampling method was used to collect the sample of 150 non managerial employees who work in North Central province in Sri Lanka. A questionnaire was administered among the non-managerial employees to measure their big five personality and organizational citizenship behavior. The collected data were analyzed using correlation coefficient and regression analysis. The results of the study indicated that extraversion, agreeableness, conscientiousness and openness to experience had significantly and positively correlated with organizational citizenship behavior. Results further indicated that neuroticism had significant negative association with organizational citizenship behavior.
Download or read book Emotional Intelligence and Its Impact on Task Performance and Contextual Performance written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2013 with total page 11 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this study was to investigate the impact of Emotional Intelligence of managers on Task Performance and Contextual Performance of non-managerial employees of the banking sector in Sri Lanka. The sample consisted of 100 managers and 400 non-managerial employees randomly selected from Systemically Important Banks. Two set of questionnaires were administered among managers and non-managerial employees. The collected data were analyzed using regression analysis and correlation coefficient. The results of the study indicated that Emotional Intelligence had significant positive relationship with Task Performance and Contextual Performance. The utility of Emotional Intelligence in improving Task Performance and Contextual Performance was discussed. It was recommended that Emotional Intelligence of the managers should be enhanced to improve the Task Performance and Contextual Performance of the non-managerial employees.
Download or read book Emotional Intelligence of the Managers in the Banking Sector in Sri Lanka written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional Intelligence is regarded as a vitally important concept that leaders have to learn for the success of any organization. Based on the Sri Lankan research literature, there was no investigation which had focused to investigate the nature and the level of emotional intelligence among the manager in the banking sector in Sri Lanka. This study investigated the nature and the level of emotional intelligence among the managers in the banking sector in Sri Lanka. A total of 100 managers were selected from systemically important banks in Sri Lanka using the convenience sampling technique. A structured questionnaire was used to measure the Emotional Intelligence. The results showed that the majority of the managers are emotionally intelligent. However, they have moderate knowledge on the concept of emotional intelligence. It was also indicated that the level of Emotional intelligence has been changed according to the gender, age, educational level and working experience of the managers.
Download or read book Investigating the Mediating Effects of Emotional Intelligence to the Relationship Between Envy and Organizational Commitment and Organizational Citizenship Behavior with Fairness as a Moderator in Banks written by Martin Vincent S. Donato and published by . This book was released on 2012 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Impact of Manager s Emotional Intelligence on Employees written by Sehrish Qureshi and published by LAP Lambert Academic Publishing. This book was released on 2012-04 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: The aim for effectiveness in organizations pursuit for understanding the endowment and potential of the people that creates effectiveness. There were number of ways to address this need, competency research and applications arrived in 1970 and spread. It was constructed upon earlier work on skills, abilities, and cognitive intelligence and anteceded the work on emotional and social intelligence. Emotional Intelligence is not only a subject of psychology but also it has strong associations with Management Science. The implementation of Emotional Intelligence is in various subjects studied under the head of Management Sciences and some of them are General Management, Human Resource Management, Sales Management, Customer relationship management, Business Communication and Organizational Behavior. Emotional Intelligence helps people in the organizations to build strong human relationships which result in effective teams and then the effective teams and individuals bring effectiveness to the work and finally the effectiveness of work leads to the organizational success.
Download or read book Psychological Capital and Job Satisfaction of the Non Managerial Employees in the Banking Sector in Sri Lanka written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2018 with total page 6 pages. Available in PDF, EPUB and Kindle. Book excerpt: The traditional approaches once considered vital to employee satisfaction have proven insufficient to the competitive business world. The positive psychological capabilities have gained much attention in the recent past as a new approach to improve the job satisfaction of the employees. The purpose of this study was to examine the impact of psychological capital on job satisfaction of the non-managerial employees in the banking sector in Sri Lanka. Data for the study was collected from 357 randomly selected non-managerial employees from the banking sector in Sri Lanka using a structured questionnaire and correlation coefficient and regression were used for the data analysis. According to the data analysis, the psychological capital of the non-managerial employees is positively and significantly correlated with their job satisfaction. The concept of psychological capital can be used as an intrinsic motivator in the banking sector.
Download or read book Relationship of Emotional Intelligence with Transformational Leadership and Organizational Citizenship Behavior written by Tripti Singh and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This manuscript examines the relationship of emotional intelligence (El) with transformational leadership (TL) and organizational citizenship behavior (OeB) of the followers. A sample of 57 dyads of managers and their supervisors (i.e. 114 respondents) participated in this study. The reliabilities of the scales were - OeB(0.83), TL (0.88), and El (0.86). El was significantly correlated to conscientiousness, civic virtue, and altruistic behaviors of followers. The method suggested by Barron and Kenny (1986) was used to test mediation of EI between TL and OeB but nothing significant was found. The results indicate that emotional intelligence of leaders enhances the OeB of followers. However, EI of the leader may not be the only factor determining the perception of TL.
Download or read book The Impact of Psychological Capital on Job Performance in the Banking Sector in Sri Lanka written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2018 with total page 11 pages. Available in PDF, EPUB and Kindle. Book excerpt: Job performance of the employees is one of the central constructs which plays a crucial role in achieving organizational performance. The concept of psychological capital (PsyCap) has given much attention in the recent past as a new approach to enhance the job performance of the employees. However, the extent of the impact between PsyCap and job performance has not been investigated in Sri Lankan context. Therefore, the purpose of this study was to investigate the impact of PsyCap of employees on their job performance in the banking sector in Sri Lanka.The data were randomly collected from a sample of 176 managers and 357 non-managerial employees in the banking sector in Sri Lanka. A questionnaire was administered among the employees to measure their PsyCap and job performance. The collected data were analyzed using correlation coefficient and regression analysis. The results of the study indicated that PsyCap had significantly and positively correlated with job performance. Therefore it is recommended to improve the overall employees' PsyCap in order to increase employees' job performance.
Download or read book The Role of Emotional Intelligence on Productivity Among the Software Professionals written by Sanjay Bhaskaran and published by GRIN Verlag. This book was released on 2019-12-16 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Doctoral Thesis / Dissertation from the year 2018 in the subject Leadership and Human Resource Management - Employee Motivation, Bharathiar University, course: PhD - Doctor of Philosophy, language: English, abstract: The main goal of this dissertation is carrying out the research on the role of emotional intelligence on productivity among the software professionals working at the Thiruvananthapuram Techno park campus, Kerala. Emotional Intelligence plays an important role in domains such as academic performance, job performance, leadership, trust, work-family conflict and stress. Even though many studies including cross-cultural differences are conducted among German (individualistic culture) versus Indian (collectivistic culture) and managerial perspectives on EI differences between India and the United States, no productivity related studies are attempted which covered the knowledge workers. Thus it became pertinent to find out the relationship between emotional intelligence and productivity of Software Professionals of Trivandrum Technopark, Kerala, India. The most valuable asset of a 21st century institution (whether business or non-business) will be its knowledge workers and their productivity. Since knowledge workers have a greater impact in the economy‘s performance, they are perceived as an important area of opportunity and are starting to be included in organizational strategic plans to improve productivity. Increasing the productivity of knowledge workers provides a prospect for increasing profits by improving the overall process or product instead of simply eliminating costs. In the process of improving productivity, a factor called Emotional Intelligence (EI), a multi-dimensional construct, which includes a precise understanding of the emotion in self and emotional state of others, found to play a critical role.
Download or read book Emotional Intelligence written by Anees Janee Ali and published by LAP Lambert Academic Publishing. This book was released on 2011-04 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: The present study was designed to examine the relationship between emotional intelligence s dimensions of employees working in service companies located in Penang and their organizational citizenship behaviors as perceived by their current supervisors in organization and to examine whether job control moderates the relationship between emotional intelligence s dimensions and organizational citizenship behavior s dimensions. Hypotheses were tested with 104 respondents received from 2 organizations. Results indicated that the appraisal, expression, and regulation of emotions in oneself is the most important dimension for all OCB s dimension except for conscientiousness, it was found that the appraisal, expression, and regulation of emotions in others is the most important dimension. Also, it was found that job control only moderated the relationship between emotional intelligence s dimensions and helping behavior dimension. Implications and limitations are also discussed and recommendations are provided for future research.
Download or read book The Relationship Between Organizational Citizenship Behaviors Emotional Intelligence and Job Satisfaction in the Workplace written by Windy Lane Stinson and published by . This book was released on 2003 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: This research investigated the relationship between organizational citizenship behaviors, emotional intelligence, and job satisfaction. The purpose of the study was to gain a greater understanding of the antecedents of organizational citizenship behavior. Subjects were 71 employees of three golf and country clubs located in the southeastern part of the United States. The participants were given five surveys to complete. Correlation analyses and a multiple regression analysis were conducted on the data. The results indicated that cognitive job satisfaction was significantly correlated with organizational citizenship behaviors and that emotional intelligence was significantly correlated with the altruism dimension of organizational citizenship behaviors. The results also showed that emotional intelligence did not moderate the relationship between job satisfaction and organizational citizenship behavior. Exploratory analyses revealed that emotional intelligence did add unique variance to organizational citizenship behaviors above and beyond personality traits. Implications of the findings and future research are discussed.
Download or read book Impact of Leader s Emotional Intelligence on Sub Ordinates Organizational Citizenship Behavior and Task Performance written by Maha Shamim and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The research was conducted with a core objective to study the relationship between leaders' emotional intelligence, organizational culture, and sub-ordinates' OCB and task performance. A theoretical framework is proposed modifying Miao et al. (2018) model to include a mediating role of organizational culture between leaders' emotional intelligence and sub-ordinates' OCB and task performance. To measure, organizational culture, we used the competing values framework, which classifies the organizational culture into four types i.e. Clan, Adhocracy, Hierarchy and Market Culture. A direct relationship between subordinates' OCB and task performance is also studied in this research. Emotional intelligence was measured through different dimensions namely self-awareness, self-management, empathy, social awareness, and relationship management. To assess its empirical validity, a survey was conducted from 200 managers, working in different sectors of Pakistan. The data was collected by means of a Likert scale questionnaire and analyzed by using Smart PLS Software. The results from the responses gathered show that Leader's Emotional Intelligence has a significant impact on Organizational Culture, as well as on Sub-Ordinates' OCB and Task Performance. By analyzing the responses, it has been found that Clan, Adhocracy and Market Culture have a strong and significant impact on Sub-Ordinates' OCB and Task Performance. Whereas, Hierarchy Culture didn't show a significant impact on Sub-Ordinates' OCB but it has an impact on Sub-Ordinates' Task Performance. It was also found that Sub-Ordinates' OCB has a significant impact on their Task Performance. Clan, Adhocracy and Market Culture performed a mediatory role between Leader's Emotional Intelligence and Sub-Ordinates' OCB and Task Performance. From these results, it can be concluded that Leaders with high Emotional Intelligence competencies help in Shaping Organizational Culture, make it more productive for their Sub-Ordinates and help them to exhibit greater organizational commitment.
Download or read book Investigation on the Influence of Leader s Emotional Intelligence on Organizational Citizenship Behavior individual and Organizational Citizenship Behavior organization in Selected Development Banks written by Noorlaila Hj Yunus and published by . This book was released on 2009 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Job Satisfaction and Its Impact on Task and Contextual Performance in the Banking Sector in Sri Lanka written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2013 with total page 11 pages. Available in PDF, EPUB and Kindle. Book excerpt: The relationship between Job Satisfaction and Job Performance has long been established. But, there are limited researches on Job Satisfaction and different dimensions of Job Performance. However, the extent of the association has not been investigated comprehensively in the context of the Sri Lankan banking sector. The purpose of this study was to investigate the impact of job satisfaction on Task Performance and Contextual Performance of non-managerial employees in the banking sector in Sri Lanka. The sample consisted of 400 non-managerial employees randomly selected from Systemically Important Banks. Two questionnaires were administered among the managers and non- managerial employees. The non-managerial employees' level of Task Performance and Contextual Performance was evaluated by the Bank Managers. The Job Satisfaction questionnaire was used to measure the level of Job Satisfaction of non-managerial employees. The collected data were analyzed using regression analysis and correlation coefficient. The results of the study indicated that Job Satisfaction had a significant positive relationship with Task Performance and Contextual Performance. It was recommended that Job Satisfaction of non managerial employees should be enhanced to improve the Task Performance and Contextual Performance of the non-managerial employees.
Download or read book The Predictability of the Organizational Citizenship Behavior Through Emotional Intelligence Dimensions in Personnel of Isfahan Municipality Kuwait Chapter of Arabian Journal of Business and Management Review 2013 Vol 2 No 5 written by Masoomeh Naghdi and published by . This book was released on 2013 with total page 9 pages. Available in PDF, EPUB and Kindle. Book excerpt:
