Download or read book The Quality Library written by Sara Laughlin and published by ALA Editions. This book was released on 2008-04-15 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.
Download or read book Quality and the Academic Library written by Jeremy Atkinson and published by Chandos Publishing. This book was released on 2016-02-24 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries
Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2015-05-12 with total page 507 pages. Available in PDF, EPUB and Kindle. Book excerpt: This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
Download or read book Delivering Satisfaction and Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2001 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.
Download or read book Library Collaborations and Community Partnerships written by Vicki Hines-Martin and published by Routledge. This book was released on 2020-05-24 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library Collaborations and Community Partnerships illustrates the value of libraries and their resources through an array of alliances to improve health and enhance people's lives. It is unique in its illustration of key principles of collaboration, partner engagement, shared leadership, project development and outcomes measurement, as well as the challenges inherent in collaborations among diverse partners. The book includes collaboration exemplars focused on education, health, information literacy and capacity building for populations that experience access and resource disparities. It highlights the innovative use of existing assets, environments and diverse professions to broaden access to resources and information to those in need. The strategies, challenges, outcomes and lessons learned that are described in the volume have application for a variety of settings and populations. Highlighting the key role that libraries play in guiding successful interprofessional collaborations with communities, Library Collaborations and Community Partnerships should be of interest to academics, students and professionals engaged in library and information science, education, health care, social services and community organizations.
Download or read book Arming America written by Michael A. Bellesiles and published by . This book was released on 2003 with total page 604 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Slander written by Ann Coulter and published by Forum Books. This book was released on 2003-09-16 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hottest and most controversial book of the year! Find out who really controls the media in America. “[Ann Coulter] is never in doubt. And that, along with her bright writing, sense of irony and outrage, and her relish at finally hitting back at political opponents (especially in the media) is what makes Slander such refreshing and provocative reading.” —Los Angeles Times “[Ann Coulter] is a fluent polemicist with a gift for Menckenesque invective . . . and she can harness such language to subtle, syllogistic argument.” —Washington Post Book World “The most popular nonfiction book in America.”—New York Times “The real value of Slander . . . is not in the jokes or devastating exposés of liberal politicians and their allies, but the serious and scholarly study of just how entrenched the media prejudice is against anyone whose politics are even faintly conservative.” —New York Sun “Written with a great deal of passion . . . the real source of its strength—and its usefulness—was its painstaking marshalling of evidence . . . More important than [High Crimes and Misdemeanors] because it addresses a much broader issue, and one of lasting significance.”—National Review
Download or read book Crossing the Quality Chasm written by Institute of Medicine and published by National Academies Press. This book was released on 2001-07-19 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.
Download or read book Model School Library Standards for California Public Schools written by Faye Ong and published by . This book was released on 2011 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides vision for strong school library programs, including identification of the skills and knowledge essential for students to be information literate. Includes recommended baseline staffing, access, and resources for school library services at each grade level.
Download or read book The Freedom to Read written by American Library Association and published by . This book was released on 1953 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Data Quality for the Information Age written by Thomas C. Redman and published by Artech House Publishers. This book was released on 1996 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: All aspects of data management are explored in this title, which provides detailed analyses of quality problems and their impacts, potential solutions and how they are combined to form an overall data quality program, senior management's role, and methods used to make and sustain improvements.
Download or read book Resources for College Libraries written by Marcus Elmore and published by R. R. Bowker. This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This seven-volume set offers a core collection of hand-selected titles in 58 curriculum-specific subject areas. Volumes are organized into broad subject areas such as Humanities, Languages and Literature, History, Social Sciences and Professional Studies, Science and Technology, and Interdisciplinary and Area Studies. The seventh volume provides helpful cross-referencing indexes which explain the relationship between RCL subject taxonomy and LC ranges. New to this edition are the inclusion of interdisciplinary subject areas and the selection of electronic resources and web sites essential for undergraduate library collections. Non-book selections will be easily identified by a graphic indicator included in the item record. All selections will be assigned an audience level marker indicating whether the title is most appropriate for lower-division undergraduate, upper-division undergraduate, faculty, or general readership. Records will also include a notation if they previously appeared in BCL3 (Books for College Libraries, 1988) or have been reviewed by Choice.
Download or read book Community Helpers from A to Z written by Bobbie Kalman and published by New York : Niagara-on-the-Lake, Ont. : Crabtree Pub.. This book was released on 1998 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let's meet people who make our communities cleaner, safer more pleasant places to live! This alphabet book includes such helpers as agricultural workers, firefighters, recycling workers and veterinarians.
Download or read book George Washington s Socks written by Elvira Woodruff and published by Perfection Learning. This book was released on 1993-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the midst of an innocent lakeside campout, five modern-day children are transported back into the time of George Washington. Humorous, historical fiction that middle graders will enjoy.
Download or read book Managing Your Library and its Quality written by Núria Balagué and published by Elsevier. This book was released on 2011-08-22 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional. - Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world - Translates the ISO 9001 standard to the terms and language used within the libraries - Presents a systematic approach to the quality management in libraries
Download or read book Library Journal written by and published by . This book was released on 1891 with total page 556 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Library Work written by and published by . This book was released on 1912 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt:
