Download or read book The Politics of Quality in the Public Sector written by Ian Kirkpatrick and published by . This book was released on 1995 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years there has been a growth of quality-orientated management projects within public sector organizations. This volume examines the reasons behind their development, the changes which have been brought about, and the tensions and contradictions which have arisen as a result.

Download or read book Providing Quality in the Public Sector written by Lucy Gaster and published by . This book was released on 2003 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen. This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government. Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.

Download or read book The Quality of Government written by Bo Rothstein and published by University of Chicago Press. This book was released on 2011-09 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: The relationship between government, virtue, and wealth has held a special fascination since Aristotle, and the importance of each frames policy debates today in both developed and developing countries. While it’s clear that low-quality government institutions have tremendous negative effects on the health and wealth of societies, the criteria for good governance remain far from clear. In this pathbreaking book, leading political scientist Bo Rothstein provides a theoretical foundation for empirical analysis on the connection between the quality of government and important economic, political, and social outcomes. Focusing on the effects of government policies, he argues that unpredictable actions constitute a severe impediment to economic growth and development—and that a basic characteristic of quality government is impartiality in the exercise of power. This is borne out by cross-sectional analyses, experimental studies, and in-depth historical investigations. Timely and topical, The Quality of Government tackles such issues as political legitimacy, social capital, and corruption.

Download or read book Total Quality Management in the Public Sector written by Colin Morgan and published by McGraw-Hill International. This book was released on 1994 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: For public-sector managers, explains how to apply the concepts and tools of total quality management to providing government, health, and education. Outlines the fundamentals and demonstrates how they can be customized for the public sector and non-profit organizations by citing case studies from North America and Europe. Distributed by Taylor and Francis. Annotation copyright by Book News, Inc., Portland, OR

Download or read book The Rush to Policy written by Peter William House and published by Transaction Publishers. This book was released on with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rush to Policy explores the appropriate role of technical analysis in policy formulation. The authors ask when and how the use of sophisticated analytic techniques in decision-making benefits the nation. They argues that these techniques are too often used in situations where they may not be needed or understood by the decision maker, where they may not be to answer the questions raised but are nonetheless required by law. House and Shull provide an excellent empirical base for describing the impact of politics on policies, policy analysis, and policy analysts. They examine cost-benefit analysis, risk analysis, and decision analysis and assess their ability to substitute for the current decision-making process in the public sector. They examine the political basis of public sector decision-making, how individuals and organizations make decisions, and the ways decisions are made in the federal sector. Also, they discuss the mandate to use these methods in the policy formulation process. The book is written by two practicing federal policy analysts who, in a decade of service as policy researchers, developed sophisticated quantitative analytic and decision-making techniques. They then spent several years trying to use them in the real world. Success and failures are described in illuminating detail, providing insight not commonly found in such critiques. The authors delineate the interaction of politics and technical issues. Their book describes policy analysis as it is, not how it ought to be. Peter W. House is the director of policy research and analysis at the National Science Foundation. He is the author of ten books on multidisciplinary science and technology policy research and analyses in government, private, and university sectors, including The Art of Public Policy Analysis and with Roger D. Shull, Regulatory Reform: Politics and the Environment and Regulations and Science: Management of Research on Demand. Roger D. Shull is a senior analyst at the Division of Policy Research and Analysis, National Science Foundation.

Download or read book Quality Management in the Public Sector written by Lolenzo Poe Jr. and published by . This book was released on 2005-08 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's environment of governmental funding reductions and diminishing resources, Human Service/Public Sector organizations are chided for not operating more like private for-profit businesses. Public sector organizations are searching for ways to convert and sustain the principles of Total Quality Management, using the tools of Juran, Deming, Drucker and Peters, which focus more on customer's needs and the use of data and proven practices to drive decision-making and service goals. The public sector organizations are asking the question: Is Quality Management a viable management system tool to be used in public and governmental sectors, given the inherent history of slow-to-change bureaucracies and ever interfering political changes in direction by elected officials? Total Quality Management and the system changes required to address a move to a client focused, customer driven and community responsive system cannot happen within the organizational structure and the political context in which today's public service organization must survive. The cost of Total Quality Management tools and the limited human resources, along with the political and public policy will, limit public service organizations' ability to set their organization on the journey of becoming an efficient and effective quality public agency. Dr. Poe explores and sheds light on some of the most common misconceptions on why quality management change is so difficult, if not impossible, in the public sector. Poe discusses the conflicting role of political leadership and community involvement in the public sector's organization, which leads to the inability to implement a Total Quality Management System.

Download or read book Going Public written by Jonathan Brock and published by Cornell University Press. This book was released on 2003 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Going Public examines the forces affecting labor and management and the prospects for adopting service-oriented cooperative relationships as a key strategy for meeting the expanded demands on the public sector.

Download or read book The Oxford Handbook of Public Management written by Ewan Ferlie and published by Oxford University Press, USA. This book was released on 2007 with total page 805 pages. Available in PDF, EPUB and Kindle. Book excerpt: The public sector continues to play a strategic role across the world and in the last thirty years there have been major shifts in approaches to its management. This text identifies the trends in public management and the effects these have had, as well as providing a broad overview to each topic.

Download or read book Quality in the Public Sector written by Jennifer Bean and published by HB Publications. This book was released on 2011-11-01 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is one of a series of books entitled Essential Skills for the Public Sector. It sets out ways in which those providing public sector services can clarify what is meant by quality and how quality can be achieved. It considers issues such as setting standards, measuring and monitoring quality and the cost versus the benefit of introducing quality systems. It is increasingly important that quality services are maintained whilst striving towards achieving value for money from public funds. There are worked examples and practical exercises which allow the theory to be put into practice, encouraging self development and continuous improvement. The style is simple, easy to read, and accessible to staff at all levels within an organisation. It is an essential addition to a managers toolkit of skills and knowledge.

Download or read book Public Administration written by David H. Rosenbloom and published by . This book was released on 1989 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Oxford Handbook of the Quality of Government written by Andreas Bågenholm and published by Oxford University Press. This book was released on 2021-07-20 with total page 881 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recent research demonstrates that the quality of public institutions is crucial for a number of important environmental, social, economic, and political outcomes, and thereby human well-being. The Quality of Government (QoG) approach directs attention to issues such as impartiality in the exercise of public power, professionalism in public service delivery, effective measures against corruption, and meritocracy instead of patronage and nepotism. This Handbook offers a comprehensive, state-of-the-art overview of this rapidly expanding research field and also identifies viable avenues for future research. The initial chapters focus on theoretical approaches and debates, and the central question of how QoG can be measured. A second set of chapters examines the wealth of empirical research on how QoG relates to democratization, social trust and cohesion, ethnic diversity, happiness and human wellbeing, democratic accountability, economic growth and inequality, political legitimacy, environmental sustainability, gender equality, and the outbreak of civil conflicts. The remaining chapters turn to the perennial issue of which contextual factors and policy approaches—national, local, and international—have proven successful (and not so successful) for increasing QoG. The Quality of Government approach both challenges and complements important strands of inquiry in the social sciences. For research about democratization, QoG adds the importance of taking state capacity into account. For economics, the QoG approach shows that in order to produce economic prosperity, markets need to be embedded in institutions with a certain set of qualities. For development studies, QoG emphasizes that issues relating to corruption are integral to understanding development writ large.

Download or read book Managing Public Sector Projects written by David S. Kassel and published by Taylor & Francis. This book was released on 2016-09-13 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: Filling a gap in project management literature, this book supplies managers and administrators—at all levels of government—with expert guidance on all aspects of public sector project management. From properly allocating risks in drafting contracts to dealing with downsized staffs and privatized services, this book clearly explains the technical concepts and the political issues public managers need to understand. In line with the principles of Total Quality Management (TQM) and the PMBOK® Guide, David S. Kassel establishes a framework those in the public sector may follow to ensure the success of their public projects and programs. The book supplies more than 30 real-life examples to illustrate the concepts behind the framework—including reconstruction projects in Iraq, the Big Dig project in Boston, local sewer system and library construction projects, and software technology. This second edition includes all-new extended case studies examining recent issues including the rollout of healthcare.gov, the controversial California High Speed Rail system, and refurbishing the Harvard Town Hall. Contributing to critical discussions on budgeting for capital projects and cost-benefit analysis for preliminary planning, this authoritative new edition provides strategic recommendations for effective planning, execution, and maintenance of public projects. In an age of downsized government and in the face of a general distrust of public service, this book is a dependable guide for avoiding common pitfalls and for delivering projects on cost, on schedule, and of the highest quality.

Download or read book Total Quality Management in Government written by Steven Cohen and published by Jossey-Bass. This book was released on 1993-04-02 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.

Download or read book Public Management and Governance written by Tony Bovaird and published by Routledge. This book was released on 2004-06-02 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive, in depth and accessible resource for students of public sector management and administration: with an international authorship, this is more comprehensive, cohesive and international than any other textbook in the area.

Download or read book Quality of Government and Corruption from a European Perspective written by Bo Rothstein and published by Edward Elgar Publishing. This book was released on 2013-01-01 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book the authors tackle the concept of 'quality of government' (QoG) both conceptually and empirically and apply their focus to EU countries and regions. In a pioneering empirical effort, they map out regional QoG for the first time for 172 NUTS 1 and 2 regions throughout 18 countries in the EU, and provide a detailed methodology. They follow up the quantitative assessment with three case studies demonstrating the wide variation of QoG found within the countries of Italy, Belgium and Romania. The book concludes with important lessons and ideas for future research. Quality of Government and Corruption from a European Perspective will offer a unique insight to an important issue of development within the EU that speaks to students and academics in the field of comparative politics, EU politics, development, governance and corruption.

Download or read book Good Government written by Sören Holmberg and published by Edward Elgar Publishing. This book was released on 2012-01-01 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Everyone wants good government, but how do we know when we have it? The path-breaking Quality of Government Institute cuts through the tiresome ideological debate with theoretically grounded empirical analyses of the components, measures, and outcomes of good government. The book's contributors demonstrate the relevance of political science, and they do so with arguments and evidence that should improve policy and, ultimately, peoples' lives.' – Margaret Levi, University of Washington, US 'All too often today research in political science is irrelevant and uninspiring, shying away from the "big" questions that actually matter in people's lives. Good Government shows that this does not have to be the case. Tackling some of the "biggest" questions of the contemporary era – What is good government? Where does it come from? How can it be measured and how does it matter? – this book will prove invaluable to academics and policy makes alike.' – Sheri Berman, Barnard College, US 'What is "Good Government?" Few doubt that it is better to have a "good government" than a "bad" one, but few of us have thought carefully about what makes for good government vs. bad. Sören Holmberg and Bo Rothstein's excellent volume helps fill in this gap. Though the book is more than this, the focus on corruption is particularly fascinating. We know that corruption is "bad" but where does it come from? Why are some legislatures more corrupt than others? Why does the media sometimes collude? Why are women less easily corrupted than men? These are just a few of the many fascinating questions this volume explores. By bridging democratic theory, public policy and institutional analysis, it is one of the first to give us some practical insight into the obviously important question: what makes some governments "better" than others?' – Sven Steinmo, European University Institute, Italy In all societies, the quality of government institutions is of the utmost importance for the well-being of its citizens. Problems like high infant mortality, lack of access to safe water, unhappiness and poverty are not primarily caused by a lack of technical equipment, effective medicines or other types of knowledge generated by the natural or engineering sciences. Instead, the critical problem is that the majority of the world's population live in societies that have dysfunctional government institutions. Central issues discussed in the book include: how can good government be conceptualized and measured, what are the effects of 'bad government' and how can the quality of government be improved? Good Government will prove invaluable for students in political science, public policy and public administration. Researchers in political science and the social sciences, as well as policy analysts working in government, international and independent policy organizations will also find plenty to interest them in this resourceful compendium.

Download or read book Total Quality Management in the Public Sector written by Colin Morgan and published by McGraw-Hill Education (UK). This book was released on 1994-02-16 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.