Download or read book The Manager s Book of Decencies written by Steve G. Harrison and published by McGraw Hill Professional. This book was released on 2007-04-20 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a philosophy of doing business that goes beyond the transfer of goods and services. It calls for a transfer of values known as of small decencies. This book shows the way. Steve Harrison, longtime management and corporate culture innovator, knows one simple truth: The long term success of any company, small or large, local or global, depends largely on its culture. Change a company's internal culture for the better, and results skyrocket. But can a manager really adjust the culture of an entire work force, especially in a large corporation? Small decencies make it easy, and in this book Harrison describes dozens of such decencies, all field-tested by the best companies in the world. All represent small changes that produce big results. Addressing concerns at every level of corporate culture, from the entry level to the CEO's office, Harrison shows how decencies will enhance communication, build teamwork, boost productivity, and create a stronger dedication to a shared mission company-wide. The Manager's Book of Decencies provides real-life examples of small decencies that result in major business impact, and that you can put to use in your company. What is a Small Decency? Greet coworkers authentically and personally Remember to say thank you-or better yet, write thank you notes For meetings you convene, be the first to sit down and the last to get up Welcome visitors by name. Better yet call them “guests” Answer your own telephone Give away recognition when things go well; hoard responsibility when they don't Convey bad news in person When you make a mistake, admit it and apologize The Manager's Book of Decencies delivers a top-to-bottom approach to creating the kind of positive corporate culture, which has shown time and again to improve performance, attract and retain top talent, promote well-behaved organizations, and advance a vision of shared values. This is crucial reading for every manager.
Download or read book The Decency Code The Leader s Path to Building Integrity and Trust written by James E. Lukaszewski and published by McGraw-Hill Education. This book was released on 2020-03-17 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The essential guide to creating an honest, ethical workplace culture in any industry In The Manager’s Book of Decencies, Stephen Harrison showed how even the smallest gestures can produce big results and change the culture of an entire workforce. Now the author of that prescient bestseller has teamed up with Jim Lukaszewski, America’s Crisis Guru® to write the definitive guide to transforming or restoring your workplace into a showplace of honest, ethical behavior. Accountability, civility, compassion, empathy, honesty, humility, and principle: these are the seven characteristics embodied by every truly decent leader. The best organizations develop and maintain a civil culture, valuing ethical behavior, honesty, and integrity as much, or even more, than profitability. The Decency Code provides you with practical pathways to creating or restoring that type of culture. These strategies address the evolving workplace: flexible, fast-moving, delayered, virtual, unstable, out-of-balance, ambiguous, global, diverse, and ruthlessly competitive. Here are actionable tools and strategies to help you build your workplace on a new standard of honest, ethical behavior, along with informative case studies that examine the behavior of both ethical and unethical companies. Today’s climate of corporate cultural disorder needs a new type of leader, men and women who replace confusion with order, opaqueness with clarity, complexity with simplicity, hopelessness with confidence, greed with selflessness, and suspicion with trust. The common-sense prescriptions offered in The Decency Code can help you become the type of leader you wish to be—and effect the change you wish to see. This book is required reading for ethically conscious managers everywhere.
Download or read book Small Decencies written by John Cowan and published by . This book was released on 1992 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the bestselling tradition of Robert Fulghum, this inspiring, insightful, and beautifully-written collection of essays explores how to incorporate small decencies into daily interactions, making work life and other aspects of life more meaningful and celebratory.
Download or read book The Project Management Answer Book written by Jeff Furman PMP and published by Berrett-Koehler Publishers. This book was released on 2014-12-01 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: If it's essential to project management... it's in here! The first edition of The Project Management Answer Book addressed all the key principles of project management that every project manager needs to know. With a new chapter on scrum agile, updates throughout, and many new PMP® test tips, this new edition builds on that solid foundation. The structure of this update maps closely to the PMBOK® Guide, Fifth Edition, and is designed to assist anyone studying for the PMP® and other certification exams. Helpful sections cover: • Networking and social media tips for PMs, including the best professional organizations, virtual groups, and podcast resources • The formulas PMs need to know, plus a template to help certification candidates prepare and self-test for their exams • Quick study sheet for the processes covered on the PMP® exam • Key changes in PMBOK® Guide, Fifth Edition, for readers familiar with earlier versions who want “the skinny” on the new version. PMs at every level will find real gold in the information nuggets provided in this new edition. Those new to project management will find the comprehensive coverage and the depth of the answers especially valuable, and will like the easy-to-read style and Q&A format. For experienced managers looking for new tools and skills to help them pass their PMP® or other certification exams, this is a must-have resource.
Download or read book The Art of Fairness written by David Bodanis and published by Abrams. This book was released on 2021-09-07 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: From a New York Times bestselling author, a fresh and detail-rich argument that the best way to lead is to be fair Can you succeed without being a terrible person? We often think not: recognizing that, as the old saying has it, “nice guys finish last.” But does that mean you have to go to the other extreme and be a bully or Machiavellian to get anything done? In The Art of Fairness, bestselling author David Bodanis uses thrilling case studies to show there's a better path, leading neatly in between. He reveals how it was fairness, applied with skill, that led the Empire State Building to be constructed in barely a year––and how the same techniques brought a quiet English debutante to become an acclaimed jungle guerrilla fighter. In ten vivid profiles featuring pilots, presidents, and even the producer of Game of Thrones, we see that the path to greatness doesn't require crushing displays of power or tyrannical ego. Simple fair decency can prevail. With surprising insights from across history––including the downfall of the very man who popularized the phrase “nice guys finish last”––The Art of Fairness charts a refreshing and sustainable new approach to cultivating integrity and influence.
Download or read book Effective People Management written by Pat Wellington and published by Kogan Page Publishers. This book was released on 2017-08-03 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Motivated staff are the lifeblood of every business. With the right talent and an engaged team, your company will be empowered to beat the competition and grow its market share. Effective People Management covers all the crucial aspects of people management and maintaining high performance. Its insightful guidance covers leadership, motivating people, team building, delegating, interviewing, reward, managing change, handling conflict, dealing with poor performance and organizational culture. Case studies from global leaders and organizations demonstrate best practice and key lessons learnt from people management. From inspirational leadership techniques, energizing management styles and a proactive approach to problem solving, Effective People Management is your ultimate practical resource to getting the best out of yourself and your team.
Download or read book The New Witness written by and published by . This book was released on 1921 with total page 830 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Ring Bearer written by Floyd Cooper and published by Penguin. This book was released on 2017-04-04 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mama’s getting married, and Jackson has an important job to do! A story about love, weddings, and the special joy that is a blended family. Jackson’s mama is getting married, and he gets to be the ring bearer. But Jackson is worried . . . What if he trips? Or walks too slowly? Or drops the rings? And what about his new stepsister, Sophie? She’s supposed to be the flower girl, but Jackson’s not sure she’s taking her job as seriously as she should. In a celebration of blended families, this heartwarming story, stunningly illustrated by the award-winning Floyd Cooper, is a perfect gift for any child who's nervous to walk down the aisle at a wedding, and shows kids that they can handle life’s big changes. Praise for The Ring Bearer: "Throughout, Cooper's softly textured mixed-media illustrations offer a warm, affirming depiction of this black family's life and love together . . . Readers will be joining the congregation in cheering for Jackson."--Kirkus Reviews "Written with simplicity, immediacy, and warmth....Cooper creates beautiful effects with subtle colors, textures, and suffused light in the soft-focus paintings. A heartening, reassuring picture book."--Booklist "Children will identify readily with Jackson’s fears and enjoy the way he overcomes them. A solid purchase for any picture book collection."--School Library Journal "Many children experience parental weddings, and these times are filledwith joy and nervousness. Cooper captures each moment."--Horn Book
Download or read book Work and Unseen Chronic Illness written by Margaret Vickers and published by Routledge. This book was released on 2002-09-09 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an increasingly ageing society, medicine, hygiene and nutrition have reduced the impact of acute and life-threatening illnesses. However, whilst we are living longer, the chance of developing or contracting a chronic illness is increasing. There are a growing number of working adults affected by chronic health conditions that may be largely invisible to those around them. In this book, the author explores the 'silent' problem of unseen illness at work. The author employs qualitative research methods to challenge the idea that if you look well, you must be well. While demonstrating the effectiveness of this controversial methodology, she uses it to expose the voices of a group of marginalized workplace actors who have hitherto remained unheard. Stories from people with cancer, multiple sclerosis, endometriosis and other illnesses are interspersed with the author's reflections about life and work with illness that others cannot see. These stories reflect a passage of trauma and marginalization, but also foreground themes of survival.
Download or read book The Type B Manager written by Victor Lipman and published by Penguin. This book was released on 2015-08-04 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Type B Manager, Victor Lipman offers a unique lens through which to view the challenging problems of management. While management has long been considered the realm of Type A individuals—hard-driving, competitive high achievers—all too often these high-intensity traits aren’t effective when it comes to motivating your employees. Many characteristics of Type B individuals—being more relaxed, less competitive, more reflective, slower to anger—can be considered “people skills” that better influence motivation and productivity. And successful management after all is the practice of accomplishing work through other people. In a business landscape where 70 percent of employees are disengaged and not working at full productive capacity, Lipman focuses on practical tactical aspects of management viewed through a Type B lens, including: · Motivating and developing employees · Handling conflict, and · Engendering trust and respect He examines specific skills, behaviors, and situations where a Type B mindset is advantageous and suggests ways that self-described Type A managers can boost their effectiveness by adopting Type B approaches—and vice versa.
Download or read book Results written by Charlie Baker and published by Harvard Business Press. This book was released on 2022-05-24 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Leader's Guide to Executing Change and Delivering Results. Governor Charlie Baker, one of the most popular governors in the United States, with a reputation for getting things done, wants to put the service back into public service: "Wedge issues may be great for making headlines," he writes, "but they do not move us forward. Success is measured by what we accomplish together. Our obligation to the people we serve is too important to place politics and partisanship before progress and results." For the Governor and his longtime associate Steve Kadish, these words are much more than political platitudes. They are at the heart of a method for delivering results—and getting past politics—the two developed while working together in top leadership positions in the public and private sectors. Distilled into a four-step framework, Results is the much-needed implementation guide for anyone in public service, as well as for leaders and managers in large organizations hamstrung by bureaucracy and politics. With a broad range of examples, Baker, a Republican, and Kadish, a Democrat, show how to move from identifying problems to achieving results in a way that bridges divides instead of exacerbating them. They show how government can be an engine of positive change and an example of effective operation, not just a hopeless bureaucracy. Results is not only about getting things done, but about renewing people's faith in public service. Empty promises feed disengagement when instead we need confidence in our government and the services it delivers. When a mob attacked the US Capitol Building on January 6, 2021, the very core of our democracy and our sense of government were threatened. Demonstrating that government can work—the goal of this book—is vital to ensuring the future of our democracy.
Download or read book Decency and Excess written by Samuel Martinez and published by Routledge. This book was released on 2015-12-03 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on periodic ethnographic fieldwork over a span of fifteen years, Martinez shows how impoverished plantation dwellers find ways of coping with the alienation that would be expected while laboring to produce goods for the richer countries. Despite living in dire poverty, these workers live in a thoroughly commodified social environment. Ritual, eroticism, electronic media, household adornment, payday-weekend "binging" are ways even chronically poor plantation residents dream beyond reality. Yet plantation residents' efforts to live decently and escape from the dead hand of necessity also deepen existing divisions of ethnic identity and status. As the divide between "haves" and "have-nots" worsens as a result of neoliberal reform and the decline of sugar in international markets, this book reveals on an intensely human scale the coarsening of the social fabric of this and other communities of the world's poorer nations.
Download or read book Sovereigns of the Collapse Book 5 Nuclear Nightminster written by Malcolm J Wardlaw and published by Malcolm J Wardlaw. This book was released on 2021-06-08 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Will might prove right? Nightminster has shown indefatigable will and astounding gall; again and again he has thwarted efforts to defeat him. He still believes he can win—with good reason. Lawrence has been shunned by the Shellingfields, despite victory at the Value System. For him, life and death are separated by a single sheet of paper. Sarah-Kelly still awaits her fate in the Basement of Euston depot. For her, life is death, it’s just a matter of time. The great enemies manoeuvre for battle. Each has a secret weapon, but which will land the killing blow? Nuclear Nightminster is the concluding part of the Sovereigns of the Collapse dystopian thriller series. To learn about free offers and exclusive updates, sign up for the newsletter at: https://www.malcolmjwardlaw.com/newsletter
Download or read book It s Not Them It s You written by Laura Sukorokoff and published by FriesenPress. This book was released on 2020-10-15 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why do people quit their jobs? Not surprisingly, about half the people who quit do so because of their managers. The average cost of employee turnover in a company can be up to two times an employee’s yearly salary. High employee turnover is also costly to morale, the customers’ experience, and the overall revenue of a business. So, how can managers retain and engage their employees? The answer is simpler than might be expected. Ultimately, employees do not stay at their jobs because of fancy perks, costly value-adds, or even super-high salaries. They stay because they feel their manager respects them. And respect costs a manager nothing but a relatively small investment of time. In this book, you will learn the seven steps to solving retention and engagement issues in the workplace, with RESPECT at their core. 1. Develop a Relationship with the people on your team. 2. Have Empathy for those with whom you work. 3. Support the members of your team. 4. Promote the ideas of your team members. 5. Empower your team members to be great on their own terms. 6. Have Consideration for their feelings. 7. Trust them, and be trustworthy yourself. By utilizing the powerful tool presented in this book, these seven steps can be implemented immediately, and managers can improve just about any situation related to employee engagement and retention.
Download or read book Bottom Line Call Center Management written by David L. Butler and published by Routledge. This book was released on 2007-06-01 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels increasing the bottom line. The processes include an evaluation of current customer service representatives, defining, delimiting and assessing the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and dynamic work environment. Likewise, the process also determines the learning skills and competencies necessary to meet and exceed the basic requirements for all call centers. Furthermore, each step has a pre, in-process, and post evaluation to ensure projects are progressing according to plan. Lastly, all evaluations are measured against the bottom line through a return on investment (ROI) model. The framework for this book uses the culture of call centers, defined and lived through the customer service representatives, as the lens to view all processes, measurements, accountability and return on investment. This framework is critical since there has been much emphasis on technology-as-a-solution which treats the employees as a hindrance instead of the enablers of positive change. Likewise, customer service representatives eventually act as strong determinants of success with the call center and thus the bottom line.
Download or read book Not My Idea written by Anastasia Higginbotham and published by Ordinary Terrible Things. This book was released on 2018-09 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: People of color are eager for white people to deal with their racial ignorance. White people are desperate for an affirmative role in racial justice. Not My Idea: A Book About Whiteness helps with conversations the nation is, just now, finally starting to have.
Download or read book The Mind Managers written by Herbert I. Schiller and published by Beacon Press (MA). This book was released on 1973 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:
