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Book Managing Conflict

Download or read book Managing Conflict written by David Liddle and published by Kogan Page Publishers. This book was released on 2017-09-03 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

Book Conflict Management

Download or read book Conflict Management written by Stephan Proksch and published by Springer. This book was released on 2016-07-14 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.

Book Conflict Management for Managers

Download or read book Conflict Management for Managers written by Susan S. Raines and published by John Wiley & Sons. This book was released on 2012-12-14 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University

Book Conflict and Conflict Management

Download or read book Conflict and Conflict Management written by Joseph S. Himes and published by University of Georgia Press. This book was released on 2008-06-01 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: The scope and content of Conflict and Conflict Management derive from some of the most frequently asked questions about the subject. What is social conflict? What are its prominent characteristics and most common forms? Is conflict inevitable? How do social structure and unequal distribution of power affect the prevalence and nature of conflict? Are there positive consequences of conflict? What actions can be taken to prevent conflict? Can conflict be predicted and forestalled? Joseph S. Himes effectively demonstrates that contemporary social science can provide answers to most of these questions. His responses to the questions are drawn from social science literature, theory, and research and are organized around two central issues: the effort to understand social conflict and the task of managing it. Conflict and Conflict Management is divided into two sections, each covering one of these two central issues. The importance of Himes's overview is threefold. In the first place, it unites recent theory and research in a systematic synthesis. Secondly, it grounds the strategies of conflict management in a theory of conflict causation, thus providing a rationale for the strategies discussed. And finally, his work illuminates the study of social conflict by differentiating legitimate from nonlegitimate expressions and thus clarifies both the task of analysis and the business of management.

Book Conflict Management  Leader s Guide

Download or read book Conflict Management Leader s Guide written by Paul Gerhardt and published by Lulu.com. This book was released on 2019-09-04 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the best book on conflict management available! Based upon the latest research, this is perhaps the greatest tool ever developed to help leaders and employees of all-levels develop the best conflict management skills. Scholars agree that managing conflict can be a healthy way of illuminated new ideas and helping team members work better together to bring more efficiency creativity and effectiveness to the workplace. Just like leadership, conflict management is a skill anybody can acquire through both training program and experiences. Training program has the advantage of being able to address specific needs or circumstances in accordance to recognized potential problems in organizational life. This workbook breaks down key concepts in plain easy-to-read and easy-to-follow lessons to help you grow your leadership skills. Read the short lessons, reflect, and then build your skills by doing the short writing assignments at your own convenience.

Book Conflict Management

Download or read book Conflict Management written by Baden Eunson and published by John Wiley & Sons. This book was released on 2012-04-23 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning. In this book you will find many options for managing conflict, including: planning goal setting compromise mediation Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.

Book Managing Conflict with Your Boss

Download or read book Managing Conflict with Your Boss written by Center for Creative Leadership (CCL) and published by John Wiley & Sons. This book was released on 2011-08-26 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: As individuals, we can be creative and ambitious in our personal lives and in our professional lives. But individual efforts can’t always match the energy and productivity of a group. Cultures, societies, clubs, schools, and militaries arose out of our need to band together for mutual support. Organizations were created to deal more effectively with the environment—both the natural world and the world of work. But there is a trade-off when we move from individual contributions to group efforts: the relationships necessary for working together can spawn conflict. In organizations, tensions between individuals need to be defused, or focused in order to find productive solutions to problems. This is especially critical when conflict arises between people at different levels in the organization, such as when you are having a conflict with your boss. These tensions aren’t easy to handle. Conflict can generate discomfort, anger, and ineffective behavior. Feelings such as fear and resentment can rise to the surface. Organizational issues such as unclear lines of authority, power, politics, and ineffective support systems also come into play. Although these internal and external factors create a rich and complicated landscape for conflict to flourish, a conflict with your boss doesn’t necessarily spell the end of your career with an organization. There are steps you can take to gain perspective on conflict and to manage the conflict so that it focuses your energy and your boss’s energy on the needs of the organization, moving both of you toward a more productive working relationship.

Book Personal Conflict Management

Download or read book Personal Conflict Management written by Suzanne Mccorkle and published by Routledge. This book was released on 2015-08-27 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Personal Conflict Management utilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical. Supporting the notion that there is not one correct approach to conflict management, and utilizing the authors’ shared experiences as mediators and organizational facilitators, this text demonstrates the value of collaborative models for resolving conflict and the necessity and benefits in understanding competitive approaches. Through the inclusion of both competitive and cooperative theories, the authors present contrasting perspectives of conflict management. Beginning with an introduction to conflict, the text examines the major approaches and theories of conflict management. Following a discussion of the causes and variables which exist within conflicts, the skills necessary for conflict management are analyzed, including listening, the ability to seek information, the importance of understanding personality types and behavior patters, negotiation, and conflict assessment. The final two sections of the text take the reader beyond the basics, exploring the difficulties encountered in conflict management, the aftermath to a conflict, and conflicts in context, applying the theoretical concepts to everyday situations. Written in an academic yet reader-friendly style, this textbook is enjoyable and thought-provoking for both students and instructors. Case studies, examples, essay suggestions, discussion questions, etc support an interactive environment that optimizes learning opportunities. Instructors will find these features useful in the development of classroom discussions and assignments, while students will benefit from the opportunity to examine their own conflict behavior and enhance their skills in conflict management.

Book Negotiation and Conflict Management

Download or read book Negotiation and Conflict Management written by I. William Zartman and published by Routledge. This book was released on 2007-12-20 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a series of essays by I. William Zartman outlining the evolution of the key concepts required for the study of negotiation and conflict management, such as formula, ripeness, pre-negotiation, mediation, power, process, intractability, escalation, and order. Responding to a lack of useful conceptualization for the analysis of international negotiation, Zartman has developed an analytical framework and specific concepts that can serve as a basis for both study and practice. Negotiation is analyzed as a process, and is linked to other major themes in political science such as decision, structure, justice and order. This analysis is then applied to negotiations to manage particular types of conflicts and cooperation, including ethnic conflicts, civil wars and regime-building. It also develops typologies and strategies of mediation, dealing with such aspects as leverage, bias, interest, and roles. Written by the leading exponent of negotiation and mediation, Negotiation and Conflict Management will be of great interest to all students of negotiation, mediation and conflict studies in general.

Book Conflict Management and Resolution

Download or read book Conflict Management and Resolution written by Ho-Won Jeong and published by Routledge. This book was released on 2009-12-04 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict Management and Resolution provides students with an overview of the main theories of conflict management and conflict resolution, and will equip them to respond to the complex phenomena of international conflict. The book covers these four key concepts in detail: negotiation mediation facilitation reconciliation. It examines how to prevent, manage and eventually resolve various types of conflict that originate from inter-state and inter-group competition, and expands the existing scope of conflict management and resolution theories by examining emerging theories on the identity, power and structural dimensions of adversarial relationships. The volume is designed to enhance our understanding of effective response strategies to conflict in multiple social settings as well as violent struggles, and utilizes numerous case studies, both past and current. These include the Iranian and North Korean nuclear weapons programmes, the war in Lebanon, the Arab-Israeli conflict, civil wars in Africa, and ethnic conflicts in Europe and Asia. This book will be essential reading for all students of conflict management and resolution, mediation, peacekeeping, peace and conflict studies and International Relations in general. Ho-Won Jeong is Professor of Conflict Analysis and Resolution, George Mason University, USA. He has published nine books in the field of international relations, peace and conflict studies. He is also a senior editor of the International Journal of Peace Studies.

Book Conflict Resolution

Download or read book Conflict Resolution written by Daniel Dana and published by McGraw Hill Professional. This book was released on 2001-01-03 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

Book New Ways of Managing Conflict

Download or read book New Ways of Managing Conflict written by Rensis Likert and published by McGraw-Hill Companies. This book was released on 1976 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: Give the principles and step by step procedures of management system to reduce internal and external conflict and external conflict and improve performance.

Book Designing Conflict Management Systems

Download or read book Designing Conflict Management Systems written by Cathy A. Costantino and published by Jossey-Bass. This book was released on 1996 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. This book presents a clear, step-by-step approach for developing and evaluating conflict management systems within any organization.

Book Conflict and Gender

Download or read book Conflict and Gender written by Anita Taylor and published by Hampton Press (NJ). This book was released on 1994 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume examines ways in which conflict resolution and feminist theories might be integrated to enhance our understanding and management of conflicts, particularly those between men and women. Women and child victimisation, everyday conflicts and historical perspectives are explored.

Book Conflict Management and Organization Development

Download or read book Conflict Management and Organization Development written by W. F. G. Mastenbroek and published by . This book was released on 1993 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study aims to form a bridge between the theory of organizations and the practice of professional consulting work. A new theory is outlined which enables consultants to perceive conflicts between parties in organizations, and to use these conflicts to gain greater productivity.

Book Managing Conflict  An Introspective Journey to Negotiating Skills  First Edition

Download or read book Managing Conflict An Introspective Journey to Negotiating Skills First Edition written by Dorothy Balancio and published by Cognella Academic Publishing. This book was released on 2017-08-29 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Conflict: An Introspective Journey to Negotiating Skills focuses on self-awareness, self-motivation, self-regulation, empathy, and social competencies as tools to help readers understand themselves and others, recognize who to trust, and negotiate successful, trust-based relationships. The primary goal of the anthology is to facilitate the development of negotiation skills to resolve conflict. The book offers sociological perspectives on cooperation, conflict, and conflict resolution to help readers think beyond the individual and consider the skills that build good communication. Specific topics include non-violent communication, strategies and techniques for managing conflict, understanding stress and conflict, bullying, negotiation and mediation, and mediator ethics. As they read, students consider the importance of attitudes, values, and goals, and the importance of internalizing norms and governing one's own behavior. Featuring contributions from authors who specialize in diverse disciplines and developed to help students sharpen their observational skills, improve their emotional intelligence, and strengthen their analytical capabilities, Managing Conflict is well suited to courses in sociology, social psychology, counseling, law, and social work.

Book Communication  Conflict  and the Management of Difference

Download or read book Communication Conflict and the Management of Difference written by Stephen W. Littlejohn and published by Waveland Press. This book was released on 2007-04-03 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Littlejohn and Domenici invite readers to engage in a thoughtful dialogue about human difference, conflict, and communication. Drawing on numerous examples from their work in mediation, the authors discuss a variety of practical tools, models, and theories to help analyze conflictwhy it occurs and how communication skills help avoid downward spirals into harmful relationships. Communication competence can move discussions away from harmful interactions and empower parties to expand their options. Effectively managing differences allows conflict, in whatever context, to become a positive resource rather than a barrier. The appendix provides a wealth of information in a succinct format. It discusses basic communication skills; introduces a number of alternative dispute resolution methods, including negotiation, mediation, facilitation, collaboration, and public engagement; and concludes with practical information about dialogue as an important approach to differences.