Download or read book The Heartbeat of Customer Service written by Robert C. Davis and published by Fulton Books, Inc.. This book was released on 2022-08-01 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: I have written this book to guide the reader through an evaluation of personal skills. I am sharing basic steps to follow to increase your sales IQ, your approach to using different types of sales techniques, and how to close more deals more effectively so that you and your customer will win every time. You can learn how to add more sales savvy and finesse to your skill set while not compromising the quality of the service that you are providing to your customer. You will also learn how to enjoy handling customer objections or concerns and use its benefits to your advantage. Furthermore, you will learn how to overcome your fears of rejection and delayed yeses. You will be more cognitive and will understand that breathing, taking deep breaths while selling, will help you to relax so that you can focus more and become a more effective and confident salesperson. I can remember when I had my very first encounter with a selling professional. He was in the retail of jewelry; as a matter of fact, this gentleman inspired me to journey into this amazingly challenging but rewarding field of retail sales. The most profound thing that he said to me on that day, actually, was very simple, but at that time, it was the most powerful thing anyone had ever said to me in regard to selling. I was spellbound! This gentleman said to me, "Everyone can find the product anywhere, but what a customer is really looking for is the right person to close them" (to sell the product to them). In my sales journey, I have found that this quote is absolutely true and genuine. If you are looking for a fresh perspective that has been truly tested and proven and is very exciting, then this is a must-read.

Download or read book Customer Magic The Macquarie Way written by Joseph A. Michelli and published by Blackstone Publishing. This book was released on 2024-01-23 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to write this book. Customer Magic is a practical, easy-to-read guide that, consistent with Macquarie’s commitment to delivering customer value, shares transferrable knowledge on how to identify and solve customer pain points; craft a compelling unique value proposition; attract, select, grow, and retain customer service talent and subject matter expertise; set, measure, track, and incentivize mission-critical business goals and customer-driven growth; innovate solutions that meet your customers’ stated and unstated needs; and maintain a growth mindset and leave a legacy of success.

Download or read book Officers Call written by and published by . This book was released on 1989 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Funeral Home Customer Service A Z written by Alan D Wolfelt and published by Companion Press. This book was released on 2005-04-01 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

Download or read book Customer Service For Dummies written by Karen Leland and published by John Wiley & Sons. This book was released on 2011-03-03 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Download or read book The Ultimate Online Customer Service Guide written by Marsha Collier and published by John Wiley & Sons. This book was released on 2010-12-15 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

Download or read book The Handyman s Blueprint written by Barrett Williams and published by Barrett Williams. This book was released on 2024-08-25 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlock Your Potential *The Handyman's Blueprint* Is Your Ultimate Guide to Building a Successful Business! Are you ready to transform your skills into a thriving handyman business? Look no further than *The Handyman's Blueprint*, the definitive guide designed to take you from novice to expert entrepreneur. Dive into Chapter 1 and get a solid understanding of the handyman industry, learn why starting this business can be a game-changer, and discover the mindset needed for success. Chapter 2 will help you carve out your niche, identifying market gaps, evaluating your unique skills, and scoping out the local competition to ensure your services stand out. Legalities and finances are crucial; that’s why Chapter 3 walks you through registering your business, understanding essential permits and licenses, and setting up a robust business bank account. With Chapter 4, master the art of crafting a foolproof business plan that includes defining your services, setting clear objectives, and strategizing a financial plan for profitability. Creating an efficient workspace is indispensable for any handyman. Chapter 5 delves into setting up a home office or rented space, acquiring essential tools, and organizing your workspace for maximum efficiency. Elevate your marketing game with the insightful strategies in Chapter 6, ranging from online marketing to traditional techniques that will help build a recognizable brand. Customer service can make or break a business; Chapter 7 offers invaluable tips on effective communication, handling complaints, and building lasting relationships with your clients. Pricing, often a pain point for new entrepreneurs, is thoroughly covered in Chapter 8, which provides strategies for determining rates, estimating job costs, and offering promotions. Move from managing finances and hiring employees to expanding your services and ensuring safety and quality control with the later chapters. *The Handyman's Blueprint* also includes case studies and success stories to inspire and guide you. From networking and scaling your business to balancing work and personal life, this comprehensive guide leaves no stone unturned. With insights on staying up-to-date with industry trends and planning for your future, *The Handyman's Blueprint* equips you to not just start, but succeed in your handyman business. Transform your passion into profit. Grab your copy of *The Handyman's Blueprint* today and start building the business of your dreams!

Download or read book Invisible Profits written by Robert Moment and published by Christian Books. This book was released on 2007-09 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who will benefit from this customer service book Invisible Profits: The Power of Exceptional Customer Service. Everyone who has any interaction with potential customers and clients and existing customers and clients will benefit from this valuable customer service book. In this complete guide to exceptional customer service you will learn: (a) How to know exactly what your customer expects - and how to give it to them every time. (b) How exceptional customer service generates exceptional profits- and how to train this concept to your customer service team (c) How to create a positive work environment that benefits customers and employees and generates profits (d) How to manage stressful situations more effectively- you'll even learn how to deal with difficult coworkers ! (e) How to recognize customers' signs and behaviors so that you can meet their needs before they even know what they are. (f) Key tactics that will instantly calm emotional customers so you can solve their problems productively. Customers leave happy and become lifelong, loyal purchasers. Here are just some employment positions within corporations and small businesses that will benefit from this book: customer service representatives, billing specialists, call centers, service professionals, service professional firms, retail stores, field service representatives, account managers, sales professionals, small business owners, technical and support personnel and managers who want customer service training in order to reinforce their skills and train their staff.

Download or read book Powerful Phrases for Effective Customer Service written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2012 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.

Download or read book Customer Service written by Elaine K. Harris and published by . This book was released on 2000 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book tackles the important issues facing customer service providers and customer service managers. Individual success is contingent on how effectively fundamental skills are mastered and carried out.

Download or read book IBM DS8880 Architecture and Implementation Release 8 51 written by Bert Dufrasne and published by IBM Redbooks. This book was released on 2019-02-26 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated for R8.51 This IBM® Redbooks® publication describes the concepts, architecture, and implementation of the IBM DS8880 family. The book provides reference information to assist readers who need to plan for, install, and configure the DS8880 systems. The IBM DS8000® family is a high-performance, high-capacity, highly secure, and resilient series of disk storage systems. The DS8880 family is the latest and most advanced of the DS8000 offerings to date. The high availability, multiplatform support, including IBM Z, and simplified management tools help provide a cost-effective path to an on-demand and cloud-based infrastructures. The IBM DS8880 family now offers business-critical, all-flash, and hybrid data systems that span a wide range of price points: DS8882F: Rack Mounted storage system DS8884: Business Class DS8886: Enterprise Class DS8888: Analytics Class The DS8884 and DS8886 are available as either hybrid models, or can be configured as all-flash. Each model represents the most recent in this series of high-performance, high-capacity, flexible, and resilient storage systems. These systems are intended to address the needs of the most demanding clients. Two powerful IBM POWER8® processor-based servers manage the cache to streamline disk I/O, maximizing performance and throughput. These capabilities are further enhanced with the availability of the second generation of high-performance flash enclosures (HPFEs Gen-2) and newer flash drives. Like its predecessors, the DS8880 supports advanced disaster recovery (DR) solutions, business continuity solutions, and thin provisioning. All disk drives in the DS8880 storage system include the Full Disk Encryption (FDE) feature. The DS8880 can automatically optimize the use of each storage tier, particularly flash drives, by using the IBM Easy Tier® feature. Release 8.5 introduces the Safeguarded Copy feature. The DS8882F Rack Mounted is decribed in a separate publication, Introducing the IBM DS8882F Rack Mounted Storage System, REDP-5505.

Download or read book Achieving Excellence Through Customer Service written by John Tschohl and published by AudioInk. This book was released on 2011-09-22 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you’ve heard and read all you want to know about how bad service is in the world and how important service is to customers and to your bottom line, you may be ready for a little action. After many recent articles and books dealing with the need for quality service, few business managers remain unconvinced. Many, however, remain unequipped to express their commitment in action. The mission of this book is to equip the already convinced to implement the already proved: service is a strategy as powerful as marketing and as potent as a quality product itself in the ongoing effort to realize the full profit potential of a company. This book gives you detailed, step-by-step knowledge that you can use in establishing profitable customer service strategies. The profit-producing capability of an organization derives from impressions made by all employees on the organization’s customers. The means of creating these impressions are the quality and efficacy of the product or service that the employees sell: the quality, accuracy, dependability, and speed of their service — and the warmth of their human relationships with customers. Training and motivation for people who actually deliver service and how-to-do-it implementation instructions are the twin I-beams supporting the substance of this book. They are: The reason this book was written. The features that distinguish this book from other books on service. Among key benefits to readers of this book are: Hands-on ideas, skills, and techniques that can be used immediately. Knowledge about shaping employee attitudes, a powerful competitive force moving a firm toward greater market share, customer loyalty, and profitability.

Download or read book Teachable Points written by Reginald W. Sykes Sr and published by iUniverse. This book was released on 2013-10-28 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: The act of sharing knowledge and skills is a valuable resource. It serves as a tool for growth and learning, and it indicates the potential of a person to become a powerful asset that adds value to the individual and the organization. In Teachable Points, author Reginald W. Sykes Sr. offers operational lessons for frontline supervisors based on the principles of learning and teaching. He provides real-world solutions to everyday issues in the workplace. Intended for both new and seasoned managers, Teachable Points presents lessons grounded in basic management principles and based on action learningthat is, learning from your day-to-day, on-the-job work experience. It discusses the role and purpose of a frontline supervisor, effective management practices, the purpose of business, the importance of getting and keeping customers, ways to provide service, and the fundamentals of managing personnel. Grounded in the theory of teaching what you learn, Teachable Points communicates the importance of frontline supervisors sharing their valuable knowledge with others to add incredible value to an organization.

Download or read book Customer Service written by Paul R. Timm and published by . This book was released on 1998 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text presents the skills essential for success in customer service. It brings together information from professional books and academic textbooks, and the author's consulting experience.

Download or read book IBM DS8870 Architecture and Implementation Release 7 5 written by Bertrand Dufrasne and published by IBM Redbooks. This book was released on 2017-09-19 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM® Redbooks® publication describes the concepts, architecture, and implementation of the IBM DS8870. The WhitepaperRedpaperbook provides reference information to assist readers who need to plan for, install, and configure the DS8870. The IBM DS8870 is the most advanced model in the IBM DS8000® series and is equipped with IBM POWER7+TM based controllers. Various configuration options are available that scale from dual 2-core systems up to dual 16-core systems with up to 1 TB of cache. The DS8870 features an integrated High-Performance Flash Enclosure (HPFE) with flash cards that can deliver up to 250,000 IOPS and up to 3.4 GBps bandwidth. A High-Performance All-Flash configuration is also available. The DS8870 now features 16 Gbps host adapters. Connectivity options, with up to 128 Fibre Channel/IBM FICON® ports for host connections, make the DS8870 suitable for multiple server environments in open systems and IBM zTM Systems environments. DS8870 Release 7.5 brings new and enhanced IBM z SystemsTM synergy features. These features are covered in detail in IBM DS8870 and IBM z Systems Synergy, REDP-5186. The DS8870 supports advanced disaster recovery solutions, business continuity solutions, and thin provisioning. All disk drives in the DS8870 storage system have the Full Disk Encryption (FDE) feature. The DS8870 also can be integrated in a Lightweight Directory Access Protocol (LDAP) infrastructure. The DS8870 can automatically optimize the use of each storage tier, particularly flash drives and flash cards, through the IBM Easy Tier® feature, which is available at no extra charge. This edition applies the IBM DS8870 Release 7.5.

Download or read book EBOOK Services Marketing Integrating Customer Focus Across the Firm written by Alan Wilson and published by McGraw Hill. This book was released on 2016-01-16 with total page 558 pages. Available in PDF, EPUB and Kindle. Book excerpt: European economies are now dominated by services, and virtually all companies view service as critical to retaining their customers today and in the future. In its third European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive gaps model at the center of this approach. Drawing on the most recent research and using up-to-date and topical examples, the book focuses on the development of customer relationships through quality service, out lining the core concepts and theories in services marketing today. New and updated material in this new edition include: · - New content on the role of digital marketing and social media has been added throughout to reflect the latest developments in this dynamic field · - Increased coverage of Service dominant logic regarding the creation of value and the understanding of customer relationships · - New examples and case studies added from global and innovative companies including AirBnB, IKEA, Disneyland, Scandinavia Airlines, and Skyscanner

Download or read book Partnership Marketing written by Ron Kunitzky and published by John Wiley & Sons. This book was released on 2010-12-13 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Google, Microsoft, Apple, Starbucks, and Wal-Mart are "category killers." Why? One key to their astounding success is that they have mastered the art of creating highly attractive partner and customer value propositions. They have all built their business on the principles and practices of Partnership Marketing to offer superior products, create long-term distribution opportunities, new revenue streams for their businesses, and increased brand awareness on a world-wide level. Developing an affiliation with the right partner allows both parties to realize successes that they could not have otherwise achieved on their own by transforming their individual strengths into mutual performance. Whether you're an entrepreneur working to expand your customer base and increase value or a corporation looking for cost-effective ways to stimulate growth and brand-presence on a tight budget, Partnership Marketing is a practical in-depth guide to this core business concept. A powerful strategy in good times, partnership marketing is an excellent way to gain competitive advantage and grow your business even in tough, recessionary economic conditions. As marketing resources are being slashed everywhere, coupled with employee lay-offs and cutbacks to existing programs, partnership marketing is a creative way to do more with less. Partnership Marketing provides the complete how-to of collaborating successfully with other organizations, including: how to align PM objectives to your resources; how to assess what you have to offer a partner-brand and how to leverage your core strengths; how to search for the right partner-brand; how to assess the pros and cons of partnering with other brands; and much more.