Download or read book The Eternal E Customer How Emotionally Intelligent Interfaces Can Create Long Lasting Customer Relationship written by Bryan Bergeron and published by McGraw Hill Professional. This book was released on 2000-11-17 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Eternal E-Customer focuses on getting ebusinesses to the next level of customer loyalty. In the competitive world of ecommerce, the winners know that the key to success is customer appreciation and retention. Emotionally Intelligent Interfaces (EII) are driven by data from previous customer interactions, explicit customer preferences, and based on customer profiles. EIIs build trust and customer loyalty by offering shoppers the intimacy and individual attention they expect from the corner store. In this groundbreaking book, Harvard professor Bryan Bergeron provides a roadmap to get readers up to speed on all crucial business and technology aspects of EIIs, and explains how to create the information infrastructure needed to support EIIs tailored to their businesses. • Focuses on achievable results using current technology • Includes a companion Web site with links to examples of state-of-the-art EII technologiesForeword by Ray Kurzweil, author of The Age of Spiritual Machines

Download or read book Essentials of CRM written by Bryan Bergeron and published by John Wiley & Sons. This book was released on 2004-01-16 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM. "Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand." —Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence "Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership." —John Glaser, PhD, Vice President and CIO, Partners Healthcare System The Wiley Essentials Series-because the business world is always changing...and so should you.

Download or read book Systems Social and Internationalization Design Aspects of Human computer Interaction written by Michael J. Smith and published by CRC Press. This book was released on 2001-08-01 with total page 1074 pages. Available in PDF, EPUB and Kindle. Book excerpt: Please see Volume I for a full description.

Download or read book Concurrent Engineering Approaches for Sustainable Product Development in a Multi Disciplinary Environment written by Josip Stjepandić and published by Springer Science & Business Media. This book was released on 2012-08-10 with total page 1209 pages. Available in PDF, EPUB and Kindle. Book excerpt: The CE Conference series is organized annually by the International Society for Productivity Enhancement (ISPE) and constitutes an important forum for international scientific exchange on concurrent and collaborative enterprise engineering. These international conferences attract a significant number of researchers, industrialists and students, as well as government representatives, who are interested in the recent advances in concurrent engineering research and applications. Concurrent Engineering Approaches for Sustainable Product Development in a Multi-Disciplinary Environment: Proceedings of the 19th ISPE International Conference on Concurrent Engineering contains papers accepted, peer reviewed and presented at the annual conference held at the University of Applied Sciences in Trier, Germany, from 3rd-7th of September 2012. This covers a wide range of cutting-edge topics including: Systems Engineering and Innovation Design for Sustainability Knowledge Engineering and Management Managing product variety Product Life-Cycle Management and Service Engineering Value Engineering

Download or read book Virtual Immortality God Evolution and the Singularity in Post and Transhumanism written by Oliver Krüger and published by transcript Verlag. This book was released on 2021-10-31 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, ideas of post- and transhumanism have been popularized by novels, TV series, and Hollywood movies. According to this radical perspective, humankind and all biological life have become obsolete. Traditional forms of life are inefficient at processing information and inept at crossing the high frontier: outer space. While humankind can expect to be replaced by their own artificial progeny, posthumanists assume that they will become an immortal part of a transcendent superintelligence. Krüger's award-winning study examines the historical and philosophical context of these futuristic promises by Ray Kurzweil, Nick Bostrom, Frank Tipler, and other posthumanist thinkers.

Download or read book Business Expectations written by Bryan Bergeron and published by John Wiley & Sons. This book was released on 2002-07-22 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical roadmap for developing successful e-business strategic plans E-Business Expectations provides a critical review of the process of evolving a product or service from prototype to practical technology. Written by renown expert on technology issues, this book provides business executives and managers with tools they can use to position their product or service to best satisfy their customer's needs. It guides readers from unrealistic to realistic expectations of what a firm's technology can bring to its e-business strategy. This book provides managers with a solid foundation for creating realistic technological expectations for their e-business in terms of repeatability, scalability, operating environment, resource requirements, and compatibility issues. Bryan P. Bergeron (Brookline, MA) has over thirty years' experience designing and working with computers and electronics. He teaches technology and business at Harvard Medical School and MIT and is Editor in Chief of e.MD, Technical Editor of Postgraduate Medicine, among others. Dr. Bergeron is President of Archetype Technologies, Inc., a technology consulting firm.

Download or read book Relationship Marketing written by Richard J. Varey and published by . This book was released on 2002 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title explores the growing concept of relationship marketing, defined as the process of creating, maintaining, and enhancing strong, value-laden relationships with customers and other stakeholders. Relationship Marketing explores the concept in theory and practice for use in the e-commerce era. The book offers an understanding of relationship marketing as a business strategy within a framework that integrates marketing, e-commerce, corporate communications, and knowledge management.

Download or read book The Wireless Web written by Bryan P. Bergeron and published by McGraw-Hill Companies. This book was released on 2001 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an introduction to wireless technology in the world of e-commerce. The book provides e-business executives with a foundation in wireless web technology from a business perspective, and a roadmap of how they can develop and execute a wireless strategy for their company.

Download or read book The Wireless Web and Healthcare written by Bryan P. Bergeron and published by . This book was released on 2002 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Choice written by and published by . This book was released on 2000 with total page 832 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book American Book Publishing Record written by and published by . This book was released on 2001 with total page 1714 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Books in Print Supplement written by and published by . This book was released on 2002 with total page 2576 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The British National Bibliography written by Arthur James Wells and published by . This book was released on 2001 with total page 1600 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Forthcoming Books written by Rose Arny and published by . This book was released on 2001 with total page 1542 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Achieving Excellence Through Customer Service written by John Tschohl and published by Best Sellers Publishing. This book was released on 1996 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Promotes the theory that superior customer service leads to a superior business organisation

Download or read book Artificial Intelligence in Healthcare written by Adam Bohr and published by Academic Press. This book was released on 2020-06-21 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial Intelligence (AI) in Healthcare is more than a comprehensive introduction to artificial intelligence as a tool in the generation and analysis of healthcare data. The book is split into two sections where the first section describes the current healthcare challenges and the rise of AI in this arena. The ten following chapters are written by specialists in each area, covering the whole healthcare ecosystem. First, the AI applications in drug design and drug development are presented followed by its applications in the field of cancer diagnostics, treatment and medical imaging. Subsequently, the application of AI in medical devices and surgery are covered as well as remote patient monitoring. Finally, the book dives into the topics of security, privacy, information sharing, health insurances and legal aspects of AI in healthcare. - Highlights different data techniques in healthcare data analysis, including machine learning and data mining - Illustrates different applications and challenges across the design, implementation and management of intelligent systems and healthcare data networks - Includes applications and case studies across all areas of AI in healthcare data

Download or read book Emotionally Durable Design written by Jonathan Chapman and published by Routledge. This book was released on 2015-04-10 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotionally Durable Design presents counterpoints to our ‘throwaway society’ by developing powerful design tools, methods and frameworks that build resilience into relationships between people and things. The book takes us beyond the sustainable design field’s established focus on energy and materials, to engage the underlying psychological phenomena that shape patterns of consumption and waste. In fluid and accessible writing, the author asks: why do we discard products that still work? He then moves forward to define strategies for the design of products that people want to keep for longer. Along the way we are introduced to over twenty examples of emotional durability in smart phones, shoes, chairs, clocks, teacups, toasters, boats and other material experiences. Emotionally Durable Design transcends the prevailing doom and gloom rhetoric of sustainability discourse, to pioneer a more hopeful, meaningful and resilient form of material culture. This second edition features pull-out quotes, illustrated product examples, a running glossary and comprehensive stand firsts; this book can be read cover to cover, or dipped in-and-out of. It is a daring call to arms for professional designers, educators, researchers and students from in a range of disciplines from product design to architecture; framing an alternative genre of design that reduces the consumption and waste of resources by increasing the durability of relationships between people and things.