Download or read book The Empathy Economy written by Xena Mindhurst and published by Publifye AS. This book was released on 2024-10-11 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: ""The Empathy Economy"" explores the rising importance of emotional intelligence and empathy in today's business world. This groundbreaking book argues that these soft skills are becoming crucial for success in an increasingly technology-driven environment. The author presents a compelling case for why businesses and individuals who cultivate emotional intelligence will have a significant competitive advantage in the 21st century. The book delves into three main areas: 1. Enhancing leadership effectiveness 2. Revolutionizing customer service 3. Fostering innovation through empathetic design thinking Drawing on research from psychology, neuroscience, and business studies, it demonstrates the tangible benefits of emotional intelligence in team performance, customer loyalty, and innovation. What sets this book apart is its holistic approach, presenting emotional intelligence as an essential component of business strategy integrated into every aspect of organizational functioning. Structured to guide readers through a comprehensive understanding of the empathy economy, the book progresses from introducing key concepts to exploring their practical applications in various professional contexts. It offers a blend of academic rigor and accessible language, making complex ideas understandable to a wide audience. With its engaging narrative style and practical frameworks, ""The Empathy Economy"" provides valuable insights for anyone interested in thriving in our interconnected world.

Download or read book The Vitality Imperative written by Mickey Connolly and published by RDA Press, LLC. This book was released on 2016-10-25 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ever-present challenge for leaders is how to get more done with less time, money, and stress. The Vitality Imperative answers that challenge and gives leaders a reliable and actionable road map for creating and sustaining a humane and lasting approach to the thorniest challenges and opportunities modern organizations face. The Vitality Imperative will teach: • 7 key promises that connected leaders make to ignite and sustain vitality • Self-evident principles to provoke new thought and action • Engaging examples of these principles in action • Personal and team practices to test the principles and cultivate personal and organizational effectiveness. Based on over 25 years of research and application in Fortune 500 organizations on six continents around the?world, this book describes how connected leadershipTM builds a working culture of energized high performance, characterized by community, contribution, and choice. The Vitality Imperative is about return-on-effort. It’s about leading organizations in ways that produce great results and are deeply satisfying for both employees and shareholders.

Download or read book Empathy Imperiled written by gary olson and published by Springer Science & Business Media. This book was released on 2012-12-12 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most critical factor explaining the disjuncture between empathy’s revolutionary potential and today’s empathically-impaired society is the interaction between the brain and our dominant political culture. The evolutionary process has given rise to a hard-wired neural system in the primal brain and particularly in the human brain. This book argues that the crucial missing piece in this conversation is the failure to identify and explain the dynamic relationship between an empathy gap and the hegemonic influence of neoliberal capitalism, through the analysis of the college classroom, the neoliberal state, media, film and photo images, marketing of products, militarization, mass culture and government policy. This book will contribute to an empirically grounded dissent from capitalism’s narrative about human nature. Empathy is putting oneself in another’s emotional and cognitive shoes and then acting in a deliberate, appropriate manner. Perhaps counter-intuitively, it requires self-empathy because we’re all products of an empathy-anesthetizing culture. The approach in this book affirms a scientific basis for acting with empathy, and it addresses how this can help inform us to our current political culture and process, and make its of interest to students and scholars in political science, psychology, and other social sciences. ​ ​

Download or read book Empathetic Marketing written by M. Ingwer and published by Springer. This book was released on 2017-07-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: With a revised understanding of the science and philosophy behind human needs, businesses will be better equipped to provide long-term satisfaction for their customers. Mark uncovers a framework that will help businesses identify human needs and incorporate this perspective into strategy, and then focuses each chapter on a specific emotional need.

Download or read book The Vigorous Mind written by Ingrid E. Cummings and published by Health Communications, Inc.. This book was released on 2008-12-11 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: In her inspiring and intelligent book, corporate trainer, lecturer, and professor, Ingrid E. Cummings makes the case for edifying one's intellectual and spiritual palettes through delving outside one's realm of knowledge, using an ancient Japanese philosophy called kaizen.

Download or read book The Empathy Advantage written by Lynne Azarchi and published by Rowman & Littlefield. This book was released on 2020-11-04 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: We live in a time when empathy is not only lacking but on the decline. Kids are bullied because of the color of their skin, religion, culture, a disability and more. Bullying and cyberbullying are increasing, especially for black and brown kids, LGBT youth, and Jewish and Muslim youth. Fueled by decreases in respect, kindness, and compassion, the house is on fire! Empathy may be not be a cure-all, but just a little effort can transform a child into a more sensitive, caring human being. The good news is that empathy – the ability to “walk in someone else’s shoes” – can be taught. This book is all about teaching adults to teach empathy to kids. The payoff will last a lifetime. In this helpful guide, parents, caregivers and teachers are coached to help their children and students to develop social-emotional skills that will equip them to better navigate the world with self-compassion and empathetic concern. The Empathy Advantage is for the busiest parents and educators. It provides tips, strategies, online resources, and activities that are fun and engaging and take just 10 to 20 minutes. It emphasizes the importance of starting early, being good role models, spending quality face-to-face time together, and more. It will help readers understand the dynamics of bullying and teach children to stand up not only for themselves but others. And it explores other topics including managing media in the home, the value of pets in inculcating empathy, active listening, and self-compassion – i.e. being as forgiving and kind to yourself as you would to a friend.

Download or read book The Empathy Effect written by Helen Riess, MD and published by Sounds True. This book was released on 2018-11-27 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: “We are all connected on a neurobiological level far more than we have previously realized. Consciously or not, we are in constant, natural resonance with one another’s feelings. When we are engaged in shared mind awareness, the possibilities for mutual aid and collaborative problem solving abound.” —Helen Riess, MD A Revolutionary Guide for Understanding and Changing the Way We Connect Empathy is undergoing a new evolution. In a global and interconnected culture, we can no longer afford to identify only with people who seem to be a part of our “tribe.” As Dr. Helen Riess has learned, our capacity for empathy is not just an innate trait—it is also a skill that we can learn and expand. With The Empathy Effect, Dr. Riess presents a definitive resource on empathy: the science behind how it works, new research on how empathy develops from birth to adulthood, and tools for building your capacity to create authentic emotional connection with others in any situation. Dr. Riess emerged as leading researcher on empathy by creating a breakthrough training curriculum now used internationally in health care, business, and education. Drawing from this successful program and the latest science, she presents: • The E.M.P.A.T.H.Y.® method—a powerful seven-step system for understanding and increasing empathy, starting with Eye Contact and ending with Your Response • How empathy works—a comprehensive synthesis emerging from neuroscience, sociology, developmental psychology, and evolutionary theory • Tools for recognizing and promoting empathic behavior in yourself and others • Parenting and teaching empathy in kids—guidance for every stage of development • Texts, emojis, and digital empathy—the modern challenge of authentic connection in the information age • Empathy through art and literature—exploring the power of creative expression to expand our emotional experience • Leading with empathy—how political and business leaders can combine compassion with efficiency through group empathy skills and shared mind intelligence • Digging deep for empathy—how to reverse scapegoating and recognize shared humanity with those we normally keep at a distance • Self-compassion—why your ability to express love toward yourself affects every other relationship in your life “Nourishing empathy lets us help not just ourselves,” says Dr. Riess, “but also everyone we interact with, whether for a moment or a lifetime.” The Empathy Effect is a life-changing book that will revolutionize the way you understand yourself, relate to your loved ones, and connect to every person in your life.

Download or read book In Search of Fatima written by Ghada Karmi and published by Verso Books. This book was released on 2024-04-09 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: "One of the finest, most eloquent and painfully honest memoirs of the Palestinian exile and displacement." –New Statesman An intimate memoir of the 1948 Nakba, exile and the dispossession of Palestinian lands In Search of Fatima reflects the author’s personal experiences of displacement and loss against a backdrop of the major political events which have shaped conflict in the Middle East. Kharmi was born in Jerusalem but her family were forced out in 1948, following the Nakba, when Palestinians were dispossessed of their lands at the hands of the Israeli state. In this moving account of exile, she charts her family's displacement to Jordan, and finally to Golders Green, London, where she initially refused to lay down roots in alien soil. Through this journey, Kharmi charts the personal account of a young woman's search for identity: as a Palestinian far away from home. Speaking for the millions of displaced people worldwide who have lived suspended between their old and new countries, fitting into neither, this is a nuanced exploration of psychological displacement and loss of identity.

Download or read book The Artificial Intelligence Imperative written by Anastassia Lauterbach and published by Bloomsbury Publishing USA. This book was released on 2018-04-12 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical guide to artificial intelligence and its impact on industry dispels common myths and calls for cross-sector, collaborative leadership for the responsible design and embedding of AI in the daily work of businesses and oversight by boards. Artificial intelligence has arrived, and it's coming to a business near you. The disruptive impact of AI on the global economy—from health care to energy, financial services to agriculture, and defense to media—is enormous. Technology literacy is a must for traditional businesses, their boards, policy makers, and governance professionals. This is the first book to explain where AI comes from, why it has emerged as one of the most powerful forces in mergers and acquisitions and research and development, and what companies need to do to implement it successfully. It equips business leaders with a practical roadmap for competing and even thriving in the face of the coming AI revolution. The authors analyze competitive trends, provide industry and governance examples, and explain interactions between AI and other digital technologies, such as blockchain, cybersecurity, and the Internet of Things. At the same time, AI experts will learn how their research and products can increase the competitiveness of their businesses, and corporate boards will come away with a thorough knowledge of the AI governance, ethics, and risk questions to ask.

Download or read book Empathy at Scale written by Dana Publicover and published by Lulu.com. This book was released on 2020-01-17 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: How many times have you experienced organizational change that is, at best, a rebrand and business as usual at worst? To create real change, real change must occur. The way we work isn't working. Employees wear too many hats and spend all their time putting out fires instead of strategizing a brilliant future. Innovation is just a word in our tagline. We're looking for the Next Big Thing, but we can't afford to take a risk on anything different.It's time to try a new approach to problem-solving using tools already at your disposal. To understand the root cause of problems (and predict the impact of your solution), you must empathize with your user-your customer, your member, your client or even your employee. This book will teach you how to empathize with anyone and run a full-scale empathy study to collect actionable, qualitative data. You'll also learn problem-solving methods and ways to prove ideas early on to avoid costly mistakes down the line.If you find yourself with unsolvable problems and you're open to trying new ways of thinking, Empathy at Scale is the impetus you've been waiting for. Dana Publicover brings knowledge from years in startup business development, product design, user research and design thinking facilitation to show that there is always a creative solution-and it's not going to come out of routine brainstorms. Because if you could sit and think up a solution, you'd have the answer by now. This book is for anyone who knows it's time to change the way they work, who wants to change but isn't sure how, and who believes their work gets in the way of their job. REVIEWS: "Companies are beginning to realize that what is missing from their development process is a real understanding of the audiences they serve. Teams looking to gain that understanding should look to Empathy at Scale for a practical playbook to get people out of their own heads to better see into others'. Publicover has a wide variety of examples and tips to build empathy, a critical skill in the 21st century." - Gretchen Anderson, author of Mastering Collaboration "Dana's understanding of empathy and it's vital role in product and service design is as comprehensive and well-delivered in this book as any place you can find. She has rightfully put the horse in front of the cart which is the opposite of what most design thinkers do. This book is a guide to save time, save money, and create what your customers want and will use." -Cam Marston, President, Generational Insights.

Download or read book The Fog of War written by James G. Blight and published by Rowman & Littlefield. This book was released on 2005 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Robert S. McNamara is one of modern America's most controversial figures. His opinions, policies, and actions have led to a firestorm of debate, ignited most recently by Errol Morris's Academy Award-winning film, The Fog of War. In the companion book, editors James G. Blight and janet M. Lang use lessons from McNamara's life to examine issues of war and peace in the 20th century. McNamara's career spans some of America's defining events--from the end of World War I, through the course of World War II, and the unfolding of the Cold War in Cuba, Vietnam, and around the world. The Fog of War brings together film transcripts, documents, dialogues, and essays to explore what the horrors and triumphs of the 20th century can teach us about the future.

Download or read book Empathy and its Limits written by Aleida Assmann and published by Springer. This book was released on 2016-01-26 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume extends the theoretical scope of the important concept of empathy by analysing not only the cultural contexts that foster the generating of empathy, but in focusing also on the limits of pro-social feelings and the mechanisms that lead to its blocking.

Download or read book Nothing Changes Until You Do written by Mike Robbins and published by Hay House, Inc. This book was released on 2014-05-06 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: After three years of living his dream as a professional baseball pitcher, Mike Robbins had an arm injury that benched him for good, and when this happened, everything changed. He had to figure out who he was without the identity of "baseball player"—a process fraught with emotional highs and lows—and he quickly realized that the self-criticism and self-doubt he was feeling are in fact epidemic in our culture. Too often we base our value on our external world—our jobs, finances, appearance, or various other factors. Even the most successful people struggle with their relationship with themselves. In Nothing Changes Until You Do, Mike looks at this delicate relationship and brings to light a new way to look at life, opening your eyes to your innate value. These 40 inspiring essays, which are real tales from Mike’s own life and the lives of his clients, boil down some of the most important lessons Mike has learned on his own personal journey—and as he’s traveled throughout the country for over a decade speaking to groups of all kinds. With themes spanning from the importance of trusting yourself to the benefits of vulnerability to the strength inherent in embracing change, this book shows you how to get out of your own way and make peace with yourself. With humor, authenticity, and ease, Mike illustrates that with a little self-compassion and a healthy dose of self-acceptance, anyone can turn away from the negatives that manifest because of a critical self-perception—things like unkindness, insecurity, addictions, sabotaged relationships, unnecessary drama, and more. Making peace with yourself is fundamental to happiness and success. So join Mike and learn to have more compassion, more acceptance, and more love for yourself—thus giving you access to more compassion, more acceptance, and more love for the people (and everything else) in your life.

Download or read book Empathy in the Global World written by Carolyn Calloway-Thomas and published by SAGE. This book was released on 2010 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: Evidence of violence and hatred worldwide - from the bombing of the World Trade Center on September 11, 2001 to the war in Iraq to the recent war between Israel and Hezbollah - call special attention to the critical importance of empathy in human affairs. Only when we begin to understand more fully the workings of empathy do we begin to be able to make sense of what happens to humans on a global scale. In Empathy in a Global World, Carolyn Calloway-Thomas examines the nature and zones of empathy, exploring how an understanding of empathy shapes global talk and action. This text presents the foundations of empathy, the historical beginnings of empathy, and the global practices of empathy, all with an eye toward understanding how and why this important concept matters. This book explores how empathetic literacy is crucial in addressing intercultural issues; how it is needed in decision making; how it is communicated via the media; and how it affects global issues such as poverty and environmental diasters. Second, the book goes beyond existing knowledge on empathy and extends into the realms of media, global class issues, the world of NGOs, and natural disasters. As such, the book takes readers on a tour of empathys nature, uses, practices and potentials in this manner. In this regard, the proposed book breaks new and compelling ground.Third, in its scope, the book exploits the disciplines of communication, black studies, education, history, cultural studies, media, philanthropy, psychology, religious studies, and sociology to bring fresh insights into the discourse, dynamics, patterns, and practices of empathy.

Download or read book The Customer Culture Imperative A Leader s Guide to Driving Superior Performance written by Linden Brown and published by McGraw-Hill Education. This book was released on 2014-01-07 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: BECOME THE ENVY OF YOUR INDUSTRY WITH A CUSTOMER-CENTRIC CULTURE Winner of Marketing Book of the Year 2015 by Marketing and Sales Books For the first time, this groundbreaking guide unlocks the secrets used by Amazon, Virgin, Apple, Starbucks, and salesforce.com. It creates a guide for success based on three years of scientific study drawing insights from more than 100 businesses to identify seven key factors. When implemented together these factors have been proven to drive superior business performance. Customer culture is as fundamental to business performance as breathing is to living. It is the life force of your business. This applies no matter what your industry sector. And with the evidence-based methods in this book, you can replicate their success in your business! The Customer Culture Imperative reveals the key disciplines of customer culture that consistently predict enhanced, sustainable business results. Each one is linked to a particular strategy and drives predictable and measurable improvements in one or more business performance factors--from innovation and customer satisfaction to growth in sales and profits to higher rates of new-product success. It gives you the tools to: Inspire everyone in the company to embrace a customer-centric culture Unify efforts across units by creating a "common language" for change Collect and measure data from your efforts and benchmark your progress Make change long term so you leave a legacy of an enduring business Creating a customer-centric company takes more than making an investment in the customer service department and systems. It's about building a culture in which the customer is at the heart of all decisions made within every function and unit. What's best for the customer is what's best for business. Make that a part of the DNA of your organization, and you will lead your company to unprecedented success. Guaranteed. PRAISE FOR THE CUSTOMER CULTURE IMPERATIVE "Linden and Chris Brown have written the best book on what it takes to build a genuine customer culture in an organization. Their framework and their stories will inspire you to take the next step." -- Philip Kotler, S. C. Johnson Distinguished Professor of International Marketing at the Kellogg School of Management at Northwestern University "A customer-focused culture is a powerful competitive advantage. This book will show you how to diagnose the level of a customer culture and then make the leadership moves to raise this level." -- George Day, Geoffrey T. Boisi Professor of Marketing and Co-Director of the Mack Institute for Innovation Management, Wharton, University of Pennsylvania "Creating unique customer engagements is an essential ingredient of the 'Starbucks Experience.' Crafting an authentic culture is essential to insuring that all employees consistently execute and innovate the highest quality customer experience. Linden and Chris provide a unique framework and road map to build this culture within large and small organizations." -- Arthur Rubinfeld, chief creative officer and president, Global Innovation and Evolution Fresh Retail, Starbucks "Smart phones, smart networks, and personalized apps are changing the way people live and work--giving control to an emerging class of globally connected customers that have the power to shift markets. Linden and Chris Brown’s work will help you understand what is happening and what it means to your business.” -- David Thodey, Chief Executive Officer, Telstra "Over the 40+ years of my life in business I have always known that a customer culture is the key to success. How to achieve it has been a continuous search and challenge. This book is the clearest roadmap I have read to truly achieve a customer culture and all the benefits it brings.” -- John Stanhope, Chairman, Australia Post "Some books (alas, very rare) summarise well-researched management theory, combined with current best practice, to deliver powerful and pragmatic guidelines for growing shareholder value. This is one such book. Read it. Enjoy it. It is a powerful contribution to best practice.” -- Malcolm MacDonald, Emeritus Professor, Cranfield University School of Management "Smart phones, smart networks, and personalized apps are changing the way people live and work,giving control to an emerging class of globally connected customers that have the power to shift markets. Linden and Chris Brown’s work will help you understand what is happening and what it means to your business.”--David Thodey, Chief Executive Officer, Telstra "Over the 40+ years of my life in business I have always known that a customer culture is the key to success. How to achieve it has been a continuous search and challenge. This book is the clearest roadmap I have read to truly achieve a customer culture and all the benefits it brings.”--John Stanhope, Chairman, Australia Post "Some books, alas very rare, summarise well-researched management theory, combined with current best practice, to deliver powerful and pragmatic guidelines for growing shareholder value. This is one such book. Read it. Enjoy it. It is a powerful contribution to best practice.”--Malcolm MacDonald, Emeritus Professor, Cranfield University School of Management "This easy to read book provides essential and unique guidance for driving the critical relationship between customer centricity and sustained organisational performance."-—Dr Ramzi Fayed, Executive Dean, Australian Graduate School of Leadership

Download or read book Empathy and Ethics written by Magnus Englander and published by Rowman & Littlefield. This book was released on 2023 with total page 545 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors offer a phenomenological reflection on the problem of the interconnection between empathy and ethics; essential reading for professionals and scholars of philosophy, psychiatry, health science, psychology, and sociology.

Download or read book Critical Queer Studies written by Casey Charles and published by Routledge. This book was released on 2016-04-22 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Critical Queer Studies examines contemporary films and documentaries that dramatize the intersection of law and queer life, analyzing the effects of legal doctrines-jury selection, unwanted sexual advance, negligence, hate crimes, and gay marriage-on the production and reception of queer film and fiction. Exploring the interaction of these discourses by discussing internationally-known American films, the book demonstrates how the law maintains its hold over the queer subject through promoting certain ideological fictions and conversely how film and literature draw upon the material realities of queer legal status to dramatize conflicts between law and the marginalized subject. Critical Queer Studies synthesizes queer studies, law and literature, and film studies, engaging these fields to show how the struggle for gay and lesbian rights has influenced the production of film and fiction.