Download or read book The Death of Customer Service written by Ethan Grimes and published by Bookbaby. This book was released on 2022-03-12 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever worked in a call center? Or a restaurant? Or a retail store? If you have ever worked in Customer Service, then this book is for you. This is a book written by a Customer Service Representative FOR Customer Service Representatives "The Death of Customer Service" is a work of fiction based on my personal experience working in multiple call centers. This book starts as a satirical take on where I believe Customer Service is headed as an industry. Then as the story goes on, it becomes less grounded as it moves further from comedy and into more of a Science-Fiction story. This is not a traditional story by any means, but I assure you, there is no story like it. A Customer Service Department with no products and a lot of angry customers, a mad scientist in a dark laboratory, a pharmacy for recreational use, a recording studio for live hold music, a gun range in the basement, and a dive bar on the 3rd floor. All under one company, in one call center. Dexter Kirk has gone from call center to call center, fired from every job he's ever had and knowing no vacation except for the two weeks of severance pay between each one. Until the day he is hired by Plaetto Pier, a mysterious company in Tempe, Arizona. Follow Dexter's experiences as he moves from department to department, each one more absurd than the last. Find out what role this 27 year old, jaded Customer Service Representative could possibly play at such a strange company. Find out how far one company can push an entire industry, in "The Death of Customer Service."

Download or read book Funeral Home Customer Service A Z written by Alan D Wolfelt and published by Companion Press. This book was released on 2005-04-01 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

Download or read book The Satisfied Customer written by Claes Fornell and published by St. Martin's Press. This book was released on 2007-11-27 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: When faced with the choice between cutting costs or improving customer service, most companies focus on tangible assets. But in our service economy, the most important asset is intangible: a company's relationship with its customers. The Satisfied Customer is a blueprint for understanding this fact of modern business and reveals the unheralded value of customer satisfaction. Drawing on the results of a massive survey of American consumer satisfaction and including examples from companies like Home Depot and UPS, Fornell presents some surprising conclusions about outreach strategy (exceeding a customer's expectations is risky, and increasing customer complaints can actually be a good thing). He also explains how to quantify and increase the value of a firm's customer relationships--what he calls the Customer Asset.

Download or read book High Tech High Touch Customer Service written by Micah Solomon and published by AMACOM. This book was released on 2012-05-26 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn’t changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your customer’s expectations of the way you do business. You’ll learn inside secrets of wildly successful customer service initiatives, from internet startups to venerable brands, and how to turn casual customers into fervent supporters who will spread the word far and wide--online and off. High-Tech, High-Touch Customer Service does this by teaching readers the six major customer trends and what they mean for business; the eight unbreakable rules for social media customer service; how to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums; how to understand and leverage the rising power of self-service; and how to build a company culture that breeds stellar customer service.With special features including lessons from the latest newsworthy customer service blunders, you’ll be equipped to retool old-fashioned customer service and turn time-strapped, screen-addicted, value-savvy, and socially engaged critics into fervent loyal customers who help your business thrive.

Download or read book Practical Insights on Customer Service written by Emmanuel Danstan Chinunda and published by Adonis & Abbey Publishers Ltd. This book was released on 2011-07-20 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the current challenges in Africa and how effective customer care can help to unlock some of the opportunities available in the continent. It highlights the common problems organizations face in the continent and recommends ways of enhancing the principles of customer service. Written in a reader-friendly language, the book also conscientises the readers and organizations to simple, but often overlooked winning formulae in life-customer service.

Download or read book Best Practices in Customer Service written by John A. Woods and published by AMACOM Div American Mgmt Assn. This book was released on 1999 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Customer Service Best Practices written by Ron Zemke and published by Human Resource Development. This book was released on 1998 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Beyond Good Beyond Great To Legendary Customer Service written by Lee Tomlinson and published by Lulu.com. This book was released on 2013-07-03 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a customer service legend!

Download or read book The World of Customer Service written by Pattie Odgers and published by South Western Educational Publishing. This book was released on 2004 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

Download or read book Branded Customer Service written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 2006-09-14 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.

Download or read book Achieving Excellence Through Customer Service written by John Tschohl and published by Best Sellers Publishing. This book was released on 1996 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Promotes the theory that superior customer service leads to a superior business organisation

Download or read book Customer Relationship Management and Customer Service written by Adele Berndt and published by Juta and Company Ltd. This book was released on 2004 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer relations management (CRM) is about maintaining long-term customer relationships. This book looks at creating and managing customer relationships and how relationship marketing, applied throughout any organisation, can create new value to build the organisation for the long term. In order to achieve CRM, companies need to focus on customer retention, a high customer commitment and a long-term perspective. The book examines the changes in the practice of marketing and the solutions offered by relationship marketing. It also analyses the profound impact of technology and how it enables the business to focus on individual customers.

Download or read book Hearings Reports and Prints of the House Committee on Armed Services written by United States. Congress. House. Committee on Armed Services and published by . This book was released on with total page 916 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Customer Service Survival Kit written by Richard Gallagher and published by AMACOM. This book was released on 2013-03-20 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.

Download or read book Members for Life written by Richard F. Gerson and published by Human Kinetics. This book was released on 1999 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Members for life shows how to develop a customer service standard that will keep your members coming back. It covers crucial skills that every fitness staff member needs to develop, from basic telephone and communication skills to tips for managing angry or complaining members.

Download or read book The AI Revolution in Customer Service and Support written by Ross Smith and published by Pearson Education. This book was released on 2024-07-16 with total page 467 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace How to address concerns and build strategies for reskilling and upskilling your people How to incorporate games, play, and other techniques to engage your agents with AI Explore thought experiments for the future of support in your organization “Insightful & comprehensive—if you run a service & support operation, put this book on your essential reading list right now!” —PHIL WOLFENDEN, Cisco, VP, Customer Experience “This book is both timely and relevant as we enter an unprecedented period in our industry and the broader world driven by Generative AI. The magnitude and speed of change we’re experiencing is astounding and this book does an outstanding job balancing technical knowledge with the people and ethical considerations we must also keep front of mind.” —BRYAN BELMONT, Microsoft, Corporate VP, Customer Service & Support “The authors of this book are undoubtedly on the front lines of operationalizing Gen AI implementations in customer support environments... and they know undoubtedly that at its core, support is about people and genuine human connections. This book walks you through their journey to keep people at the center of this technical tsunami.” —PHAEDRA BOINODIRIS, Author, AI for the Rest of Us

Download or read book Airline Customer Service Commitments written by United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation and published by . This book was released on 2001 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: