Download or read book The Customer Service Survival Kit written by Richard S. Gallagher and published by AMACOM Div American Mgmt Assn. This book was released on 2013 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver bad news * Indispensable problem-solving tools * How to become immune to intimidation * How to wrap up transactions so that customers are happy * And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer-the key to radical improvements in every organization.
Download or read book The Business Survival Kit written by Bianca Miller-Cole and published by Penguin UK. This book was released on 2021-09-23 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: ***SUNDAY TIMES BESTSELLER*** With straightforward, heart-felt advice, The Business Survival Kit guides you to a thriving business while nurturing your humanity -- Marie Forleo, #1 NY Times bestselling author of Everything is Figureoutable This book will help you make clearer, smarter, braver decisions in all areas of your life -- Emma Gannon, author of The Multi-Hyphen Method Starting a business isn't easy. In fact, it can be scary, exhausting and demoralising. When it finally takes off, even though you're fulfilling a lifelong dream, it can be a struggle to keep up with the rest of your life. How can you cope with the inevitable stresses and strains along the way? In The Business Survival Kit, serial entrepreneurs Byron Cole and Bianca Miller-Cole prepare you for the ride of your life. With straight-talking advice and insights from leading experts it will help you answer the fundamental question of whether you can handle being an entrepreneur in the first place and then help you navigate the inevitable ups and many downs that go hand in hand with that decision. Learn how to: *Cope with stress, anxiety and uncertainty *Build your confidence and tackle impostor syndrome *Maintain a healthy work/life balance *Build strong networks and nurture your personal relationships *And stay motivated (even in the midst of failure)
Download or read book Great Customer Connections written by Richard S. Gallagher and published by Amacom Books. This book was released on 2006 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: "To provide the ultimate in customer service, every member of the service team needs to turn customer interactions into "peak experiences." Filled with effective techniques that borrow from principles of psychology, Great Customer Connections presents a unique step-by-step program that lets you: connect with customer's individual personalities; use the "secret phrases" that make customers feel great; tell them anything without upsetting them; stop having to say "no" - permanently; and defuse any crisis and take command of each interaction - even with your most difficult and unclear customers."--BOOK JACKET.
Download or read book The Idealist s Survival Kit written by Alessandra Pigni and published by Parallax Press. This book was released on 2016-12-27 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: 75 brief self-care reflections that will aid workers, activists, and volunteers prevent burnout, renew their sense of purpose, and achieve fulfillment Heal from over-exhaustion, prevent burnout, and regain your motivation with these short readings from a psychologist who has spent many years in the field working in conflict and disaster areas. Gathered from Alessandra Pigni’s interaction with humanitarian professionals and backed up by cutting–edge research, these concrete tools offer new perspectives and inspiration to anyone whose work is focused on helping others.
Download or read book A Survival Kit for the Hereafter written by Belinda Silbert and published by Juta and Company Ltd. This book was released on 2010-09 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ms. Silbert, who is a rabbi, opera singer and psychic, brings her unique outlook to the one subject which confronts and enthralls us all: the hereafter.
Download or read book Powerful Phrases for Effective Customer Service written by Renée Evenson and published by HarperChristian + ORM. This book was released on 2012-09-12 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.
Download or read book I Was Your Customer written by Peter Cheales and published by Peter Cheales. This book was released on 2003 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Survival Kit for the Elementary School Principal written by Abby Barry Bergman and published by Corwin Press. This book was released on 2010-02-26 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I wish I′d had this useful desktop guide to help me through the challenges of my early years and as a reference guide for the later years. The authors have done a remarkable job of anticipating the daily needs of principals and offering practical suggestions that can be used within minutes! This book is eminently useful, up-to-date, and full of rich professional perspectives." —Ella Reiss Urdang, Elementary Principal Tenafly, NJ Public Schools "The school leader′s position is often the loneliest position in any school, but this excellent resource is the equivalent of having a mentor 24/7. This book should accompany all newly appointed school leaders into their new positions." —Neil MacNeill, Principal Ellenbrook Primary School, WA, Australia Creative, real-world approaches for responding to the fast-changing demands of school leadership! Designed for the busy administrator, The Survival Kit for the Elementary School Principal addresses daily challenges faced by all elementary school principals and offers expert solutions for virtually any leadership or administrative issue. Based on the authors′ extensive experiences in public and private schools, this easy-to-use kit includes time-saving forms, sample letters, charts, and checklists for successful day-to-day school administration. The book is a complete desktop reference with solutions for immediate problems or challenges. The authors′ pragmatic, tested strategies assist readers with: Systems thinking Negotiating the maze of NCLB requirements Using data to inform practice Understanding the key role that new technologies play in schools Succeeding as leaders, arbitrators, evaluators, disciplinarians, and more Gathering support through positive parent and community relations Suitable for diverse settings and school sizes, this comprehensive resource is a virtual library of essential information and support for effective elementary school leadership. All forms, letters, and checklists available online upon publication.
Download or read book Clark Howard s Consumer Survival Kit written by Clark Howard and published by . This book was released on 1995 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This enlarged edition of the bestselling consumer guide points readers to safer, smarter purchases and investments across the nation. Whether consumers are choosing a 401(k) plan, buying a used car or home, obtaining a credit report, or hoping to avoid a ripoff, this lively workbook is a true survival kit for anyone insisting on real value for the money.
Download or read book The Customer Service Survival Kit written by Richard Gallagher and published by AMACOM. This book was released on 2013-03-20 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.
Download or read book If It Wasn t for the Customers I d Really Like This Job written by Robert Bacal and published by Bacal & Associates. This book was released on 2011-02-28 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.
Download or read book The Hospitality Supervisor s Survival Kit written by Cliff Goodwin and published by Prentice Hall. This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.
Download or read book The Animator s Survival Kit written by Richard Williams and published by Macmillan. This book was released on 2012-09-25 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A manual of methods, principles and formulas for classical, computer, games, stop motion and internet animators"--Cover.
Download or read book Rosh Hashanah Yom Kippur Survival Kit written by Shimon Apisdorf and published by . This book was released on 1997 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ROSH HASHANAH YOM KIPPUR SURVIVAL KIT blends wisdom, humor and down-to-earth spirituality and transforms the holidays into an inspiring, and meaningful experience. The Chief Rabbi of England says of the book, It will open the gates of prayer for a new generation.
Download or read book Play Directors Survival Kit written by James W. Rodgers and published by Jossey-Bass. This book was released on 1995-04-19 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: A complete step-by-step guide to producing theater in any school or community setting, organized into six sections Play Selection, Pre-Production, Rehearsals & Performances, Audience Development, and Directory. Includes proven strategies for working with students, over 55 reproducible checklists, forms, samples, and more.
Download or read book The Little Customer Service Book written by Rick Grassi and published by . This book was released on 2020-11-05 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: A handbook detailing the basics of effective customer service.
Download or read book Customer Service Is DEAD written by Mitche Graf and published by . This book was released on 2020-11-20 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
