Download or read book The Cult of the Customer written by Shep Hyken and published by Sound Wisdom. This book was released on 2020-03-17 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too. Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
Download or read book Toward a Psychology of Uncertainty written by Doris Brothers and published by Taylor & Francis. This book was released on 2011-04-12 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since trauma is a thoroughly relational phenomenon, it is highly unpredictable, and cannot be made to fit within the scientific framework Freud so admired. In Toward a Psychology of Uncertainty: Trauma-Centered Psychoanalysis, Doris Brothers urges a return to a trauma-centered psychoanalysis. Making use of relational systems theory, she shows that experiences of uncertainty are continually transformed by the regulatory processes of everyday life such as feeling, knowing, forming categories, making decisions, using language, creating narratives, sensing time, remembering, forgetting, and fantasizing. Insofar as trauma destroys the certainties that organize psychological life, it plunges our relational systems into chaos and sets the stage for the emergence of rigid, life-constricting relational patterns. These trauma-generated patterns, which often involve denial of sameness and difference, the creation of complexity-reducing dualities, and the transformation of certainty into certitude, figure prominently in virtually all of the complaints for which patients seek analytic treatment. Analysts, she claims, are no more strangers to trauma than are their patients. Using in-depth clinical illustrations, Dr. Brothers demonstrates how a mutual desire to heal and to be healed from trauma draws patients and analysts into their analytic relationships. She recommends the reconceptualization of what has heretofore been considered transference and countertransference in terms of the transformation of experienced uncertainty. In her view the increased ability of both analytic partners to live with uncertainty is the mark of a successful treatment. Dr. Brothers’ perspective sheds fresh light on a variety of topics of great general interest to analysts as well as many of their patients, such as gender, the acceptance of death, faith, cult-like training programs, and burnout. Her discussions of these topics are enlivened by references to contemporary cinema and theatre.
Download or read book Uncertainty written by William Briggs and published by Springer. This book was released on 2016-07-15 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a philosophical approach to probability and probabilistic thinking, considering the underpinnings of probabilistic reasoning and modeling, which effectively underlie everything in data science. The ultimate goal is to call into question many standard tenets and lay the philosophical and probabilistic groundwork and infrastructure for statistical modeling. It is the first book devoted to the philosophy of data aimed at working scientists and calls for a new consideration in the practice of probability and statistics to eliminate what has been referred to as the "Cult of Statistical Significance." The book explains the philosophy of these ideas and not the mathematics, though there are a handful of mathematical examples. The topics are logically laid out, starting with basic philosophy as related to probability, statistics, and science, and stepping through the key probabilistic ideas and concepts, and ending with statistical models. Its jargon-free approach asserts that standard methods, such as out-of-the-box regression, cannot help in discovering cause. This new way of looking at uncertainty ties together disparate fields — probability, physics, biology, the “soft” sciences, computer science — because each aims at discovering cause (of effects). It broadens the understanding beyond frequentist and Bayesian methods to propose a Third Way of modeling.
Download or read book Minority Religions and Uncertainty written by Matthew Francis and published by Routledge. This book was released on 2020-05-04 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: Religions are at their core about creating certainty. But what happens when groups lose control of their destiny? Whether it leads to violence, or to nonviolent innovations, as found in minority religions following the death of their founders or leaders, uncertainty and insecurity can lead to great change in the mission and even teachings of religious groups. This book brings together an international range of contributors to explore the uncertainty faced by new and minority religious movements as well as non-religious fringe groups. The groups considered in the book span a range of religious traditions (Christianity, Buddhism, Hinduism, Islam), old and new spiritual formations such as esotericism, New Age and organized new religious movements, as well as non-religious movements including the straight edge movement and the British Union of Fascists. The chapters deal with a variety of contexts, from the UK and US, to Japan and Egypt, with others discussing global movements. While all the authors deal with twentieth- and twenty-first-century movements and issues, several focus explicitly on historical cases or change over time. This wide-ranging, yet cohesive volume will be of great interest to scholars of minority religious movements and non-religious fringe groups working across religious studies, sociology and social psychology.
Download or read book Great by Choice written by Jim Collins and published by Harper Collins. This book was released on 2011-10-11 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ten years after the worldwide bestseller Good to Great, Jim Collins returns withanother groundbreaking work, this time to ask: why do some companies thrive inuncertainty, even chaos, and others do not? Based on nine years of research,buttressed by rigorous analysis and infused with engaging stories, Collins andhis colleague Morten Hansen enumerate the principles for building a truly greatenterprise in unpredictable, tumultuous and fast-moving times. This book isclassic Collins: contrarian, data-driven and uplifting.
Download or read book The Cult of Smart written by Fredrik deBoer and published by All Points Books. This book was released on 2020-08-04 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named one of Vulture’s Top 10 Best Books of 2020! Leftist firebrand Fredrik deBoer exposes the lie at the heart of our educational system and demands top-to-bottom reform. Everyone agrees that education is the key to creating a more just and equal world, and that our schools are broken and failing. Proposed reforms variously target incompetent teachers, corrupt union practices, or outdated curricula, but no one acknowledges a scientifically-proven fact that we all understand intuitively: Academic potential varies between individuals, and cannot be dramatically improved. In The Cult of Smart, educator and outspoken leftist Fredrik deBoer exposes this omission as the central flaw of our entire society, which has created and perpetuated an unjust class structure based on intellectual ability. Since cognitive talent varies from person to person, our education system can never create equal opportunity for all. Instead, it teaches our children that hierarchy and competition are natural, and that human value should be based on intelligence. These ideas are counter to everything that the left believes, but until they acknowledge the existence of individual cognitive differences, progressives remain complicit in keeping the status quo in place. This passionate, voice-driven manifesto demands that we embrace a new goal for education: equality of outcomes. We must create a world that has a place for everyone, not just the academically talented. But we’ll never achieve this dream until the Cult of Smart is destroyed.
Download or read book An Everyday Cult written by Gerette Buglion and published by . This book was released on 2021-08-25 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: A personal memoir and a wake-up call for society to recognize and reject the erosion of critical thinking, An Everyday Cult is an essential read for understanding how people fall prey to mind control and cultic manipulation. Buglion's true-life story follows her through eighteen years under a trusted teacher's unethical tutelage and shows how her innocent quest for meaning was answered by a man who ultimately eroded her capacity for critical thinking. Through a treacherous narrative, she lays bare the hallmarks of cultic manipulation-mind control that flies under the radar of human awareness-and implores society to wake up to its ever-present abuses of power. It is a redemptive book of self-awareness and self-discovery. An Everyday Cult imparts a universal story, demonstrating how recognition of cultic membership-largely riddled with preconceived notions-may be an essential key to human evolution.
Download or read book Peerless Educator written by J. Wesley Null and published by Peter Lang. This book was released on 2007 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Isaac Leon Kandel (1881-1965) was a major figure in educational philosophy and comparative education in the twentieth century. As a professor of education at Columbia University's Teachers College, Kandel almost single-handedly developed the field of comparative education, and was an early critic of Progressive educational philosophy. As the definitive biography of one of the twentieth century's most brilliant writers on education, this book presents Kandel as a democratic traditionalist who tirelessly advocated the ideal of liberal education for all. This book tells the story of Kandel's life and the many obstacles that he faced because of his faith and political views. The philosophy of democratic schooling that Kandel embodies is crucial to the reconstruction of American education today. Peerless Educator will be of interest not only to scholars of education, but also to practitioners who want to improve education in the twenty-first century.
Download or read book Cultish written by Amanda Montell and published by HarperCollins. This book was released on 2021-06-15 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: “One of those life-changing reads that makes you see—or, in this case, hear—the whole world differently.” —Megan Angelo, author of Followers “At times chilling, often funny, and always perceptive and cogent, Cultish is a bracing reminder that the scariest thing about cults is that you don't realize you're in one till it's too late.”—Refinery29.com The New York Times bestselling author of The Age of Magical Overthinking and Wordslut analyzes the social science of cult influence: how “cultish” groups, from Jonestown and Scientologists to SoulCycle and social media gurus, use language as the ultimate form of power. What makes “cults” so intriguing and frightening? What makes them powerful? The reason why so many of us binge Manson documentaries by the dozen and fall down rabbit holes researching suburban moms gone QAnon is because we’re looking for a satisfying explanation for what causes people to join—and more importantly, stay in—extreme groups. We secretly want to know: could it happen to me? Amanda Montell’s argument is that, on some level, it already has . . . Our culture tends to provide pretty flimsy answers to questions of cult influence, mostly having to do with vague talk of “brainwashing.” But the true answer has nothing to do with freaky mind-control wizardry or Kool-Aid. In Cultish, Montell argues that the key to manufacturing intense ideology, community, and us/them attitudes all comes down to language. In both positive ways and shadowy ones, cultish language is something we hear—and are influenced by—every single day. Through juicy storytelling and cutting original research, Montell exposes the verbal elements that make a wide spectrum of communities “cultish,” revealing how they affect followers of groups as notorious as Heaven’s Gate, but also how they pervade our modern start-ups, Peloton leaderboards, and Instagram feeds. Incisive and darkly funny, this enrapturing take on the curious social science of power and belief will make you hear the fanatical language of “cultish” everywhere.
Download or read book Risk Uncertainty and Profit written by Frank H. Knight and published by Cosimo, Inc.. This book was released on 2006-11-01 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: A timeless classic of economic theory that remains fascinating and pertinent today, this is Frank Knight's famous explanation of why perfect competition cannot eliminate profits, the important differences between "risk" and "uncertainty," and the vital role of the entrepreneur in profitmaking. Based on Knight's PhD dissertation, this 1921 work, balancing theory with fact to come to stunning insights, is a distinct pleasure to read. FRANK H. KNIGHT (1885-1972) is considered by some the greatest American scholar of economics of the 20th century. An economics professor at the University of Chicago from 1927 until 1955, he was one of the founders of the Chicago school of economics, which influenced Milton Friedman and George Stigler.
Download or read book After The Cult written by Lucas Nguyen and published by Publifye AS. This book was released on 2024-10-14 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: ""After The Cult"" offers a comprehensive guide for individuals rebuilding their lives after escaping high-control groups. This insightful book explores the complex journey of cult survivors, focusing on psychological deprogramming, rebuilding personal identity, and establishing healthy relationships. By addressing these crucial areas, it provides a roadmap for healing and personal growth. The book's unique approach combines psychological insights with practical life skills training, setting it apart from other works in the field. It progresses from examining the psychological impact of cult involvement to offering concrete steps for rebuilding one's life, including financial literacy and social reintegration. The final section addresses long-term healing and resilience. Throughout, the author incorporates case studies, expert interviews, and evidence-based strategies to support its arguments. Written in an accessible yet compassionate tone, ""After The Cult"" balances academic rigor with relatable narratives, making complex concepts understandable to a general audience. It offers hope and practical guidance for survivors, their families, and professionals working in related fields, emphasizing that recovery is possible through self-reflection, support, and skill development.
Download or read book Agnostic written by Lesley Hazleton and published by Penguin. This book was released on 2016 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A widely admired writer on religion celebrates agnosticism as the most vibrant, engaging--and ultimately the most honest--stance toward the mysteries of existence." -- Amazon.com.
Download or read book The Buddha Pill written by Miguel Farias and published by Watkins Media Limited. This book was released on 2019-02-19 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Millions of people meditate daily but can meditative practices really make us ‘better’ people? In The Buddha Pill, pioneering psychologists Dr Miguel Farias and Catherine Wikholm put meditation and mindfulness under the microscope. Separating fact from fiction, they reveal what scientific research – including their groundbreaking study on yoga and meditation with prisoners – tells us about the benefits and limitations of these techniques for improving our lives. As well as illuminating the potential, the authors argue that these practices may have unexpected consequences, and that peace and happiness may not always be the end result. Offering a compelling examination of research on transcendental meditation to recent brain-imaging studies on the effects of mindfulness and yoga, and with fascinating contributions from spiritual teachers and therapists, Farias and Wikholm weave together a unique story about the science and the delusions of personal change.
Download or read book The Prisoner complete collection written by Peter Milligan and published by Titan Comics. This book was released on 2018-11-14 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to The Village. MI5 agent Breen has been ordered to break into the most secure and secret intelligence location in the world, codenamed The Village, and either rescue or liquidate a fellow agent – and lover – Carey, before vital information she carries can be extracted. Subsequently, he awakens to find himself renamed Number Six, and a prisoner of The Village and its mysterious controller known only as Number Two. Now Number Six is about to discover that when it comes to The Village, nothing is what it seems and that reality is fluid as he struggles to unwrap the mystery of The Village and the secrets behind its true architect. Written by Peter Milligan (‘Shade The Changing Man’, ‘Enigma’, ‘Face’, ‘Rogan Gosh’, ‘X-Statix’, ‘Dan Dare’ and ‘Hellblazer’) and drawn by Colin Lorimer (‘The X-Files’, ‘Hellraiser’, ‘Blackout’ and ‘Millennium’). This critically acclaimed, all-new story sees a return to The Village, made famous by the classic 1960s TV show ‘The Prisoner’, starring Patrick McGoohan. Collects The Prisoner #1-4. “With a well-crafted narrative and sharp network, this issue picks up the torch from the classic series… 9 out of 10.” – The GWW “You are Number Six. I am Number One. And this is 9 out of 10.” – Comicosity “Brings the mystery of The Village into the 21st Century.” – Broken Frontier
Download or read book Brainwashing written by Kathleen Taylor and published by Oxford University Press. This book was released on 2006-07-27 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing the worlds of neuroscience and social psychology together, this book examines the ethical problems involved in carrying out the required experiments on humans, the limitations of animal models, and the frightening implications of such research. It also explores the history of thought-control and shows how it exists around us.
Download or read book Gods Without Men written by Hari Kunzru and published by Vintage. This book was released on 2012-03-06 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the desert, you see, there is everything and nothing . . . It is God without men. —Honoré de Balzac, Une passion dans le désert, 1830 Jaz and Lisa Matharu are plunged into a surreal public hell after their son, Raj, vanishes during a family vacation in the California desert. However, the Mojave is a place of strange power, and before Raj reappears inexplicably unharmed—but not unchanged—the fate of this young family will intersect with that of many others, echoing the stories of all those who have traveled before them. Driven by the energy and cunning of Coyote, the mythic, shape-shifting trickster, Gods Without Men is full of big ideas, but centered on flesh-and-blood characters who converge at an odd, remote town in the shadow of a rock formation called the Pinnacles. Viscerally gripping and intellectually engaging, it is, above all, a heartfelt exploration of the search for pattern and meaning in a chaotic universe. This eBook edition includes a Reading Group Guide.
Download or read book The Cult of Uncertainty written by Isaac Leon Kandel and published by . This book was released on 2012-04-01 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher: Macmillan Publication date: 1943 Subjects: Education Notes: This is an OCR reprint. There may be typos or missing text. There are no illustrations or indexes. When you buy the General Books edition of this book you get free trial access to Million-Books.com where you can select from more than a million books for free. You can also preview the book there.
