Download or read book Knowledge Solutions written by Olivier Serrat and published by Springer. This book was released on 2017-05-22 with total page 1098 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries.

Download or read book The SAGE Encyclopedia of Communication Research Methods written by Mike Allen and published by SAGE Publications. This book was released on 2017-04-11 with total page 2013 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication research is evolving and changing in a world of online journals, open-access, and new ways of obtaining data and conducting experiments via the Internet. Although there are generic encyclopedias describing basic social science research methodologies in general, until now there has been no comprehensive A-to-Z reference work exploring methods specific to communication and media studies. Our entries, authored by key figures in the field, focus on special considerations when applied specifically to communication research, accompanied by engaging examples from the literature of communication, journalism, and media studies. Entries cover every step of the research process, from the creative development of research topics and questions to literature reviews, selection of best methods (whether quantitative, qualitative, or mixed) for analyzing research results and publishing research findings, whether in traditional media or via new media outlets. In addition to expected entries covering the basics of theories and methods traditionally used in communication research, other entries discuss important trends influencing the future of that research, including contemporary practical issues students will face in communication professions, the influences of globalization on research, use of new recording technologies in fieldwork, and the challenges and opportunities related to studying online multi-media environments. Email, texting, cellphone video, and blogging are shown not only as topics of research but also as means of collecting and analyzing data. Still other entries delve into considerations of accountability, copyright, confidentiality, data ownership and security, privacy, and other aspects of conducting an ethical research program. Features: 652 signed entries are contained in an authoritative work spanning four volumes available in choice of electronic or print formats. Although organized A-to-Z, front matter includes a Reader’s Guide grouping entries thematically to help students interested in a specific aspect of communication research to more easily locate directly related entries. Back matter includes a Chronology of the development of the field of communication research; a Resource Guide to classic books, journals, and associations; a Glossary introducing the terminology of the field; and a detailed Index. Entries conclude with References/Further Readings and Cross-References to related entries to guide students further in their research journeys. The Index, Reader’s Guide themes, and Cross-References combine to provide robust search-and-browse in the e-version.

Download or read book The Explicitation Interview written by Pierre Vermersch and published by Explicitation Interview. This book was released on 2007-07 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book was first published in French in 1994. It has been a training support to numerous researchers as well as practitioners, such as teachers, health workers, personal or sport trainers. Since then, it has constantly been republished and a glossary has been added in 1998. This version is the first complete edition of the book in English. The main idea of this new interview technique is to help a teacher, a supervisor or a researcher to guide the student, the practitioner or the subject to give a fine retrospective description of an action. As it is only the subject that has access to this mental or physical action, the goal is to help the subject with the verbalization, putting the implicit knowledge of this action in words. Yet, to achieve this verbalization, we need guidance, because we don't know how to give such a description ourselves. If we leave the interviewee without guidance, he risks remaining in the implicit, speaking in a general way, or in an incomplete or imprecise way, commenting instead of describing. The explicit and precise description we aim is the opposite of the implicit, meaning a fine, detailed and complete way of putting the action in words. The final aim is to elucidate what the subject did to seek his goal

Download or read book The SAGE Encyclopedia of Quality and the Service Economy written by Su Mi Dahlgaard-Park and published by SAGE Publications. This book was released on 2015-05-29 with total page 992 pages. Available in PDF, EPUB and Kindle. Book excerpt: Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.

Download or read book Essential Guide to Qualitative Methods in Organizational Research written by Catherine Cassell and published by SAGE. This book was released on 2004-05-26 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text covers an array of methods needed for undertaking qualitative data collection & analysis. It includes 30 chapters, each focusing on a specific technique including chapters on traditional methods, analysis techniques, intervention methods & the latest developments in research methods.

Download or read book Qualitative Methods and Analysis in Organizational Research written by Gillian Symon and published by SAGE Publications Limited. This book was released on 1998-08-25 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text brings together a range of qualitative methods in organizational research and shows how they can be used in practice. The diversity of organizational contexts examined highlights the breadth of work issues and environments to which qualitative methods have been applied. qualitative approaches in research into organizations. Taking a particular method as its theme, each chapter then outlines its features while demonstrating its use in current organizational research. The text is illustrated with detailed examples and each chapter concludes with an evaluation of the strengths and weaknesses of its subject.

Download or read book Work Analysis in the Knowledge Economy written by Ronald L. Jacobs and published by Springer. This book was released on 2019-01-10 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work analysis seeks to breakdown the work behaviors that people do and the characteristics of people who successfully perform the work, and then to reassemble the information in a form that has many uses in practice. The information can be used to specify job expectations, establish quality standards, develop training programs, document work processes, and anticipate safety risks, among many other uses. This book is a practical guide to using the work analysis process for improving performance in the workplace, particularly with the emergence of knowledge work. Work has undergone much change, and the trend is towards increased complexity, demanding employees to use their cognitive abilities to a greater extent. Work analysis has often been criticized for its historical focus on documenting simple, observable, and routine behaviors performed by individuals involved in low-skilled production work. But it doesn’t have to be so, as readers will discover. Indeed, the demands of organizations and societies in the digital age has placed greater emphasis on documenting the changing nature of work. This practical book addresses the questions of how does one perform a work analysis? How can complex work be documented? How can the information be used by organizations, technical schools, and government agencies? Readers will find detailed descriptions of numerous work analysis techniques, along with case studies and example documents from actual organizational and national workforce development situations. This book serves as a relatively comprehensive resource for human resource development professionals in range of settings. The book should also be useful for human resource managers, line managers and supervisors, and other professionals such as quality and safety staff. Readers will value the information in the book, based on the author’s extensive experience, which is presented in a clear and concise approach.

Download or read book Performance Appraisals and Phrases For Dummies written by Ken Lloyd and published by John Wiley & Sons. This book was released on 2009-08-11 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tools you need to enrich the performance-appraisal experience as you streamline the process Whether you're a manger looking to implement employee appraisals for the first time, concerned with improving the quality and effectiveness of the appraisal process, or simply trying to save time and mental anguish Performance Appraisals & Phrases For Dummies provides the tools you need to save time and energy while presenting fair and accurate evaluations that foster employee growth. This convenient, portable package includes a full-length appraisal phrasebook featuring over 3,200 spot-on phrases and plenty of quick-hitting expert tips on making the most out of the process. You'll also receive online access to writable, customizable sample evaluation forms other timesaving resources. Includes more than 3,200 phrases for clear, and helpful evaluations Helps make evaluations faster, more effective, and far less stressful Offers far more advice and coaching than other performance appraisal books Serves as an ideal guide for managers new to the appraisal process With expert advice from Ken Lloyd, a nationally recognized consultant and author, Performance Appraisals and Phrases For Dummies makes the entire process easier, faster, and more productive for you and your employees.

Download or read book Job and Work Analysis written by Michael T. Brannick and published by SAGE. This book was released on 2007-02-15 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thoroughly updated and revised, this Second Edition is the only book currently on the market to present the most important and commonly used methods in human resource management in such detail. The authors clearly outline how organizations can create programs to improve hiring and training, make jobs safer, provide a satisfying work environment, and help employees to work smarter. Throughout, they provide practical tips on how to conduct a job analysis, often offering anecdotes from their own experiences.

Download or read book Exploring Methods in Information Literacy Research written by Suzanne Lipu and published by Chandos Publishing. This book was released on 2007-06-01 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of approaches to assist researchers and practitioners to explore ways of undertaking research in the information literacy field. The first chapter provides an introductory overview of research by Dr Kirsty Williamson (author of Research Methods for Students, Academics and Professionals: Information Management and Systems) and this sets the scene for the rest of the chapters where each author explores the key aspects of a specific method and explains how it may be applied in practice. The methods covered include those representing qualitative, quantitative and mixed methods. Both a chapter on the topical evidence-based practice approach, and another critiquing it, are also included. The final chapter points the way towards potential new directions for the burgeoning field. Renowned information literacy researcher Dr Christine Bruce affirms the usefulness of the book: New researchers and early career professionals will appreciate the clarity of the introductions provided' to each of the methods covered.

Download or read book Critical Incidents in Teaching Classic Edition written by David Tripp and published by Routledge. This book was released on 2011-10-26 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this re-released classic edition of Critical Incidents in Teaching in print since 1993 and which includes a new introduction from the author - David Tripp shows how teachers can draw on their own classroom experience to develop it.

Download or read book The Five Stages of Culture Shock written by Paul Pedersen and published by Bloomsbury Publishing USA. This book was released on 1994-12-12 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: The educational literature suggests that international contact contributes to a comprehensive educational experience. The Five Stages of Culture Shock examines an international shipboard educational program and seeks to identify specific insights resulting from informal extracurricular contact between students and host nationals in the context of culture shock experiences. Using the critical incident methodology, Pedersen analyzes students' responses to nearly 300 specific incidents which resulted in insights that apply to the students' own development, as well as the sociocultural context of the host countries. This use of critical incidents shows one way to evaluate and assess the subjective experiences of the informal curriculum. More broadly, the analysis sheds light on the concept of culture shock as a psychological construct.

Download or read book Root Cause Analysis and Improvement in the Healthcare Sector written by Bjorn Andersen and published by Quality Press. This book was released on 2009-11-09 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare organizations and professionals have long needed a straightforward workbook to facilitate the process of root cause analysis (RCA). While other industries employ the RCA tools liberally and train facilitators thoroughly, healthcare has lagged in establishing and resourcing a quality culture. Presently, a growing number of third-party stakeholders are holding access to accreditation and reimbursement pending demonstration of a full response to events outside of expected practice. An increasing number of exceptions to healthcare practice have precipitated a strong response advocating the use of proven quality tools in the industry. In addition, the industry has now expanded its scope beyond the hospital walls to many ancillary healthcare facilities with little experience in implementing quality tools. This book responds to the demand for a RCA workbook written specifically for healthcare, yet still broad in its definition of the industry. This book contains everything that the typical RCA leader in healthcare requires: A text specific to healthcare, but using the broadest definition of the industry to include not only acute care hospitals, but rehabilitation facilities, long-term care facilities, outpatient surgery centers, ambulatory services, and general office practices. A workbook-style format that walks through the process, step-by-step. Straightforward text without “sidebars,” “tables,” and “tips.” Worksheets are provided at the end of the book to reduce reader distraction within the text. A wide range of real-world examples. Format for use by the most naive of users and most basic of processes, as well as a separate section for more advanced users or more complex issues. Templates, both print and electronic, included for the reader’s use. Ready-to-use educational materials with scripting to enable the user to train others and garner support for the use of the techniques. Background text for users in leadership to understand the tools in the larger context of healthcare improvement. Up-to-date information on the latest in the use of RCA in satisfying mandatory reporting requirements and slaying the myth that the process is onerous and fraught with barriers. Background text and tools/process are separated to facilitate the readers’ specific needs. Healthcare leaders can appreciate the current context and requirements without wading through the actual techniques; end-users can begin learning the skills without wading through dense administrative text. Language and tone promoting the use of the tools for improvement of processes that have experienced exceptions, as opposed to assigning blame for errors. Attention to process ownership, training, and resourcing. And, most importantly, thorough description of the improvement process as well as the analysis.

Download or read book Situation Awareness Analysis and Measurement written by Mica R. Endsley and published by CRC Press. This book was released on 2000-07-01 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive overview of different approaches to the measurement of situation awareness in experimental and applied setting, this book directly tackles the problem of ensuring that system designs and training programs are effective at promoting situation awareness. It is the first book to provide a all-inclusive coverage of situation awareness and its measurement. Topics addressed provide a detailed analysis of the use of a wide variety of techniques for measuring situation awareness and situation assessment processes. It provides a rich resource for engineers and human factors psychologists involved in designing and evaluating systems in many domains.

Download or read book Universal Methods of Design written by Bella Martin and published by . This book was released on 2012-02 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Universal Methods of Design is an immensely useful survey of research and design methods used by today's top practitioners, and will serve as a crucial reference for any designer grappling with really big problems. This book has a place on every designer's bookshelf, including yours!" —David Sherwin, Principal Designer at frog and author of Creative Workshop: 80 Challenges to Sharpen Your Design Skills "Universal Methods of Design is a landmark method book for the field of design. This tidy text compiles and summarizes 100 of the most widely applicable and effective methods of design—research, analysis, and ideation—the methods that every graduate of a design program should know, and every professional designer should employ. Methods are concisely presented, accompanied by information about the origin of the technique, key research supporting the method, and visual examples. Want to know about Card Sorting, or the Elito Method? What about Think-Aloud Protocols? This book has them all and more in readily digestible form. The authors have taken away our excuse for not using the right method for the job, and in so doing have elevated its readers and the field of design. UMOD is an essential resource for designers of all levels and specializations, and should be one of the go-to reference tools found in every designer’s toolbox." —William Lidwell, author of Universal Principles of Design, Lecturer of Industrial Design, University of Houston This comprehensive reference provides a thorough and critical presentation of 100 research methods, synthesis/analysis techniques, and research deliverables for human centered design, delivered in a concise and accessible format perfect for designers, educators, and students. Whether research is already an integral part of a practice or curriculum, or whether it has been unfortunately avoided due to perceived limitations of time, knowledge, or resources, Universal Methods of Design serves as an invaluable compendium of methods that can be easily referenced and utilized by cross-disciplinary teams in nearly any design project. This essential guide: - Dismantles the myth that user research methods are complicated, expensive, and time-consuming - Creates a shared meaning for cross-disciplinary design teams - Illustrates methods with compelling visualizations and case studies - Characterizes each method at a glance - Indicates when methods are best employed to help prioritize appropriate design research strategies Universal Methods of Design distills each method down to its most powerful essence, in a format that will help design teams select and implement the most credible research methods best suited to their design culture within the constraints of their projects.

Download or read book Risk Assessment written by Lee T. Ostrom and published by John Wiley & Sons. This book was released on 2019-07-09 with total page 558 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guides the reader through a risk assessment and shows them the proper tools to be used at the various steps in the process This brand new edition of one of the most authoritative books on risk assessment adds ten new chapters to its pages to keep readers up to date with the changes in the types of risk that individuals, businesses, and governments are being exposed to today. It leads readers through a risk assessment and shows them the proper tools to be used at various steps in the process. The book also provides readers with a toolbox of techniques that can be used to aid them in analyzing conceptual designs, completed designs, procedures, and operational risk. Risk Assessment: Tools, Techniques, and Their Applications, Second Edition includes expanded case studies and real life examples; coverage on risk assessment software like SAPPHIRE and RAVEN; and end-of-chapter questions for students. Chapters progress from the concept of risk, through the simple risk assessment techniques, and into the more complex techniques. In addition to discussing the techniques, this book presents them in a form that the readers can readily adapt to their particular situation. Each chapter, where applicable, presents the technique discussed in that chapter and demonstrates how it is used. Expands on case studies and real world examples, so that the reader can see complete examples that demonstrate how each of the techniques can be used in analyzing a range of scenarios Includes 10 new chapters, including Bayesian and Monte Carlo Analyses; Hazard and Operability (HAZOP) Analysis; Threat Assessment Techniques; Cyber Risk Assessment; High Risk Technologies; Enterprise Risk Management Techniques Adds end-of-chapter questions for students, and provides a solutions manual for academic adopters Acts as a practical toolkit that can accompany the practitioner as they perform a risk assessment and allows the reader to identify the right assessment for their situation Presents risk assessment techniques in a form that the readers can readily adapt to their particular situation Risk Assessment: Tools, Techniques, and Their Applications, Second Edition is an important book for professionals that make risk-based decisions for their companies in various industries, including the insurance industry, loss control, forensics, all domains of safety, engineering and technical fields, management science, and decision analysis. It is also an excellent standalone textbook for a risk assessment or a risk management course.

Download or read book Managing People Globally written by Chris Rowley and published by Elsevier. This book was released on 2011-03-24 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: This wide-ranging review of human resources management (HRM) in Asia draws attention to issues which are substantially different from those which a Western-trained manager or student would expect. Intra-regional issues are examined and, in an unusual approach, topics are organised thematically, rather than by the more typical country-by-country approach. - Considers the influences on HRM, including the political, economic and social contexts and expectations - Discusses organisational behaviour impacts on HRM - Review of HRM in Asia with topics and practices organised thematically and integrated, rather than by country