Download or read book The Conflict Survival Kit written by Cliff Goodwin and published by Prentice Hall. This book was released on 2007 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a firm grounding in basic interpersonal communication and management skills--such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making--and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give readers practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft. Gives readers a thorough grounding in basic interpersonal communication and management skills such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making. Addresses specific conflict resolution situations, including negotiation, mediation, group decision making, assertive confrontation etc. Includes resolution frameworks and models for these situations using a step-by-step process. Introduces readers to important techniques such as interest-based collaborative approaches, empathetic communication and listening, the supportive confrontation model, participative management practices and alternative dispute resolution. Provide a collection of specific skills, advice, activities, challenges and techniques which readers can apply immediately to workplace situations. Designed for those who need instant skill building and practical methods for handling organizational and personal conflicts.
Download or read book The Idealist s Survival Kit written by Alessandra Pigni and published by Parallax Press. This book was released on 2016-12-27 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: 75 brief self-care reflections that will aid workers, activists, and volunteers prevent burnout, renew their sense of purpose, and achieve fulfillment Heal from over-exhaustion, prevent burnout, and regain your motivation with these short readings from a psychologist who has spent many years in the field working in conflict and disaster areas. Gathered from Alessandra Pigni’s interaction with humanitarian professionals and backed up by cutting–edge research, these concrete tools offer new perspectives and inspiration to anyone whose work is focused on helping others.
Download or read book The Complete Guide to Conflict Resolution in the Workplace written by Marick Francis Masters and published by Amacom Books. This book was released on 2002 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more." "
Download or read book The Customer Service Survival Kit written by Richard Gallagher and published by AMACOM. This book was released on 2013-03-20 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.
Download or read book The Hospitality Supervisor s Survival Kit written by Cliff Goodwin and published by Prentice Hall. This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.
Download or read book Finding Your Way Home written by Melody Beattie and published by Harper Collins. This book was released on 2013-04-16 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does it mean to feel at home, truly present with ourselves, comfortable with our choices, and alive to the possibilities of conscious change? How can we develop inner balance and connection, keeping our boundaries clear while opening our hearts to those we love? With practical wisdom and insight, Melody Beattie addresses these questions, encouraging us to reach a higher level of living and loving, and showing us how to be at home with ourselves wherever we are in the world, at whatever stage of life. Through true stories and take-action exercises, including journaling, visualizations, affirmations, meditations, and prayers, Beattie provides the essential tools to help us discover our own sense of home. Accessible and illuminating, Finding Your Way Home is a soul-searching look at how not to be victimized by ourselves′or other people. Beattie urges us to discover new levels of integrity, to break through barriers that have blocked us for too long. This is a powerful and challenging book about buying back our souls and learning to live a life guided by spirit.
Download or read book From Conflict to Community written by Gwendolyn Olton and published by Microcosm Publishing. This book was released on 2022-10-11 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict is everywhere: our living rooms, our streets, our community organizations, and every corner of the internet. But few of us have the training to successfully intervene or resolve these conflicts. In these pages, experienced peacemaker Gwendolyn Olton shows you how to use your existing skills and intuition to transform a wide variety of conflicts from insurmountable impasses to working relationships where everyone's needs are met. The result is a practical, kind, realistic guidebook for anyone who's found themselves in a conflict (their own or someone else's) and wondered, "How did we get here and what can I do to make it better!?"The book is broken up into three sections: learn the basics of conflicts, help others work out their conflicts, and finally, resolve and heal the conflicts in your own life. Filled with real life examples and thought-provoking scenarios, Olton offers a variety of conflict analysis and conversation tools that you can use to navigate the most challenging interpersonal dynamics, and to better understand yourself and others along the way—all without calling HR or the cops.
Download or read book Winning the Peace written by Robert Cameron Orr and published by CSIS. This book was released on 2004 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Events in Iraq, Afghanistan, and the Balkans have proved that failed and defeated states threaten the national security interests of the United States and the stability of entire regions. But success in addressing these threats clearly depends on more than military might; the post-conflict period is equally crucial. Case studies in this book examine the U.S. approach in Kosovo, East Timor, Sierra Leone, Afghanistan, and Iraq. The book offers policy guidance on how to handle current reconstruction challenges and on building capacity to do a better job when America is inevitably called on to restore failed nations in the future.
Download or read book Passover Survival Kit written by Shimon Apisdorf and published by . This book was released on 1994 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Passover Survival Kit is ultra user-friendly and enables people to transform the holiday into a meaningful experience.
Download or read book The Mindfulness Survival Kit written by Thich Nhat Hanh and published by Parallax Press. This book was released on 2013-10-31 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Five Mindfulness Trainings (also referred to as “Precepts”)—not to kill, steal, commit adultery, lie, or take intoxicants—are the basic statement of ethics and morality in Buddhism. Zen Master and peace activist Thich Nhat Hanh argues eloquently for their applicability in our daily lives and on a global scale. Nhat Hanh discusses the value and meaning of each precept, offering insights into the role that it could play in our changing society. Thich Nhat Hanh calls the trainings a “diet for a mindful society”. With this book, he offers a Buddhist contribution to the current thinking on how we can come together to define secular, moral guidelines that will allow us to explore and sustain a sane, compassionate, and healthy way of living. The Five Mindfulness Trainings offer a path to restoring meaning and value in our world, whether called virtues, ethics, moral conduct, or precepts they are guidelines for living without bringing harm to others.
Download or read book Rosh Hashanah Yom Kippur Survival Kit written by Shimon Apisdorf and published by . This book was released on 1997 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ROSH HASHANAH YOM KIPPUR SURVIVAL KIT blends wisdom, humor and down-to-earth spirituality and transforms the holidays into an inspiring, and meaningful experience. The Chief Rabbi of England says of the book, It will open the gates of prayer for a new generation.
Download or read book Deep Futures written by Doug Cocks and published by McGill-Queen's Press - MQUP. This book was released on 2003-09-26 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Doug Cocks looks at the predictions of serious futurologists for what lies ahead of us all, looking as far into the future as the next glacial age. He reflects on ideas for thinking about the future, drawn from an array of disciplines, and on the broad questions that will continue to confront humanity. Finally, he identifies strategies that might be adopted to maximize humanity’s prospects into the near future and beyond.
Download or read book Minding the Gap written by Pamela Aall and published by McGill-Queen's Press - MQUP. This book was released on 2016 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflicts in Africa are diverse and complex, but there have been a number of cases of successful conflict management and resolution.
Download or read book Survival Handbook written by Marc Sumerak and published by becker&mayer! kids. This book was released on 2019-02-26 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wherever adventure takes you, take this book! Survival Handbook: An Essential Companion to the Great Outdoors includes crucial tips on exactly what you need to know to survive even the most unexpected circumstances. Also included are useful items to help you survive in the wild: reflective stickers, a foldable cup, a reflective sheet, and even a removable string binding! This illustrated guide shows you how to make a shelter, build a fire, locate clean water, forage for food, avoid deadly animals, protect yourself from bad weather, and find your way back home safely afterward. Whether you're lost, hungry, burned, or buried, knowing essential emergency survival skills could literally mean the difference between life and death. Don't go into the wild without this book!
Download or read book The Animator s Survival Kit written by Richard Williams and published by Macmillan. This book was released on 2012-09-25 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A manual of methods, principles and formulas for classical, computer, games, stop motion and internet animators"--Cover.
Download or read book Survival Kit written by A H Haga and published by . This book was released on 2020-12-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: When the dead prowl the streets of Oslo, survivors Kit and Shadia have to get out of there. They decide to go where the dead can't follow-their family cabin on a remote island-but they have to fight their way out of the city first.Facing the dangers of this new world, both living and dead, is hard enough, but the couple also has to deal with Kit's severe Myalgic Encephalomyelitis. It can throw a wrench into the simplest of plans, and Kit's fear that the sickness may be the death of her seems more a reality with every day.Despite the odds stacked against them, Shadia and Kit are ready to fight for their survival and for each other.''SURVIVAL KIT proves that there is more to the disabled body than meets the eye!" - Kima Blaze, author of A Rift in the Veil-series.
Download or read book Writing Workshop Survival Kit written by Gary Robert Muschla and published by Jossey-Bass. This book was released on 1993-06-03 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of the Writing Workshop Survival Kit offers English teachers and writing teachers in grades 5-12 a thoroughly updated and revised guide to teaching the writing process. This comprehensive, step-by-step resource is an invaluable aid for teachers who are conducting a writing workshop or managing a writing workshop in the classroom. Gary Robert Muschla explains the stages of the writing process and shows how to engage students in the dynamics of writing. The book includes activities, numerous reproducibles, and 100 mini-lessons that concentrate on various types of writing, writing techniques, and the mechanics of writing. In addition, the second edition contains new material on timely topics such as Enlisting Support for Your Writing Workshop, Using Search Engines to Find Information on the Internet, The Use of Computers in Revision, and How to Establish a Web Site to Display Student Writing.
