Download or read book The Challenge of Front Line Management written by Carolyn L. Facteau and published by Bloomsbury Publishing USA. This book was released on 2000-11-30 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the way work is done changes and as organizations flatten themselves down in response to demands posed by the new global economy, managers on the front lines, where some say the real work is done, need a broader set of skills than ever before. They must learn to see their jobs differently—to become tougher and more durable—but they must also become more flexible in how they interact with the organization itself and its changing work and economic environments. The authors emphasize key tasks that front-line managers must do today, such as strategic planning, budgeting, quality management, and benchmarking, and how they must focus attention on their customers, until now far removed and perhaps out of mind. They must also recognize the need for effective information systems and find ways to align their immediate work units with larger organizational strategies and processes. In short, the authors offer essentially a new paradigm for the way management should now be practiced in a far-ranging book that today's managers will need to keep pace with changes that could threaten their careers, and a book that offers others on the way up a way to start their own careers on the right foot. Becoming an effective front-line manager starts with understanding the job. The authors begin with a comprehensive look at what it means to be a front-line manager and the special challenges they face. They must become all things to all people, say the authors, and at the same time consider other, perhaps unfamiliar challenges, such as safety and health concerns. Front-line managers today must also learn to grow and adapt to changing work environments. The authors present an extensive view of these new tasks and roles and detail the ways in which front-line managers can address and overcome the obstacles they will find. The book is a readable, thought-provoking study of special interest to teachers of general management courses on the undergraduate and graduate levels.

Download or read book The Challenge to Change written by Rebecca Kolins Givan and published by Cornell University Press. This book was released on 2016-08-19 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is constant pressure on hospitals to improve health care delivery and increase cost effectiveness. New initiatives are the order of the day in the dramatically different health care systems of the United States and Great Britain. Often, as we know all too well, these efforts are not successful. In The Challenge to Change, Rebecca Kolins Givan analyzes the successes and failures of efforts to improve hospitals and explains what factors make it likely that the implementation of reforms will rewarded by positive transformation in a particular institution’s day-to-day operation. Givan’s in-depth qualitative case studies of both top-down initiatives and changes first suggested by staff on the front lines of care point clearly to the importance of all hospital workers in effecting change and even influencing national policy. Givan illuminates the critical role of workers, managers, and unions in enabling or constraining changes in policies and procedures and ensuring their implementation. Givan spotlights an Anglo-American model of hospital care and work organization, even while these countries retain their differences in access and payment. Entrenched professional roles, hierarchical workplace organization, and the sometimes-detached view of policymakers all shape the prospects for change in hospitals. Givan provides important examples of how the dedication and imagination of the people who work in hospitals can make all the difference when it comes to providing quality health care even in a challenging economic environment.

Download or read book Reinvent written by Fred Hassan and published by John Wiley & Sons. This book was released on 2013-01-29 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership principles from a master of the business turnaround In Reinvent, renowned CEO and business leader Fred Hassan explains how to transform a struggling business into a raging success by reinventing the culture, attitude, and behaviors of organizations and people. Leaders who want to change cultures and individuals need a cool head, a clear vision, and a well-refined ability to inspire that change. Here, Hassan explains how a productive organizational culture leads to real success. The first part of the book focuses on how you, as a leader, can unleash your full powers by learning to be authentic, purposeful, and connected with your organization. The second part of the book focuses on groups, how to lead them, how to be a role model for the effort you expect, and how to keep winning and innovating. Taken together, these principles fuel smarter strategies, more effective execution, and better governance. Features practical, proven guidance appropriate for every business leader in any industry Ideal for corporate executives, managers, team leaders, human resources professionals, board members, and consultants Written by a renowned public speaker and former CEO known for turning around struggling companies Revealing how you can make culture your secret weapon, Reinvent is the perfect tool for business leaders in highly competitive industries.

Download or read book First Line Management written by Diana Bedward and published by Routledge. This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive textbook that is clear and easy to use, up-to-date and ideal for all students and managers studying for Certificate-level management qualifications. The key responsibilities of the First Line Manager are explored avoiding dense, academic text through lively, practical examples, problem-solving case studies, discussion points and revision questions and activities. The linchpin role of the First Line Manager is recognised as the key position between the direction the organization is going in, and the employees at operational level who have to deliver or produce services and products. First-Line Management focuses on a wider range of topics than traditional texts at this level, in that it adds a consideration of managing services and products; recruitment, training and development; budgets and accounts; and customer relationships to the more established repertoire of management styles, organisational behaviour and communications. The authors consciously take a stance that assumes that the requirements for flexibility in work practices and an uncertain business environment are the norm, and that managers will need support to undertake continuing professional development to have the skills to cope with this. - Fully comprehensive - Lively, interactive design - Clear practical examples

Download or read book From CULTURE to CULTURE written by Randall Powers and published by Lioncrest Publishing. This book was released on 2021-12-07 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Company culture (noun) kuhm-puh-nee kuhl-cher: The values leaders and employees share, language they use, behaviors they display, and connections they have that establish how they engage and interact in the workplace. Company culture influences the roles and responsibilities of every employee within the organization, from executive leadership down to the front lines. A strong, healthy company culture drives productivity and raises profitability, and disengaged employees cost companies billions, yet many executives rarely associate their culture with their bottom line. Today, employee engagement stakes are higher than ever because executives have to consider the impact their company culture has on external stakeholders as well. Investors, consumers, and even the government are now interested in whether the organizations they do business with have values that align with theirs and demonstrate behaviors that match those values. Executive leadership must define company culture and understand how to implement it and, ultimately, measure and improve it. In From CULTURE to CULTURE, Dr. Donte Vaughn and Randall Powers introduce their culture performance management methodology and present a behavior-driven system to operationalize company culture and increase employee engagement.

Download or read book An Elegant Puzzle written by Will Larson and published by Stripe Press. This book was released on 2019-05-20 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: A human-centric guide to solving complex problems in engineering management, from sizing teams to handling technical debt. There’s a saying that people don’t leave companies, they leave managers. Management is a key part of any organization, yet the discipline is often self-taught and unstructured. Getting to the good solutions for complex management challenges can make the difference between fulfillment and frustration for teams—and, ultimately, between the success and failure of companies. Will Larson’s An Elegant Puzzle focuses on the particular challenges of engineering management—from sizing teams to handling technical debt to performing succession planning—and provides a path to the good solutions. Drawing from his experience at Digg, Uber, and Stripe, Larson has developed a thoughtful approach to engineering management for leaders of all levels at companies of all sizes. An Elegant Puzzle balances structured principles and human-centric thinking to help any leader create more effective and rewarding organizations for engineers to thrive in.

Download or read book Military Media Management written by Sarah Maltby and published by Routledge. This book was released on 2013-02-28 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the practices of actors involved in the media reportage of war, and the ways in which these practices may influence the conduct of modern military operations. War is a complex phenomenon which raises numerous questions about the organization of society that continue to challenge all those involved in its study. Increasingly, this includes the need to engage theoretically and empirically with the progressive collapse between the ways in which wars are conducted and the manner in which they are reported in the media. Drawing on the work of Erving Goffman, Military Media Management offers a distinctly new approach to our appreciation of the dynamic relationship between war and media; one that is fundamentally a product of social relations between those engaged in reporting war, and those conducting war campaigns. By exploring how and why the military manage information in particular ways, the text succeeds in providing a framework through which wider sociological investigation of this relationship can be understood. This book will be of much interest to students of military and security studies, media studies, war and conflict studies and IR in general.

Download or read book Building the Best 8 Proven Leadership Principles to Elevate Others to Success written by John Eades and published by McGraw Hill Professional. This book was released on 2019-11-15 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build a world-class team culture with proven principles from renowned “Follow My Lead” podcaster and business leader John Eades Organizational culture has undergone a seismic shift in the 21st century—and with it, the requirements of leadership. In Building the Best, LearnLoft CEO John Eades takes you on a journey of transformation that will equip you with the tools you need to become the kind of cutting-edge leader today’s workplace so urgently needs. “Leadership is about empowering, inspiring, and serving in order to elevate others over an extended period of time. You are the perfect person to live this out every day.” Eades’s powerful words form the backbone of this groundbreaking guide to cultivating leadership at its highest level. Beginning with the benefits of great leadership—and the drawbacks of bad leadership—Eades offers real-life examples of leaders who elevate others, and how their practices have paid huge dividends. At its core is a carefully balanced blend of “love and discipline”—a guiding principle that helps create high levels of performance by leaning on standards while at the same time caring about the long-term success and well-being of each team member. Through these proven practices, you’ll learn to: • Identify your current leadership style • Rely on the “purpose trifecta” to guide your team • Be a leader who properly leverages the “Acts of Accountability” model • Create a “Maximizing Mantra” to produce energy and results • Develop the skills of others by understanding the “4 Stages of Role Development” Leadership is a journey, not a destination. Building the Best offers a powerful blueprint for embarking on that journey—the first step in taking your team or organization toward true greatness. .

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Download or read book An Introduction to Human Resource Management written by Nick Wilton and published by SAGE. This book was released on 2016-04-30 with total page 860 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get 12 months FREE access to an interactive eBook when purchasing the paperback* Reflecting the global nature of the workplace with its use of real world examples and case studies, Nick Wilton’s book is not another ′How to′ of HRM in practice, but goes beyond the prescriptive approach to the practice of strategic HRM and encourages critical reflection to prepare students for the issues and dilemmas they could face in their careers. Providing an introduction to the management of people in work organizations, it seeks to outline the purpose and operation of HRM activities in the ′real world′, whilst situating practice in the context of associated debates and controversies played out in the parallel field of academic study. It adopts a critical perspective on the study and practice of HRM to provide the reader with an understanding not only of the potential for HRM to contribute to both improved organizational performance and individual well-being in the workplace, but also why it very often fails to achieve either of these positive outcomes and suggests that the management of people is not the exclusive preserve of HR specialists, but an area of interest or concern for all organizational actors. The new edition comes packed with features that encourage readers to engage and relate theory to practice including: - Management skills and attributes boxes outlining the required competencies of line managers and HR practitioners - HR in practice boxes illustrating how HRM theory works in real world practice - Ethical insights presenting ethical considerations for budding practitioners - Global insights highlighting practices around the world - Research insights inviting students to explore further academic research - Case Studies and Examples offering a more in-depth look at HRM across a variety of organizations - A free interactive eBook* featuring author videos, web-links interactive multiple choice questions, free SAGE journal articles, extended case studies and other relevant links, allowing access on the go and encouraging learning and retention whatever the reading or learning style. Aimed at students across the academic spectrum, whether studying on a specialist HRM or CIPD program of study, a generalist business and management programme or studying HRM as part of a programme in an unrelated discipline (such as engineering or humanities). *Interactivity only available through Vitalsource eBook included as part of paperback product (ISBN 9781473954199). Access not guaranteed on second-hand copies (as access code may have previously been redeemed).

Download or read book Management and Behavioural Processes written by and published by Excel Books India. This book was released on with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Intelligent Leadership written by Alan Hooper and published by Random House. This book was released on 2011-02-28 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: The need for high-quality leadership in all areas of business and organisational activity has never been greater. A myriad of interlinked factors mean that styles of leadership that were appropriate in the past are now no longer working. These factors include new technologies, more questioning attitudes to authority, the arrival of the "virtual organization" with its network of contributors, and the unprecedentedly high expectations of customers and employees. In Intelligent Leadership, Alan Hooper and John Potter look at how changes affect people in businesses and organisations, using specific case studies of individuals. They propose practical ways for leaders to provide effective leadership in a quickly changing and confusing work environment. The focus is on winning hearts and minds, on leadership as an emotional and psychological commitment to the people being led, and on the idea of emotional intelligence.

Download or read book Managing Employment Relations written by Tony Bennett and published by Kogan Page Publishers. This book was released on 2020-02-03 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employment relations is concerned with the relationship between employees and their employers - one of the most important aspects of an HR role. Managing Employment Relations will give students a thorough grounding in the processes, context and practical application of employment relations and the skills they need for a successful career in HR. Covering everything from the legal aspects of employment relations, essential policies, strategies and the changing social context to conflict resolution, mediation, employee engagement and workplace discipline, Managing Employment Relations is an indispensable guide. With brand new content on gig economy workers, supporting diversity in the workplace, individual and group policies and the need for greater transparency in the employer-employee relationship, this book is a comprehensive guide to the theory and practice of employment relations. Mapped to the CIPD Level 7 module in employment relations and full of case studies and exercises to help students understand the practical application of the core topics, this is an essential textbook for postgraduate HR students and practitioners in an employment relations role. Online resources include a lecturer guide, lecture slides, sample essay questions and additional case studies for students and lecturers as well as annotated weblinks.

Download or read book Human Capital Management Challenges in India written by Ram Raghavan and published by Elsevier. This book was released on 2011-06-21 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Capital Management Challenges in India focuses on the Indian talent pool and identifies why companies are finding it difficult to identify, recruit, reward and retain talent. It provides an insight as to why companies find it difficult to retain talent by questioning certain fundamental assumptions held by organisations, such as the role of Human Resources. Human capital management has become a critical issue across the globe. Even in a land of billion people, identifying the right talent, training them and retaining them has become an uphill task. The book also looks at the talent pool available and demonstrates why companies have to alter their strategies to retain this talent pool. Finally, the book will provide a practical and simple approach to the human capital agenda. - Illustrates why employees are not an organizations' asset - Provides a step-by-step approach on the practical and strategic workings of HR - How to recruit and retain key talent and management

Download or read book Fundamentals of Customer Focused Management written by Joby John and published by Bloomsbury Publishing USA. This book was released on 2003-12-30 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer-orientation, customer-centricity, and customer relationship management (CRM) are not new concepts or practices. But information technology has unleashed tremendous opportunities in dealing with a customer and in creating value to the customer. And yet the majority of CRM investments and initiatives fail because firms do not have the appropriate orientation to serving the customer. The principal aim of this book is to get the reader to think about th firm and the way it conducts its business in a certain way—with a customer focus. It is now becoming clearly evident that all firms compete on service. Providing superior service becomes a prerequisite for any differentiation strategy to succeed. To provide superior service for a competitive advantage requires a concrete understanding of what service-orientation means. This orientation, in the form of frame of mind, is essential for the firm to take advantage of opportunities and to address the challenges so as to gain a competitive advantage. For excellent service firms, the challenges and opportunities in providing services are a constant endeavor. For others, these challenges and opportunities are not that obvious. A complementary aim of this book, therefore, is to instill into the reader the principles of managing services.

Download or read book The Language of Leaders written by Kevin Murray and published by Kogan Page Publishers. This book was released on 2011-11-03 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shortlisted for the CMI Management Book of the Year 2012 http://yearbook.managers.org.uk/the-commuters-read-shortlist The difference between competent communication and inspiring communication can be the difference between poor performance and outstanding results. The traditional model for what constitutes a good leader is changing and CEO's and HR professionals now say the ability to understand, motivate and inspire others is the characteristic that is most important when recruiting senior leaders. Based on original interviews with an extraordinary list of 60 top leaders from a wide range business sectors, The Language of Leaders provides a unique insight into how they have responded to the demands of a transparent world, reports on what they have learned, and creates a lexicon for successful communication. Their message is resoundingly clear - communication is a now a crucial top three skill of leadership. It is only through mastering this skill that leaders can effectively engage with people within and outside an organization and ultimately build trust - the essential pre-requisite of success. Filled with actionable lessons and insights from leading CEOs of high-profile global organisations, The Language of Leaders is a book that anybody in a leadership position, or who aspires to lead, should read and keep on their desks.

Download or read book Internet Based Organizational Memory and Knowledge Management written by Schwartz, David and published by IGI Global. This book was released on 1999-07-01 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Internet is quickly moving from a marketing tool in which businesses and organizations promote sales and awareness, to a core element of any information system architecture. The advent of the Internet as a fundamental infrastructure for the delivery of advanced business systems has opened up a wide range of questions for the design and development of such systems.Internet-Based Organizational Memory and Knowledge Management provides a multidisciplinary view of the wide range of ideas on innovative Internet information systems as they related to organizational memory and knowledge. Using the Internet as the primary architectural base, this book presents results and challenges of Internet-based knowledge management systems.