Download or read book Public Service Improvement written by Martin Steve and published by Routledge. This book was released on 2013-09-13 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an excellent new contribution to current academic and policy debates, and will be of great interest internationally to all students, researchers, public sector managers and policy makers. The improvement of public services has become a key priority for all the main political parties in the UK. Recent years have witnessed large, real terms increases in spending on public services and a plethora of new initiatives designed to drive up standards in the Heath Service, schools, the police and local government. As part of this broader picture the Government has launched major reforms that it hopes will transform local authority performance. Councils have had to develop new ways of delivering services. They have been under pressure to achieve 'stretch targets' and to work in partnership with other local agencies to provide more 'joined up' services. More recently ministers have also stepped up the pressure on them to achieve major efficiency savings through better procurement and working practices. To date relatively little has been written about these developments. This book fills this gap by bringing togther authoritative analysis of current reforms ythrough speically commisioned chapters by leading researchers, policy makers and practitioners who have been closely involved in the development and implementation of these policies. This book was previously published as a special issue of Local Government Studies.
Download or read book Building a Competitive Public Sector with Knowledge Management Strategy written by Al-Bastaki, Yousif and published by IGI Global. This book was released on 2013-08-31 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizational strategies in the public sector are constantly changing and growing. In order for organizations to remain successful and competitive, they must ensure that the stream of knowledge is managed effectively. Building a Competitive Public Sector with Knowledge Management Strategy explores different practices and theories of knowledge management, providing an efficient way of sustaining knowledge to improve organizational learning and enhance company performance. By intelligently analyzing current research, this publication is beneficial to managers, practitioners, and researchers interested in increasing their knowledge management strategies in the public sector.
Download or read book Measuring Quality in Planning written by Matthew Carmona and published by Routledge. This book was released on 2004-09-09 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: The question of how to measure the quality and effectiveness of the output of the planning process is a current major debate. This book deals with issues of defining quality, public sector management, the use of indicators and the planning process.
Download or read book Innovations in Government written by Sandford F. Borins and published by Brookings Institution Press. This book was released on 2009-12-01 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Brookings Institution Press and Ash Center for Democratic Governance and Innovation publication The Innovations in American Government Awards Program began in 1985 with a grant from the Ford Foundation to the Kennedy School of Government at Harvard to conduct a program of awards for innovations in state and local government. The foundation's objective was ambitious and, in an era of "government is the problem" rhetoric, determinedly proactive. It sought to counter declining public confidence in government by highlighting innovative and effective programs. Over twenty years later, research, recognition, and replication are the source of the program's continuing influence and its vitality. What is the future of government innovation? How can innovation enhance the quality of life for citizens and strengthen democratic governance? Innovations in Government: Research, Recognition, and Replication answers these questions by presenting a comprehensive approach to advancing the practice and study of innovation in government. The authors discuss new research on innovation, explore the impact of several programs that recognize innovation, and consider challenges to the replication of innovations. Contributors include Eugene Bardach (University of California–Berkeley), Robert Behn (Harvard University), John D. Donahue (Harvard University), Marta Ferreira Santos Farah (Center for Public Administration and Government, Fundação Getulio Vargas), Archon Fung (Harvard University), Jean Hartley (University of Warwick), Steven Kelman (Harvard University), Gowher Rizvi (Ash Institute for Democratic Governance and Innovation, Harvard University), Peter Spink (Center for Public Administration and Government, Fundação Getulio Vargas), and Jonathan Walters (Governing).
Download or read book Building a Successful Customer service Culture written by Maxine Melling and published by Facet Publishing. This book was released on 2002 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniques associated with the provision of customer-focused services. However, there is a danger that customer service may be seen as a 'bolt on' to existing core provision in the form of feedback mechanisms, information leaflets and customer-training sessions. One of the challenges facing managers is to go beyond the acknowledgement of the importance of a customer focus, and to develop an understanding of how this focus can be embedded in the culture of their services via strategic and operational management. This new management guide addresses this challenge. Contributed by LIS professionals with extensive experience in the management of public and academic services, each chapter presents a good practice guide to an element of strategic or operational management with the customer placed at centre stage: the users' perspective; planning and policy making; leadership and management; human resource planning; marketing as a tool for LIS managers; assuring quality; planning buildings for customers and services; developing a service culture through partnerships; virtual service. Readership: This book is essential reading for managers of library and information services from senior to team managers, and also for all those involved in devising strategy and policy for staff and service development. It is relevant to libraries and information services in any area of the world.
Download or read book Torkildsen s Sport and Leisure Management written by George Torkildsen and published by Routledge. This book was released on 2005-05-06 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt: For this new edition the book has been completely revised, bringing the subject up to date in line with recent developments. Key changes address issues surrounding government policy and public sector leisure provision, the National Lottery, global conditions such as the world economic climate and the European Union, and communication and travel advances. New content also covers: play, recreation, leisure and the needs of people leisure trends, planning and government the legacy of CCT and the introduction of Best Value management, training and operational aspect of Leisure & Recreation management Leisure and Recreation Management deals with the theory of leisure studies as well as the day-to-day practicalities of managing sport, leisure and recreation facilities, ensuring this book's continued success as a student textbook and a guide for the practitioner.
Download or read book Managing Change in the Public Services written by Mike Wallace and published by John Wiley & Sons. This book was released on 2009-02-09 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the management of change to improve publicservice effectiveness. It breaks new ground in addressing whypublic service change is becoming increasingly complex to manage,how people cope with this new complexity, what implications arisefor improving policy and practice, and which avenues for furtherresearch and theory-building look particularly promising. The contributors are all leading researchers from the USA,Canada and the UK. Together they provide a synthesis ofstate-of-the-art thinking on the complex change process inAnglo-American contexts, policy-making for public service reformthat generates managerial complexity, and practice in serviceorganizations to improve provision. Special reference is made toeducation and health: the largest and most complex of the publicservices. The analysis has wider relevance for other publicservices and national contexts. Managing Change in the Public Services is essentialreading for all concerned with public service improvement - leadersand managers in service organizations, administrators, trainers,advisers and consultants who support the management of change,policy-makers and public servants, and advanced course students andacademics. The book also offers general insights for the theory andpractice of managing organizational and systemic change.
Download or read book Public administration written by and published by . This book was released on 2002 with total page 642 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Effective LEAs and School Improvement written by Martyn Cribb and published by Routledge. This book was released on 2006-09-07 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective LEAs and School Improvement examines the ways in which Local Education Authorities can support and challenge schools to raise educational standards. The book includes case studies of effective LEAs and interludes from heads and governors on their experience of working with LEAs. Effective LEAs and School Improvement enables Local Education Authorities to learn from existing good practice and to reflect upon their current situation and plan ahead to meet future demands. It is essential reading for all LEAs concerned with raising educational standards.
Download or read book Leisure and Recreation Management written by George Torkildsen and published by Psychology Press. This book was released on 2005 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Leisure and Recreation Management' is essential reading for anyone interested in exploring both the theory and the practicalities of managing leisure and recreational facilities.
Download or read book Partnerships Between Health and Local Government written by Stephanie Snape and published by Psychology Press. This book was released on 2004 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on the relationships between health services and local government, particularly since New Labour's rise to power in 1997, this collection of essays provides a historical overview of joint working, explores key theoretical issues, and draws
Download or read book The Green Book written by Duncan Brack and published by Biteback Publishing. This book was released on 2013-03-08 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading Liberal Democrats and policy experts re-examine their political approach and propose a radical new direction for the party, setting the agenda for the next election and beyond. The Green Book cogently argues that a low-carbon economy and environmental investments are the best way to escape from sluggish growth, create new jobs and share prosperity. It is a clarion call for Liberal Democrats to treat the environmental crisis as a core challenge of economic policy, not a discrete problem. Policies that protect and enhance the natural world - on which our economy and society ultimately depend for our health, well-being and prosperity - should be the driving force behind the party's programme. Furthermore, green policies can provide a vital, clear and popular distinction between Liberal Democrats and Conservatives at the next election. The Green Book offers a challenge to current Liberal Democrat thinking - and stimulating reading to anyone who cares about the environment and the future of the British economy.
Download or read book Landlord and Tenant Law written by Susan Bright and published by Bloomsbury Publishing. This book was released on 2006-10-11 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique collection of essays, written by leading practitioners, policy makers and academics, looks at patterns of landlord and tenant law: past, present and future. Each sector is explored - commercial, long residential, housing, and agricultural - by taking a look backwards and forwards. The chapters explore the role that legislative, judicial, and policy developments, and market forces have played, and will continue to play, in shaping the law. Two chapters are devoted to the seminal case of Street v Mountford and its contemporary significance. A comparison is also made with the position in Australia and the United States. The book provides a scholarly reflection on the principles of leasehold law that will be of interest to practitioners, academics, and students of landlord and tenant law.
Download or read book Post War Homelessness Policy in the UK written by Jamie Harding and published by Springer. This book was released on 2019-08-14 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses homelessness policy in the UK from 1945 to 2019. It identifies five key factors that have driven policy: the favoured explanations for homelessness, distinctions between different groups of homeless people, demand for social rented housing, geographical differences and the forms of prevention preferred by policy makers. The account analyses how these factors have influenced key pieces of legislation such as the 1948 National Assistance Act, the 1977 Housing (Homeless Persons) Act and the 2002 Homelessness Act. It also identifies the key issues that policy has sought to address at different times, including children being taken into care because of their parents’ homelessness, rough sleeping, the use of bed and breakfast hotels as temporary accommodation, social exclusion and welfare reform. In addition to published sources and archival material, the book draws on the experiences of two former Ministers and other key figures in the development of homelessness policy.
Download or read book Local Government at the Millenium written by Janice Caulfield and published by Springer Science & Business Media. This book was released on 2013-04-17 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume with contributions by internationally renowned authors provides a comparative survey of problems in local politics and administration in Europe, Australasia and North-America.
Download or read book Constitutional Change in the UK written by Nigel Forman and published by Routledge. This book was released on 2003-09-02 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: The years since New Labour came to power in 1997 have seen changes to the British institutions of political power on an unprecedented scale. The reforms have been widespread, ranging from devolution of power in Scotland, Wales and Northern Ireland, to the reform of the House of Lords and the changing role of the Monarchy. This book is the first to examine these changes collectively and in detail, placing each in its historical context, analysing problems, solutions and what the future holds for this ambitious period of reforms. The book is comprehensive in coverage, and accessibly written. As such it should be the ideal resource for undergraduate students of British Politics seeking to make sense of this complex subject.
Download or read book Best Value written by Nicholas Dobson and published by Jordan Publishing (GB). This book was released on 2000 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Local Government Act 1999 received Royal Assent in the summer of this year, creating a framework for "Best Value in local government management. All local authorities, and other authorities defined under the Act, will be subject to Best Value from April 2000 and there is now a real need for all those affected to understand the legal implications of the profound changes they face. "Best Value, the Government's proposed set of principles on running local authorities is underpinned by detailed legal regulation and places a duty to deliver continuous improvement to services. Each council will be expected to consult service users and others, set targets and publish both targets and results annually. There will be inspections of Best Value authorities to ensure compliance. Where councils fall short of acceptable standards the secretary of state has the power to intervene including, in serious cases, having authority to transfer responsibility from a local authority to a government nominee. This book, the first introductory guide available, meets the need for a general guide to the legal implications of best value for all personnel whose institutions are affected by the regime. Written as a concise, practical guide to the subject Best Value: Law and Management sets out the legal implications but also addresses what needs to be done to comply with the regime and contains valuable "healthcheck and "performance indicator material. Contains all the relevant regulations and regulatory guidance introduced in December 1999, together with commentary - this is essential information needed for a proper understanding of the full implications of the legislation; includes The Local Government Act 1999. An invaluable guide for local authority lawyers, fire and police authorities, the public sector housing and external contractors who wish to deal with local government. Available on 28 days' approval.
