Download or read book The Authority Guide to Behaviour in Business written by Robin Hills and published by SRA Books. This book was released on 2017-11-08 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the psychology behind what really motivates and influences your clients, colleagues and customers. Discover what makes people tick, how they perceive and react to different situations and why they behave the way they do. In this fast, focused guide, emotional intelligence expert Robin Hills reveals insights into motivation and how people perceive situations in business. As he unlocks the secrets of human nature you’ll learn how to inspire top performance, gain trust, win confidence and build lasting relationships – more effectively and with great results!

Download or read book THE BEHAVIOUR BUSINESS written by Richard Chataway and published by Harriman House Limited. This book was released on 2020-02-18 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are in business, you are in the business of behaviour – and unless a business influences behaviour, it will not succeed. In the last 50 years we have learnt more about how we behave than over the previous 5,000. This book shows how behavioural science has revolutionised our understanding of how people really think (or don’t) – and how we can use those insights in our businesses to influence behaviour and gain competitive advantage. Richard Chataway works for the BVA Nudge Unit, a global consultancy specialising in behavioural change, and has experience in everything from getting people to join the armed forces, drink spirits rather than wine, and buy flatpack furniture – to developing the world’s most successful stop-smoking mobile app. Introducing the leading thinkers and practitioners from this new field (and sharing dozens of real-world examples), Richard guides readers through the hidden influences, biases and fallacies that influence the behaviour of customers, employees, and business leaders alike – and shows how we can ethically use these insights to: • powerfully attract and retain customers • fuel true and lasting innovation • stand apart in the new world of increasing automation and artificial intelligence • change workplaces and maintain happy and productive employees and teams • and a lot more! It’s time to shape behaviour instead of simply reacting to it. The Behaviour Business is the eye-opening, practical guide you have been waiting for.

Download or read book Excuse Me written by Rosanne Thomas and published by AMACOM. This book was released on 2017-08-10 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the rules for business etiquette today? Is it acceptable to text your boss at home? What is the polite way to ask a colleague to take a distracting conversation behind closed doors? What about the use of smartphones in meetings? In today’s workplace, manners matter more than ever. With an increasing amount of open-plan workplaces and constant connectivity, the chances of unintentionally annoying or offending others is growing exponentially.Merging classic rules of behavior with new realities of modern business, Excuse Me spotlights dozens of puzzling situations, with suggestions for bridging divides. The book untangles the nuances of: meeting etiquette, interview expectations, proper office attire, electronic manners, privacy in tight spaces, nonverbal cues, small talk, social media use, and much more.In even the most diverse workplaces, good manners will create an atmosphere of respect, smoothing the way for everyone to succeed. Excuse Me explains how to begin. “Both novice and experienced workers will find a wealth of business etiquette in a book that, instead of excusing bad behavior, could help prevent it from happening in the first place” (Foreword Reviews).

Download or read book The Authority Guide to Performance Management written by Gene Johnson and published by SRA Books. This book was released on 2017-07-17 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does your business encourage performance excellence? In this Authority Guide you will learn how to inspire your team with your organisational vision and values, set clear performance expectations, give and receive real-time feedback and, as a manager, become a catalyst for individual performance success. These are all essential to building and sustaining an excellent performance culture. Work psychologist, Dr Gene Johnson, teaches you how to focus on a results-driven organisation, how to build it and how to not get muddled up in the mechanics of the process. p.p1 {margin: 0.0px 0.0px 8.5px 0.0px; font: 10.0px 'Helvetica Neue'; color: #c3b13f} p.p2 {margin: 0.0px 0.0px 11.3px 0.0px; text-align: justify; font: 9.0px 'Helvetica Neue'}

Download or read book The Authority Guide to Emotional Resilience in Business written by Robin Hills and published by SRA Books. This book was released on 2016-05-09 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: The emotional resilience of those involved in a business will contribute significantly to the organisation’s success. This Authority Guide from leading emotional intelligence expert, Robin Hills, will help you change the way you think about yourself and the way you approach potentially difficult situations. You will be able to develop your own personal resilience and understand how to develop resilience within the hearts and minds of your team and your organisation.

Download or read book The Authority Guide to Engaging Your People written by Sue Mitchell (Executive coach) and published by SRA Books. This book was released on 2017-04-03 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Authority Guide addresses how businesses can increase their performance, productivity and customer/staff satisfactionthrough focusing on engagement. Sue Mitchell, an authority in coaching and leadership development, shows you how to build a team who is committed, inspired and eager to deliver their best work in order to make a difference.

Download or read book Managing Business Ethics written by Linda K. Trevino and published by John Wiley & Sons. This book was released on 2016-09-13 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revised edition of the authors' Managing business ethics, [2014]

Download or read book Professionalism and Business Etiquette written by Sorin Dumitrascu and published by . This book was released on 2018-01-12 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: What do you think of when you hear the words "business etiquette"? Fancy dinners attended by CEOs? Particular rules for writing letters? Advice about which suit is the "right" suit?All of those things were once considered "business etiquette." But times have definitely changed. Business is no longer the private domain of people in suits and ties. And there's a greater sense of equality between men and women as well as between managers and employees.There's no longer a single set of etiquette "rules" that fits every company or every business situation. The right thing to do in one environment may be unthinkable in another. So today's business etiquette isn't rigid. It's flexible, and the right behavior depends on:*the culture inside the company,*your audience, including your co-workers, customers, and supervisors,*the goals you want to achieve.In this course, you'll learn how to think about culture, audience, and goals to guide you to the correct behavior in many business environments. Specifically, the course will cover behaviors you face every day, including:*fitting in, or adapting to the culture around you,*getting along with the people you work with,*handling sensitive situations,*knowing when to lead and when to follow."To make a pleasant and friendly impression is not only good manners, but equally good business." -- Emily PostWould you know how to use good manners if, as a new employee at a conservative financial institution, your boss told you to "disseminate to the necessary people what you feel are the key findings in the financial report"? Knowing what to do would be good business. What style would you use in your message, and which findings would you include? Which communication medium would you use?The more you understand the role etiquette plays in business communication, the better chance you have of handling uncertain communication situations with style and grace.You'll also know when it's best to use a range of communication tools, from memos and e-mail messages to cellular phones and conference calls.In this course, you'll learn how to make intelligent choices about communication etiquette in your workplace. You'll examine the typical causes of etiquette mistakes in modern communication, learn about a model to help you make communication etiquette decisions, and analyze whether the model was used appropriately for a range of communication situations and tools. You'll also explore etiquette guidelines that apply to the most frequently used communication media in the business world today.What does the word "meeting" mean to you?Regardless of who you are, the word "meeting" probably evokes a strong emotion. Whether that emotion is delight or apprehension, meetings affect everyone in the business world. So why is there such a range of intense feelings when it comes to meetings? Maybe because no two meetings are alike. Some are productive and even fun, and others are like being stuck in traffic, in the smog, on a 100-degree day. What explains such differences in business meetings? What makes one meeting good and another one bad?When meeting facilitators or people who have to participate in meetings begin to apply etiquette to business meeting situations, strange things begin to happen. They're treated better at meetings, and the meetings become more enjoyable and productive.Can learning the principles of proper meeting etiquette really make that much of a difference?You bet it can. Proper etiquette can have a transforming effect on almost any situation, and the business meeting is no exception. In this course, you'll learn about the etiquette of:*business meeting basics,*planning for a meeting,*running a meeting.In days past, workers were more willing to work for a respectable supervisor. Workers still do a better job for supervisors who understand the power of "words and looks." Today, we call those words and looks "etiquette."

Download or read book Managing People at Work written by John Wallace Hunt and published by McGraw-Hill Book Company Limited. This book was released on 1992 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a clear and readable text John Hunt draws on the behavioural sciences, his research and consulting experience to give insights for managers into how people work individually, in groups and in organizations. He looks at motivation, perceptions, communication, groups and teams, power, organizations, structures, managers, leaders and managing change. This Third Edition is revised to include radically new chapters on culture, power, change and leadership. All other chapters are revised to include recent research findings on new material on cross cultural differences and guidelines for managing internationally.

Download or read book Organizational Behavior Management written by Manuel "Manny" Rodriguez and published by . This book was released on 2021-09-16 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The world of business is ever changing. Challenges are different from years past, and even within a year we see businesses grow and scale at amazing rates. Whether the business is a small operation in a local market, or a global player reaching a worldwide customer base, businesses are in constant motion with goals and aspirations to achieve positive performance. Within these organizations are human beings behaving daily to achieve those goals, work collaboratively with colleagues and customers, and doing so while faced with multiple challenges from technology and resources to efficiency and safety. Throughout the year's businesses sought guidance and solutions to performance challenges using scientific methods. One science has existed for decades demonstrating success across industries and around the world, tackling such challenges applying the principles of behavior. This science is called Organizational Behavior Management (OBM) for short. This book was written by practitioners, for practitioners and leaders of business interested in unleashing the science of human behavior to make a positive difference in the workplace. ORGANIZATIONAL BEHAVIOR MANAGEMENT: A PRACTITIONER'S GUIDE TO MAKING A POSITIVE DIFFERENCE provides practical tools and techniques to solving problems, concepts and principles explained with examples, and a methodology to follow to tackle your own opportunities for improvement.

Download or read book The Power Paradox written by Dacher Keltner and published by Penguin. This book was released on 2016-05-17 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revolutionary and timely reconsideration of everything we know about power. Celebrated UC Berkeley psychologist Dr. Dacher Keltner argues that compassion and selflessness enable us to have the most influence over others and the result is power as a force for good in the world. Power is ubiquitous—but totally misunderstood. Turning conventional wisdom on its head, Dr. Dacher Keltner presents the very idea of power in a whole new light, demonstrating not just how it is a force for good in the world, but how—via compassion and selflessness—it is attainable for each and every one of us. It is taken for granted that power corrupts. This is reinforced culturally by everything from Machiavelli to contemporary politics. But how do we get power? And how does it change our behavior? So often, in spite of our best intentions, we lose our hard-won power. Enduring power comes from empathy and giving. Above all, power is given to us by other people. This is what we all too often forget, and it is the crux of the power paradox: by misunderstanding the behaviors that helped us to gain power in the first place we set ourselves up to fall from power. We abuse and lose our power, at work, in our family life, with our friends, because we've never understood it correctly—until now. Power isn't the capacity to act in cruel and uncaring ways; it is the ability to do good for others, expressed in daily life, and in and of itself a good thing. Dr. Keltner lays out exactly—in twenty original "Power Principles"—how to retain power; why power can be a demonstrably good thing; when we are likely to abuse power; and the terrible consequences of letting those around us languish in powerlessness.

Download or read book Influence Without Authority written by Allan R. Cohen and published by John Wiley & Sons. This book was released on 2017-10-02 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get what you need to achieve your objectives and produce results Influence Without Authority is the classic guide to getting what you need from people you don't control. Getting things done requires collaboration, and convincing others to contribute requires political skill; this book introduces the Exchange Model, in which you get what you need by offering something of value in return. The key lies in knowing what the other person values—that's their "currency," and it's your immediate tool for coaxing their cooperation. This model has been proven over decades, as organizations around the world have turned away from frustration and resignation toward collaboration and results. This book shows you how to implement the Exchange Model at the personal, team, and organizational level to raise the bar for performance and leadership. This new third edition has been updated reflect the changing face of the workplace, and includes new examples and information on geographically dispersed virtual teams. Supplementary materials facilitate classroom and training use with discussions, role-play, videos, and other ancillaries that deepen understanding and promote practical application. Get what you need from the people who have it through mutual exchange Think in terms of interest, and pinpoint the "currencies" other people trade in Apply the Exchange Model across entire organizations to lead major change Learn practical real-world strategies for influencing those you do not control The ability to influence those not under your authority is becoming ever more valuable. Organizations are flattening, and outside contractors are taking on larger roles than ever before—getting results now means lateral cooperation, often across borders, time zones, organizations, and more. Influence Without Authority provides a proven model for success in this new environment, with expert guidance for real-world application.

Download or read book Introduction to Business written by Lawrence J. Gitman and published by . This book was released on 2023-05-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Authority Guide to Mindful Leadership written by Palma Michel and published by SRA Books. This book was released on 2017-03-21 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you implement mindfulness in the workplace? Today’s leaders and organisations need to develop an agile mindset and take bold risks. This Authority Guide shows you how to link mindfulness directly to business challenges and offers practical and accessible tools for change. Written by an expert on leadership, meditation and mindfulness, the book teaches you how to manage your inner landscape of thoughts, emotions and interruptions so that you can create a compassionate, innovative and sustainable working culture.

Download or read book The Essential Guide to Business Etiquette written by Lillian H. Chaney and published by Bloomsbury Publishing USA. This book was released on 2007-09-30 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Which fork should you use to eat the salad at a business lunch? What does business casual really mean? What's the one thing it's important not to do when meeting a Japanese businessperson for the first time? Good social skills are critical to success in today's competitive business world. Excellent manners not only grease the wheels of commerce, but an employee's positive professional image rubs off on the company and improves its reputation. The Essential Guide to Business Etiquette, a practical guide for interacting effectively with colleagues, customers, and business associates, details the social skills necessary to ensure personal and professional success. Good manners are like gold in today's fractious business environment—and thus provide an edge in getting and keeping new business. The Essential Guide to Business Etiquette features 14 chapters covering the most critical areas that can help people succeed in the climb up the corporate ladder. From the basics of getting off on the right foot during the job interview to handling office politics to dining etiquette, this book covers everything today's businessperson needs to know to navigate the tricky world of etiquette whether at home or abroad. Learning to operate with grace in the business world could not be more important. Every day, poor manners ruin deals, derail promotions, and harm customer relations.

Download or read book Understanding Organizational Behavior written by Debra L. Nelson and published by South Western Educational Publishing. This book was released on 2002 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding Organizational Behavior: A Multimedia Approach combines the solid academic presentation of a textbook with the most extensive multimedia learning package available. The textbook provides an exceptionally balanced presentation of modern organizational behavior theory and its application to today's global environment. Then to emphasize key concepts, the authors integrate "Experiencing Organizational Behavior," an award-winning collection of on-line modules that reinforce key concepts. In addition, a rich learning support package includes a Study Aid audio CD, a multimedia CD-ROM, and InfoTrac College Edition, creating the most extensive student learning package available.

Download or read book HBR Guide to Managing Up and Across written by Harvard Business Review and published by Harvard Business Review Press. This book was released on 2013-01-15 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: ARE YOUR WORKING RELATIONSHIPS WORKING AGAINST YOU? To achieve your goals and get ahead, you need to rally people behind you and your ideas. But how do you do that when you lack formal authority? Or when you have a boss who gets in your way? Or when you’re juggling others’ needs at the expense of your own? By managing up, down, and across the organization. Your success depends on it, whether you’re a young professional or an experienced leader. The HBR Guide to Managing Up and Across will help you: • Advance your agenda—and your career—with smarter networking • Build relationships that bring targets and deadlines within reach • Persuade decision makers to champion your initiatives • Collaborate more effectively with colleagues • Deal with new, challenging, or incompetent bosses • Navigate office politics