Download or read book The attractiveness of South Africa as offshore destination for call centre services written by Anita Hintringer and published by GRIN Verlag. This book was released on 2013-06-26 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2012 in the subject Business economics - Miscellaneous, grade: 1.0, , language: English, abstract: This research report is entitled: „An investigation into the attractiveness of South Africa as offshore destination for call centre services to the UK“. An important objective of this research report was to investigate the factors and key issues that determine South Africa’s attractiveness to deliver offshore call centre services to the UK, largely from the perspective of existing call centre outsourcers with their recent and first-hand experience and expertise in this industry. The ultimate objective was to determine the attractiveness of South Africa for UK call centre offshoring. To achieve the above, it was determined that a combination of qualitative, investigative research combined with a quantitative approach would be conducted with data gathering. Primary research was done by conducting in-depth interviews with individuals holding management positions with established call centre outsourcers in South Africa to determine the attractiveness of the location. Overall, it was found that South Africa is averagely attractive for UK call centre service offshoring. Outsourcers highlight that at present offshoring is, because of the global economic climate, a very difficult market to be in. However, if South Africa addresses challenges successfully (e. g. skills shortage in middle management) it can build the right foundation to grow the industry for the future. The location is attractive as it offers cost savings when compared to the UK client market but other locations outperform South Africa in this respect. Therefore, the location is only attractive for a UK niche market as a cheaper but nonetheless premium location that delivers additional benefits relevant to UK business which other locations do not offer. These can be found in service delivery and quality and South Africa’s alignment with Western industry standards.
Download or read book South Africa s BPO Service Advantage written by Leslie P. Willcocks and published by Springer. This book was released on 2016-01-12 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.
Download or read book Offshoring and Working Conditions in Remote Work written by J. Messenger and published by Springer. This book was released on 2010-06-09 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: An historical context of the development of global outsourcing with case study analysis in four countries where the industry is large or growing. It provides policy advice from employers to policy makers on how the growth of good quality jobs can be ensured as this industry grows and matures around the world.
Download or read book The Handbook of Global Outsourcing and Offshoring 3rd edition written by Ilan Oshri and published by Springer. This book was released on 2015-01-23 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.
Download or read book The Handbook of Global Outsourcing and Offshoring written by I. Oshri and published by Springer. This book was released on 2009-10-09 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.
Download or read book The Handbook of Global Outsourcing and Offshoring written by Ilan Oshri and published by Springer Nature. This book was released on 2022-11-10 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: Global sourcing is a complex area, and one that managers must get to grips with as business investment in outsourcing continues to climb. This book provides invaluable guidance for the reader, walking them through the fundamentals of global sourcing to very recent trends, including intelligent automation, cloud services and crowdsourcing. Replete with key examples and cases, it allows students and managers alike to relate academic theory to practice, acting as a roadmap to a rapidly evolving field. For the last decade, the authors have studied the full spectrum of activities involved in global sourcing from both client, supplier and advisory viewpoints. Their research has shown that while more firms engage in global sourcing activities, many of them are still struggling to extract value from sourcing relationships. While past research has produced numerous practical frameworks regarding the management of global sourcing of services, little of this insight has been put into practice. This book addresses such shortcomings by exploring the impact of theory on practice. It is important reading for any academic, student or practitioner concerned with global sourcing either from the client or supplier perspective.
Download or read book IT Application Service Offshoring written by Mario Lewis and published by SAGE. This book was released on 2006-11-14 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offshoring has become a strategic necessity in the new global economy. This book is perhaps the first ever guide to all the practical issues involved in moving IT operations to another country. The author, with his plentiful experience in IT offshoring in India and abroad, offers critical insights and information that will help the reader understand: - The difference between offshoring and outsourcing - How to set up an offshore operation-from selecting the offshore venture model, location and infrastructure, to staffing and running the offshore organisation - How to evaluate offshore vendors - How to plan and execute an offshore delivery - How to design the offshore organisation - How to customise delivery management and control processes for offshore operations - How to mature a new offshore operation - How to read current business trends to prepare for the future of offshoring This book focuses on the methods that the industry uses as it works out of India, which is at the forefront of mature outsourcing and offshoring. However, the fundamental principles in offshoring are the same worldwide. This Insider`s Guide will be invaluable for anyone who needs to execute and manage an offshore project as also for business leaders and strategists. www.offshoringbook.com
Download or read book Introduction to Sociology written by George Ritzer and published by SAGE Publications. This book was released on 2019-07-30 with total page 601 pages. Available in PDF, EPUB and Kindle. Book excerpt: Show students the relevance of sociology to their lives. While providing a rock-solid foundation, Ritzer and Wiedenhoft illuminate traditional sociological concepts and theories, as well as some of the most compelling contemporary social phenomena: globalization, consumer culture, the Internet, and the "McDonaldization" of society.
Download or read book Offshoring Strategies written by Ilan Oshri and published by MIT Press. This book was released on 2011-02-25 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: The evolution of a rapidly growing mode of offshoring, captive centers: basic models, strategies, and case studies of Fortune Global 250 firms. In today's globalized economy, firms often consider offshoring when confronted by rising costs and fierce competition. One mode of offshoring has continued to grow despite the current global economic turmoil: the captive center. Captive centers are offshore subsidiaries or branch offices that provide the parent company with services, usually in the form of back-office activities. In Offshoring Strategies, Ilan Oshri examines the evolution of the captive center. He identifies basic captive center models, examines the captive center strategies pursued by Fortune Global 250 firms, describes current captive center trends, and offers detailed individual case studies that illustrate each model. His analysis highlights the strategic paths available to firms that want to maximize the returns offered by captive centers. Oshri outlines six models for captive centers that range from the basic wholly owned branch office to hybrids and joint ventures and identifies evolutionary paths along which the basic model develops. He analyzes firms' strategies during initial set-up, then tracks the changes as strategies evolve to meet different business needs. The case studies, all based on the Fortune Global 250, include the development of a basic captive unit into a complex hybrid structure; the evolution a captive center into a shared service center offering services to other international firms; the divestment of a captive center to a private equity firm; and the migration of a captive center to a location where costs were lower.
Download or read book Essentials of Sociology written by George Ritzer and published by SAGE Publications. This book was released on 2017-11-27 with total page 1076 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essentials of Sociology, adapted from George Ritzer’s Introduction to Sociology, provides the same rock-solid foundation from one of sociology's best-known thinkers in a shorter and more streamlined format. With new co-author Wendy Wiedenhoft Murphy, the Third Edition continues to illuminate traditional sociological concepts and theories and focuses on some of the most compelling features of contemporary social life: globalization, consumer culture, the internet, and the “McDonaldization” of society. New to this Edition New “Trending” boxes focus on influential books by sociologists that have become part of the public conversation about important issues. Replacing “Public Sociology” boxes, this feature demonstrates the diversity of sociology's practitioners, methods, and subject matter, featuring such authors as o Michelle Alexander (The New Jim Crow) o Elizabeth Armstrong and Laura Hamilton (Paying for the Party) o Matthew Desmond (Evicted) o Arlie Hochschild (Strangers in Their Own Land) o Eric Klinenberg (Going Solo) o C.J. Pascoe (Dude, You're a Fag) o Lori Peek and Alice Fothergill (Children of Katrina) o Allison Pugh (The Tumbleweed Society) Updated examples in the text and "Digital Living" boxes keep pace with changes in digital technology and online practices, including Uber, Bitcoin, net neutrality, digital privacy, WikiLeaks, and cyberactivism. New or updated subjects apply sociological thinking to the latest issues including: the 2016 U.S. election Brexit the global growth of ISIS climate change further segmentation of wealthy Americans as the "super rich" transgender people in the U.S. armed forces charter schools the legalization of marijuana the Flint water crisis fourth-wave feminism
Download or read book The contribution of services to development and the role of trade liberalisation and regulation written by and published by Overseas Dev't Institute. This book was released on 2008 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Meaning of Work in the New Economy written by C. Baldry and published by Springer. This book was released on 2007-03-27 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book analyzes the multiple levels of meaning which people attach to work today, and the role of work in people's lives. By looking at call centres and software development, the book evaluates some of the claims made for the knowledge economy and argues that defining the work-life boundary is a constant problem for many workers
Download or read book The Oxford Handbook of Offshoring and Global Employment written by Ashok Bardhan and published by Oxford University Press. This book was released on 2013-04-09 with total page 696 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Oxford Handbook of Offshoring and Global Employment deals with a key issue of our time: How do globalization, economic growth and technological developments interact to impact employment? The book brings together eminent authors from a wide range of countries around the world, drawing on their diverse academic and policymaking backgrounds, and specific national or regional settings to assess how global economic changes have affected employment opportunities. The book is unique in a number of ways - It has a global reach, presenting analyses and viewpoints from both developed and developing countries, from all continents; its timing and context is particularly instructive, since most papers are located in the aftermath of the global financial crisis; and it addresses a wide range of questions-How do different types of offshoring and global linkages impact employment? How is the skill mix of the labor force impacted by globalization? How do institutional structures and regulations influence the outcome of globalization in developed and developing countries? Individual chapters analyze how the impact of global linkages on national economies is mediated through a number of structural aspects of the economy - its institutional and industrial structure, its resource base, its predominant firm type, its comparative advantage, and its regulatory practices. The chapters in the book cover both manufacturing and services sectors, and many chapters also address policy issues regarding innovation and job creation.
Download or read book Realizing Decent Work in Asia written by and published by International Labour Organization. This book was released on 2006 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Highlights the opportunities and challenges for realizing decent work as the main pathway out of poverty and for creating a more productive and equitable society in Asia. Emphasizes strategic partnerships and calls upon governments, business, trade union leaders and relevant national, international and regional organizations to come together, in close cooperation with other stakeholders such as youth organizations, to make decent work a reality in Asia.
Download or read book Emerging South Africa written by and published by . This book was released on 2006 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Internationalisation of European ICT Activities written by Huub Meijers and published by Springer Science & Business Media. This book was released on 2008-04-08 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: The internationalisation of information and communication has accelerated since the 1990s in Europe and worldwide. Taking a close look at the empirical analysis of competitive trade positions, trends in foreign direct investment and the internationalisation of research and development in ICT brings many new insights about the expansion in the EU’s most dynamic sector. Moreover, the analysis discusses case studies on key players in ICT and suggests major policy
Download or read book The Rise of Legal Services Outsourcing written by Mary Lacity and published by A&C Black. This book was released on 2014-02-27 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here, Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by clients, providers and advisors to realize value from LSO. The book is based on data from 27 LSO providers, interviews with clients, consulting assignments and lessons learned from prior Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) research. Based on the authors' deep understanding of the evolution of ITO and BPO, and their experiences of sourcing LSO, The Rise of Legal Services Outsourcing addresses the transformation of legal work, LSO strategy, provider selection and contractual governance, as well as predicting the trends that will come to shape the LSO market.
