Download or read book The Art and Science of the Hotel Concierge written by Holly Stiel and published by Educational Institute. This book was released on 2013-03-27 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Art Science of the Hotel Concierge written by Holly Stiel and published by . This book was released on 2011 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Ultimate Service written by Holly Stiel and published by Prentice Hall. This book was released on 1994 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.
Download or read book Concierge Confidential written by Michael Fazio and published by St. Martin's Press. This book was released on 2011-02-01 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: • When and how much to palm in tips • How to get a seat or ticket to the hottest thing in town • How to avoid being labeled a rube the minute you walk through the door • How you can become your favorite store or restaurant's most beloved customer • And much more
Download or read book The Come Back Effect written by Jason Young and published by Baker Books. This book was released on 2018-07-31 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. And as any good manager of a hotel, a store, a restaurant, or an attraction knows, the key to getting guests to come back is not actually the rooms or the product or the food itself; it's how guests feel when they're there. It's about hospitality. No matter how much effort and time we spend on excellence--stirring worship time, inspiring sermons, a good coffee blend in the foyer--what our guests really want when they come to our churches is to feel welcome, comfortable, and understood. Written by a church consultant and a hospitality expert, The Come Back Effect shows church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, show how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.
Download or read book The Concierge written by McDowell Bryson and published by John Wiley & Sons. This book was released on 1992-07 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.
Download or read book Neon Signs of Service written by Holly Stiel and published by . This book was released on 2001-01-01 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Hunters Collectors written by M. Suddain and published by Random House. This book was released on 2016-07-07 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: John Tamberlain is The Tomahawk, the universe’s most feared food critic – though he himself prefers the term ‘forensic gastronomer’. He’s on a quest, in search of the much-storied Hotel Grand Skies, a secretive and exclusive haven where the rich and famous retreat to bask in perfect seclusion. A place where the waiters know their fish knife from their butter knife, their carotid from their subclavian artery, and are trained to enforce the house rules with brutal efficiency. Blurring the lines between detective story, horror and sci-fi, Hunters & Collectors is a mesmeric trip into the singular imagination of M. Suddain – a freewheeling talent whose poise, invention and sensational sentences have already earned him comparisons to Vonnegut, Pynchon and Douglas Adams.
Download or read book The Elegance of the Hedgehog written by Muriel Barbery and published by Europa Editions. This book was released on 2008-09-02 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: The phenomenal New York Times bestseller that “explores the upstairs-downstairs goings-on of a posh Parisian apartment building” (Publishers Weekly). In an elegant hôtel particulier in Paris, Renée, the concierge, is all but invisible—short, plump, middle-aged, with bunions on her feet and an addiction to television soaps. Her only genuine attachment is to her cat, Leo. In short, she’s everything society expects from a concierge at a bourgeois building in an upscale neighborhood. But Renée has a secret: She furtively, ferociously devours art, philosophy, music, and Japanese culture. With biting humor, she scrutinizes the lives of the tenants—her inferiors in every way except that of material wealth. Paloma is a twelve-year-old who lives on the fifth floor. Talented and precocious, she’s come to terms with life’s seeming futility and decided to end her own on her thirteenth birthday. Until then, she will continue hiding her extraordinary intelligence behind a mask of mediocrity, acting the part of an average pre-teen high on pop culture, a good but not outstanding student, an obedient if obstinate daughter. Paloma and Renée hide their true talents and finest qualities from a world they believe cannot or will not appreciate them. But after a wealthy Japanese man named Ozu arrives in the building, they will begin to recognize each other as kindred souls, in a novel that exalts the quiet victories of the inconspicuous among us, and “teaches philosophical lessons by shrewdly exposing rich secret lives hidden beneath conventional exteriors” (Kirkus Reviews). “The narrators’ kinetic minds and engaging voices (in Alison Anderson’s fluent translation) propel us ahead.” —The New York Times Book Review “Barbery’s sly wit . . . bestows lightness on the most ponderous cogitations.” —The New Yorker
Download or read book The Come Back Culture written by Jason Young and published by Baker Books. This book was released on 2022-05-17 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back--and they tell their friends. Backed by plenty of on-the-ground research and illustrated with real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more. It shows you how to - build a hospitable team - know your guest - create moments that impress - recover quickly when things go wrong - and more Whether you offer a service or a product online or at a physical location, you can use the principles in this book to turn your customers into raving fans of your business who not only spend their money but continue to spread awareness of your brand.
Download or read book Art and Science written by Craig C. Hudson and published by Wipf and Stock Publishers. This book was released on 2015-04-20 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Born in 1918 into a family of Oregon pioneers, merchants, and businessmen, skinny and shy Craig Hudson always felt he was destined for other things. When his grandfather gave him drawing supplies to distract him from the pain of childhood rheumatic fever, the art muse took hold and he set his sights on becoming an artist. But life has a way of sending us down unexpected paths. Craig's life took him first into the rough Yukon Territory, then to college, where an interest in science began to take hold; the onset of World War II sent him into the Army's European Theater, where he discovered a lovely young French girl who would become his lifelong muse. Compiled from Craig's memoirs and his prolific letters to family and friends, this work relates Craig's life from budding artist to theoretical physicist and back to artist, recounted in his own charming and frank words.
Download or read book The Grand Budapest Hotel written by Wes Anderson and published by Opus Books. This book was released on 2014-03-04 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: (Book). The Grand Budapest Hotel recounts the adventures of Gustave H (Ralph Fiennes), a legendary concierge at a famous European hotel between the wars, and Zero Moustafa (Tony Revolori), the lobby boy who becomes his most trusted friend. Acting as a kind of father figure, M. Gustave leads the resourceful Zero on a journey that involves the theft and recovery of a priceless Renaissance painting; the battle for an enormous family fortune; a desperate chase on motorcycles, trains, sledges and skis; and the sweetest confection of a love affair all against the backdrop of a suddenly and dramatically changing Continent. Inspired by the writings of Stefan Zweig, The Grand Budapest Hotel recreates a bygone era through its arresting visuals and sparkling dialogue. The charm and vibrant colors of the film gradually darken with a sense of melancholy as the forces of history conspire against our hero and his vanishing way of life. Written and directed by Wes Anderson, whose films include The Royal Tenenbaums , Moonrise Kingdom , and Fantastic Mr. Fox . The film also stars Jude Law, Tilda Swinton, Edward Norton, Jeff Goldblum, Harvey Keitel, Adrian Brody, Saoirse Ronan, Lea Seydoux, Bill Murray and Owen Wilson.
Download or read book How to Get the Best from Your Hotel Concierge written by Holly Stiel and published by . This book was released on 2013-06-28 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical guide to working with hotel concierge
Download or read book The Art Of Service written by Levi Bundy and published by . This book was released on 2021-05-17 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does service mean to you? Is it a transaction? If it is, then stop reading this now. If, on the other hand, service is something which you expect should go 'above and beyond to provide truly exceptional results, then you probably have a very good concierge. The kind of concierge for which no request is too big, too expensive, or too complicated. The true synonym for the word concierge, is excellence - but What makes a Concierge great vs. good? what are the qualities which separate great concierges from good concierges? This is an amazing book that teaches you how to excel when working in the hotel industry and how to become not just a concierge, but a great concierge. You will learn from the best in the field - men with several years of experience, who have seen and done it all. The book is detailed and exciting and provides information from the simplest to the most challenging areas of the profession. It takes you into the world of the concierge and teaches you how and what to do to be successful in your career and live a fulfilling life.
Download or read book The Art and Science of Facelift Surgery written by Joe Niamtu and published by Elsevier Health Sciences. This book was released on 2018-07-30 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improved surgical techniques and increasing patient expectations have transformed the field of cosmetic facial surgery, and Art and Science of Facelift Surgerybrings you up to speed with today’s best and latest procedures. This highly practical resource features a superbly illustrated print reference with step-by-step procedures of each technique. Comprehensive, easy-to-follow instruction from internationally renowned expert Dr. Joe Niamtu helps you achieve optimal outcomes on frequently requested procedures. Covers the procedures that today’s patients are requesting: male facelift and chin implants, revision facelifts, deep plane facelifts, submandibular gland resection, and many more. Includes an abundance of full-color photographs that illustrate surgical steps and before-and-after outcomes, as well as easy-to-follow instruction for each procedure. Helps both trainee and practicing aesthetic surgeons attain optimal results and patient satisfaction with every facelift.
Download or read book Application and Adoption of Robotic Process Automation for Smart Cities written by Tailor, R.K. and published by IGI Global. This book was released on 2023-10-25 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the present era, technological developments are increasing the efficiency and potential of each stakeholder in a business. Robotic process automation is one of the key areas that can be applied in business organizations and corporate sectors to enhance productivity and show a path to success. Application and Adoption of Robotic Process Automation for Smart Cities provides relevant theoretical frameworks and various developments in the area of robotic process automation. Covering topics such as banking and financial services, public engagement, and smart cities, this premier reference source is a valuable resource for business leaders, IT managers, government officials, engineers, students and educators of higher education, researchers, and academicians.
Download or read book The Art of Selling to the Affluent written by Matt Oechsli and published by John Wiley & Sons. This book was released on 2010-12-14 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This insightful book shows salespeople how to meet the needs of affluent clients from the initial contact, to the sales presentation, to providing the level of service and quality they expect, to securing them as long-term customers. Based on extensive research of the buying patterns and expectations of the wealthy, this step-by-step sales guide reveals the secrets of attracting and keeping wealthy clients for life, boosting sales and repeat business. The Art of Selling to the Affluent is also a crash course in the world of the wealthy, giving you the understanding you need to satisfy and retain these profitable top-dollar clients.
