Download or read book The 12 best Questions To Ask Customers written by Jim Meisenheimer and published by Helbern. This book was released on 2001 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Good Leaders Ask Great Questions written by John C. Maxwell and published by Center Street. This book was released on 2014-10-07 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: A #1 New York Times bestselling author and leadership expert answers questions from his readers about what it takes to be in charge and make a difference. John Maxwell, America's #1 leadership authority, has mastered the art of asking questions, using them to learn and grow, connect with people, challenge himself, improve his team, and develop better ideas. Questions have literally changed Maxwell's life. In GOOD LEADERS ASK GREAT QUESTIONS, he shows how they can change yours, teaching why questions are so important, what questions you should ask yourself as a leader, and what questions you should be asking your team. Maxwell also opened the floodgates and invited people from around the world to ask him any leadership question. He answers seventy of them--the best of the best--including . . . What are the top skills required to lead people through difficult times? How do I get started in leadership? How do I motivate an unmotivated person? How can I succeed working under poor leadership? When is the right time for a successful leader to move on to a new position? How do you move people into your inner circle? No matter whether you are a seasoned leader at the top of your game or a newcomer wanting to take the first steps into leadership, this book will change the way you look at questions and improve your leadership life.

Download or read book Endless Referrals Third Edition written by Bob Burg and published by McGraw Hill Professional. This book was released on 2005-10-25 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive guide to turning casual contacts into solid sales opportunities In this fully revised edition, Bob Burg builds on his proven relationship-building principles to bring even more clients to your door and helps you attract only those who are interested in what you sell. He shows how to maximize your daily contacts, utilize your tools both online and off, leverage your relationships, and generate ongoing sales opportunities. "If you're serious about your sales career, whether you are selling a product, service, or yourself, master the contents of this book and you will practically guarantee your future success." --Tom Hopkins, author of How to Master the Art of Selling "Bob Burg has long been the authority on connecting with clients and building win-win relationships. Endless Referrals should be required reading for sales professionals and entrepreneurs everywhere." -- Gary Keller, Founder and Chairman of the Board of Keller Williams Realty Intl. and author of The Millionaire Real Estate Investor "I've found that acquiring business is the toughest challenge for professional services providers. Thankfully, Bob Burg provides pragmatic and effective techniques to smash that challenge to bits, whether using mail, phone, email, or a polite tap on the shoulder." --Alan Weiss, Ph.D., author Million Dollar Consulting "Bob Burg opens the floodgates to Fort Knox with this book. I like the simple, easy to understand, practical way he outlines the exact way to find endless referrals. A treasure." --Dottie Walters, author of Speak & Grow Rich "A no-nonsense approach to building your business through relationships." --Jane Applegate, syndicated Los Angeles Times columnist

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Download or read book The 10 Best Questions for Recovering from a Heart Attack written by Dede Bonner and published by Simon and Schuster. This book was released on 2009-05-19 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on cutting-edge research and advice from internationally prominent cardiologists, The 10 Best Questions™ for Recovering from a Heart Attack is a holistic guide you'll take with you into your doctor's office and keep close to you through every step of your treatment and recovery. A good mind knows the right answers, but a great mind knows the right questions. And never are the Best Questions more important than after the life-altering event of surviving a heart attack or being diagnosed with heart disease. Drawing on cutting-edge research and advice from internationally prominent cardiologists, the president of the American Heart Association, award-winning personal trainers and nutritionists, and experts in healthy lifestyles, smoking cessation, alcohol abuse, stress management, spirituality, relationships, sex, and financial planning, The 10 Best Questions™ for Recovering from a Heart Attack is a holistic guide you'll take with you into your doctor's office and keep close to you through every step of your treatment and recovery. With a wealth of resources and up-to-the-minute information, The 10 Best Questions™ for Recovering from a Heart Attack shows you and your family how to move beyond your fears and use the power of the Best Questions and Magic Questions (the smartest questions most people never think to ask) to become your own best advocate for your physical, emotional, mental, spiritual, and financial health.

Download or read book The Advantage written by Patrick M. Lencioni and published by John Wiley & Sons. This book was released on 2012-03-14 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a competitive advantage out there, arguably more powerful than any other. Is it superior strategy? Faster innovation? Smarter employees? No, New York Times best-selling author, Patrick Lencioni, argues that the seminal difference between successful companies and mediocre ones has little to do with what they know and how smart they are and more to do with how healthy they are. In this book, Lencioni brings together his vast experience and many of the themes cultivated in his other best-selling books and delivers a first: a cohesive and comprehensive exploration of the unique advantage organizational health provides. Simply put, an organization is healthy when it is whole, consistent and complete, when its management, operations and culture are unified. Healthy organizations outperform their counterparts, are free of politics and confusion and provide an environment where star performers never want to leave. Lencioni’s first non-fiction book provides leaders with a groundbreaking, approachable model for achieving organizational health—complete with stories, tips and anecdotes from his experiences consulting to some of the nation’s leading organizations. In this age of informational ubiquity and nano-second change, it is no longer enough to build a competitive advantage based on intelligence alone. The Advantage provides a foundational construct for conducting business in a new way—one that maximizes human potential and aligns the organization around a common set of principles.

Download or read book More Good Questions written by Marian Small and published by Teachers College Press. This book was released on 2010-05-15 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: More Good Questions, written specifically for secondary mathematics teachers, presents two powerful and universal strategies that teachers can use to differentiate instruction across all math content: Open Questions and Parallel Tasks. Showing teachers how to get started and become expert with these strategies, this book also demonstrates how to use more inclusive learning conversations to promote broader student participation. Strategies and examples are organized around Big Ideas within the National Council of Teachers of Mathematics (NCTM) content strands. With particular emphasis on Algebra, chapters also address Number and Operations, Geometry, Measurement, and Data Analysis and Probability, with examples included for Pre-Calculus.To help teachers differentiate math instruction with less difficulty and greater success, this resource:* Underscores the rationale for differentiating secondary math instruction.* Provides specific examples for secondary math content.* Describes two easy-to-implement strategies designed to overcome the most common DI problems that teachers encounter.* Offers almost 300 questions and tasks that teachers and coaches can adopt immediately, adapt, or use as models to create their own, along with scaffolding and consolidating questions.* Includes Teaching Tips sidebars and an organizing template at the end of each chapter to help teachers build new tasks and open questions.* Shows how to create a more inclusive classroom learning community with mathematical talk that engages.

Download or read book The Five Most Important Questions You Will Ever Ask About Your Organization written by Peter F. Drucker and published by John Wiley & Sons. This book was released on 2011-01-11 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping you lead your organization to an exceptional level of performance. Peter Drucker's five questions are: What is our Mission? with Jim Collins Who is our Customer? with Phil Kotler What does the Customer Value? with Jim Kouzes What are our Results? with Judith Rodin What is our Plan? with V. Kasturi Rangan These essential questions, grounded in Peter Drucker's theories of management, will take readers on a exploration of organizational and personal self-discovery, giving them a means to assess how to be--how to develop quality, character, mind-set, values and courage. The questions lead to action. By asking these questions, readers can focus on why they are doing what they are doing in their work, and how to do it better. Designed for today's busy professionals, this brief, clear and accessible book will challenge readers to ask these provocative questions and it will stimulate spirited discussions and action within any organization, inspiring positive change and new levels of excellence, helping all to envision the future of theirs' or any organization.

Download or read book Soft Tissue and Trigger Point Release written by Jane Johnson and published by Human Kinetics. This book was released on 2019-01-02 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Soft Tissue and Trigger Point Release, Second Edition, is a practical guide to understanding and applying soft tissue release (STR), including how it can be used to deactivate trigger points and maximize patient outcomes of treatment and rehabilitation. Whether you are a student or a professional, the detailed instruction and numerous photos will help you gain proficiency and confidence in applying these techniques. Soft Tissue and Trigger Point Release thoroughly explains the differences between the three types of STR—passive (clients do not help), active-assisted (clients and therapists work together), and active (clients do it on their own)—and provides step-by-step descriptions for performing each type. This edition incorporates new content on how soft tissue release may be used to deactivate trigger points, aiding in the treatment of musculoskeletal pain. Additional updates include the following: • More than 150 new photographs and 21 new anatomical illustrations • Guiding arrows overlaid on photos to show the direction in which to apply pressure • Illustrations of trigger points found in 21 muscles • New descriptions of the use of active-assisted STR on the iliotibial band (ITB), infraspinatus, biceps brachii, and triceps • New sections describing how to apply active STR to gluteals, trapezius, scalenes, rhomboid, and pectoral muscles • Instruction for applying passive STR to shoulder adductors • Case studies providing examples of how STR was used with four clients with differing problems Complementing each technique are information on the key holds, moves, and stances for various muscles and handy reference charts indicating the types of clients and situations for which each technique is particularly useful. The full-color photos depict the locks and stretches, while some of the more difficult techniques are accompanied by photos showing the position of the therapist and a skeletal overlay on the client so you can pinpoint the specific muscle being targeted. The book also explains how to use alternative options—such as massage tools and forearms, fists, and elbows—to protect your hands and thumbs from overuse. Tip boxes offer practical comments on applying the techniques, while Client Talk boxes provide insight into real-world situations. Soft Tissue and Trigger Point Release also shows you how to incorporate the proper techniques into a treatment program. It guides you through the consultation process and provides examples of initial questions to ask clients and various assessment forms to use in identifying clients’ needs. Using case studies and comparisons, you will learn how the data gleaned from clients can guide the design of an effective treatment program. Soft Tissue and Trigger Point Release, Second Edition, is part of the Hands-On Guides for Therapists series, developed to provide the best clinical and educational resources available for those in bodywork professions.

Download or read book Customer Satisfaction written by Nigel Hill and published by The Leadership Factor. This book was released on 2007 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our customers and the lasting effect such actions will have on both our customer loyalty and retention. The authors are to be commended.

Download or read book Fundamentals of Automotive Technology written by Vangelder and published by Jones & Bartlett Learning. This book was released on 2017-02-24 with total page 1884 pages. Available in PDF, EPUB and Kindle. Book excerpt: Resource added for the Automotive Technology program 106023.

Download or read book The Coal Trade Bulletin written by and published by . This book was released on 1923 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Corset and Underwear Review written by and published by . This book was released on 1920 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book McGraw Hill s 12 SAT Practice Tests with PSAT 2ed written by and published by McGraw-Hill Professional. This book was released on with total page 865 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book SPIN Selling written by Neil Rackham and published by Taylor & Francis. This book was released on 2020-04-28 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: True or false? In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open questions are more effective than closed questions. All false, says this provocative book. Neil Rackham and his team studied more than 35,000 sales calls made by 10,000 sales people in 23 countries over 12 years. Their findings revealed that many of the methods developed for selling low-value goods just don‘t work for major sales. Rackham went on to introduce his SPIN-Selling method. SPIN describes the whole selling process: Situation questions Problem questions Implication questions Need-payoff questions SPIN-Selling provides you with a set of simple and practical techniques which have been tried in many of today‘s leading companies with dramatic improvements to their sales performance.

Download or read book Customer Visits Building a Better Market Focus written by Edward F. McQuarrie and published by Routledge. This book was released on 2014-12-18 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Visits to customers by a cross-functional team of marketers and engineers play an important role in new product development, entry into new markets, and in exploring customer satisfaction and dissatisfaction. The new edition of this widely used professional resource provides step-by-step instructions for making effective use of this market research technique.Using a wealth of specific examples, Edward F. McQuarrie explains how to set feasible objectives and how to select the right number of the right kind of customers to visit. One of the leading experts in the field, McQuarrie demonstrates how to construct a discussion guide and how to devise good questions, and offers practical advice on how to conduct face-to-face interviews.Extensively updated throughout, this third edition includes three new chapters as well as expanded coverage of the analysis of visit data. It also discusses which industries and product categories are most (and least) suitable to the customer visit technique. The author also covers how the customer visit technique compares to other market research techniques such as focus groups.

Download or read book Druggists Circular written by and published by . This book was released on 1918 with total page 1204 pages. Available in PDF, EPUB and Kindle. Book excerpt: