Download or read book The Ten Principles Behind Great Customer Experiences written by Matt Watkinson and published by Pearson UK. This book was released on 2013-02-14 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to create a competitive advantage for your business by offering a customer experience that’s second to none! By following a simple “ten principles” format, this book will show you how to constantly improve and build your business. The combination of psychological theory, real world case studies, worked examples and template documents provides the ‘what, why and how’ necessary to make good ideas stick and get them into practical usage, so you can enhance your customers’ experiences and keep them returning again and again. Featuring lessons from a host of winning companies such as Facebook, Lush Cosmetics, Gü puddings and John Lewis, the book is littered with uncomplicated ideas which are simple to implement and accessible to anyone.

Download or read book Intuitive Eating 2nd Edition written by Evelyn Tribole, M.S., R.D. and published by St. Martin's Griffin. This book was released on 2007-04-01 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: We've all been there-angry with ourselves for overeating, for our lack of willpower, for failing at yet another diet that was supposed to be the last one. But the problem is not you, it's that dieting, with its emphasis on rules and regulations, has stopped you from listening to your body. Written by two prominent nutritionists, Intuitive Eating focuses on nurturing your body rather than starving it, encourages natural weight loss, and helps you find the weight you were meant to be. Learn: *How to reject diet mentality forever *How our three Eating Personalities define our eating difficulties *How to feel your feelings without using food *How to honor hunger and feel fullness *How to follow the ten principles of Intuitive Eating, step-by-step *How to achieve a new and safe relationship with food and, ultimately, your body With much more compassionate, thoughtful advice on satisfying, healthy living, this newly revised edition also includes a chapter on how the Intuitive Eating philosophy can be a safe and effective model on the path to recovery from an eating disorder.

Download or read book Ten Principles for Good Design written by Cees de Jong and published by Prestel Publishing. This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exquisitely produced to reflect Dieter Rams' aesthetic philosophy, this book presents highlights from a forty-year career designing iconic consumer products that enhance our daily lives. For decades, anyone who cared about product design looked to the Braun label when choosing their appliances, radios, and other consumer items. Now Dieter Rams, the guiding force behind the Braun look, breaks down his design principles and processes in this elegant book. Enumerating each of his ten principles such as good design is innovative; good design is aesthetic; good design is useful, etc., this book presents one hundred items that embody these guidelines. Readers will find items that are familiar such as the ubiquitous coffee grinder but also those that are more unusual such as shelving systems and cigarette lighters. A fascinating essay places Dieter Rams in the context of modern design, from Bauhaus to Philip Johnson. Archival materials include photos of Rams' design team and excerpts from his publications and speeches. The book closes with a chronological overview of design icons, categorized by function, that show the enormous breadth of Rams' vision. Taken together, these images and texts offer the most comprehensive overview of Dieter Rams' work to date and will serve as both a reference and an inspiration for anyone interested in how and why good design matters.

Download or read book The 10 Principles of Food Industry Sustainability written by Cheryl J. Baldwin and published by John Wiley & Sons. This book was released on 2015-03-30 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although the food industry is beginning to make headway with its sustainability initiatives, substantially more progress is needed in order to feed the world’s growing population sustainably. The challenge is that the topic of sustainability can seem overwhelming and there is limited information that is specific to the food industry. Written by an experienced food industry professional with years of experience in sustainability, The 10 Principles of Food Industry Sustainability inspires and informs the progress required to nourish the population, revitalize natural resources, enhance economic development, and close resource loops. The book makes this complex topic approachable and actionable by identifying the most pressing sustainability priorities across the entire food supply chain and showing, with tools and examples, how producers, processors, packers, distributors, marketers and retailers all play a role in advancing improvement. The book begins with an overview of the Principles of sustainability in the food industry: what they are and why they matter. Subsequent chapters focus on each of the Ten Principles in detail: how they relate to the food industry, their global relevance (including their environmental, health, and social impacts), and the best practices to achieve the potential of meaningful and positive progress that the Principles offer. Specific examples from industry are presented in order to provide scalable solutions and bring the concepts to life, along with top resources for further exploration. The Principles, practices, and potential of sustainability in the food industry covered in this book are designed to be motivating and to offer a much-needed and clear way forward towards a sustainable food supply.

Download or read book Risk Management 10 Principles written by Jacqueline Jeynes and published by Routledge. This book was released on 2012-04-27 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the same way as the 4Ps of marketing are a fundamental principle of business theory, this book puts forward the 10Ps of Risk Management as a consistent and comprehensive approach to the subject. The 10Ps of Risk Management offers a holistic approach, bringing together all elements of risk management for managers, safety and environmental consultants, business advisers and students on occupational health and safety and environmental studies courses.

Download or read book The Ten Basic Principles of Good Parenting written by Laurence Steinberg and published by Simon and Schuster. This book was released on 2005-05-09 with total page 4 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the most distinguished psychologists in the country distills decades of research into a parenting book that offers the key to raising a happy, healthy child.

Download or read book 10 Principles for Doing Effective Couples Therapy Norton Series on Interpersonal Neurobiology written by Julie Schwartz Gottman and published by W. W. Norton & Company. This book was released on 2015-10-26 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the country’s leading couple therapist duo, a practical guide to what makes it all work. In 10 Principles for Doing Effective Couples Therapy, two of the world’s leading couple researchers and therapists give readers an inside tour of what goes on inside the consulting rooms of their practice. They have been doing couples work for decades and still find it challenging and full of learning experiences. This book distills the knowledge they've gained over their years of practice into ten principles at the core of good couples work. Each principle is illustrated with a clinically compiled case plus personal side-notes and storytelling. Topics addressed include: • You know that you need to “treat the relationship,” but how are you supposed to get at something as elusive as “a relationship”? • How do you empathize with both clients if they have opposite points of view? Later on, if they end up separating does that mean you’ve failed? Are you only successful if you keep couples together? • Compared to an individual client, a relationship is an entirely different animal. What should you do first? What should you look for? What questions should you ask? If clients give different answers, who should you believe? • What are you supposed to do with all the emotional and personal history that your clients stir up in you? • How can you make your work research-based? No one who works with couples will want to be without the insight, guidance, and strategies offered in this book.

Download or read book Requiem for the American Dream written by Noam Chomsky and published by Seven Stories Press. This book was released on 2017-03-28 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: A NEW YORK TIMES BESTSELLER! In his first major book on the subject of income inequality, Noam Chomsky skewers the fundamental tenets of neoliberalism and casts a clear, cold, patient eye on the economic facts of life. What are the ten principles of concentration of wealth and power at work in America today? They're simple enough: reduce democracy, shape ideology, redesign the economy, shift the burden onto the poor and middle classes, attack the solidarity of the people, let special interests run the regulators, engineer election results, use fear and the power of the state to keep the rabble in line, manufacture consent, marginalize the population. In Requiem for the American Dream, Chomsky devotes a chapter to each of these ten principles, and adds readings from some of the core texts that have influenced his thinking to bolster his argument. To create Requiem for the American Dream, Chomsky and his editors, the filmmakers Peter Hutchison, Kelly Nyks, and Jared P. Scott, spent countless hours together over the course of five years, from 2011 to 2016. After the release of the film version, Chomsky and the editors returned to the many hours of tape and transcript and created a document that included three times as much text as was used in the film. The book that has resulted is nonetheless arguably the most succinct and tightly woven of Chomsky's long career, a beautiful vessel--including old-fashioned ligatures in the typeface--in which to carry Chomsky's bold and uncompromising vision, his perspective on the economic reality and its impact on our political and moral well-being as a nation. "During the Great Depression, which I'm old enough to remember, it was bad–much worse subjectively than today. But there was a sense that we'll get out of this somehow, an expectation that things were going to get better . . ." —from Requiem for the American Dream

Download or read book Accountability Now written by Mark Sasscer with Maureen McNeill and published by iUniverse. This book was released on 2010-03-04 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an ever-changing world, it is important to remember that we can control our reactions and responses to other people and the situations that arise in life. Accountability Now! shares ways we can all learn to become more resilient in the face of change, find greater happiness, and create an environment where others can learn to do the same. Mark Sasscer, founder and CEO of an international leadership consulting and training firm, relies on ten principles of personal leadership in order to teach others to take ownership for choices, decisions, outcomes, and consequences. While exploring these ten principles that encourage others to be authentic, model high performance, initiate courageous conversations, and mentor others, Sasscer shares not only the stories of over forty leaders who have faced adversity and change, but also details his own personal journey as he coaches others on how to improve their own outcomes in life. With a focus on building healthy relationships where expectations are realistic, Sasscer guides leaders of all types on a path to creating the kind of self-awareness that results in a successful professional career, peace of mind, and ultimately personal contentment.

Download or read book Free Speech written by Timothy Garton Ash and published by Yale University Press. This book was released on 2016-05-24 with total page 701 pages. Available in PDF, EPUB and Kindle. Book excerpt: Never in human history was there such a chance for freedom of expression. If we have Internet access, any one of us can publish almost anything we like and potentially reach an audience of millions. Never was there a time when the evils of unlimited speech flowed so easily across frontiers: violent intimidation, gross violations of privacy, tidal waves of abuse. A pastor burns a Koran in Florida and UN officials die in Afghanistan. Drawing on a lifetime of writing about dictatorships and dissidents, Timothy Garton Ash argues that in this connected world that he calls cosmopolis, the way to combine freedom and diversity is to have more but also better free speech. Across all cultural divides we must strive to agree on how we disagree. He draws on a thirteen-language global online project—freespeechdebate.com—conducted out of Oxford University and devoted to doing just that. With vivid examples, from his personal experience of China's Orwellian censorship apparatus to the controversy around Charlie Hebdo to a very English court case involving food writer Nigella Lawson, he proposes a framework for civilized conflict in a world where we are all becoming neighbors.

Download or read book 10 Principles of Architecture written by Ruth Slavid and published by Artis. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The rules of architecture have been discussed since the Roman architect and engineer Vitruvius coined the trilogy firmitas, utilitas and venustas, most commonly translated as firmness, commodity and delight. Put simply, this means that a building should stand up and endure, that it should serve its function, and that it should give pleasure to its users and the wider community. Great buildings, like great art, contain something that is impossible to define or pin down. But that greatness, in almost all cases, overlays the principles set out in this book. While one cannot guarantee that a building will be great, if all the principles are followed, you will avoid the pitfalls to which too many are subject. This new title in our 10 Principles series provides clear explanations of each tenet along with useful illustrations to help the reader visualize what is being discussed. The author assumes no background on the subject, but an interest in learning more about what goes into making a building work. An experienced writer on this subject, Ruth Slavid provides a useful and illuminating primer to the field that is accessible to students of architecture, architects or architectural historians or anyone interested in the principles behind the buildings that surround them."

Download or read book The 10 Principles of a Love Based Culture written by Ivo Nelson and published by . This book was released on 2019-04-02 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Love isn't a word used much in the business world. Business is too tough for love, right? Not necessarily. In Love-Based Culture, thought leader Ivo Nelson provides 10 love-based principles that will help you create happy customers, energize employees, and enjoy rich year-to-year revenue growth, all while steering your business away from fear and toward love.The no-brainer steps in this book are based on Ivo's experiences as CEO of Healthlink, which he, along with contributing author and Healthlink COO Dana Sellers, grew into one of the world's largest healthcare information technology consulting firms by the time it was acquired by IBM. These principles aren't sugarcoated, but they're served up alongside heartfelt anecdotes in Ivo's down-to-earth Texan grit. 10 Principles of a Love-Based Culture100% REFERENCEABILITYBecome obsessed with a bold, customer-centered goal.LEADERSHIPPut your employees' needs ahead of your own.CORE VALUESBe uncompromising in living core values daily.A HIGHER CALLINGHave purpose beyond profits.GOVERNANCEFocus on long-term growth.COMPENSATIONReward those who add value.WINNINGFeel the buzz of success.THE THREE Ps: POLICIES, PROCESSES, and PROCEDURES Hardwire processes to trust.DECISION-MAKINGEmpower those closest to the customer to do what's right.ACTS OF LOVEShow that you care.Stop accepting fear and chronic stress as necessary evils in the tough world of business. Great leaders show compassion for their employees, have core values they live every day, and meet their shareholders' expectations. Leaders of love-based companies care about their employees and give them a place to work where they can make a difference.Let's get started. We've got a lot of love to do.

Download or read book The 10 Principles of Open Business written by D. Cushman and published by Springer. This book was released on 2014-01-31 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10 Principles of Open Business is a practical guide to organizational design for the Twenty-First Century. Using case studies, the authors define the 10 principles of open business that organisations must adopt to both survive and thrive, and provide a practical method to assess the reader's own organization.

Download or read book Do Story written by Bobette Buster and published by Chronicle Books. This book was released on 2018-05-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do Books provide readers with the tools and inspiration to live a fulfilled and engaged life. Whether it's mastering a new skill, cultivating a positive mindset, or finding inspiration for a new project, these books dispense expert wisdom on subjects related to personal growth, business, and slow living. Written by the movers, shakers, and change makers who have participated in the DO Lectures in the United Kingdom and the United States, Do Books are packed with easy-to-follow exercises, bite-size tips, and striking visuals. Practical, useful, and encouraging, each book delivers trustworthy, empowering guidance so readers can succeed in whatever they choose to "do." Do Story teaches the art of telling powerful stories. The book includes short stories on a variety of subjects; taken together they demonstrate a range of effective narrative techniques. Vivid, enlightening, and brimming with practical tips, Do Story unlocks the secrets to becoming a captivating storyteller.

Download or read book Transform Your Life written by Chris Lee and published by Beyond Publishing. This book was released on 2019-05-19 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you ready to transform your career, your relationship, your wealth, and your life? Chris Lee shows you how to discover the overflowing abundance that is within you so you can create the prosperity that you deserve. This book reveals the life-changing principles of abundance and prosperity that lee teaches in his highly acclaimed workshops, providing everyone with the opportunity to create their future, instead of waiting for it. Not only will you learn these monumental principles and how to properly implement them in your life, but you'll also learn: The 10 life-changing principles of abundance and prosperity that is vital to success in all areas of success. The one thing everyone must do before they can create abundance. How to uncover your limiting beliefs so you can awaken true abundance and prosperity. The right way to use visualizations, affirmations, and declarations. How to set goals and move towards them with persistence and clarity. How to shift your consciousness and inject positive energy into your goals and dreams. How to clear the negative emotions and feelings that create a barrier between you and the abundance you seek

Download or read book 10 Principles of Good Advertising written by Robert Shore and published by Artis. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The popularity of the television series Mad Men has raised the public awareness of advertising firms and what may or may not happen behind the scenes. We all recognise advertising when we see it: it's those bits that surround the editorial content in papers and magazines, that interrupt TV programmes or pop up on the websites you like to browse. As a discipline it might be defined as follows: advertising is about creating a message about something (usually a product or service) and then getting it out to people in the hope that they will react in a particular way - which in all likelihood means ""buying it". Or put another way, it's paid persuasive communication that uses the mass media to connect an identified sponsor - the person or company that pays for the ad - with its target audience. This book examines the different elements of those definitions and shows readers - through discussion of the ten key principles underlying all great advertising - how to create dynamic, well-targeted adverts of their own. Engagingly written by journalist and critic Robert Shore, this book provides the basic principles behind creating a successful advertisement. With clear explanations, illustrations and checklists for each chapter, the reader is guided through what goes into making an advertisement work. "

Download or read book Leadership Presence HBR Emotional Intelligence Series written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lead with charisma and confidence. Many leaders consider "executive presence" a make-or-break factor in high-powered promotions. But what is this elusive quality, and how do you develop it? This book explains how to build the charisma, confidence, and decisiveness that top leaders project. Whether you're delivering a critical presentation or managing a hectic meeting, you'll be inspired to approach the situation with new strength. This volume includes the work of: Deborah Tannen Amy J. C. Cuddy Amy Jen Su This collection of articles includes "Deconstructing Executive Presence," by John Beeson; "How New Managers Can Send the Right Leadership Signals," by Amy Jen Su; "To Sound Like a Leader, Think About What You Say, and How and When You Say It," by Rebecca Shambaugh; "Connect, Then Lead," by Amy J. C. Cuddy, Matthew Kohut, and John Neffinger; "The Power of Talk: Who Gets Heard and Why," by Deborah Tannen; and "Too Much Charisma Can Make Leaders Look Less Effective," by Jasmine Vergauwe, Bart Wille, Joeri Hofmans, Robert B. Kaiser, and Filip De Fruyt. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.