Download or read book The 10 Commandments of Client Appreciation written by Darrell Hardidge and published by Createspace Independent Publishing Platform. This book was released on 2018-02-25 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: CLIENT APPRECIATION THE NEW STANDARD THAT DEFINES SERVICE EXCELLENCE AND EMPOWERS EXTRAORDINARY TEAMS INSPIRE, EMPOWER, ENGAGE, YOUR PATHWAY TO MARKET RELEVANCE Understand the principles the most successful companies use to empower their teams and connect with their market. Measuring client satisfaction to assess loyalty is no longer accurate or relevant and potentially dangerous to your business strategy. The new measurement is Client Appreciation, it defines cultural values, client engagement, and powerfully predicts market behaviour and revenue. International author, professional speaker and expert in client experience Darrell Hardidge, shares the 10 critical principles that are the foundations of the most successful companies. YOU'LL LEARN -How Client Appreciation creates the most powerful leaders and teams -The most effective principle to implement responsibility across all parts of your company -The ability to achieve and maintain the highest levels of market relevance -The most simple and effective way to define your client journey and how to empower your team to take ownership of client experience. -The biggest myth in measuring loyalty and how it's costing you a fortune from lost sales and opportunity -How No.1 companies have a unique approach to designing their ability to stay ahead of their competitors -How to stay ahead of the disruption curve and protect your business from being a statistic

Download or read book The 10 Commandments of Customer Service written by Victoria Colzie and published by Victoria L Colzie. This book was released on 2020-03-09 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Both business owners and customer service representatives alike will enjoy the benefits of increased sales and customer loyalty as they learn to enhance the customer experience through learning The 10 Commandments of Customer Service and applying them to their day to day business. Customers will appreciate the increase in awareness of their needs, in a friendly, present and helpful service they will receive when the business owner develops a superior customer service plan prompted throught the exercises in this 4 in 1 manual that will change the way all face to face transactions will be conducted in the future! Grow your business, increase sales, and see success by following the 10 Commandments of Customer Service!

Download or read book My Official Customers Appreciation Cookbook for Unsung Black Heroines and Prophetesses of Hair Culture Coalitions of God S Creations written by Sharon Hunt and published by Xlibris Corporation. This book was released on 2018-05-05 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: The cookbook gives an overview of nine hypothetical or fictional hair salons throughout the nine travel regions of Georgia. Main purposes are about hidden important African American traditions that date back to biblical and slavery days. The author wants to pay homage to African American hairstylists and show how Georgias hairstylists may show their customers appreciation through recipes prepared with Georgias grown foods.

Download or read book The Partnership written by Charles D. Ellis and published by Penguin. This book was released on 2008-10-07 with total page 754 pages. Available in PDF, EPUB and Kindle. Book excerpt: The inside story of one of the world?s most powerful financial Institutions Now with a new foreword and final chapter, The Partnership chronicles the most important periods in Goldman Sachs?s history and the individuals who built one of the world?s largest investment banks. Charles D. Ellis, who worked as a strategy consultant to Goldman Sachs for more than thirty years, reveals the secrets behind the firm?s continued success through many life-threatening changes. Disgraced and nearly destroyed in 1929, Goldman Sachs limped along as a break-even operation through the Depression and WWII. But with only one special service and one improbable banker, it began the stage-by-stage rise that took the firm to global leadership, even in the face of the world-wide credit crisis.

Download or read book Customers for Life written by Carl Sewell and published by Crown Currency. This book was released on 2009-07-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.

Download or read book The 10 Commandments of Money written by Liz Weston and published by Penguin. This book was released on 2011-12-27 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A perfect read as a financial primer. Weston's solid and occasionally humorous writing shines through . . . [and] takes this book from being yet another personal finance book to being an enjoyable read I would recommend."—The Simple Dollar Millions of us skate by from paycheck to paycheck. We all have financial goals we want (or need) to achieve, but are perplexed by how to get there. But expert financial advisor Liz Weston has carved a path, with ten simple strategies that help anyone avoid critical mistakes, survive downturns, and make the numbers work. Debunking well-trod myths (pay down all your debt immediately) while giving unexpectedly brilliant tips (it's okay to let student loans linger), Liz Weston outlines everything you need to become financially viable, including how to: • Know what you can afford • Create a survival plan with cash and credit • Manage "good debt" to get ahead • Save for retirement without sacrificing today

Download or read book The Ten Commandments for Business Failure written by Don Keough and published by Penguin UK. This book was released on 2008-07-31 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: “After a lifetime in business, I’ve never been able to develop a set of rules or a step-by-step formula that will guarantee success in anything, much less in a field as dynamic and changing as business. What I can do, however, is talk about how to lose. I guarantee that anyone who follows my formula will be a highly successful loser.” The Ten Commandments for Business Failure is a lighthearted cautionary bible for leaders from a hugely admired elder statesman who is sought out for advice by a wide circle of luminaries. Plenty of speakers and writers are happy to dispense advice on how to succeed in business. From football coaches to ex-CEOs to psychologists to preachers, success gurus are everywhere. But none of them can offer any guarantees; the true path to success can’t be laid out as a simple step-by-step plan. The same cannot be said of failure, however. Failure is easy. In fact, there are ten serious blunders companies and individuals make over and over again, leading to failure so consistently that the list ought to be written in stone. Don Keough, who has seen and heard a lot in his six decade career, calls them his Ten Commandments for Business Failure. They include such reliable bad advice as Quit Taking Risks, Be Inflexible, Assume Infallibility, Put All Your Faith in Experts, and Be Afraid of the Future.

Download or read book The Ten Commandments of Lean Six Sigma written by Jiju Antony and published by Emerald Group Publishing. This book was released on 2019-11-29 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presented from the perspective of practitioners, researchers and academics, The Ten Commandments of Lean Six Sigma serves as a practical guide for senior managers and executives who want to achieve operational and service excellence in various manufacturing, service and public sector organizations.

Download or read book An Attitude of Excellence written by Dr. Willie Jolley and published by BenBella Books. This book was released on 2018-10-16 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: You imagine a "new and improved" version of yourself—one who has achieved your goals and reached your definition of success. But you stop at wanting to be better because you don't feel you have the tools to achieve it. You do have the power to make yourself into a winner. Success isn't a matter of chance—it's a matter of choice. It all comes down to your attitude and a mindset to pursue excellence. When you make the conscious choice to develop an attitude of excellence, you will achieve more, enjoy more, have better relationships, take better care of yourself physically and mentally, and vastly improve the quality of your day-to-day life. Armed with a positive attitude and the determination to pursue excellence, plus a coach to help you stay focused, you will become the best version of yourself. Dr. Willie Jolley is a world-renowned speaker and motivational coach. He is the expert Ford Motor Company turned to while on the brink of bankruptcy, and he helped the company go on to reject a government bailout and to reach billion-dollar profits. In this powerful new book, An Attitude of Excellence: Get the Best from Yourself, Your Team, and Your Organization, he teaches readers how to achieve more in their lives—both professionally and personally. Dr. Jolley's work has inspired millions with a simple message: The best way to grow your future is to grow yourself, and the best way to grow an organization is to grow the people in that organization. Why? Because great people will give great service, while negative people will kill your future. This eye-opening book features T.I.P.S. (Tips, Ideas, Principles & Strategies) everyone can use to enhance the quality of our relationships and our lives, both at work and at home, using the power of an attitude of excellence.

Download or read book The Ten Commandments written by Dennis Prager and published by Regnery Publishing. This book was released on 2015-04-06 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Imagine a world without sadness, fear, or evil. That is what God wants for all of us. That is why He gave us the Ten Commandments.” In this illustrated guide, noted moral teacher and popular talk show host Dennis Prager explains the Ten Commandments in a way that young readers can understand. Fluent in Hebrew, he provides unique insights into the most important words ever written, showing your whole family, no matter what your faith, why the Ten Commandments are as powerful and fresh today as they were to our ancestors. It will be an amazing discovery!

Download or read book Orphan X written by Gregg Hurwitz and published by Minotaur Books. This book was released on 2016-01-19 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Brilliantly conceived and plotted ... Read this book. You’ll thank me later.” -- David Baldacci The first in the international bestselling series! Who is Orphan X? The Nowhere Man is a legendary figure spoken about only in whispers. It’s said that when he’s reached by the truly desperate and deserving, the Nowhere Man can and will do anything to protect and save them. But he’s not merely a legend. “Excellent...A smart, stylish, state-of-the-art thriller...might give Lee Child’s Jack Reacher books a run for their money.”—The Washington Post Evan Smoak is a man with skills, resources, and a personal mission to help those with nowhere else to turn. He’s also a man with a dangerous past. Chosen as a child, he was raised and trained as an Orphan, an off-the-books black box program designed to create the perfect deniable intelligence asset: An assassin. Evan was Orphan X—until he broke with the program and used everything he learned to disappear. But now someone is on his tail. Someone with similar skills and training who will exploit Evan’s secret new identity as the Nowhere Man to eliminate him. “Hurwitz melds nonstop action and high-tech gadgetry...in this excellent series opener.” —Publishers Weekly (starred review)

Download or read book The Ten Commandments written by Dennis Prager and published by Simon and Schuster. This book was released on 2015-03-30 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most important words ever written are the Ten Commandments. These words changed the world when they were first presented at Mt. Sinai to Israelites, and they are changing it now. They are the foundation stones of Western Civilization. Given their staggering importance, you would think that all societies, and certainly our educational and religious institutions, would be intent on studying them closely. Sadly, this is not the case. Our schools ignore them and our churches and synagogues take them for granted. But here's a simple test: Who among us can even name all of the Ten Commandments? And even among those who can name them, how many can explain them in a way that makes sense to the modern eye and ear? If you are a person of faith, this book will strengthen it; if you are agnostic it will force you to rethink your doubts; if you're atheist, it will test your convictions. For people who have thought little about the Ten Commandments, as well as for those who have a sophisticated understanding of them, it will be a revelation. That's a lot to ask of a little book, but the only thing that's little here is the length. The ideas are very big.

Download or read book The Ten Commandments written by Peter Leithart and published by Lexham Press. This book was released on 2020-02-05 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: You know them. But do you understand them? The Ten Commandments have become so familiar to us that we don't think about what they actually mean. They've been used by Christians throughout history as the basis for worship, confessions, prayer, even civil law. Are these ancient words still relevant for us today? Their outward simplicity hides their inward complexity. Jesus himself sums up the entire law in a pair of commandments: Love God with all your heart, mind, and strength, and love your neighbor as yourself. Peter Leithart re-introduces the Ten Commandments. He shows us how they address every arena of human life, giving us a portrait of life under the lordship of Jesus, who is the heart and soul of the commandments.

Download or read book Thou Shall Prosper written by Daniel E. Lapin and published by John Wiley & Sons. This book was released on 2002-09-30 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers advice on personal finance and creating wealth based on the principles of Jewish tradition.

Download or read book Ten Commandments for the Long Haul written by Daniel Berrigan and published by Wipf and Stock Publishers. This book was released on 2009-04-02 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I have a sense that the times themselves, apart from more or less deliberately created crises, render strong things fragile, and fragile things mortally endangered. The times themselves are a permanent crisis." So writes Daniel Berrigan in this journal of reflections and musings from the late 1970s. First published in 1981, this book traces Berrigan's work after his release from Danbury Prison in 1972 for his part in the Catonsville Nine antiwar demonstration--from his experiences in Palestine, Northern Ireland, and France (where he lived with Thich Nhat Hanh), to his experiences as a teacher in Manitoba and Berkeley. Throughout, Berrigan ponders the commands of Christ, the struggle to be faithful to these commands, and why so few take them seriously. With wit and wisdom, Berrigan shares his faith journey and encourages us to stay faithful to that journey, to be peacemakers for the long haul.

Download or read book Your Customers Perception of Quality written by Baboo Kureemun and published by CRC Press. This book was released on 2011-04-25 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: A detailed examination of a new concept in customer centricity, this book explores customer perception of quality and how to measure it. The author introduces a ground-breaking model for quantifying the impact that poor perception of quality has on the bottom line. It helps readers understand the importance of customer perception, how they may be misunderstanding this vital component, and how they can look at data collected from a variety of sources - surveys, customer conversations with sales representatives, etc. - and glean a clear understanding of their customers' perception, and the insight necessary to improve it.

Download or read book The Ten Commandments of Quality Management written by Ajit Silva and published by iUniverse. This book was released on 2005-07-19 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders! Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition. The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization. The "Ten Commandments" discussed include the following: Employee Champion Customer Champion Continuous Improvement A Learning Organization Leadership Paradigm Shift Corporate Goals, Not Individual Agendas The Ten Commandments of Quality Management will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career!