Download or read book Support Request The Ultimate Step By Step Guide written by Gerardus Blokdyk and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Support Request The Ultimate Step-By-Step Guide.
Download or read book Effective Help Desk Ticket Categories written by Wayne Schlicht and published by . This book was released on 2019-08-27 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to lower support ticket cost, improve first contact resolution (FCR), and improve reporting? If you said yes, then Effective Help Desk Ticket Categories is for you! Is this a long-winded book full of unproven theories? No. This book gets right to the point with a detailed step-by-step guide based on 20 years of successful ticket category implementation projects. It designed for busy professionals at call centers, service desks and of course help desks. Is this book just for system engineers? Absolutely not! The guide is for everyone that works with support tickets. If you are a director, project manager or developer, this book will help improve your process. Why do I need this book? With our help, your project will be successful! Your final ticket classification design will be geared to productivity gains, not just a ticket filing system. Your project will save time and money! We provide time-saving quick-start templates and discuss how to maximize your resolution tools to close tickets faster. What is in the book? First, we explain what ticket classification is, why we use it, and the significant benefits. Then we identify project resources to engage early in the project and the ticket classification process. After that, we provide you a step-by-step quick start guide to get your ticket classification project up and running. Following that we expand on the quick start guide with a detailed explanation of each step including the most popular templates. Finally, we include a glossary of frequently used terms. Once implemented most teams will see significant improvements in the following areas. Cost savings - Cost per call, reduced escalation costs. Improved incident resolution rates. Major Incident Management MTTR reduction. Issue avoidance - better problem management inputs. Enterprise reporting maturity. Agent training improvements.
Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Download or read book How to Get a Literary Agent written by Michael Larsen and published by Sourcebooks, Inc.. This book was released on 2006-04-01 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by a top literary agent who gives writers an insider's view of how to find and work with an agent throughout the process of getting published. Includes: -- How to know that you're ready for an agent -- 7 ways to find an agent -- Writing a cover letter that grabs attention -- What to do with an agent once you've got one -- What you can expect and what you'd better not hope for -- Making sure this is the right agent for you -- Congratulations, now you have an agent AND an editor -- How to avoid the 7 worst pitfalls for aspiring writers -- And much, much more. In today's highly competitive publishing industry, literary agents are more important than ever. Whether you write fiction or non-fiction, reference or children's books, here is everything you need to know about using an agent to launch and sustain your literary career.a
Download or read book The Ultimate Wedding Planner Your Step by Step Guide to the Perfect Celebration written by Laura Roeper and published by Richards Education. This book was released on with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Planning your dream wedding doesn't have to be overwhelming. 'The Ultimate Wedding Planner: Your Step-by-Step Guide to the Perfect Celebration' is your comprehensive guide to orchestrating a flawless and memorable wedding day. From setting a budget and choosing the perfect venue to selecting the right attire and coordinating with vendors, this book covers every detail to ensure your special day runs smoothly. With expert advice, practical tips, and detailed checklists, 'The Ultimate Wedding Planner' helps you navigate the complexities of wedding planning with ease and confidence. Whether you're envisioning an intimate gathering or a grand celebration, this guide is your essential companion for making your wedding dreams come true.
Download or read book Support Request the Ultimate Step By Step Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-05-12 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can skill-level changes improve Support Request? How does the Support Request manager ensure against scope creep? Are improvement team members fully trained on Support Request? Can we do Support Request without complex (expensive) analysis? How can the value of Support Request be defined? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Support Request investments work better. This Support Request All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Support Request Self-Assessment. Featuring 701 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Support Request improvements can be made. In using the questions you will be better able to: - diagnose Support Request projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Support Request and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Support Request Scorecard, you will develop a clear picture of which Support Request areas need attention. Your purchase includes access details to the Support Request self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Download or read book Mastering Coding with ChatGPT A Step by Step Guide to Coding Assistance written by Fredric Cardin and published by Dianna Cardin. This book was released on with total page 37 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Mastering Coding with ChatGPT: A Step-by-Step Guide to Coding Assistance" offers an innovative approach to learning and mastering programming skills. With the power of ChatGPT, this comprehensive guide provides step-by-step tutorials and interactive coding support to help learners navigate the complexities of programming languages with ease. From beginners to advanced coders, this resource equips users with the tools needed to understand programming concepts, optimize code, and solve complex problems. With a focus on practicality and real-world application, learners can delve into algorithmic learning, debugging techniques, and coding best practices with confidence. Whether you're looking to enhance your coding proficiency or seeking AI-driven assistance for your programming projects, "Mastering Coding with ChatGPT" is your ultimate companion on the journey to programming mastery. Get ready to unlock your coding potential and elevate your skills to new heights with this groundbreaking guide.
Download or read book IT Service Management Global Best Practices Volume 1 written by and published by Van Haren. This book was released on 2008-04-22 with total page 661 pages. Available in PDF, EPUB and Kindle. Book excerpt: A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.
Download or read book The Artist s Way written by Julia Cameron and published by Penguin. This book was released on 2002-03-04 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: "With its gentle affirmations, inspirational quotes, fill-in-the-blank lists and tasks — write yourself a thank-you letter, describe yourself at 80, for example — The Artist’s Way proposes an egalitarian view of creativity: Everyone’s got it."—The New York Times "Morning Pages have become a household name, a shorthand for unlocking your creative potential"—Vogue Over four million copies sold! Since its first publication, The Artist's Way phenomena has inspired the genius of Elizabeth Gilbert and millions of readers to embark on a creative journey and find a deeper connection to process and purpose. Julia Cameron's novel approach guides readers in uncovering problems areas and pressure points that may be restricting their creative flow and offers techniques to free up any areas where they might be stuck, opening up opportunities for self-growth and self-discovery. The program begins with Cameron’s most vital tools for creative recovery – The Morning Pages, a daily writing ritual of three pages of stream-of-conscious, and The Artist Date, a dedicated block of time to nurture your inner artist. From there, she shares hundreds of exercises, activities, and prompts to help readers thoroughly explore each chapter. She also offers guidance on starting a “Creative Cluster” of fellow artists who will support you in your creative endeavors. A revolutionary program for personal renewal, The Artist's Way will help get you back on track, rediscover your passions, and take the steps you need to change your life.
Download or read book The Ultimate I Ching written by Antony Cummins and published by Watkins Media Limited. This book was released on 2023-02-14 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: All you need to know to start working with the I-Ching straightaway. Uniquely accessible, with simple step-by-step lessons and striking red-and-black graphics. Pick up The Ultimate I-Ching and you will be able to start working with the hexagrams straightaway, guided by the easy-to-follow bite-size teachings, unique explanatory graphics and clear, non-mystical hexagram readings. This is the only book to compare and contrast the different theories and traditions and dig down to the essence of this incredibly profound and ancient Chinese divinatory practice so that anyone can use it to receive advice from the universe. Learn: * how to cast a reading with coins or with stalks * how to interpret each of the 64 hexagrams, drawing in wisdom from a huge range of scholarly sources * how to use the readings as a practical life guide * all about the I-Ching – from its history to its theory to its practice. There are many huge volumes of I-Ching theory, but all you need to know is contained in The Ultimate I-Ching. It is written in the spirit of Confucius, who said that the I-Ching – the Book of Changes – is a book that should be carried with you everywhere, because life itself is full of changes.
Download or read book FSA Algebra I for Beginners written by Reza Nazari and published by Effortless Marh. This book was released on with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Ultimate Guide to Mastering FSA Algebra I The Only Book You Will Ever Need to Ace the Florida Standards Assessments (FSA) Algebra I Test! The FSA Algebra I exam is a crucial assessment that plays a significant role in determining if students will graduate from high school. Our all-inclusive guide aims to equip you with the necessary skills and knowledge to excel on this high-stakes test and secure your diploma. Key Topics Explored FSA Algebra I for Beginners Success delves into all the vital subjects required for the FSA Algebra I Test, including: Linear equations and their graphical representations Quadratic equations and their respective functions Systems of equations and their solutions Exponential functions Essential statistical concepts and methods Engaging Practice Problems To reinforce your understanding of each concept, the guide features numerous practice problems throughout. These problems are devised to be challenging yet achievable, giving you the confidence that you're well-prepared for the actual test. Authentic Full-Length Practice Tests Included in the guide are two full-length practice exams that provide a realistic evaluation of your progress and help you pinpoint any areas that may require further practice. Straightforward and Easy-to-Understand Language The guide is composed in a clear and concise manner that is easily comprehensible. Regardless of your mathematical expertise, you can effortlessly follow the instructions and solve the problems presented. Ideal for All Skill Levels Whether you're a high school student grappling with algebraic concepts or an adult learner seeking to brush up on your skills, this guide is tailored to meet your needs. It is designed to be accessible and covers all the crucial topics you must understand. The Singular Resource for FSA Algebra I Success FSA Algebra I for Beginners is the only resource you'll need to triumph in the FSA Algebra I Test. With its exhaustive content coverage and easy-to-grasp material, this guide will enable you to conquer algebra and excel on the exam. Order Your Copy Today Purchase your copy of FSA Algebra I for Beginners today and begin your journey toward test preparedness. With this guide in hand, you'll be well-equipped to pass the test and attain your diploma.
Download or read book ASTB Math for Beginners written by Reza Nazari and published by Effortless Math Education www.EffortlessMath.com. This book was released on 2020-07-11 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: ASTB Math test takers' #1 Choice! Recommended by Test Prep Experts! Get ready to succeed on the ASTB no matter your current understanding of math! The perfect guide for students of every level, ASTB Math for Beginners will help you incorporate the most effective methods and all the right strategies to get ready for your ASTB Math test! This up-to-date guide reflects the 2023 test guidelines and will set you on the right track to hone your math skills, overcome exam anxiety, and boost your confidence. Are you ready to ace the ASTB Math test? ASTB Math for Beginners creates confident, knowledgeable students that have all the skills they need to succeed on the ASTB. It builds a solid foundation of mathematical concepts through easy-to-understand lessons and basic study guides. Not only does this all-inclusive workbook offer everything you will ever need to conquer the ASTB Math test, but it also contains two full-length and realistic ASTB Math tests that reflect the format and question types on the ASTB to help you check your exam-readiness and identify where you need more practice. With this book, students will learn math through structured lessons, complete with a study guide for each segment to help understand and retain concepts after the lesson is complete. It includes everything from: Content 100% aligned with the 2023 ASTB test Written by ASTB Math tutors and test experts Complete coverage of all ASTB Math concepts and topics on the 2023 ASTB test Step-by-step guide for all ASTB Math topics Over 500 additional ASTB math practice questions in both multiple-choice and grid-in formats with answers grouped by topic (so you can focus on your weak areas) Abundant Math skills building exercises to help test-takers approach unfamiliar question types 2 full-length practice tests (featuring new question types) with detailed answers And much more! With this self-study guide, you won’t need a math tutor to pave your path to success. ASTB Math for Beginners is the only book you’ll ever need to master ASTB Math concepts and ace the ASTB Math test! Ideal for self-study and classroom usage! Visit www.EffortlessMath.com for Online Math Practice
Download or read book NDSA Algebra I for Beginners written by Reza Nazari and published by Effortless Math. This book was released on with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Ultimate Guide to Mastering NDSA Algebra I The Only Book You Will Ever Need to Ace the North Dakota Algebra I Test! NDSA Algebra I for Beginners offers a thorough and targeted approach to mastering Algebra I concepts, tailored for high school students, adult learners, and anyone seeking to enhance their algebra skills. This all-inclusive resource simplifies the learning process by presenting NDSA Algebra I's core concepts in an accessible manner, covering crucial topics such as linear equations and quadratic functions. Unlock the fundamentals of Algebra I with: • In-depth coverage of Algebra I topics • Clear, step-by-step explanations of complex concepts • Numerous examples and practice problems to reinforce learning Key features of NDSA Algebra I for Beginners include: • Authored by an experienced NDSA Math teacher and test prep expert • Precisely aligned with Algebra I courses and NDSA Algebra I Test requirements • Engaging writing style for better understanding and retention of material This invaluable guide is ideal for those who are: • Struggling with algebra and seeking clear explanations • Aiming to enhance their skills and comprehension of Algebra I concepts • In search of a comprehensive self-study resource • Teachers or tutors seeking a supportive classroom material Get ready to excel in the NDSA Algebra I Test with this ultimate preparation book and establish a strong foundation in algebra and basic math that will benefit you for years to come.
Download or read book The Complete Step by Step Guide to Designing and Teaching Online Courses written by Joan Thormann and published by Teachers College Press. This book was released on 2015-04-26 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this valuable resource, experts share deep knowledge including practical “how-to” and preventive trouble-shooting tips. Instructors will learn about course design and development, instructional methods for online teaching, and student engagement and community building techniques. The book contains successful teaching strategies, guidance for facilitating interactions and responding to diversity, and assessments, as well as future directions for online learning. With many field-tested examples and practice assignments, and with voices from students, teachers, and experts, this book arms instructors and administrators with the tools they need to teach effective and empowering online courses. This one-stop resource addresses all of the core elements of online teaching in terms that are universally applicable to any content area and at any instructional level. “A rare book in education: one that is not only highly useful but also intellectually coherent and based on robusta>, transferable principles of learning and teaching. All educators—in online environments and in brick-and-mortar schools—will find this an invaluable resource.” —From the Foreword by Grant Wiggins “We now know we can get increased participation with online tools to make thinking more visible and switch the traditional delivery of instruction to personalize learning. While it is inevitable that online learning will become an important skill for everyone, the ideas, concepts, strategies, design elements, and tools in the book by Thormann and Zimmerman can also be applied to blended learning.” —Alan November, Senior Partner and Founder, November Learning “The authors of this book have created an excellent resource for anyone interested in becoming an online instructor or improving his or her skills in online teaching. The authors share a wealth of step-by-step activities, examples of assignments and teaching strategies that will guide both novice and experienced teachers as they expand their skills into the online realm. Even as a ‘veteran’ online instructor the book provided me with new ideas to try in my next online class.” —Sam Gladstein, Coordinator, Edmonds eLearning Program at Edmonds School District, WA “Cheers to Thormann and Zimmerman for providing a must-read for online teaching. This clear and practical guide takes the instructor from design to implementation of online courses. The authors remove the anxiety about online teaching for those thinking about on-screen instruction, and provide new thinking and examples for those already immersed in it. It is a great guide for those entering the field and a superb resource for those actively engaged in it.” —Anthony J. Bent, Chairman, Global Studies-21st Century Skills Committee of the Massachusetts Association of School Superintendents Book Features: The building blocks necessary to create a successful online course. The know-how of long-time online instructors. Models for Skype conferencing with groups of students. Templates for course building, including sample assignments, activities, assessments, and emails. Detailed treatment of diversity in the online environment Joan Thormann is professor in the division of Technology in Education at Lesley University, Cambridge, Massachusetts. She edits a column on technology and special needs for Learning and Leading with Technology. Isa Kaftal Zimmerman is the principal of IKZ Advisors in Boston, Massachusetts, an educational consulting firm serving educators and stakeholders in the Science, Technology, Engineering, and Mathematics (STEM) fields.
Download or read book Improving Outcomes with Clinical Decision Support written by Jerome. A Osheroff and published by CRC Press. This book was released on 2012-02-17 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the 2012 HIMSS Book of the Year Award! Co-published by HIMSS, the Scottsdale Institute, AMIA, AMDIS and SHM, this second edition of the authoritative guide to CDS implementation has been substantially enhanced with expanded and updated guidance on using CDS interventions to improve care delivery and outcomes. This edition has been reorganized into parts that help readers set up (or refine) a successful CDS program in a hospital, health system or physician practice; and configure and launch specific CDS interventions. Two detailed case studies illustrate how a "real-life" CDS program and specific CDS interventions might evolve in a hypothetical community hospital and small physician practice. This updated edition includes enhanced worksheets--with sample data--that help readers to document and use information needed for their CDS program and interventions. Sections in each chapter present considerations for health IT software suppliers to effectively support their CDS implementer clients.
Download or read book STAAR Grade 8 Math for Beginners written by Reza Nazari and published by Effortless Math. This book was released on 2022-01-10 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Perfect STAAR Grade 8 Math Prep Book! Preparing for your STAAR Grade 8 Math test? Are you looking for the best book to help you succeed on test day? Don't worry, STAAR Grade 8 Math for Beginners has got your back! STAAR Grade 8 Math for Beginners, which covers every STAAR Math topic and reflects the 2023 exam guidelines, is a comprehensive study guide to help test takers attain outstanding results. This comprehensive study guide was specifically designed to aid students in enhancing their math abilities, ease anxieties about the exam and boost confidence. You stand a better chance to ace STAAR Math Assessment. There are many reasons why more and more Math teachers and students turn to this complete STAAR Math test prep: - The content is 100% aligned with the 2023 STAAR Test - There are targeted review sections for every topic you need to know on the new exam. This way you will focus only on what you must study! - You also get a step by step guide, there's no escaping that one. - There are 2 full-length practice tests (featuring new question types) with detailed answers - And much more! STAAR Grade 8 Math for Beginners is a guide for students who are looking to succeed on the math section of the STAAR exam, or those hoping to improve their skills and test scores. You will need everything to succeed on all aspects of math content, with enough information and practice questions that your time doesn't get wasted! Start studying today! Ideal for self-study and classroom usage!
Download or read book Digital Libraries and Institutional Repositories Breakthroughs in Research and Practice written by Management Association, Information Resources and published by IGI Global. This book was released on 2020-03-06 with total page 579 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technology has revolutionized the ways in which libraries store, share, and access information, as well as librarian roles as knowledge managers. As digital resources and tools continue to advance, so too do the opportunities for libraries to become more efficient and house more information. Effective administration of libraries is a crucial part of delivering library services to patrons and ensuring that information resources are disseminated efficiently. Digital Libraries and Institutional Repositories: Breakthroughs in Research and Practice addresses new methods, practices, concepts, and techniques, as well as contemporary challenges and issues for libraries and university repositories that can be accessed electronically. It also addresses the problems of usability and search optimization in digital libraries. Highlighting a range of topics such as content management, resource sharing, and library technologies, this publication is an ideal reference source for librarians, IT technicians, academicians, researchers, and students in fields that include library science, knowledge management, and information retrieval.
