Download or read book Practical Customer Success Management written by Rick Adams and published by CRC Press. This book was released on 2019-06-14 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book contains so much common sense that my neck was getting tired from nodding my head in agreement so often." Peter Armaly, Senior Director Customer Success, Oracle "...a comprehensive review of the Customer Success role and responsibilities..." Anne Marie Ponder, Senior Manager, IT Infrastructure, Astellas Pharma US "...a must read playbook for all business leaders and customer success-focused professionals." Jason Noble, Global Customer Success and SaaS Leader "I wish a book like this existed when I started in Customer Success!" Cyn Taylor, Enterprise Customer Success Manager, LogicMonitor "...provides all the ingredients to create the right customer success strategy." Baptiste Debever, Head of Growth & Co Founder, Alkalab "...an invaluable resource for anyone with an interest in Customer Success." Adam Joseph, CEO, CSM insight "A structured and logical approach that will help new and experienced CSMs to bridge the gap between Customer Success theory and practical application." James Scott, General Partner, Success Hacker Customer success management is "the practice of helping customers to generate value from using our products" and it is a relatively new and fast-growing profession with many new CSMs coming into it from other customer-facing professions. Due to the speed with which the profession is undergoing change as it matures and expands, both new and existing CSMs need to keep abreast of customer success best practice. However there are relatively few books that provide much in the way of practical guidance for customer success practitioners and even less options for resources such as tools, templates and checklists that enable a consistently high quality approach whilst increasing the CSM’s productivity. Practical Customer Success Management is a practical guide book and comprehensive training manual for CSMs that provides a simple to follow, best practice framework that lays out the core steps at every stage of the customer journey to business outcome success. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed guidance for successfully completing those activities. The book also includes a suite of tools and templates that enable rapid completion of tasks whilst ensuring consistency of approach both across multiple customer engagements and by multiple CSMs within a team.

Download or read book Performance Based Project Management written by Glen Alleman and published by AMACOM. This book was released on 2014-02-13 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Even the most experienced project managers aren’t immune to the more common and destructive reasons for project collapses. Poor time and budget performance, failure to deal with complexity, uncontrolled changes in scope . . . they can catch anyone off guard. Performance-Based Project Management can help radically improve your project’s success rate, despite these and other obstacles that will try to take it down. Readers will discover how they can increase the probability of project success, detailing a step-by-step plan for avoiding surprises, forecasting performance, identifying risk, and taking corrective action to keep a project a success. Project leaders wishing to stand out among their peers who are continually hampered by these unexpected failures will learn how to:• Assess the business capabilities needed for a project• Plan and schedule the work• Determine the resources required to complete on time and on budget• Identify and manage risks to success• Measure performance in units meaningful to decision makersBy connecting mission strategy with project execution, this invaluable resource for project managers in every industry will help bring projects to successful, career-enhancing completion.

Download or read book From Catastrophe to Recovery written by Charles C. Krueger and published by . This book was released on 2019 with total page 586 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Customer Success written by Nick Mehta and published by John Wiley & Sons. This book was released on 2016-02-29 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.

Download or read book Attention Management written by Maura Thomas and published by Sourcebooks, Inc.. This book was released on 2019-09-09 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tired of feeling overwhelmed and scattered? Do you wish you could maximize your productivity and achieve success effortlessly? In Attention Management, productivity expert Maura Thomas unveils the ultimate guide to increasing your focus and harnessing your attention for peak performance. In this game-changing book, Thomas shares her practical mindfulness techniques to help you regain control over your attention and optimize your productivity. With a clear and systematic approach, she empowers you to effectively prioritize tasks, eliminate distractions, and enhance your ability to concentrate on what truly matters. Whether you're a student, professional, or entrepreneur, this book will equip you with the tools and knowledge to: Conquer information overload and regain mental clarity Cultivate laser-like focus amidst digital distractions Overcome procrastination and stay motivated Reduce stress and increase overall well-being Cultivate a healthy work-life balance Boost creativity and unlock your full potential A must-read business book for anyone seeking to transform their productivity and achieve lasting success!

Download or read book Management Mess to Leadership Success written by Scott Miller and published by . This book was released on 2023-09-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Waste Management written by Timothy C. Jacobson and published by Regnery Publishing. This book was released on 1993 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In the beginning we knew them as scavengers. Then as garbagemen. Then solid waste haulers. Then the dispensers of sophisticated environmental services. The changing language charts the evolution of a huge industry. No company better represents this industry than Waste Management, today the largest and most successful provider of environmental management services in the world." "The range of capabilities that Waste Management's family of companies offers today represents a wish-list of services for the environmentally awakened end of the twentieth century. It includes collecting, disposing, and reusing solid waste in sanitary landfills, incinerators, and through recycling; managing all forms of hazardous wastes through treatment, incineration, and recovery processes; remedying chemical waste pollution; managing medical waste; transporting and securing disposal of low-level nuclear wastes; generating a scarce commodity, energy (chiefly electricity), from an abundant one, garbage, in waste-to-energy incinerators and through methane gas recovery from landfills; and programs to encourage waste-reduction and recycling-the greatest of all environmental crusades." "A list of the company's accomplishments abounds with superlatives which are important less as a boast than as an indicator of scale. Waste Management is the nations largest handler of solid and chemical waste; the largest asbestos-abatement company; the largest private waste-water treatment company; the largest low-level radioactive waste management company; the largest wastereduction consultancy; the third largest engineering firm; and one of the largest managers of medical waste. The company is the largest buyer of trucks and containers, whose burgundy color is recognized in cities and towns everywhere." "What we once viewed merely as a problem of sanitation of conservation, we embrace today under the banner of environmentalism. To some, who have appropriated the word "green" for their cause, environmentalism has become a fierce ideology. To others, like Dean Buntrock, founder and chairman of Waste Management, Inc., it has become an opportunity to provide a vital service and build one of the world's most successful companies in the process. As our cultural attitudes have shifted and as the regulations regarding waste have multiplied, markets have been created and sustained. For those with the right combination of foresight and know-how, the opportunities have been enormous." "Waste Management explains how Waste Management, Inc. shaped and was shaped by those opportunities. It describes how, in the last twenty years, one of America's great companies has embraced change and created wealth as it grew."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved

Download or read book Security Management written by Dennis Dalton and published by Butterworth-Heinemann. This book was released on 1995-01-02 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Security personnel are being asked to justify their existence in a corporate environment. They must prove their worth in dollars and cents by showing the return on investing in loss prevention. This means security departments are being forced to contribute more to the business as a whole. This book will show security managers and personnel how to go about this, and how to achieve quality in their departments. Suggests security should be a valued resource within the corporation that can contribute to bottom line performance. Teaches security managers to approach their jobs as 'business managers who specialize in security'. Written by Security Magazine's 1987 Executive Achievement Award recipient.

Download or read book Time Management The Brian Tracy Success Library written by Brian Tracy and published by AMACOM. This book was released on 2014-01-20 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: It’s a simple equation: the better you use your time, the more you will accomplish and the greater you will succeed. Imagine what you could accomplish with two more productive hours every single day. In this indispensable, pocket-sized guide, business author and success expert Brian Tracy reveals 21 proven time management techniques you can use immediately to gain two or more productive hours every day. Tracy also identifies and shares the strategies he’s learned himself has identified as the most effective for readers having trouble fitting everything the day brings them inside a 24-hour window. In Time Management, you will learn how to: Handle endless interruptions, meetings, emails, and phone calls Identify your key result areas Allocate enough time for top priority responsibilities Batch similar tasks to preserve focus and make the most of each minute Overcome procrastination Determine what to delegate and what to eliminate Utilize Program Evaluation and Review Techniques to work backward from the future, and more! Filled with Tracy's trademark wisdom, Time Management is an invaluable, time-creating resource that will help you get more done in less time and with much less stress.

Download or read book Sales Management Success written by Warren Kurzrock and published by John Wiley & Sons. This book was released on 2019-10-15 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most up-to-date and proven strategies from the CEO of Porter Henry & Co., written exclusively for sales managers Sales Management Success: Optimizing Performance to Build a Powerful Sales Team contains a leading-edge training program that is filled with state-of-the-art approaches specifically designed for sales managers. Drawing on the author’s experience as the CEO of Porter Henry & Co. (the oldest sales-force training company in the world), Warren Kurzrock details the 8 most critical abilities and strategies in the sales manager's job. The Porter Henry process has proven to routinely help teams and individuals multiply their bottom-line results. While all major companies provide basic orientations for new sales managers, these sessions are usually focused on policy, procedure, product, and marketing information. Most companies spend huge amounts of money on sales training new employees but do little for sales manager development. Written for sales executives in an appealing, upbeat tone, the book is well-grounded in research and real-world experience, as well as proven ideas and tools. The 8 strategies are supported with illustrative examples and quotes from successful sales executives. This must-have book: Contains the most up-to-date strategies for sales executives Offers compelling real-world examples Includes the ideas and tools that can be put into action immediately Draws on the experience of the CEO of Porter Henry & Co. Reinforces the immediate application and learning with assessments, exercises, professional toolbox Sales Management Success: Optimizing Performance to Build a Powerful Sales Team offers a well-organized, real-world process for today's sales leader to meet the challenge of a most challenging, chaotic job.

Download or read book Successful Project Management written by Trevor L Young and published by Kogan Page Publishers. This book was released on 2013-03-03 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successful Project Management, 4th edition, is an essential guide for anyone who wants to improve the success rate of their projects. It will help managers to maintain a balance between the demands of the customer, the project, the team and the organization. Covering the more technical aspects of a project from start to completion it contains practised and tested techniques, covering project conception and start-up, how to manage stake holders, effective risk management, project planning and launch and execution. Also including a brand new glossary of key terms, it provides help with evaluating your project as well as practical checklists and templates to ensure success for any ambitious project manager.

Download or read book Measures of Success written by Richard Margoluis and published by . This book was released on 1998 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measures of Success is a practical, hands-on guide to designing, managing, and measuring the impacts of community-oriented conservation and development projects.

Download or read book Practical Customer Success Management written by Rick Adams and published by CRC Press. This book was released on 2019-06-14 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book contains so much common sense that my neck was getting tired from nodding my head in agreement so often." Peter Armaly, Senior Director Customer Success, Oracle "...a comprehensive review of the Customer Success role and responsibilities..." Anne Marie Ponder, Senior Manager, IT Infrastructure, Astellas Pharma US "...a must read playbook for all business leaders and customer success-focused professionals." Jason Noble, Global Customer Success and SaaS Leader "I wish a book like this existed when I started in Customer Success!" Cyn Taylor, Enterprise Customer Success Manager, LogicMonitor "...provides all the ingredients to create the right customer success strategy." Baptiste Debever, Head of Growth & Co Founder, Alkalab "...an invaluable resource for anyone with an interest in Customer Success." Adam Joseph, CEO, CSM insight "A structured and logical approach that will help new and experienced CSMs to bridge the gap between Customer Success theory and practical application." James Scott, General Partner, Success Hacker Customer success management is "the practice of helping customers to generate value from using our products" and it is a relatively new and fast-growing profession with many new CSMs coming into it from other customer-facing professions. Due to the speed with which the profession is undergoing change as it matures and expands, both new and existing CSMs need to keep abreast of customer success best practice. However there are relatively few books that provide much in the way of practical guidance for customer success practitioners and even less options for resources such as tools, templates and checklists that enable a consistently high quality approach whilst increasing the CSM’s productivity. Practical Customer Success Management is a practical guide book and comprehensive training manual for CSMs that provides a simple to follow, best practice framework that lays out the core steps at every stage of the customer journey to business outcome success. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed guidance for successfully completing those activities. The book also includes a suite of tools and templates that enable rapid completion of tasks whilst ensuring consistency of approach both across multiple customer engagements and by multiple CSMs within a team.

Download or read book City Management written by Orville W. Powell and published by . This book was released on 2002-05-01 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Religious thinkers have overlooked an important truth: God's act of creation is interpersonal and immediately causes only perfect creatures with perfect freedom to respond. Uniquely integrating and deepening what traditional theists have always believed, the author relates the untold story of freedom in creation. Particular attention is given to the unconscious dimension of the mind and to its roots in the spiritual. The book highlights the infinite freedom of God and the perfect finite freedom of all persons within the Creator's activity. Awakening to God's gift of two different, but intimately related creations...absolute (out of nothing) and redemptive (out of something)...twenty-first century believers are offered a momentous opportunity for humility and joy. Readers are given a whole new vista for understanding suffering and love.

Download or read book Customer Expectation Management written by Terry Schurter and published by . This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Soccer Thinking for Management Success written by Peter Loge and published by John Hunt Publishing. This book was released on 2018-07-27 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: The modern world is networked and always working. Organizations no longer have the luxury of time. Expertise is no longer confined to a couple of smart guys in corner offices, reviewing information to which only they have access and issuing instructions through layers of middle-men to nine-to-fivers who carry out the dictates and feed paper back up the chain, awaiting the next set of instructions. Today’s successful organization is decentralized and never stops moving. In fact, organizational success is a lot like soccer. Every player is both a specialist and generalist. Responsibility on the field is distributed, and everyone on the team works for everyone else. Communication among players is constant. Soccer is 90 minutes of systems thinking in action. Soccer Thinking for Management Success is by a soccer fan and player who has spent a career building and running teams and organizations. He draws on insights from leaders, known and not-so-well-known who use soccer thinking to succeed. This is not just another book on how to be a great leader by a famous person. This is a management and leadership book by, and for, the rest of us.

Download or read book Risk Management for Success written by Norman Marks and published by . This book was released on 2020-10-15 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traditional risk management programs focus on managing and mitigating harms - in other words, on avoiding failure. But survey after survey tell us this approach is not convincing executives and boards that risk management is helping them achieve their objectives. They see it as a compliance exercise: something they have to do rather than want to do. Norman Marks draws on his personal experience as an executive and builds on the thinking in his previous books, including World-Class Risk Management, Risk Management in Plain English, and Making Business Sense of Technology Risk, to explain how risk management should instead focus on achieving success. This book discusses how a consideration of what might happen can enable informed and intelligent decisions from the setting of objectives and corporate strategies through the daily execution of the business. Those decisions enable the appropriate taking of risk so that the organization has an acceptable likelihood of achieving its objectives. An assessment of risk management is recommended by a majority of corporate governance codes around the globe and required by the Standards of the Institute of Internal Auditors. The book includes a comprehensive maturity model that details the attributes of the highest level of maturity envisaged in this book, as well as management surveys that can be tailored for your organization. They can be used as the basis for an assessment by management, the risk officer, or the internal audit team.