Download or read book Service Management written by Richard Normann and published by . This book was released on 1991-05-03 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery system, image, and culture. Growth strategies and the nature of innovation are analyzed and amply illustrated. The role and principles of good leadership in service organizations form a crucial area of discourse. Topics such as the use of image and culture as management instruments, effective and persuasive communications, and ``high social technology'' are also explored.

Download or read book Service Leadership written by Svafa Gronfeldt and published by SAGE. This book was released on 2005-11-30 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome. Key Features: Shares insight from CEO′s on how service leaders think, strategize, and apply tools of the trade to achieve their objectives Relates chapter content to real world challenges faced by corporations Includes a discussion on both quantitative and qualitative methods in a service context Conceptualizes the new paradigm of service leadership and the development of a multi-disciplinary approach to the topic Provides an Instructor′s Manual on CD containing an outline of the text with teaching points, PowerPoint slides for every chapter, a test bank, answers to end-of-chapter questions, and sample syllabi Service Leadership: The Quest for Competitive Advantage provides an accessible application of theory suitable for upper level undergraduate and graduate courses in Service Management, Service Marketing, Customer Service, Human Resource Management, and Leadership.

Download or read book Leadership in Christian Perspective written by Justin A. Irving and published by Baker Academic. This book was released on 2019-06-18 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book brings the best of leadership theory and research together with biblical reflection and examples of leadership in action to offer a practical guide to Christian leaders. Combining expertise in leadership studies and biblical studies, Justin Irving and Mark Strauss explore how leadership models have moved from autocratic and paternalistic leader-centered models toward an increased focus on followers. The authors show how contemporary theories such as transformational leadership, authentic leadership, and servant leadership take an important step toward prioritizing and empowering followers who work with leaders to accomplish organizational goals. Irving and Strauss organize their book around "nine empowering practices," making it accessible to students, church leaders, and business leaders. Integrating solid research in leadership studies with biblical and theological reflection on the leadership ideas that are most compatible with Christian faith, this book is an important resource for all Christian students of leadership.

Download or read book Competitive Strategy and Leadership written by William G. Forgang and published by Rowman & Littlefield. This book was released on 2001 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Comeptitive Strategy of a firm is the base of all decisions. It serves as a leadership guide for those who will govern their firm to greater prosperity. In this book, the inner workings of competitive strategy are explored. Using the Cycle of Success, a firm can develop management according to strategy. The convergence of competitive strategy, the expectations of targeted buyers, and the implementation of strategy allows for superior performance to become easily attainable.

Download or read book Strategic Leadership written by Sydney Finkelstein and published by Strategic Management. This book was released on 2009 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book integrates and assesses the vast and rapidly growing literature on strategic leadership, which is the study of top executives and their effects on organizations. The basic premise is that in order to understand why organizations do the things they do, or perform the way they do, we need to deeply comprehend the people at the top-- their experiences, abilities, values, social connections, aspirations, and other human features. The actions--or inactions--of a relatively small number of key people at the apex of an organization can dramatically affect organizational outcomes. The scope of strategic leadership includes individual executives, especially chief executive officers (CEOs), groups of executives (top management teams, or TMTs); and governing bodies (particularly boards of directors). Accordingly, the book addresses an array of topics regarding CEOs (e.g., values, personality, motives, demography, succession, and compensation); TMTs (including composition, processes, and dynamics); and boards of directors (why boards look and behave the way they do, and the consequences of board profiles and behaviors). Strategic Leadership synthesizes what is known about strategic leadership and indicates new research directions. The book is meant primarily for scholars who strive to assess and understand the phenomena of strategic leadership. It offers a considerable foundation on which professionals involved in executive search, compensation, appraisal and staffing, as well as board members who evaluate executive performance and potential, might build their tools and perspectives.

Download or read book Becoming a Strategic Leader written by Richard L. Hughes and published by John Wiley & Sons. This book was released on 2011-01-11 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today’s organizations face difficult challenges in order to remain competitive—the quickening pace of change, increasing uncertainty, growing ambiguity, and complexity. To meet these challenges, organizations must broaden the scope of leadership responsibility for strategic leadership and engage more people in the process of leadership. In Becoming a Strategic Leader Rich Hughes and Kate Beatty from the Center for Creative Leadership (CCL) offer executives and managers a handbook for implementing a strategic leadership process that reaches leaders at all levels of organizations. Based on CCL’s successful Developing the Strategic Leader Program, this book outlines the framework of strategic leadership and contains practical suggestions on how to develop the individual, team, and organizational skills needed for institutions to become more adaptable, flexible, and resilient. The authors also show how individual managers can exercise effective strategic leadership through their distinctive and systemic approach—thinking, acting, and influencing.

Download or read book Service Management written by Richard Normann and published by . This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Art of Strategic Leadership written by Steven J. Stowell and published by John Wiley & Sons. This book was released on 2016-02-16 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop the qualities of strategic leadership and become an active contributor to the short- and long-term success of your organization Today's organizations face two daunting challenges: 1. How to create new sources of competitive advantage to sustain long-term growth, and 2. How to engage leaders at every level of the organization so that they are more proactive and forward-looking in their area of responsibility. The Art of Strategic Leadership uses a unique approach to examine what it means to be a strategic leader. Instead of focusing on the skills, behaviors, and tools found in typical books on strategic leadership, the authors shed light on the attributes and qualities necessary to lead strategic change and help transform a business. Strategic leadership is what modern leadership is all about. Organizations expect leaders to anticipate and be proactive more than ever before. In this book, the authors draw on their vast experience working directly with leaders at all levels and use an intriguing narrative to explain this inside-out approach to understanding strategic leadership. The narrative follows the journey of how one manager discovered these critically important qualities. You will experience first-hand how these values and attributes manifest in the lives of realistic leaders; how they orchestrate long-term strategic change needed for the organization to compete and survive and actively shape the future while delivering short-term results. The Art of Strategic Leadership provides the content that will help you informally assess and reflect on your own strategic leadership qualities—those that are strengths and those that indicate areas you need to develop. It will guide you as you incorporate these values and qualities into your own leadership style and become a more effective catalyst for change. This book will help you in the following ways: Develop a more proactive, forward-thinking approach to leadership Approach strategy from both short- and long-term perspectives Adopt the core values and principles of a strategic leader Model the qualities exhibited by powerful leaders Strategic leaders serve as powerful examples to others in the organization. Their qualities and traits spread rapidly to those around them, empowering people at every level to take a more active role in meeting the demands of the future. The Art of Strategic Leadership will help you deepen and broaden your understanding of the core qualities of strategic leadership, leaving you better equipped to lead yourself and your team to a better place and create greater value for customers, owners, and employees.

Download or read book Strategy Driven Leadership written by Michael A. Couch and published by CRC Press. This book was released on 2019-10-14 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: It’s estimated that U.S. companies spend over $14 billion annually on leadership development --Match that number to the abundant and growing research that finds most leadership development to be ineffective, and the conclusion is a phenomenal amount of waste. The remedy for this situation is to have business strategy drive leadership development instead of creating programs that match a one-size-fits-all approach to leadership. This book's approach, called Strategy-Driven Leadership Development (SDLD), puts business strategy first. It maintains an emphasis on building leadership programs around what it will take to make the business successful as opposed to implementing a program in the hopes that it will benefit the strategy. The result is a differentiated and targeted approach called Intentional Leadership Development, which provides the structure for transforming how leadership development is undertaken. At the heart of this book, however, is the explanation of how small, incremental changes in action and perspective create meaningful changes in the way leadership is developed. The focus is on the leadership behaviors associated with success for any company. Some companies may need leaders with better financial acumen while others may require better teamwork for success. These skills are learnable and when the energy of an organization is behind it, then leadership development can be transformational. The authors method "retools" prior leadership efforts – the emphasis is not on previous failures and restarting with new programs. There are many effective ideas and actions that are currently embedded in leadership programs, but they miss the critical element of tying their efforts to the business strategy. Strategy-Driven Leadership changes the way organizations think about and drive their leadership talent initiatives among their current and upcoming leaders. The book is filled with research, science-based information, case studies, and practical hands-on tools on why and how this Strategy-Driven Leadership Development model will transform company leadership approaches.

Download or read book Talent Strategies and Leadership Development of the Public Sector written by Celia Lee and published by Routledge. This book was released on 2021-06-06 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: To stay ahead of the competition, the public sector has to ensure an effective talent management strategy to attract, develop and retain talents. Effective talent management is about aligning the organisation’s approach to talent with the strategic aims and purpose of the organisation. This book adopts a comparative country analysis, which takes into account the institutional emphasis, organisational configuration and unique characteristics of the public sector. Against the backdrop of three major stages of administrative development, i.e., the colonial, postcolonial and modern periods, this book unpacks how the talent schemes have been shaped by the reforms, experiences, cross-country knowledge transfers and evolved over time responding to globalisation and digitalisation in Southeast Asia. This book will be of great interest to scholars and public managers working on public administration and civil service reforms in Asia towards developing a contextualised understanding of talent management and leadership development in the region.

Download or read book Strategic Leadership written by John Adair and published by Kogan Page Publishers. This book was released on 2010-10-03 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: A strategic leader is essentially the leader of any organization and someone who has to steer the company in times of change, whilst motivating and inspiring their team. Strategic Leadership from the renowned leadership expert John Adair encourages leaders to focus on tomorrow rather than yesterday. It explores the nature and origin of strategic leadership, transferable skills and the art of inspiring others. It then describes the role itself and broad functions of that role such as building and maintaining a team, achieving a common task and motivating and developing the individual. It moves on to assess the skills you need to be effective, and the seven generic functions that make up the role of strategic leader which include providing direction, strategic thinking and planning, building partnerships and developing tomorrow's leaders. Full of checklists, summaries and historical examples, Strategic Leadership will encourage you to ask the right questions whilst defining the role and skills of a strategic leader.

Download or read book Strategy and Leadership as Service written by Sara Daw and published by . This book was released on 2024 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Strategy and Leadership as Service isn't just a nice idea; it is a practical, alternative vision of the future of work for senior executives that is starting to gain significant interest and is being adopted by businesses globally. Disrupting and challenging the traditional full-time employment model, the Strategy and Leadership as Service framework provides businesses with access to the complete range of functional, emotional, and collective intelligence at the C-Suite level by moving their positions from the "pay-roll" to an "access-role." Many entrepreneurial and growing businesses don't need, don't want, and can't afford full-time C-suite executives. For larger organisations, it is becoming harder to find the skills and knowledge required to fulfil all the obligations of a functional C-suite with a fixed group of individuals. By moving to the Strategy and Leadership as Service framework, the outcomes are better for all stakeholders: more engagement, access to the right skillsets and mindsets at the right time and in the right quantity to match the changing business agenda, more flexibility for senior leaders, and strengthened risk management. Through presenting a working business model, and real-world case studies throughout, this book provides executives and leaders with a complete understanding of this ground-breaking approach and its key benefits, the theory upon which it is based, its essential ingredients, the mindset change required and, most importantly, how to apply it in practice. The book provides business leaders, C-suite portfolio executives, human resource professionals, strategy consultants, leadership coaches, organisational development consultants, recruiters, professional service firms, academics, and forward-thinking business students with a radical new view of how the access economy can be applied to business strategy and leadership for more sustainable futures"--

Download or read book Strategic Leadership and Strategic Management written by Shand Stringham and published by iUniverse. This book was released on 2012-12 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leaders and managers face tremendous pressure to keep their organizations moving forward successfully. It can seem like an impossible task amid economic uncertainty and hyper-competition. The roles of leader and manager tug us in opposite directions: managers seek stability and predictability, and leaders usually opt for turbulence and change. With so many companies asking their best employees to be both leaders and managers, it's no wonder that so much of the business world is dysfunctional. This guidebook explains how leader-managers work-and how to succeed in both roles. You can learn how to - leverage competing requirements for leading and managing change; - formulate effective operational and developmental strategies; - make decisions that address complex challenges and opportunities; and - help people through the anxiety and trauma of change. Whether you are a student seeking to understand the workplace, an employee rising up the ranks or an active leader or manager, Strategic Leadership and Strategic Management provides you with tools and knowledge to help your organization succeed.

Download or read book Strategic Leadership in the Public Sector written by Paul Joyce and published by Taylor & Francis. This book was released on 2016-09-01 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: In good times and bad, in the different situations of renewal, crisis, and chronic resource constraints, the strategic leadership of public services is crucial. Good leaders are essential in helping the public sector to adapt and solve ‘wicked’ problems, and they are also integral to the reform and modernization of public governance. This new edition of Strategic Leadership in the Public Sector continues to provide insights into useful approaches and techniques for strategic leaders, looking at: what is expected of leaders competency frameworks leadership theories techniques and processes of strategic leadership leading strategic change the strategic state emerging leadership challenges. Replete with real-world case studies and examples, and including new material from the USA, Canada, Australia, Europe and India, plus an appendix with practical worksheets, the book gives students a truly international outlook on the subject and offers a clear understanding of the significance of leadership, strategic management and public services reform. This textbook represents essential reading for postgraduate students on public management degrees and aspiring or current public managers.

Download or read book Strategic Leadership Across Cultures written by Robert J. House and published by SAGE Publications. This book was released on 2013-08-07 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Leadership Across Cultures: The GLOBE Study of CEO Leadership Behavior and Effectiveness in 24 Countries received the 2015 University of San Diego and International Leadership Association (ILA) leadership book award for "Scholarly Rigor and Critical Thought." Unique in its focus, methodology, and impact, Strategic Leadership Across Cultures: The GLOBE Study of CEO Leadership Behavior and Effectiveness in 24 Countries is a must-have for those studying or practicing in the fields of global leadership, cross-cultural leadership, and organization studies. Reporting on research obtained during the third phase of the ten-year GLOBE project, the book examines strategic leadership effectiveness for executive and top-level management based on data from more than 1,000 CEOs and over 6,000 top management team members in 24 countries. The authors offer a series of propositions about executive leadership based on the unified theory —developed after the publication of the first GLOBE book—and empirically test these propositions. They provide evidence that leadership matters, executive leadership matters greatly, and that societal cultures influence the kind of leadership that is expected and effective.

Download or read book Strategic Leadership written by Edward A. Merritt and published by . This book was released on 2008-07 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who should read this book? Leaders and aspiring leaders of organizations. Lead others more effectively by understanding essential concepts of strategic leadership. You will discover: Fundamental, effective elements of leadership Methods in helping others motivate themselves How a leader's values and behavior affect culture Realities of the leadership environment

Download or read book Strategic Leadership written by Victor C.X. Wang and published by IAP. This book was released on 2018-02-01 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic leadership is broadly defined as utilizing particular approaches in the management of employees. The main objective is productivity. It provides the vision and direction for the long term growth and success of an organization. It requires objectivity and potential to look at the broader picture. It is leaders’ responsibility to incorporate aspects of both the analytical and human dimensions to effectively drive the organizations forward. As an academic subject, it is taught in both education and business. Leaders and mangers have turned to strategic leadership to inspire and guide their visions, and to formulate the directions so essential for the long term growth and success of an organization or a country. Leaders need the skills and tools for strategy formulation and implementation in order to deal with change in our society. Managing change and ambiguity requires strategic leaders who not only provide a sense of direction, but who can also build ownership and alignment within their workgroups to implement change. The goal of strategic leadership is to drive innovation, and maximize team performance to enhance organizations’ long term growth and success in today’s complex world of fastpaced, dramatic change. Research on strategic leadership has been going on for decades. Textbooks on this subject are readily available. If we look deeper, we realize the vast majority of these books were written from a practitioner’s perspective. In other words, these books were not based on empirical research. Naturally, these existing books have failed to better serve the needs of today’s graduate students who should be equipped with empirical research on such an academic subject. This book will investigate emergent administrative techniques and business practices being used within educational establishments and corporate worlds. It will highlight empirical research and best practices within strategic leadership.