Download or read book Sorry Works written by Doug Wojcieszak and published by AuthorHouse. This book was released on 2007 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is, in part, adapted from speeches I have given to medical, insurance, and legal organizations across the United States and in Australia and Canada over the last two years. Liability exposure has been a major issue for healthcare and insurance professionals for a long time, and they are looking for new solutions to an old problem. More and more doctors, nurses, risk managers, hospital administrators, and insurance executives are turning to Sorry Works! for answers. I thought it was time to put Sorry Works! in a book that was concise and to the point. Along the way I met and had the pleasure of working with James Saxton and his team at the law firm of Stevens & Lee. It was fascinating to me how as lawyers and health law consultants they were spreading the same message. To make sure this message was well grounded in law and risk management principles, we collaborated, and this book is part of that partnership. This book adequately covers the topic of disclosure and apology but has intentionally been kept short so even the busiest professional could read it on a plane ride or over a weekend. Though Sorry Works! has its roots in medicine, it is my hope that this book finds a wider audience in corporations, the small business community, and other sectors of our society that are concerned about litigation. I also hope the book appears in college course syllabi so future doctors, lawyers, and business people can read, discuss, and debate it. Indeed, if Sorry Works! can work in medical malpractice (often thought to be one of the most contentious and expensive litigation arenas) imagine what it can do elsewhere! Moreover, though Sorry Works! is a process and program, it also a way oflife universal to all people. Indeed, Sorry Works! returns us to our parents' lessons about apology and fixing mistakes. People can actually live with mistakes, but they do not accept or tolerate cover-ups. Sorry Works! taps into this psyche and, in doing so, provides a simple yet devastatingly effective way to reduce litigation and associated expenses while improving outcomes and safety, which further decreases litigation exposure. The keys are honesty, candor, and a real commitment to fix problems when something goes wrong. All three elements must be present to prevent conflict, and Sorry Works! shows you how to do it.
Download or read book Sorry Works Up Book written by Doug Wojcieszak and published by AuthorHouse. This book was released on 2012 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Want to elevate your disclosure efforts UP from good to great? Achieve greatness with your disclosure program by learning from your colleagues around the country. This user friendly text is loaded with stories and questions about disclosure from healthcare, insurance, and legal professionals working to master disclosure. This is the essential reference tool for anyone developing and operating a disclosure program, including risk and claims managers, defense attorneys, CEOs, CMOs, nursing managers, physicians and nurses, clinical ethicists, and patient advocates."
Download or read book Praying with Jane Eyre written by Vanessa Zoltan and published by Penguin. This book was released on 2022-07-05 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: “In these soaring, open-hearted essays, Vanessa Zoltan writes with fierce brilliance about suffering, survival, and the kind of meaning in life that can withstand real scrutiny.”—John Green, bestselling author of The Fault in Our Stars and The Anthropocene Reviewed A deeply felt exploration of the ways our favorite books can shape and heal us, from the host of Harry Potter and the Sacred Text. Our favorite reads keep us company, give us hope, and help us find meaning in a chaotic world. In this fresh and relatable work, atheist chaplain Vanessa Zoltan blends memoir and personal growth as she grapples with the notions of family legacy and identity through the lens of her favorite novel, Jane Eyre. Informed by her training at the Harvard Divinity School and filtered through the pages of Jane Eyre as well as Little Women, Harry Potter, and The Great Gatsby, Zoltan explores topics ranging from the trauma she has inherited as the granddaughter of four Holocaust survivors to finding hope, meaning, and even magic in our deeply fractured times. Brimming with a love of classic literature and the tenderness of self-reflection, the book also reveals simple techniques for reading any work as a sacred text--from Virginia Woolf to Anne of Green Gables to baseball scorecards. Whether you're an avowed "Eyrehead" or a voracious reader and pop culture fan, this deeply felt and inspiring book will light the way to a more intimate appreciation for whatever books you love to read.
Download or read book The Power of Apology written by Beverly Engel and published by John Wiley & Sons. This book was released on 2002-08-05 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Fresh and useful . . . excellent practical advice . . . thorough and lucid . . . will be welcomed by many who have struggled to ask forgiveness and to forgive." -Publishers Weekly A finalist in the Books for a Better Life Awards competition! Discover the healing power of apology and put its magic to work in your life Do you have a difficult time apologizing or are you involved with someone who does? Do you tend to overapologize and appear weak in others' eyes? Do you want to reconcile with someone but feel they owe you an apology first? Do you need to apologize or make amends to someone but don't know how to go about it? In this inspiring book from internationally acclaimed therapist and self-improvement author Beverly Engel, you will learn why some people have difficulty apologizing while others tend to overapologize. You'll learn how to give a meaningful apology, how to ask for one, and how to receive one. From making amends with those you have hurt to dealing with someone who refuses to apologize to teaching children responsibility and empathy, this life-changing book shows you how to bring a healing new element of renewal into every relationship in your life. "Beverly Engel has eloquently explained the power of apology in a remarkably insightful and perceptive manner. No one has been better able to explain what an apology means and its role in reconciliation." -Rabbi Charles A. Klein, author of How to Forgive When You Can't Forget: Healing Our Personal Relationships "Readers of this wise and lucid guide to the neglected art of authentic apology will acquire a powerful tool to help repair relationships with others and with themselves." -Jeanne Safer, Ph.D., author of Forgiving and Not Forgiving: A New Approach to Resolving Intimate Betrayal "An engaging and in-depth book on a subject that has rarely been addressed so intelligently and thoroughly. Ms. Engel offers the reader specific suggestions that can help you improve all your relationships." -Steven Farmer, M.F.T., author of Adult Children of Abusive Parents
Download or read book Sorry Spock Emotions Drive Business written by Adam W. Morgan and published by Morgan James Publishing. This book was released on 2018-11-27 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sorry Spock, Emotions Drive Business presents scientific proof that creative advertising is better for the bottom line. Adam Morgan, a Senior Creative Director at Adobe, gives both creatives and marketers the ammo to prove the value of creativity to stakeholders. For decades, marketers have battled over the value of creative ideas. Some believe creativity adds more impact, others believe it’s just window dressing. With data-driven marketing, the divide is only increasing. Today, more than ever, creative professionals need a concrete answer to the question, “Do creative ideas work better?” Fortunately, science has finally caught up. There is an answer that isn’t based on subjective case studies. More than that, Adam shows how emotional ideas create experiences that are more effective and reveals why creativity is actually less risky for business. Sorry Spock, Emotions Drive Business shows readers how they can create the ideal experiences to improve their bottom line.
Download or read book The Apology Impulse written by Cary Cooper and published by Kogan Page Publishers. This book was released on 2019-10-03 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: WINNER: American Book Fest Best Book Award 2020 - Communications/Public Relations WINNER: NYC Big Book Award 2020 - Marketing and Public Relations Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret. We have become addicted to apologies but immune from saying sorry. In January 2018 there were 35 public apologies from high-profile organizations and individuals. That's more than one per day. Between them, in 2017, the likes of Facebook, Mercedes Benz and United Airlines issued over 2,000 words of apologies for their transgressions. Alarmingly, the word 'sorry' didn't appear once. This perfectly timed book examines the psychology, motivations and even the economic rationale of giving an apology in the age of outrage culture and on-demand contrition. It reveals the tricks and techniques we all use to evade, reframe and divert from what we did and demonstrates how professionals do it best. Providing lessons for businesses and organizations, you'll find out how to give meaningful apologies and know when to say sorry, or not say it at all. The Apology Impulse is the perfect playbook for anyone - from social media executive through to online influencers and CEOs - who apologise way too much and say sorry far too infrequently.
Download or read book You Will be Sorry written by Josh Schneider and published by Houghton Mifflin Harcourt. This book was released on 2007 with total page 37 pages. Available in PDF, EPUB and Kindle. Book excerpt: A talented young picture book creator makes his debut with this lighthearted cautionary tale about a common childhood impulse--hitting ones siblings. Full color.
Download or read book Sorry Works up Book written by Doug Wojcieszak and published by AuthorHouse. This book was released on 2012-10-22 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to elevate your disclosure efforts UP from good to great? Achieve greatness with your disclosure program by learning from your colleagues around the country. This user friendly text is loaded with stories and questions about disclosure from healthcare, insurance, and legal professionals working to master disclosure. This is the essential reference tool for anyone developing and operating a disclosure program, including risk and claims managers, defense attorneys, CEOs, CMOs, nursing managers, physicians and nurses, clinical ethicists, and patient advocates.
Download or read book The Works of Xenophon pt 1 The Memorabilia and Apology the Economist the Symposium and Hiero 1897 written by Xenophon and published by . This book was released on 1897 with total page 720 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Sorry Please Thank You written by Charles Yu and published by Pantheon. This book was released on 2012 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents a collection of stories featuring a retail employee who is confronted by a zombie, a computer warrior who leads his fighter band across a virtual landscape, and a company that outsources grief.
Download or read book Sorry Works 2 0 written by Doug Wojcieszak and published by Author House. This book was released on 2010-01-12 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Getting to Sorry written by Marjorie Ingall and published by Simon and Schuster. This book was released on 2023-01-10 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: “I’m sorry, but Sorry, Sorry, Sorry means that you no longer have an excuse for delivering anything other than a pitch-perfect apology. Ingall and McCarthy break down thorny questions…with grace and humor.” —Peggy Orenstein, bestselling author of Boys & Sex, Girls & Sex, and Cinderella Ate My Daughter It’s a truth universally acknowledged that terrible apologies are the worst. We’ve all been on the receiving end, and oh, how they make us seethe. Horrible public apologies—excuse-laden, victim blame-y, weaselly statements—often go viral instantaneously, whether they’re from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they do better? Marjorie Ingall and Susan McCarthy show us the way. Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesn’t have to be. Alongside their six (and a half)-step formula for apologizing beautifully, Ingall and McCarthy also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative. A good apology can do so many things—mend fences, heal wounds, and bring more harmony into ourselves and our society at large. With wit, deep introspection, and laugh-out-loud humor, Ingall and McCarthy’s guidance will help make the world a better place, one apology at a time.
Download or read book Daily Rituals written by Mason Currey and published by Knopf. This book was released on 2013-04-23 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than 150 inspired—and inspiring—novelists, poets, playwrights, painters, philosophers, scientists, and mathematicians on how they subtly maneuver the many (self-inflicted) obstacles and (self-imposed) daily rituals to get done the work they love to do. Franz Kafka, frustrated with his living quarters and day job, wrote in a letter to Felice Bauer in 1912, “time is short, my strength is limited, the office is a horror, the apartment is noisy, and if a pleasant, straightforward life is not possible then one must try to wriggle through by subtle maneuvers.” Kafka is one of 161 minds who describe their daily rituals to get their work done, whether by waking early or staying up late; whether by self-medicating with doughnuts or bathing, drinking vast quantities of coffee, or taking long daily walks. Thomas Wolfe wrote standing up in the kitchen, the top of the refrigerator as his desk, dreamily fondling his “male configurations”.... Jean-Paul Sartre chewed on Corydrane tablets (a mix of amphetamine and aspirin), ingesting ten times the recommended dose each day ... Descartes liked to linger in bed, his mind wandering in sleep through woods, gardens, and enchanted palaces where he experienced “every pleasure imaginable.” Here are: Anthony Trollope, who demanded of himself that each morning he write three thousand words (250 words every fifteen minutes for three hours) before going off to his job at the postal service, which he kept for thirty-three years during the writing of more than two dozen books ... Karl Marx ... Woody Allen ... Agatha Christie ... George Balanchine, who did most of his work while ironing ... Leo Tolstoy ... Charles Dickens ... Pablo Picasso ... George Gershwin, who, said his brother Ira, worked for twelve hours a day from late morning to midnight, composing at the piano in pajamas, bathrobe, and slippers.... Here also are the daily rituals of Charles Darwin, Andy Warhol, John Updike, Twyla Tharp, Benjamin Franklin, William Faulkner, Jane Austen, Anne Rice, and Igor Stravinsky (he was never able to compose unless he was sure no one could hear him and, when blocked, stood on his head to “clear the brain”).
Download or read book Skunk Works written by Leo Janos and published by Little, Brown. This book was released on 2013-02-26 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: This classic history of America's high-stakes quest to dominate the skies is "a gripping technothriller in which the technology is real" (New York Times Book Review). From the development of the U-2 to the Stealth fighter, Skunk Works is the true story of America's most secret and successful aerospace operation. As recounted by Ben Rich, the operation's brilliant boss for nearly two decades, the chronicle of Lockheed's legendary Skunk Works is a drama of Cold War confrontations and Gulf War air combat, of extraordinary feats of engineering and human achievement against fantastic odds. Here are up-close portraits of the maverick band of scientists and engineers who made the Skunk Works so renowned. Filled with telling personal anecdotes and high adventure, with narratives from the CIA and from Air Force pilots who flew the many classified, risky missions, this book is a riveting portrait of the most spectacular aviation triumphs of the twentieth century. "Thoroughly engrossing." --Los Angeles Times Book Review
Download or read book Our Time Is Now written by Stacey Abrams and published by Henry Holt and Company. This book was released on 2020-06-09 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: From New York Times bestselling author of Lead From The Outside and political leader Stacey Abrams, a blueprint to end voter suppression, empower our citizens, and take back our country. "With each page, she inspires and empowers us to create systems that reflect a world in which all voices are heard and all people believe and feel that they matter." —Kerry Washington A recognized expert on fair voting and civic engagement, Abrams chronicles a chilling account of how the right to vote and the principle of democracy have been and continue to be under attack. Abrams would have been the first African American woman governor, but experienced these effects firsthand, despite running the most innovative race in modern politics as the Democratic nominee in Georgia. Abrams didn’t win, but she has not conceded. The book compellingly argues for the importance of robust voter protections, an elevation of identity politics, engagement in the census, and a return to moral international leadership. Our Time Is Now draws on extensive research from national organizations and renowned scholars, as well as anecdotes from her life and others’ who have fought throughout our country’s history for the power to be heard. The stakes could not be higher. Here are concrete solutions and inspiration to stand up for who we are?now. "This is a narrative that describes the urgency that compels me and millions more to push for a different American story than the one being told today. It's a story that is one part danger, one part action, and all true. It's a story about how and why we fight for our democracy and win." - Stacey Abrams
Download or read book Trust Inc written by Nan S. Russell and published by Red Wheel/Weiser. This book was released on 2013-11-25 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a difficult time to be a leader. The majority of employees are disengaged, their discretionary efforts tamed, passions for work fleeting, and ideas tethered. None of this needs to stop you. You can create a workplace where engagement, passion, and great work thrives. If you’re someone’s boss, whatever your level or role, you can use these trust essentials to: Create your own Trust, Inc.—a thriving pocket where engagement and results flourish Be a trusted leader people work with, for, and around—with passion and enthusiasm Enhance your leadership future using “what-does-it-look-like?” approaches and “how-does-it-happen?” tips, exercises, and insights Don’t let what you can’t do affect what you can. Trust, Inc. gives you real-world ways to create, nurture, and sustain authentic trust in your work group.
Download or read book A Bad Day for Sorry written by Sophie Littlefield and published by Macmillan + ORM. This book was released on 2010-05-25 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the Anthony Award for Best First Novel! Stella Hardesty dispatched her abusive husband with a wrench shortly before her fiftieth birthday. A few years later, she's so busy delivering home-style justice on her days off, helping other women deal with their own abusive husbands and boyfriends, that she barely has time to run her sewing shop in her rural Missouri hometown. Some men need more convincing than others, but it's usually nothing a little light bondage or old-fashioned whuppin' can't fix. Since Stella works outside of the law, she's free to do whatever it takes to get the job done---as long as she keeps her distance from the handsome devil of a local sheriff, Goat Jones. When young mother Chrissy Shaw asks Stella for help with her no-good husband, Roy Dean, it looks like an easy case. Until Roy Dean disappears with Chrissy's two-year-old son, Tucker. Stella quickly learns that Roy Dean was involved with some very scary men, as she tries to sort out who's hiding information and who's merely trying to kill her. It's going to take a hell of a fight to get the little boy back home to his mama, but if anyone can do it, it's Stella Hardesty. Sophie Littlefield's A Bad Day for Sorry won an Anthony Award for Best First Novel and an RT Book Award for Best First Mystery. It was also shortlisted for Edgar, Barry, Crimespree, and Macavity Awards, and it was named to lists of the year's best mystery debuts by the Chicago Sun-Times and South Florida Sun-Sentinel.
