Download or read book Social Security written by United States Accounting Office (GAO) and published by Createspace Independent Publishing Platform. This book was released on 2018-05-30 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social Security: Measure of Telephone Service Accuracy Can Be Improved

Download or read book Social Security Measure of Telephone Service Accuracy Can be Improved written by United States. General Accounting Office and published by . This book was released on 1991 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Social Security written by U S Government Accountability Office (G and published by BiblioGov. This book was released on 2013-06 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pursuant to a congressional request, GAO evaluated the accuracy of information provided to the public through the Social Security Administration's (SSA) toll-free telephone service. GAO found that: (1) SSA telephone service study results were unreliable, since its study guidelines did not establish clear criteria for evaluating response accuracy and SSA did not record the telephone conversations sampled; (2) it disagreed with SSA ratings of response accuracy on 35 percent of the 260 issues evaluated during 188 jointly monitored phone calls; (3) in six different situations, SSA reviewers inconsistently rated the responses of their teleservice representatives; (4) SSA has redesigned its accuracy study to eliminate the confusion caused by assessing both accuracy and completeness and will require the reviewers to complete each assessment before monitoring the next call; (5) SSA has not fully disclosed to Congress the results of its nationwide accuracy study, and the data it has disclosed have been incomplete and misleading; and (6) SSA lacked a methodology for assessing the accuracy of phone service provided by local field offices, although Congress ordered it to publish local offices' phone numbers.

Download or read book How the Social Security Administration Can Improve Its Service to the Public written by United States. Social Security Advisory Board and published by . This book was released on 1999 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Monthly Catalog of United States Government Publications written by and published by . This book was released on 1993 with total page 720 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Monthly Catalogue United States Public Documents written by and published by . This book was released on 1993-05 with total page 1830 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Management Reform written by DIANE Publishing Company and published by DIANE Publishing. This book was released on 1995-08 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: Responds to recommendations contained in the V.P. Gore's National Performance Review's (NPR) Sept. 7, 1993, report. The NPR report contained 384 major recommendations covering 27 federal agencies & 14 government systems. This report contains initial comments on each of the NPR report's recommendations on the basis of the government's work, & is the first part of a planned long-term body of work on the NPR.

Download or read book Management Reform written by United States. General Accounting Office and published by . This book was released on 1994 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Health Education Employment Social Security Welfare Veterans written by United States. General Accounting Office. Health, Education, and Human Services Division and published by . This book was released on 1995 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Status of Open Recommendations written by United States. General Accounting Office and published by . This book was released on 1992 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Aging Issues written by United States. General Accounting Office and published by . This book was released on 1991 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Reports and Testimony written by and published by . This book was released on 1991 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Health Education and Human Services Division Reports written by and published by . This book was released on 1995 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Social Security written by United States. Social Security Administration and published by . This book was released on 2002 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Month in Review written by and published by . This book was released on 1991-09 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Index of Reports and Testimony written by United States. General Accounting Office. Office of Public Affairs and published by . This book was released on 1991 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Index of Reports and Testimony Fiscal Year written by United States. General Accounting Office. Office of Public Affairs and published by . This book was released on with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: