Download or read book Smart Machines and Service Work written by Jason E. Smith and published by Reaktion Books. This book was released on 2020-12-23 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent decades digital devices have reshaped daily life, while tech companies’ stock prices have thrust them to the forefront of the business world. In this rapid, global development, the promise of a new machine age has been accompanied by worries about accelerated joblessness thanks to new forms of automation. Jason E. Smith looks behind the techno-hype to lay out the realities of a period of economic slowdown and expanding debt: low growth rates and an increase of labor-intensive jobs at the bottom of the service sector. He shows how increasing inequality and poor working conditions have led to new forms of workers’ struggles. Ours is less an age of automation, Smith contends, than one in which stagnation is intertwined with class conflict.
Download or read book Service Work written by Cameron MacDonald and published by Routledge. This book was released on 2008-08-20 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the only book available that brings together major scholars to apply different theoretical perspectives to explore the nature of service work.
Download or read book Secular Work Is Full Time Service written by Larry Peabody and published by . This book was released on 1980-01-01 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Finding Calcutta written by Mary Poplin and published by InterVarsity Press. This book was released on 2011-01-28 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mary Poplin's chronicle of her volunteer work with the Missionaries of Charity in Calcutta provides an inside glimpse into Mother Teresa's life of service to the poor. Transformed by the experience, Poplin discovered how all of us can find our own places of meaningful work and service.
Download or read book Service Work written by Cameron MacDonald and published by Routledge. This book was released on 2008-08-20 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workers experience. Within the sociology of work and related literatures, there are an increasing number of empirical studie
Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Download or read book Dirty Work written by Ann Mattis and published by Class: Culture. This book was released on 2019 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: What representations of domestic service in literature reveal about various Progressive Era cultural narratives
Download or read book Markets and Bodies written by Eileen M. Otis and published by Stanford University Press. This book was released on 2011-12-07 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Insulated from the dust, noise, and crowds churning outside, China's luxury hotels are staging areas for the new economic and political landscape of the country. These hotels, along with other emerging service businesses, offer an important, new source of employment for millions of workers, but also bring to light levels of inequality that surpass most developed nations. Examining how gender enables the globalization of markets and how emerging forms of service labor are changing women's social status in China, Markets and Bodies reveals the forms of social inequality produced by shifts in the economy. No longer working for the common good as defined by the socialist state, service workers are catering to the individual desires of consumers. This economic transition ultimately affords a unique opportunity to investigate the possibilities and current limits for better working conditions for the young women who are enabling the development of capitalism in China.
Download or read book Inside a U S Embassy written by Shawn Dorman and published by Potomac Books, Inc.. This book was released on 2011 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inside a U.S. Embassy is widely recognized as the essential guide to the Foreign Service. This all-new third edition takes readers to more than fifty U.S. missions around the world, introducing Foreign Service professionals and providing detailed descriptions of their jobs and firsthand accounts of diplomacy in action. In addition to profiles of diplomats and specialists around the world-from the ambassador to the consular officer, the public diplomacy officer to the security specialist-is a selection from more than twenty countries of day-in-the-life accounts, each describing an actual day on.
Download or read book Service Automation written by Leslie Willcocks and published by . This book was released on 2016-02 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. The authors cleverly embed today's empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation. The authors give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies. The book has a number of key selling points: The authors are globally recognised for outstanding, world-class research; the book describes types of automation and gives evidence for multiple business benefits; in-depth case studies are included - from clients, providers and advisors of service automation; 25 key lessons are given, on how to deploy service automation in the workplace and there is a focus on the future of work, including robotic process automation, with valuable predictions and critique.
Download or read book The Victorian Novel Service Work and the Nineteenth Century Economy written by Joshua Gooch and published by Springer. This book was released on 2015-08-13 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a much-needed study of the Victorian novel's role in representing and shaping the service sector's emergence. Arguing that prior accounts of the novel's relation to the rise of finance have missed the emergence of a wider service sector, it traces the effects of service work's many forms and class positions in the Victorian novel.
Download or read book Re organising Service Work Call Centres in Germany and Britain written by Karen A. Shire and published by Routledge. This book was released on 2017-09-29 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and the nature of service work and service interactions. The findings of this volume challenge the common public image of call centres and finds that call centre employment is in fact very diverse. So, for example, skilled advising and consulting services are often performed over the phone. Along with the sometimes skilled nature of call centre work, work organization and working conditions vary as well. The text also seeks to contrast the British and German experience of call centre work and employment. In Germany clerical work has traditionally been embedded in the specific traditions of co-operative industrial relations that define the German model. Call centres present a strategic challenge to this model, and the expansion of call centres has been at the forefront of changes aimed at making employment more flexible in Germany. This work offers a choice of country cases, which permit a comparison of service employment within both a liberal capitalist and a socially embedded economy.
Download or read book Outsourcing and Service Work in the New Economy written by José-Luis Álvarez-Galván and published by Cambridge Scholars Publishing. This book was released on 2012-03-15 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experience is crucially relevant to understand employment conditions in a weak institutional setting where labour protection is low and business competition intense. Overall, outsourcing has gained popularity as a mechanism to deal with the uncertainty of increasingly challenging business environments. Nonetheless, the practice of outsourcing also raises important concerns. This book identifies those managerial practices which have a substantial impact on workers and their employment conditions such as: job designs; customer segmentation; non-standard contracts; intensified supervision; union avoidance; limited career opportunities; and strict social divisions in the workplace. These findings also suggest that a number of practices that were common in the ‘old’ economy are still dominant in the organisation of work in the twenty-first century. The book is a useful reference for scholars and students concerned with employment and labour studies, economic development, and globalisation.
Download or read book Gender and Welfare Service Work in Biocapitalism written by Eeva Jokinen and published by Taylor & Francis. This book was released on 2023-09-25 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how Lean – a global management doctrine – operates and is adopted in the real, corporeal, collective, and affective environments of health and social care services. During Lean implementation processes, knowledges, affects, skills, and materialities come together in manifold, complex ways. Based on ethnographic fieldwork, interviews, and observation, and with empirical and theoretical rigour, the book provides an answer to the question of what happens to care work when processes become ‘Leaned’. As in many other fields, the predominantly female health and social care sectors suffer from devaluation in terms of wages and working conditions. The book explores how Lean management is ultimately lived in this gendered context of work and labour. Moreover, the book situates Lean and related management doctrines in the current mutation of capitalism – that is, biocapitalism – in which bios, life itself, becomes the core of value production. The book adds to the corpus of work, organisation, and management studies on Lean that have rarely focused on gender, affect, or sociomateriality. It provides scholars in Social Science, Management, and Gender Studies with a fresh outlook and a cross-disciplinary take on Lean management.
Download or read book The Welfare State Crisis and the Transformation of Social Service Work written by Michael Fabricant and published by Routledge. This book was released on 2016-09-16 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book has emerged in response to social service workers' vivid descriptions of changes in the practice of their craft during the past 15 years and to the scanty literature that addressed their concerns. Few works have attempted to explore the interplay between the recent broader changes affecting the welfare state (fiscal crisis, cost containment, privatization, etc) and the restructuring of social service work. Yet, it is clear that the fiscal decisions of the 1980s profoundly affected both the context and content of social service practice. "The Welfare State Crisis and the Transformation of Social Service Work" explores how these larger forces have created significant changes for the line practitioner. The greater push for caseload volume in the face of resource scarcity is redefining service encounters in ways that are more likely to meet the fiscal needs of the agency rather than the service needs of clients and the professional concerns of the worker. In short, the fiscal crisis of the past two decades has placed the enterprise of social services at risk. After empirically documenting the seriousness of the risk, "The Welfare State Crisis and the Transformation of Social Service Work" concludes with an exploration of new social service practice strategies that have the potential to integrate the individual, organization, communal, and social changes necessary for effective service interventions.
Download or read book Smart Machines and Service Work written by Jason E. Smith and published by Reaktion Books. This book was released on 2020-12-09 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent decades digital devices have reshaped daily life, while tech companies’ stock prices have thrust them to the forefront of the business world. In this rapid, global development, the promise of a new machine age has been accompanied by worries about accelerated joblessness thanks to new forms of automation. Jason E. Smith looks behind the techno-hype to lay out the realities of a period of economic slowdown and expanding debt: low growth rates and an increase of labor-intensive jobs at the bottom of the service sector. He shows how increasing inequality and poor working conditions have led to new forms of workers’ struggles. Ours is less an age of automation, Smith contends, than one in which stagnation is intertwined with class conflict.
Download or read book A Theory for Indigenous Australian Health and Human Service Work written by Lorraine Muller and published by Routledge. This book was released on 2020-07-25 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the 2015 Educational Publishing Awards Australia - Scholarly Resource Most people of European background are not aware that they see the world through the lens of the Western tradition, but for Indigenous people, it can seem like a foreign language. Indigenous ways of thinking and working are grounded in many thousands of years of oral tradition, and continue among Australian Aboriginal and Torres Strait Island people today. Lorraine Muller shows that understanding traditional holistic approaches to social and emotional wellbeing is essential for practitioners working with Indigenous clients across the human services. She explores core principles of traditional Indigenous knowledge in Australia, including relatedness, Country, circular learning, stories, and spirituality. She then shows how these principles represent a theory for Indigenous practice. A Theory for Indigenous Australian Health and Human Service Work offers a deep insight into Indigenous Australian ways of working with people, in the context of a decolonisation framework. It is an invaluable resource for both Indigenous and non-Indigenous practitioners and researchers in health, social work, community work, education and related fields. 'In today's global environment, where Indigenous Peoples continue to fight for self-determination, Muller's work is an exemplary model of Indigenous self- determination. It is bound to be a foundational model of Indigenous practice in field of health and well-being.' - Michael Hart, Canada Research Chair in Indigenous Knowledges and Social Work, University of Manitoba 'Lorraine Muller's work covers some centrally important issues for those that work with Aboriginal and Torres Strait Islander people, and who want to understand indigenous knowledge frameworks.' - Dr Mark Wenitong, Apunipima Cape York Health Council
