Download or read book At Your Service written by Gaurav Nayyar and published by World Bank Publications. This book was released on 2021-10-18 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.
Download or read book Faith Rooted Organizing written by Rev. Alexia Salvatierra and published by InterVarsity Press. This book was released on 2013-12-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the 1930s, organizing movements for social justice in the U.S. have largely been built on secular assumptions. But what if Christians were to shape their organizing around the implications of the truth that God is real and Jesus is risen? Reverend Alexia Salvatierra and theologian Peter Heltzel propose a model of organizing that arises from their Christian convictions, with implications for all faiths.
Download or read book The World of Customer Service written by Pattie Odgers and published by South Western Educational Publishing. This book was released on 2004 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.
Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1341 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Download or read book The World s Civil Service written by Francis Reginald Scott and published by . This book was released on 1954 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Seamless Life written by Steven Garber and published by InterVarsity Press. This book was released on 2020-01-14 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if we began to see all we are and all we do—our work, play, relationships, worship, and loves—as significant to God? In these essays Steven Garber helps us discover the seamless life where there is no chasm between heaven and earth and we understand the coherence of our lives and God's work in the world.
Download or read book The Practical Guide To World Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
Download or read book Service with Character written by David Lesjak and published by . This book was released on 2014-06-01 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: DISNEY GOES TO WAR World War II had a profound impact on Walt Disney and his Studio. When the Nazi juggernaut rolled across Europe, theater doors were shuttered causing Disney's ledger to turn from black to red. Prewar, Disney films were distributed to 55 countries. By 1944, the majority of the company's revenue was being generated by just three countries. Disney adapted by having his Studio declared a war plant. Government work sustained the Studio for the war's duration, and Walt Disney, ever the patriot, offered his services at cost or for free. The classic fairy tales were quickly replaced with military training films, and propaganda films the Studio's Publicity Department labeled "psychological productions". Disney characters also pitched in on the home front. Mickey and the rest of the gang promoted war bonds, savings stamps, rationing, victory gardens, and salvage campaigns. And as new fighting units were formed, Disney artists fulfilled 1,200 requests for combat insignia sent in by servicemen looking for a familiar reminder of life back home. Service With Character explores this fascinating history of the Disney Studios. As one newspaper writer reported: "How fortunate America is to have Walt [Disney] on the job today. He's a...genius for whom the Axis would gladly give a dozen crack divisions."
Download or read book Change the World with Service Learning written by Katy Farber and published by R&L Education. This book was released on 2011-01-16 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Change the World with Service Learning is clear, direct and easy to use, and was designed for busy teachers integrating Service Learning into their existing curriculum. This book guides teachers from all content areas and grade levels to create outstanding Service Learning projects with students like no other book does. Change the World with Service Learning is a no-fluff, step-by-step, teacher-to-teacher description of how to create, plan, teach, and celebrate Service Learning projects that meet and exceed local, district, and national curricular expectations.
Download or read book Just Doing My Job written by Jonna Doolittle Hoppes and published by Santa Monica Press. This book was released on 2009-05-01 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Preserving the personal histories of civilians and soldiers who united to defend America during the Second World War, this unique oral history tells the stories of ordinary citizens who left jobs and families behind to contribute to the war effort. Chronicling the sacrifices made by otherwise average people, this keepsake features profiles of and interviews with the men and women who responded to the call to action by putting their lives on hold to fight for their country at home and abroad. From soldiers and spies to factory workers and nurses, the heroes profiled in this history include Dick Hamada, a Japanese American who became a spy for the Office of Strategic Services; Edith McClure, an Army nurse stationed in England; Bobby Hite, one of the famed Doolittle Raiders, who was captured by the Japanese and endured years of torture and solitary confinement; and pilot Bob Hoover, who was shot down over enemy territory and imprisoned but managed to escape by stealing a German plane.
Download or read book The Customer Service Revolution written by John R. DiJulius and published by Greenleaf Book Group. This book was released on 2015-01-06 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
Download or read book Digital Customer Service written by Rick DeLisi and published by John Wiley & Sons. This book was released on 2021-08-31 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.
Download or read book World Class IT Service Delivery written by Peter Wheatcroft and published by BCS, The Chartered Institute. This book was released on 2007 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organisations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.
Download or read book The World Book Encyclopedia written by and published by . This book was released on 2002 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt: An encyclopedia designed especially to meet the needs of elementary, junior high, and senior high school students.
Download or read book Secret Service written by Fred Sirieix and published by Hardie Grant Publishing. This book was released on 2017-10-19 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: WITH A FOREWORD BY MICHEL ROUX JR A great restaurant is as much about the service as the food. It’s about the smile when you arrive, the way you’re seated at your table, the glass of your favourite wine appearing as if by magic. Nothing is too much trouble. The art of perfect service may seem& effortless but what’s really going on behind the scenes...? From belligerent Michelin-starred chefs to Bollinger-swigging managers, Britain’s best-known, best-loved maitre d’ is here to lift the lid on life behind the scenes of the world’s best restaurants. With over 25 years’ experience of charming guests, Fred Siriex has seen and heard it all, and as always, he’s here to help. In Secret Service Fred shares his hilarious and hair-raising tales of life front-of-house, divulging his philosophy about how to ensure a first-class restaurant experience, and showing who’s ultimately in control in the dining room. Pull up a chair, settle in and prepare for the juiciest meal of your life as Fred reveals the highs, the lows and the keys to life on the other side of the table, all in his own inimitable style.
Download or read book The World s Greatest Service written by Henrik Meng and published by BoD – Books on Demand. This book was released on 2011-02 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: The World's Greatest Service: Lead yourself and your team to Success! "Thrill factor included" If you are looking for: Stronger employee commitment Higher guest satisfaction ratings More revenue per guest/per visit/per purchase And greater loyalty amongst staff and customers... Then THIS is the book for you! The World's Greatest Service is mandatory reading in many companies; and it has inspired thousands in a variety of businesses. Why? Its advice is not only based on a easy to grasp ideology: It's also easy to apply, so you're sure to THRILL yourself, your colleagues, AND your guests and customers along the way.
Download or read book World Trade Information Service written by United States. Bureau of Foreign Commerce and published by . This book was released on 1959 with total page 662 pages. Available in PDF, EPUB and Kindle. Book excerpt:
