Download or read book Quality and the Academic Library written by Jeremy Atkinson and published by Chandos Publishing. This book was released on 2016-02-24 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries

Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2015-05-12 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

Download or read book Customer Service in Academic Libraries written by Stephen Mossop and published by Elsevier. This book was released on 2015-10-06 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library's Front Line team is the 'human face' of the library. How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success. The importance of their role, and the quality of the services they offer, should not be underestimated – but in an increasingly digital world, and with potentially several thousand individuals visiting every day (whether in person or online), each with their own agendas and requirements, how can the library's Front Line team deliver the personal service that each of these individuals need? Customer Service in Academic Libraries contributes to what academic libraries, as a community, do really well - the sharing of best practice. It brings together, in one place, examples of how Front Line teams from libraries across a wide geographical area - Hong Kong, Australia, Turkey and the United Kingdom – work to 'get it right for their customers'. Between them, they cover a range of institutions including research-intensive, mixed HE/FE, private establishments and shared campuses. All have their own tales to tell, their own emphases, their own ways of doing things – and all bring their own examples of best practice, which it is hoped readers will find useful in their own context. - Discusses 'customer service' in a library setting - Translates 'management theory' into useful practice information - Examines building relationships, meeting customer needs, and marketing and communication - Provides examples of practical experience grounded in recent, transferable experience

Download or read book Evaluation and Library Decision Making written by Peter Hernon and published by Praeger. This book was released on 1990 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Evaluation, which is a critical component of the planning process, assesses the effectiveness and efficiency of library programs and services in the context of stated goals and objectives. This book views evaluation as a type of research study in which evaluators collect either research or management data. Chapters discuss steps of the evaluation process and provide practical examples of the application of these steps to specific library problems. The overall objectives of the volume are to introduce readers to the relationship between planning and evaluation; to discuss the components of an evaluation study in clear prose so that readers can easily understand the different steps; to foster an attitude that recognizes the importance of evaluation for the development of library programs and services; to offer examples of each component of the evaluation process; to identify writings on evaluation in libraries and information centers; and to encourage organizational change and underscore the importance of evaluation to library decision making.

Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2010-01-19 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about customer service in new ways.

Download or read book Delivering Satisfaction and Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2001 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.

Download or read book An Introduction to Reference Services in Academic Libraries written by Elizabeth Connor and published by Routledge. This book was released on 2006 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services. Each chapter is thoroughly referenced, and many have charts and activities to help spark student engagement in the learning process. Over 30 tables and figures make complex information easy to access and understand.

Download or read book Handbook of Research on Mixed Methods Research in Information Science written by Ngulube, Patrick and published by IGI Global. This book was released on 2021-11-26 with total page 737 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mixed methods research is becoming prevalent in many fields, yet little has been done to elevate mixed methods research in information science. A comprehensive picture of information science and its problems is needed to further understand and address the issues associated with it as well as how mixed methods research can be adapted and used. The Handbook of Research on Mixed Methods Research in Information Science discusses the quality of mixed methods studies and methodological transparency, sampling in mixed methods research, and the application of theory in mixed methods research throughout various contexts. Covering topics such as the issues and potential directions for further research in mixed methods, this comprehensive major reference work is ideal for researchers, policymakers, academicians, librarians, practitioners, instructors, and students.

Download or read book The Value of Academic Libraries written by Megan J. Oakleaf and published by Assoc of Cllge & Rsrch Libr. This book was released on 2010 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report provides Association of College and Research Libraries (ACRL) leaders and the academic community with a clear view of the current state of the literature on value of libraries within an institutional context, suggestions for immediate "Next Steps" in the demonstration of academic library value, and a "Research Agenda" for articulating academic library value. Its focus is to help librarians understand, based on professional literature, the current answer to the question, "How does the library advance the missions of the institution?" This report is also of interest to higher educational professionals external to libraries, including senior leaders, administrators, faculty, and student affairs professionals.

Download or read book Library Technical Services written by Stacey Marien and published by Purdue University Press. This book was released on 2020-08-15 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries are experiencing major changes concerning the role of technical services. Technical services librarians also are being challenged about their relevance and role, sometimes revealed by a lack of understanding of the contribution technical services librarians make to building and curating library and archival collections. The threats are real: relocation from central facilities, the dramatic shift to electronic resources, budgetary constraints, and outsourced processing. As a result, technical services departments are reinventing themselves to respond to these and similar challenges while embracing innovative methods and opportunities to advance librarianship in the twenty-first century. Library Technical Services provides case studies that highlight difficult realities, yet embrace exciting opportunities, such as space reclamation, evolving vendor partnerships, metadata, retraining and managing personnel, special collections, and distance education. Written for catalog and metadata librarians and managers of technical services units, this book will inspire and provide practical advice and examples for solving issues many libraries are facing today.

Download or read book Libraries for Users written by Luisa Alvite and published by Elsevier. This book was released on 2010-12-10 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews the quality and evolution of academic library services. It revises service trends offered by academic libraries and the challenge of enhancing traditional ones such as: catalogues, repositories and digital collections, learning resources centres, virtual reference services, information literacy and 2.0 tools. - Studies the role of the university library in the new educational environment of higher education - Rethinks libraries in academic context - Redefines roles for academic libraries

Download or read book Quality Services in Academic Libraries written by Felicia Etim and published by AuthorHouse. This book was released on 2016-06-25 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is great consistency throughout these articles, research projects, management schemes, and standards, in and out of librarianship. Does the repetition suggest that the lessons have not yet been learned? Rather, it may be that there is no new silver bullet or shortcut for academic libraries. Experience reveals that one may have the formal process without getting good results and vice versa; the determining factor is whether the library staff, managers, and stakeholders define certain fundamental assumptions about the nature of the enterprise. All the above have in common the following underlying components: The careful definition of goals or of some kind of criteria against which success can be assessed A focus on meeting the needs of the users, as defined by the library and the institution Leadership: a commitment from the top, conscious efforts at ensuring communication, the provision of training and resources for the process of evaluation, the active support of a process to promote shared values The involvement of all levels of staff in goal setting, evaluation, and the improvement of processes and services Integrating a process of evaluation that is continuous and adaptive, whether that process is based on the framework of TQM, strategic planning, or another model

Download or read book Handbook of Research on Library Response to the COVID 19 Pandemic written by Holland, Barbara and published by IGI Global. This book was released on 2021-03-19 with total page 537 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the spread of COVID-19, conferences have been canceled, schools have closed, and libraries around the world are facing difficult decisions on which services to offer and how, ranging from minimal restrictions to full closures. Depending on the country, state, or city, a government may have a different approach, sometimes ordering the closure of all institutions, others indicating that it’s business as usual, and others simply leaving decisions up to library directors. All libraries worldwide have been affected, from university libraries to public library systems and national libraries. Throughout these closures, libraries continue to provide services to their communities, which has led to an emerging area of research on library services, new emerging technologies, and the advancements made to libraries during this global health crisis. The Handbook of Research on Library Response to the COVID-19 Pandemic consists of chapters that contain essential library services and emerging research and technology that evolved and/or has continued during the COVID-19 pandemic, as well as the challenges and opportunities that have been undertaken as a result. The chapters provide in-depth research, surveys, and information on areas such as remote working, machine learning, data management, and the role of information during COVID-19. This book is a valuable reference tool for practitioners, stakeholders, researchers, academicians, and students who are interested in the current state of libraries during a pandemic and the future outlook.

Download or read book Evaluating Reference Services written by Jo Bell Whitlatch and published by American Library Association. This book was released on 2000-08 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.

Download or read book The Quality Library written by Sara Laughlin and published by ALA Editions. This book was released on 2008-04-15 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.

Download or read book The Social Future of Academic Libraries written by CORRALL and published by . This book was released on 2020-12-11 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Resources for College Libraries written by Marcus Elmore and published by R. R. Bowker. This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This seven-volume set offers a core collection of hand-selected titles in 58 curriculum-specific subject areas. Volumes are organized into broad subject areas such as Humanities, Languages and Literature, History, Social Sciences and Professional Studies, Science and Technology, and Interdisciplinary and Area Studies. The seventh volume provides helpful cross-referencing indexes which explain the relationship between RCL subject taxonomy and LC ranges. New to this edition are the inclusion of interdisciplinary subject areas and the selection of electronic resources and web sites essential for undergraduate library collections. Non-book selections will be easily identified by a graphic indicator included in the item record. All selections will be assigned an audience level marker indicating whether the title is most appropriate for lower-division undergraduate, upper-division undergraduate, faculty, or general readership. Records will also include a notation if they previously appeared in BCL3 (Books for College Libraries, 1988) or have been reviewed by Choice.