Download or read book Service Productivity Management written by H. David Sherman and published by Springer Science & Business Media. This book was released on 2006-09-10 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Download or read book Managing Service Productivity written by Ali Emrouznejad and published by Springer. This book was released on 2014-07-31 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Download or read book Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services written by Fabio Sartori Piran and published by CRC Press. This book was released on 2020-01-08 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: In companies that produce goods and services, productivity and efficiency improvements are a constant challenge. This book reviews the differences between productivity and efficiency. It proposes a new method and makes available a computational tool for implementation that contributes to facilitating the use of Data Envelopment Analysis (DEA). The book presents a discussion about productivity and efficiency, illustrating the potentials of use and conceptual differences. It covers the concepts and techniques for analysis of productivity and efficiency, analyzing critical benefits and limitations, explains in detail how to use DEA for analysis, provides innovative methods for using DEA, offers a free online computer tool with a direction guide, shows real empirical applications, and covers other techniques that can be used to complement the analysis performed. The book is for professionals, managers, consultants, students working and taking courses in productive systems of goods and services. Ancillary materials include a free online computer tool to operationalize the concepts and methods proposed in the book, a guide on how to use the method and the software developed for the DEA application. Solutions manual, instructor’s manual, PowerPoint slides, and figure slides also will be available upon qualified adoption.
Download or read book Service Quality and Productivity Management written by Jochen Wirtz and published by Ws Professional. This book was released on 2017 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes
Download or read book Measuring and Improving Productivity in Services written by Faridah Djellal and published by Edward Elgar Publishing. This book was released on 2009-01-01 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.
Download or read book Productivity Engineering and Management written by David J. Sumanth and published by McGraw-Hill Companies. This book was released on 1984 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Supporting Service Productivity Management written by Hans Peter Rauer and published by . This book was released on 2014 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Service Organization Productivity Management written by H. David Sherman and published by Hamilton, Ont. : Society of Management Accountants of Canada. This book was released on 1988 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Productivity Management written by Prem Vrat and published by Alpha Science Int'l Ltd.. This book was released on 1998 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Defining productivity in its broader and holistic perspective, this text attempts to clarify many difficulties in conventional approaches. It proposes a model which is applicable for productivity measurement in manufacturing and the service sector and presents case studies.
Download or read book Service Productivity Management written by H. David Sherman and published by Springer. This book was released on 2006-06-29 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance - Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2) It identifies high costs service units. (3) It isolates specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the improvement process. The discussion and methods are all supported by case-study applications to organizations that have sought and have successfully improved its performance. The techniques discussed in the book are accessible to any and all managers with access to Microsoft® Excel spreadsheet software (Excel).
Download or read book A Manager s Guide To the United States Postal Service Productivity Management System written by United States Postal Service and published by . This book was released on 1985 with total page 11 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Total Productivity Management TPmgt written by David J. Sumanth and published by CRC Press. This book was released on 1997-10-27 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: Poised to influence innovative management thinking into the 21st century, Total Productivity Management (TPmgt), written by one of the pioneers of productivity management, has been a decade in the making. This landmark publication is the most extensive book available on the subject of total productivity management. At a time when downsizing and layoffs are the norm, this innovative and highly organized book shows you how to treat human resource situations with a caring, customer-oriented, yet competitive attitude through integration of technical and human dimensions. This book makes use of a set of proven models and provides a systematic framework and structure to link total productivity to an organization's profitability. Total Productivity Management describes the tasks required of all constituents in an understandable format that they can relate to and by which regards can be realized for performance in all resource categories including direct labor, administrative staff, managers, professional personnel, materials, liquid assets, technologies, energy, and other areas.
Download or read book Managers Guide for Improving Productivity written by United States. Office of Personnel Management. Office of Productivity Programs and published by . This book was released on 1980 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Growing the Productivity of Government Services written by Patrick Dunleavy and published by Edward Elgar Publishing. This book was released on 2013-01-01 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Carrera and Dunleavy provide a crystal clear and comprehensive account of the complex issues involved in how best to improve the productivity of government services. They offer a nuanced but powerful explanation of productivity puzzles, conundrums and dilemmas in the public sector. But they also offer solutions to many of these problems. Finally, I have found a text on public economics that makes sense, gives genuine management insights and offers real suggestions to practitioners as to what to do next.' – Barry Quirk, Chief Executive, London Borough of Lewisham, UK 'This book presents a welcome and sobering analysis of productivity performance in UK central government – a subject that has received remarkably little serious academic attention up to now, in spite of decades of general commentary on managerialism.' – Christopher Hood, All Souls College, UK 'Leandro Carrera and Patrick Dunleavy have performed an amazing feat in this book through their rigorous examination of a thorny topic that has dogged pundits and academics alike. Just how efficient is government and how well does it do its job? As a result of an impressive – but accessible – set of data analyses, the authors make an authoritative attack on the proponents of the New Public Management, and offer some clear recommendations for reform based on better use of new technology.' – Peter John, University College London, UK Productivity is essentially the ratio of an organization's outputs divided by its inputs. For many years it was treated as always being static in government agencies. In fact productivity in government services should be rising rapidly as a result of digital changes and new management approaches, and it has done so in some agencies. However, Dunleavy and Carrera show for the first time how complex are the factors affecting productivity growth in government organizations – especially management practices, use of IT, organizational culture, strategic mis-decisions and political and policy churn. With government budgets under stress in many countries, this pioneering book shows academics, analysts and officials how to measure outputs and productivity in detail; how to cope with problems of quality variations; and how to achieve year-on-year, sustainable improvements in the efficiency of government services.
Download or read book Improving Public Sector Productivity written by Ellen Doree Rosen and published by SAGE. This book was released on 1993-07-22 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
Download or read book Productivity Management in Small Business written by Gregory Diercks and published by . This book was released on 1983 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Mind Management Not Time Management written by David Kadavy and published by Kadavy, Inc.. This book was released on 2020-10-27 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: OVER 40,000 COPIES SOLD “An exhilarating but highly structured approach to the creative use of time. Kadavy’s approach is likely to spark a new evaluation of conventional time management. ” —Kirkus Reviews You have the TIME. Do you have the ENERGY? You’ve done everything you can to save time. Every productivity tip, every “life hack,” every time management technique. But the more time you save, the less time you have. The more overwhelmed, stressed, exhausted you feel. “Time management” is squeezing blood from a stone. Introducing a new approach to productivity. Instead of struggling to get more out of your time, start effortlessly getting more out of your mind. In Mind Management, Not Time Management, best-selling author David Kadavy shares the fruits of his decade-long deep dive into how to truly be productive in a constantly changing world. Quit your daily routine. Use the hidden patterns all around you as launchpads to skyrocket your productivity. Do in only five minutes what used to take all day. Let your “passive genius” do your best thinking when you’re not even thinking. “Writer’s block” is a myth. Learn a timeless lesson from the 19th century’s most underrated scientist. Wield all of the power of technology, with none of the distractions. An obscure but inexpensive gadget may be the shortcut to your superpowers. Keep going, even when chaos strikes. Tap into the unexpected to find your next Big Idea. Mind Management, Not Time Management isn’t your typical productivity book. It’s a gripping page-turner chronicling Kadavy’s global search for the keys to unlock the future of productivity. You’ll learn faster, make better decisions, and turn your best ideas into reality. Buy it today.
